Shared SSL FAQ

What is the difference between a dedicated SSL and a shared SSL?

For information regarding the differences between a dedicated and shared SSL, please see our Dedicated vs shared SSL support page.

How do I link to my website using a shared SSL connection?

Depending on what type of hosting your website uses, the URL you must use to access your files using a shared SSL differs. See the table below for the URL format you must use to access your files using a shared SSL.

The server-name and username on cPanel Hosting accounts can be found within the Console. Follow the instructions below to obtain your cPanel Hosting server name and username.

1. Log into the Console
2. Click to manage your domain
3. Click cPanel
4. The Current cPanel Machine = the server name
5. The Username = your cPanel username

I'm not sure what type of website hosting I have, how can I find out?

If you are unsure whether you have Cloud or cPanel Hosting or you're not sure if you are hosted on the Litespeed, Zeus or Windows servers (Cloud Hosting customers), you can find out by following the steps below.

1. Log into the Console
2. Click to manage your domain
3. If you have cPanel Hosting, it will say next to the domain name
4. If you have Cloud Hosting, it will say next to the domain name
5. To determine if your website uses Litespeed, Windows or Zeus, click on Cloud Hosting
6. Locate the FTP Details heading. It will let you know what type of hosting you have

If you are still unsure after following these instructions, feel free to contact our help desk for further assistance.