Email sending restrictions

We place limitations on both the size and the number of emails that users can send from our servers to ensure the reliability and speed of our mail services and to minimise the impact of spam being sent from a compromised account. The following restrictions apply to customers using our email services:

Service	Send out limit	Email size	Recipients
Cloud Smarthost	250 emails per day	50MB	10 per email
Cloud SMTP	250 emails per day	50MB	50 per email
Cloud Webmail	250 emails per day	50MB	50 per email
cPanel SMTP	250 emails per day 200 emails per hour	50MB	10 per email
cPanel Webmail	250 emails per day 200 emails per hour	50MB	10 per email

Service descriptions

The SMTP service is the service customers use to send emails when connecting to our email servers via a third-party device (Outlook, Apple Mail, Thunderbird, etc.)
The Webmail service is the service customers use when logging into their online email portal
The Cloud Hosting Smarthost service is the service customers use when sending emails from our Cloud Hosting website servers (such as when online contact forms are used)

What happens if you reach the hourly/daily email sending limit

Depending on the service you are using, you will get one of two different types of messages if you try to send out more emails than what the server allows you to. Examples of those errors are below.

Hosting Type	Error Message
cPanel Hosting	550 "Daily limit has been exceeded for [email address]"
Cloud Hosting	There was an error sending your message: Failed to send data [SMTP: Invalid response code received from server (code: 550, response: Administrative prohibition)]

If you get one of the above error messages when sending out emails, it means you've hit your email-sending limit.

Sending mass emails

If you want to reach a large number of email recipients, we recommend using software specifically built for mass email marketing.