Email sending restrictions

We place limitations on both the size and the number of emails that users can send from our servers to ensure the reliability and speed of our mail services and to minimise the impact of spam being sent from a compromised account. The following restrictions apply to customers using our email services:

Service descriptions

• The SMTP service is the service customers use to send emails when connecting to our email servers via a third-party device (Outlook, Apple Mail, Thunderbird, etc.)
• The Webmail service is the service customers use when logging into their online email portal
• The Cloud Hosting Smarthost service is the service customers use when sending emails from our Cloud Hosting website servers (such as when online contact forms are used)

What happens if you reach the hourly/daily email sending limit

Depending on the service you are using, you will get one of two different types of messages if you try to send out more emails than what the server allows you to. Examples of those errors are below.

If you get one of the above error messages when sending out emails, it means you've hit your email-sending limit.

Sending mass emails

If you want to reach a large number of email recipients, we recommend using software specifically built for mass email marketing.