How to Report Abuse and Domain Name Policy Breaches

Webcentral is committed to making the internet a safe place for all to use. We actively work to stop online abuse in all its forms. You can help us stop illegal and harmful activity by reporting abuse.

How do I report abuse?

[email protected]

To report spam, phishing, hacked websites, other illegal activity, or content that breaches our Acceptable Use Policy please email [email protected].

Some examples of abuse include:

  • Website Abuse: Website abuse refers to any malicious activity that is performed on a website. Some examples of website abuse include malware injection, defacement, phishing, spamming, and illegal content distribution.
  • Email Abuse: Email abuse refers to any malicious activity that is performed using email. Some examples of email abuse include spamming, phishing, spoofing, and malware distribution.
  • Phishing: Phishing is a form of fraud where a cybercriminal tries to trick someone into providing sensitive information, such as usernames and passwords, by impersonating a trusted organisation. Phishing can be carried out through email, websites, or social media.
  • Malware Injection: Malware injection involves adding malicious code into a website to infect the devices of visitors with malware.
  • Spamming: Spamming refers to sending unsolicited messages or advertisements, typically via email. It can be used to spread malware, scam people, or advertise illegal products or services.
  • Website Defacement: Website defacement involves changing the appearance of a website without authorization from the owner of the site.

What happens after I report abuse?

Our System Administrators will investigate all reports of abuse and take appropriate action to stop it (including identifying suspicious files and removing them, updating passwords, suspending services, etc). We may contact the owner of the reported domain, website, or email stating that they need to take immediate action to stop the abuse and take precautions to prevent it from happening again. They must reply with a written confirmation that they have taken action, otherwise, their service will be suspended indefinitely. However, in some cases, we may suspend the service immediately.

How do I report domain name policy breaches?

[email protected]

For complaints relating to domain name breaches of policy or other related activity, please contact [email protected].

Some examples of domain name policy breaches include:

  • Cybersquatting: Registering a domain name with the bad faith intent of profiting from the goodwill or reputation of someone else's trademark, service mark, company name, or personal name.
  • Domain Tasting: Registering a domain name for a short period of time to determine its profitability, and then canceling it for a full refund.
  • False Contact Information: Providing false or inaccurate contact information when registering a domain name.
  • Copyright Infringement: Using a domain name to host copyrighted material without permission from the copyright owner.

What happens after I report a domain name policy breach?

Our Administration team reviews all reports of domain name policy breaches and if there is evidence of infringement they will take action to inform the appropriate regulatory body and authorities such as ICANN (The Internet Corporation for Assigned Names and Numbers) and auDA (au Domain Administration). If appropriate, they will communicate this breach to the domain owners and any impacted parties.

Actually... I need help with something else

For questions or issues relating to your own website, emails, or account, please contact customer service.