Backup emails using Microsoft Outlook

We recommend customers back up their emails regularly. The following instructions apply to Microsoft Outlook.
Consult your help file for any issues related to your specific email client.

Note: Outlook 2024 (new) no longer supports exporting to a file.

To back up emails to a new Microsoft Outlook PST file:

1. Open Microsoft Outlook
2. Click File from the menu bar and select Open & Export
3. Click Import/Export
4. Select Export to a file, then click Next
5. Select Outlook Data File (.pst), then click Next
6. Select the mail folder you want to back up and tick the box Include subfolders, then click Next
7. Click Browse... to choose where to save your backup on your device and name the file
8. You can create a password to lock this file or click OK without creating a password to skip it
9. Click Finish

To import a backed-up file into Microsoft Outlook:

1. Open Microsoft Outlook
2. Click File from the menu bar and select Open & Export
3. Click Import/Export
4. Select Import from another program or file, then click Next
5. Select Outlook Data File (.pst), and then click Next
6. Click Browse... to locate and select the backup .pst file, then click Next
7. If you created a password on this file, enter the password and click OK
8. Select the root folder (e.g. Mailbox - MyName) and select the Include subfolders checkbox
9. Click Finish