How to add your Professional Email account to Outlook

Important: Professional Email needs to be added to your device as IMAP or POP. It is not compatible with Exchange.

If you have been migrated from Microsoft Email Essentials to Professional Email, you will need to migrate your calendars and contacts manually. Please check out Microsoft's guides on exporting and importing contacts and calendars.

You can add your Professional Email account to Outlook.

Our recommended settings are:

  • IMAP
    • server:
    • port: 993 (SSL encryption)
  • SMTP
    • server:
    • port 587 - encryption STARTTLS

Add your email to Outlook

  1. Open Outlook
  2. Click File
  3. Click +Add Account


  1. Type in your email address and click Connect


  1. Select IMAP or POP

We recommend IMAP as it will sync all your devices, using this email account, together - making sure you're up to date no matter the device you choose to access your email on.

  1. Under Incoming mail, input the below settings

Port: 993
Encryption method: SSL/TLS

  1. Under Outgoing mail, input the below settings

Port: 587
Encryption method: STARTTLS


  1. Click Next
  2. Type in your password

If you have forgotten your password you can view it in your Webcentral account, under OX mail

  1. Click Connect

Your account has now been added to Outlook.