Known Scams
A quick guide for how to spot and avoid scam or phishing emails
This article contains a list of all known scam emails that may be affecting our customers.
Protect your data:
Watch out for emails that don't know information about you, e.g. "Dear Customer".
Emails that do not show your correct Webcentral Account Reference.
Links that take you to a website other than webcentral.au or webcentral.com.au.
Notices to make a payment or renewal when these are not due yet. You can always log in to your account to check when your services are due and renew securely once logged in.
Always check the sent address from emails you receive. Emails sent by Webcentral will have our domain after the @ symbol (such as [email protected] or [email protected]. Emails from our marketing channels will be sent via: [email protected]
June 2024
June 24th 2024:
Please be aware of a phishing email claiming that you have not used a Webcentral messaging service for more than a week and requests you click on a link. Please do not click on this link or reply to the email. Simply delete or move to your Spam folder. Find a screenshot of the email below:
We would like to alert you to a recent phishing scam identified by auDA that is targeting .au domain registrants via email.
Scammers are posing as auDA employees and sending emails to registrants, asking them to click a link to confirm their contact details to retain their .au domain name license.
Please be aware of emails that claim to be from auDA containing the subject field:
"Please confirm domain name ownership, with the registrants domain inserted."
auDA has issued a public statement on their website to inform registrants about this scam and has provided links to additional information and support resources regarding scams. The ACCC’s Scamwatch has also been notified.
At this time, auDA has not provided an update on the number of customers affected. We will keep you informed of any further developments. Please feel free to reach out to our customer care team for any further questions or concerns.
December 2023
Please be aware of the following scam email (pictured below), claiming to be from Webcentral, with the subject "Action Required: Renew your Expired Domain!". Please do NOT click the link or respond to this email. Instead, delete/ignore the email.
Always check the actual sending address of an email. The 'From' address may claim to be from Webcentral, like in this email, but if you hover your mouse over the address you should be able to see the real sending address (depending on your mail client).
If you are concerned about any email claiming to be from Webcentral, you can find all service-related emails we send you in your Webcentral account in the Notifications tab. Or, contact us here https://webcentral.au/contact-us/ and we can confirm if your services are up to date.
October 2023
Please be aware of the following scam email (pictured below), claiming to be from Webcentral, with the subject "Account RISK ALERT: Action Required to enable Auto-Renew - [your domain name]". Please do NOT click the link or respond to this email. Instead, delete/ignore the email.
Always check the sent address from emails you receive. Emails sent by Webcentral will have our domain after the @ symbol (such as [email protected], [email protected]). These scam emails are being sent from addresses not related to Webcentral.
If you are concerned about any email claiming to be from Webcentral, you can find all service-related emails we send you in your Webcentral account in the Notifications tab. Or, contact us here https://webcentral.au/contact-us/ and we can confirm if your services are up to date.
September 2023
Please be aware of the following scam email (pictured below), claiming to be from Webcentral, with the subject "Үоur сРаnеl Вuѕinеѕѕ ѕеrviсе fоr [domain] hаѕ bееn ѕuѕреndеd!". Please do NOT click the link or respond to this email. Instead, delete/ignore the email.
Always check the sent address from emails you receive. Emails sent by Webcentral will have our domain after the @ symbol (such as [email protected], [email protected]). These scam emails are being sent from addresses not related to Webcentral.
If you are concerned about any email claiming to be from Webcentral, you can find all service-related emails we send you in your Webcentral account in the Notifications tab. Or, contact us here https://webcentral.au/contact-us/ and we can confirm if your services are up to date.
September 2023
Please be aware of the following scam email (pictured below), claiming to be from Webcentral, with the subject "Account Might Be Suspended". Please do NOT click the link or respond to this email. Instead, delete/ignore the email.
Always check the sent address from emails you receive. Emails sent by Webcentral will have our domain after the @ symbol (such as [email protected], [email protected]). These scam emails are being sent from addresses not related to Webcentral.
If you are concerned about any email claiming to be from Webcentral, you can find all service-related emails we send you in your Webcentral account in the Notifications tab. Or, contact us here https://webcentral.au/contact-us/ and we can confirm if your services are up to date.
August 2023
Please be aware of the following scam email (pictured below), claiming to be from Webcentral, with the subject "risk alert: Domain name Expired". Please do NOT click the link or respond to this email. Instead, delete/ignore the email.
Always check the sent address from emails you receive. Emails sent by Webcentral will have our domain after the @ symbol (such as [email protected], [email protected]). These scam emails are being sent from addresses not related to Webcentral.
If you are concerned about any email claiming to be from Webcentral, you can find all service-related emails we send you in your Webcentral account in the Notifications tab. Or, contact us here https://webcentral.au/contact-us/ and we can confirm if your services are up to date.
July 2023
Please be aware of the following scam email (pictured below), claiming to be from Webcentral, with the subject "URGENT: Domain name has expired. Action Required!". Please do NOT click the link or respond to this email. Instead, delete/ignore the email.
Always check the sent address from emails you receive. Emails sent by Webcentral will have our domain after the @ symbol (such as [email protected], [email protected]). These scam emails are being sent from addresses not related to Webcentral.
If you are concerned about any email claiming to be from Webcentral, you can find all service-related emails we send you in your Webcentral account in the Notifications tab. Or, contact us here https://webcentral.au/contact-us/ and we can confirm if your services are up to date.
July 2023
Please be aware of the following scam email (pictured below), claiming to be from Webcentral, with the subject "Important information about your Expired Domain". Please do NOT click the link or respond to this email. Instead, delete/ignore the email.
Always check the sent address from emails you receive. Emails sent by Webcentral will have our domain after the @ symbol (such as [email protected], [email protected]). These scam emails are being sent from addresses not related to Webcentral.
If you are concerned about any email claiming to be from Webcentral, you can find all service-related emails we send you in your Webcentral account in the Notifications tab. Or, contact us here https://webcentral.au/contact-us/ and we can confirm if your services are up to date.
June 2023
Please be aware of the following scam emails (pictured below), claiming to be from Webcentral, telling customers that payment failed when renewing their domain or may appear as an upcoming domain expiry. Please do NOT click the link. Instead, delete/ignore the email.
Always check the sent address from emails you receive. Emails sent by Webcentral will have our domain after the @ symbol (such as [email protected]). These scam emails are being sent from addresses not related to Webcentral.
If you are concerned about any email claiming to be from Webcentral, you can find all service-related emails we send you in your Webcentral account in the Notifications tab. Or, call us at 1300 638 734 and we can confirm if your services are up to date.
February 2023
Please be aware of the scam email (pictured below), claiming that your domain name has expired and will be deleted unless you click the link to renew it.
Do NOT click the link. Instead, delete or ignore this email.
Always check the sent address from emails you receive. Emails sent by Webcentral will have our domain after the @ symbol (such as [email protected]). These scam emails are being sent from addresses not related to Webcentral.
If you are concerned about any email claiming to be from Webcentral, you can find all service-related emails we send you in your Webcentral account in the Notifications tab. Or, call us at 1300 638 734 and we can confirm if your services are up to date.
December 2022
Please be aware of the scam email (pictured below), claiming to be from Webcentral, telling customers that payment failed when renewing their domain. Please do NOT click the link. Instead, delete/ignore the email.
This email is similar to the scam email sent in October 2022. However, this one states that "This is your final warning!".
Always check the sent address from emails you receive. Emails sent by Webcentral will have our domain after the @ symbol (such as [email protected]). These scam emails are being sent from addresses not related to Webcentral.
If you are concerned about any email claiming to be from Webcentral, you can find all service-related emails we send you in your Webcentral account in the Notifications tab. Or, call us at 1300 638 734 and we can confirm if your services are up to date.
November 2022
Please be aware of the scam email (pictured below), claiming to be from Webcentral, telling customers that their cPanel service has been suspended due to non-payment and telling them to "renew now". Please do NOT click the link. Instead, delete/ignore the email.
Always check the sent address from emails you receive. Emails sent by Webcentral will have our domain after the @ symbol (such as [email protected]). These scam emails are being sent from addresses not related to Webcentral. We will also include your account reference next to "Account:" NOT your email address. Your account reference is typically 3 letters followed by 3 numbers e.g., ABC-123.
If you are concerned about any email claiming to be from Webcentral, you can find all service-related emails we send you in your Webcentral account in the Notifications tab. Or, call us at 1300 638 734 and we can confirm if your services are up to date.
October 2022
Please be aware of the scam email (pictured below), claiming to be from Webcentral, telling customers that payment failed when renewing their domain. Please do NOT click the link. Instead, delete/ignore the email.
Always check the sent address from emails you receive. Emails sent by Webcentral will have our domain after the @ symbol (such as [email protected]). These scam emails are being sent from addresses not related to Webcentral.
If you are concerned about any email claiming to be from Webcentral, you can find all service-related emails we send you in your Webcentral account in the Notifications tab. Or, call us at 1300 638 734 and we can confirm if your services are up to date.
September 2022
Please be aware of the scam email (pictured below), claiming to be sent from Webcentral, telling customers their domain is expiring and to renew now. Please do NOT click the link. Instead, delete/ignore the email. This email is being sent to both Webcentral customers and non-Webcentral customers. Please consult your domain registrar (who you pay to keep your domain) if you are concerned your domain will expire.
Always check the sent address from emails you receive. Emails sent by Webcentral will have our domain after the @ symbol (such as [email protected]). These scam emails are being sent from addresses not related to Webcentral.
If you are concerned about any email claiming to be from Webcentral, you can find all service-related emails we send you in your Webcentral account in the Notifications tab. Or, call us on 1300 638 734 and we can confirm if your services are up to date.
August 2022
Please be aware of the scam email (pictured below), claiming to be sent from VentraIP, telling customers to update their payment details or their domain will be canceled. Please do NOT click the link. Instead, delete/ignore the email. If you have services with Ventra IP and would like to confirm everything is up to date with them, click here to see their contact page.
August 2022
Please be aware of the scam email (pictured below) telling customers that their non-active users will be deactivated unless you confirm the address by clicking the Confirm button. Please do NOT click the link. Instead, delete/ignore the email.
December 2021
Please be aware of the scam email (pictured below) telling customers that their cPanel has been temporarily suspended and that they need to click the 'Renew Now' link. This email has the cPanel logo but is NOT a legitimate email. Please do NOT click the link. Instead, delete/ignore the email.
If you are unsure of any emails that are sent to you from Webcentral or cPanel, please contact our customer care team.
Please be aware of the scam email (pictured below) that is asking customers to renew their service by clicking the link provided and completing the renewal order. Please do NOT click the link and instead delete/ignore the email.
The email:
If you are unsure of any emails that are sent to you from Webcentral or with its branding you can log into your Webcentral account and check the emails we have sent you via the Notifications tab or contact our customer care team.
November 2021
Starting approximately 20th of November (AEDT) several of our customers have received a phishing email sent to them with Webcentral’s branding. The email states that you need to click the ‘CLICK HERE’ button to renew your order and pay $14.85 AUD. Please do NOT click the link and instead delete/ignore the email.
The email:
If you are unsure of any emails that are sent to you from Webcentral or with its branding you can log into your Webcentral account and check the emails we have sent you via the Notifications tab or contact our customer care team.
January 2021
A scam email pretending to be from auDA is asking registrants of .au domain names to share personal information.
Do not click the links in this email. If you do not trust an email or think it looks suspicious, do not follow any of the links.
Links to Scamwatch on Twitter, and an alert from auDA, and an example of the email are below:
ScamWatch: https://twitter.com/Scamwatch\_gov/status/1352069088089001984
auDA: https://www.auda.org.au/news/scam-alert-email-scam-targeting-au-registrants
Email Template:
May 2020
Title: IMPORTANT: Product Failed Billing Notification!
We are aware of an email that has been sent to some of our customers, pretending to be about domain renewal. The link will take you to a fraudulent phishing website that will ask you to update your credit card details.
Do not click the links in this email. If you do not trust an email or think it looks suspicious, do not follow any of the links.
Images of this email are contained below:
Updated 5 months ago