How to connect your domain with Microsoft

Before you can create your first Microsoft email account, your domain will need to be connected with Microsoft. Depending on how your Name Servers are set up, this will either be done automatically or you will need to manually connect your domain.

This article will show you how to:

• Check what your Name Servers are
• Manually connect your domain to Microsoft

How to check your domains Name Servers

To find out if your setup will be automatic or manual, check your domains Name Servers. The easiest way to do this is by doing a WHOIS lookup, just scroll down to the information under WHOIS and look for the Name Servers

If your Name Servers are pointing to one of our services, then you can add in the records via your Webcentral portal. However, if your Name Servers are pointing elsewhere such as server-cpanel.com or another provider, you will need to manually connect your domain with Microsoft by adding the necessary zone records.

How to manually connect your domain with Microsoft

To connect your domain with Microsoft you will need to add several zone records, which are found in your Microsoft admin center, to your domain's DNS records.

1. Log in to your Webcentral account
2. Next to your domain, click Manage
3. Click Microsoft 365 (or Microsoft 365 Email)
4. In the Manage Microsoft 365 menu, under Create a User Account, you will see the message Can not create account, domain is not available yet. Please try again later.
5. You will need to log in to your default admin email account. But first, you need to create a password for it. Under User Accounts, click the admin email (it will be [email protected])
6. Under Reset Password, create a password and then click Reset

Do NOT click Make this person change their password the next time they sign in

Make sure Assign Global Admin Permissions to this user in Microsoft 365 is ticked. If it is not, please contact us.

Log in to Microsoft 365 Admin Portal and use your admin email and password

1. If you are asked to set up the Security defaults click Skip for now (14 days until this is required)

1. In the Microsoft 365 admin center, click the three horizontal lines in the top left of the screen to show the menus

1. Click Show all

1. Click Settings to reveal more options

1. Click D omains

1. Click on your domain - it will show as Incomplete setup, under Status

1. Click Start setup

1. Under How do you want to verify your domain? Click Add a txt record to the domain's DNS records and click Continue

You can check out Microsoft's helpful video for further assistance

1. Add the TXT record to your domain's DNS records, this is where your Name Servers are pointing. If you are using cPanel, click here to see a support article on how to add zone records. If you are using another provider, you may want to contact them for help or refer to Microsoft's video and support articles
2. Go back to the Microsoft admin center and click Verify

1. ClickContinue
2. It will now show you three more records you need to add to your DNS host. Click the arrow next to the record to show it

1. Add the MX, CNAME, and TXT record to the same place you added the first TXT record. Again, please click here if you are using cPanel to see how to add zone records
2. Go back to the Microsoft admin center and click Continue

If it fails, please retry in an hour as it can take a while before changes to your DNS settings are updated globally

1. If successful it will say Domain setup is complete

1. Click Done
2. You can now go back to your Webcentral account and create your Microsoft email account, click here to go to our support article on how to do this