Cancelling a product or service on the Hosting Panel

This article describes how to cancel a product or service for your account using the Webcentral Hosting Panel.

Cancelling a product or service

You can cancel a product or service associated with your account at any time. To do this, follow these steps:

1. Log in to the Hosting Panel at https://theconsole.webcentral.au.

2. Locate the product or service you want to cancel, and then click Manage.

3. In the left sidebar, click Billing.

4. Scroll down to the end of the page, and then in the Renewal & Subscription Settings section, click Cancellation request:

   

5. In the Product cancellation request dialog box, please specify when you want the cancellation to take effect, and a reason for the cancellation:

   

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   Note

   For cancellations at the end of the billing period, accounts are suspended for 14 days. During this 14-day grace period, if you change your mind you can reactivate your account with all of your data intact. At the end of the 14-day grace period, the account is terminated and all data is removed.

6. Click Request cancellation.

After cancellation

For cancellations at the end of the billing period, you have a subsequent 14-day grace period during which you can reactivate your account if you change your mind, or you can back up your data to a safe location. At the end of the 14-day grace period, the account is terminated and all data is removed.

For immediate cancellations, Webcentral does not retain any data after you cancel a product or service. Make sure you back up any data that you want to save before an immediate cancellation.

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Note

To initiate an immediate cancellation, you must open a billing ticket on the Hosting Panel at https://theconsole.webcentral.au.

Also, if you cancel a hosting account that uses Webcentral for DNS, please note that you must update the DNS name server entries (and any additional custom DNS records you may have created).

A few words about cancellation

We value you as a customer!

Technical issues

If you are considering cancellation because of technical issues, we highly recommend that you open a ticket with our support team before you submit a cancellation request. Our experienced support personnel can often provide a solution or suggest an alternative approach to any technical problem you may encounter. If you are dissatisfied with a response provided by technical support, please request an escalation, and we will double-check its accuracy.

Non-technical issues

If you are dissatisfied with any non-technical aspects of our services, we also recommend that you open a ticket before you submit a cancellation request. We will do our best to address your concerns.