Cancelling a product or service on the Hosting Panel

This article describes how to cancel a product or service for your account using the Webcentral Hosting Panel.

Cancelling a product or service

You can cancel a product or service associated with your account at any time. To do this, follow these steps:

1. Log in to the Hosting Panel at https://theconsole.webcentral.au/login.

2. Locate the product or service you want to cancel, and then click Manage.

3. Click the Billing tab:

   

4. Scroll down to the end of the page, and then in the Renewal & Subscription Settings section, click Cancellation request:

   

5. In the Product cancellation request dialog box, please specify when you want the cancellation to take effect, and a reason for the cancellation:

   

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   Note

   For cancellations at the end of the billing period, accounts are suspended for 14 days. During this 14-day grace period, if you change your mind you can reactivate your account with all of your data intact. At the end of the 14-day grace period, the account is terminated and all data is removed.

6. Click Request cancellation.

After cancellation

For cancellations at the end of the billing period, you have a subsequent 14-day grace period during which you can reactivate your account if you change your mind, or you can back up your data to a safe location. At the end of the 14-day grace period, the account is terminated and all data is removed.

For immediate cancellations, Webcentral does not retain any data after you cancel a product or service. Make sure you back up any data that you want to save before an immediate cancellation.

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Note

To initiate an immediate cancellation, you must open a billing ticket on the Hosting Panel at https://theconsole.webcentral.au/login.

Also, if you cancel a hosting account that uses Webcentral for DNS, please note that you must update the DNS name server entries (and any additional custom DNS records you may have created).

A few words about cancellation

We value you as a customer!

Technical issues

If you are considering cancellation because of technical issues, we highly recommend that you open a ticket with our support team before you submit a cancellation request. Our experienced support personnel can often provide a solution or suggest an alternative approach to any technical problem you may encounter. If you are dissatisfied with a response provided by technical support, please request an escalation, and we will double-check its accuracy.

Non-technical issues

If you are dissatisfied with any non-technical aspects of our services, we also recommend that you open a ticket before you submit a cancellation request. We will do our best to address your concerns.