Recovering account access

You can recover access to your Webcentral Hosting Panel account if any of the following events occur:

• Your email address is no longer available.
• Your phone number is no longer available.
• You no longer have access to the device that generates two-factor authentication (2FA) codes for your account.

To recover access to your account, follow these steps:

1. Go to https://theconsole.webcentral.au/recovery.

2. Select the type of account recovery you need:

   • If your email address or phone number is no longer available, click Lost Access to Hosting Account. Answer the questions and provide the requested information.
   • If your account has two-factor authentication (2FA) enabled and you can no longer generate codes, click 2FA Removal. Answer the questions and provide the requested information.

3. Complete the online identity verification process.

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   Note

   You will need to provide a photo of a government-issued ID.

4. Our support team will process the request and notify you when account access is restored.