Email sending restrictions
We place limitations on both the size and the number of emails that users can send from our servers to ensure the reliability and speed of our mail services and to minimise the impact of spam being sent from a compromised account. The following restrictions apply to customers using our email services:
Service | Send out limit | Email size | Recipients |
---|---|---|---|
Cloud Smarthost | 250 emails per day | 50MB | 10 per email |
Cloud SMTP | 250 emails per day | 50MB | 50 per email |
Cloud Webmail | 250 emails per day | 50MB | 50 per email |
cPanel SMTP | 250 emails per day 200 emails per hour | 50MB | 10 per email |
cPanel Webmail | 250 emails per day 200 emails per hour | 50MB | 10 per email |
Service descriptions
- The SMTP service is the service customers use to send emails when connecting to our email servers via a third-party device (Outlook, Apple Mail, Thunderbird, etc.)
- The Webmail service is the service customers use when logging into their online email portal
- The Cloud Hosting Smarthost service is the service customers use when sending emails from our Cloud Hosting website servers (such as when online contact forms are used)
What happens if you reach the hourly/daily email sending limit
Depending on the service you are using, you will get one of two different types of messages if you try to send out more emails than what the server allows you to. Examples of those errors are below.
Hosting Type | Error Message |
---|---|
cPanel Hosting | 550 "Daily limit has been exceeded for [email address]" |
Cloud Hosting | There was an error sending your message: Failed to send data [SMTP: Invalid response code received from server (code: 550, response: Administrative prohibition)] |
If you get one of the above error messages when sending out emails, it means you've hit your email-sending limit.
Sending mass emails
If you want to reach a large number of email recipients, we recommend using software specifically built for mass email marketing.
Updated about 2 months ago