Multi-Factor Authentication Guide

At Webcentral, we take the protection of your data very seriously and understand that the confidentiality, integrity, and availability of your data are vital to your business. With this in mind, we are pleased to announce that Multi-Factor Authentication (MFA) is now available for Console account access.

What is MFA?

MFA is one of the most effective tools for enhancing login security and safeguarding your business and data against security threats. Once enabled, it will require proof of identity by supplying two or more pieces of evidence (or 'factors') when logging into the Console.

One factor is something you know, such as your username and password. Other factors are verification methods that you have in your possession, such as an authenticator app or security key.

How do I enable/disable MFA for my account?

At Webcentral, MFA is an optional feature which can be enabled from within your account:

1. Login to your account .

2. Navigate to the "Account" tab and select.

3. Scroll to the bottom of the page.

4. Select the 'Multi-Factor Authentication' toggle to reflect 'ON'.

4. You will be prompted download an MFA app on a device of your choosing (mobile or tablet). We recommend Authy, Duo Mobile, Last Pass Authenticator or Microsoft Authenticator.

5. Once you have downloaded an MFA app on your device, the app will ask you to 'Add an Account' and 'Scan a QR Code'.

6. Use your device to scan the QR Code in the Console MFA setup prompt. If your device does not have a camera, you can manually connect the app to your account using the secret key highlighted in the Console prompt.

7. Once you have scanned the QR Code, please create a 'Security Passphrase' in the Console prompt.

This passphrase is not connected to your regular Console account password. The MFA passphrase will only be used if there is a problem using MFA on your device (or for example if you've lost your phone).

8. After scanning the QR code in the app on your device, you will be presented with a token code. Please type this into Console MFA prompt at the bottom of the pop-up labelled 'Type your MFA code below'.

9. Click 'Submit' and setup will be complete.

10. Going forward you will be required to complete MFA every time you log in to your account.

How to disable MFA

1. Login to your account .

2. Navigate to the "Account" tab and select.

3. Scroll to the bottom of the page.

4. Select the 'Multi-Factor Authentication' toggle to reflect 'ON'.

What to do if I lose or otherwise can't access my MFA device

Please contact our support team who will be happy to assist in enabling or disabling MFA. You will need to know your passphrase.

What to do if I forget my passphrase

Please contact our support team and confirm ownership of the account phone number of email address. If you do not have access to the account phone number or email address, we will be unable to disable MFA.

What happens if I put in the wrong MFA code when I try to log in?

If the wrong MFA code is inputted it's not a problem - you can try again. However if our system detects 3 incorrect attempts, this usually means someone is trying to gain unauthorised access to your account. If this happens, we will automatically lock your account. You will need to unlock your account via our support team.

What if my question wasn't answered above?

Not a problem - get in touch with us and our team will be happy to answer any other MFA related questions you have.