Multi-Factor Authentication Guide

At Webcentral, we are committed to protecting your data and recognize that the confidentiality, integrity, and availability of your information are essential to your business. With this in mind, we're excited to announce the availability of Multi-Factor Authentication (MFA) for Console account access.

What is MFA?

MFA is a powerful tool for boosting login security and protecting your business and data from security threats. When enabled, it requires identity verification by providing two or more types of evidence (or 'factors') to log in to the Console.

One factor is something you know, like your username and password. Additional factors involve methods you have on hand, such as an authenticator app or a security key.

How do I enable or disable MFA for my account?

At Webcentral, MFA is an optional feature that can be activated directly from your account:

Login to your account.
Go to the "My Account" page and select "Security" on the left hand side.

Scroll down and click "enable"

You will then be prompted download an MFA app on a device of your choosing (mobile or tablet). We recommend Authy, Duo Mobile, Last Pass Authenticator or Microsoft Authenticator.
Once you have downloaded an MFA app on your device, the app will ask you to 'Add an Account' and 'Scan a QR Code'.

After scanning the QR code in the app on your device, you will be presented with a token code. Please type this into Console MFA prompt at the bottom of the pop-up labelled 'Type your MFA code below'.

What to do if I lose or otherwise can't access my MFA device

Please contact our support team who will be happy to assist in enabling or disabling MFA. You will need to know your passphrase.

What happens if I put in the wrong MFA code when I try to log in?

If the wrong MFA code is inputted it's not a problem - you can try again. However if our system detects 3 incorrect attempts, this usually means someone is trying to gain unauthorised access to your account. If this happens, we will automatically lock your account. You will need to unlock your account via our support team.

What if my question wasn't answered above?

Not a problem - get in touch with us and our team will be happy to answer any other MFA related questions you have.