How To Cancel A Domain Name

I no longer require my domain name

Domain name registrations are purchased for a static period. Generic Top Level Domains (gTLD) may be purchased for 1-10 years, while .au domains can only be purchased for up to two years at a time. Domain names that are no longer required can be simply left to lapse at their expiry date.

If you are wanting to ensure that your domain doesn't renew automatically on its next renewal date (typically 7 days prior to your expiry date) You can log into your Webcentral account and turn of automatic renewal.

If the domain name must be cancelled for any reason prior to the expiry date, the domain name registrant must submit a written request for the de-registration of the domain.


If you have an email, web hosting, or domain services subscription allocated to this domain name, you are advised to consider cancelling your subscription services at the same time as your domain name cancellation. Webcentral does not cancel hosting subscriptions under the assumption customers no longer need it, even when a domain is no longer current. This is because a service may be active with the need for a domain name, in circumstances where a domain is registered or transferred to a third party.

To cancel the domain licence


If the registrant entity is a Sole Trader (an ABN assigned to an individual), then all we require is the photo ID of that person, and the desired registrant email address.

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If the registrant is a company or a similar entity, then additional information is required. In order to prove that you are authorised to act on behalf of this entity, we will need an official ASIC extract of the registrant entity. These can be obtained from the ASIC website.

This can be obtained by searching for your ABN/ACN on the ASIC website. Once on the page, scroll down to the bottom of the page and click the link to obtain the Company Extract – Current company information.

An example extract can be viewed here.

Accompanying the ASIC extract, we will also need the Photo ID of one of the directors or proprietors listed on the extract, as these are the people authorised to act on behalf of this entity.

***While other documentation may be accepted, this is our preferred method of verification as it contains all of the relevant information, and is useful document to have for any future methods of verification, and is used in a number of other processes.

All requests must be submitted to our support team.

Once a domain registration has been cancelled, the domain will be available for registration by the general public again after 24-72 hours or longer, depending on the domain extension.