Transferring .com/.net/.org/.info/.biz domain names

The article below outlines how to transfer a gTLD domain name (.com, .net, .org) to us from another company (known as a registrar). If your domain is already with us and you simply wish to update your WHOIS contact details, see our Update Domain WHOIS contact details support article.

To transfer a gTLD domain name to us you will need:

What do I need to consider before I transfer my domain to Webcentral?

  • Once a domain enters PENDING TRANSFER status, its name servers cannot be modified until the transfer is complete. You might want to consider modifying your domains name servers before beginning the transfer.
  • You will need to renew your gTLD domain for a minimum of one year during the transfer of the domain.

How to transfer a gTLD to Webcentral if you're a new customer:

  1. From the Webcentral website, select Domains and then Domain Transfer or click here
  2. Type in your domain in the field provided and select the appropriate extension from the drop-down menu
  3. Type in your EPP password (also called a domain password or auth code)
  4. Click Transfer
  5. Follow the prompts and create an account with us
  6. Fill in the appropriate fields
  7. Click Continue
  8. See Approving a gTLD domain transfer below for further steps

Once submitted, you will immediately get an email to the email address provided during account creation. This email will include your account reference and password for your new account. However, no domain or services will exist within the account yet.

How to transfer a gTLD to Webcentral if you're an existing customer:

  1. Log in to your Webcentral account
  2. In the Overview menu click Tranfer domains
  3. Type in the domain and select the appropriate gTLD extension from the drop-down
  4. Type in the domain EPP/Authcode
  5. Click Transfer
  6. Select an existing user from the drop-down menu or create a new one using the form provided. This contact is simply a Webcentral domain contact and will not modify the existing domain contact details available on WHOIS. It is simply used for administrative purposes at Webcentral
  7. Click Transfer
  8. See Approving a gTLD domain transfer below for further steps

Approving a gTLD domain transfer

Once a request has been made to transfer the gTLD domain name to us, an email will be sent to the WHOIS admin contact email address of the domain (this email can take 1-2 hours to be sent). You can check the current WHOIS admin contact email address for your gTLD domain using any WHOIS database.

If you do not currently have access to this email address, you must contact your current registrar (the company you pay to keep your domain) and request they update your domain's WHOIS admin contact email address. To proceed with the transfer, an approval link that is provided to the WHOIS admin contact email address must be clicked.

Once clicked, the request to transfer the domain begins. It generally takes 5-7 days from the moment the link is clicked for the gTLD domain to be transferred to us.

gTLD domain transfer process

  1. A transfer request is made by the domain owner
  2. Approval email sent to WHOIS admin email address
  3. The email owner clicks the approval link
  4. Webcentral advises the registry of the transfer request
  5. The domain enters PENDING TRANSFER status
  6. The current registrar releases the domain (typically within 5-7 days of request)
  7. The domain is transferred to Webcentral