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Accounts and Billing
Welcome to Webcentral
Making the Switch to Webcentral
Affiliate Program
Service-Level Access Delegation
Password security
Webcentral billing FAQ
How to Add Credit Cards and other Payment Methods
Managing billing in the Hosting Panel
Accessing the Hosting Panel
Managing your profile in the Hosting Panel
Viewing your Support PIN
Working with tickets in the Hosting Panel
Updating the default email address for your account
Viewing and changing settings for cPanel hosting accounts
Domain management in the Hosting Panel
Cancelling a product or service on the Hosting Panel
Upgrading or downgrading your hosting plan
Accessing your email account
Managing DNS settings in the Hosting Panel
Recovering account access
Known Scams
Renewing a domain purchased from Webcentral
Requesting site migration from another host to Webcentral
Domains
Moving Your Domains to Webcentral
.AU Domains and ccTLDs
What is AuDA?
com.au and net.au eligibility rule changes
Changing ownership of .au domain names/Change of Registrant (COR)
Changes to .org.au Domain Names
.AU Domain Lifecycle
Registrant VS Registrant Contact
.COM Domains and gTLDs
gTLD domain expiration cycle
What is ICANN?
WHOIS contact data reminder emails
General Information
I Just Received an Email Asking for my ABN?
Domain Password/EPP Code/UDAI
Renew a Domain, Auto Renewal and Domain Deletion
I’ve registered the wrong domain! What do I do?
Transferring domains away from Webcentral
How can I dispute a domain registration?
Why isn’t my domain name working?
Understanding Domain Privacy Protection & Alternatives for .AU Domains
What are my name servers?
Domain Privacy
How to Update Registrant Contact Information
ICANN Registration Data Policy changes
Emails
General Information
Switching your Email Service to Webcentral
Why isn’t my email working?
My email has been blacklisted
My email address appears to be sending spam! What do I do?
Anti-spam solutions
Email sending restrictions
Device Setup
Email Setup Tutorials
Email Software Settings
POP vs IMAP
Outlook Setup on iOS or iPadOS
Outlook (New/2024) Setup on Windows
iOS 17 or iPadOS Mail App Setup
macOS Sonoma Mail.app Setup
Professional & Business Mail
Professional & Business Email Setup
Using the Mail Migration Tool
How to Reset the Password
Enable Catch All Emails on Business & Professional Packages
Message sending limits for Professional and Business Email
MS365 Emails
Creating a New Email Account in Microsoft 365 and Managing Users
Changing your password in Microsoft 365
How to add a Microsoft email account to Outlook
Microsoft 365 Zone Records
Setup Automatic Replies in Outlook (New) or Microsoft Email
How to connect your domain with Microsoft
Backup emails using Microsoft Outlook
cPanel Emails
Create a catch-all email address
Create an email forwarding address
How to create a new email account in cPanel
Email Forwarders (Alias) in cPanel
Delivering email to Gmail
Email maximum defers and failures per hour
My emails are going to people's spam or junk folder (cPanel)
How to Increase Email Storage in cPanel
OX Mail
How to create an email signature in WebmailOX
How to add 2 Step verification to OX Mail
Microsoft Email to OX Mail Migration FAQ
How to set up forwarding in OX Email
How to link your domain to your OX Email
OX Email server settings
How to add your OX Email account to Outlook
How to add your OX Email to the Apple Mail app
How to add your OX Email account to Gmail on Android
How to add your OX Email account to Windows Mail
How to add your OX Email account to the iPhone and iPad Mail app
How to add your OX Email account to Mozilla Thunderbird
How to log in and use OX Email (including signatures, calendars and tasks)
Websites & Hosting
General Information
Moving Your Site to Webcentral
How to upload files using File Manager
Common website errors
Protecting your site against hackers
How to deal with a hacked website
The Hosting Panel
Managing your website in the Hosting Panel
Managing your website files in the Hosting Panel
Managing your MySQL databases in the Hosting Panel
Managing your email in the Hosting Panel
Managing your domains in the Hosting Panel
Managing backups in the Hosting Panel
Installing an SSL certificate in the Hosting Panel
Managing FTP accounts in the Hosting Panel
Changing PHP versions and settings in the Hosting Panel
Configuring SSH access in the Hosting Panel
Managing your WordPress site in the Hosting Panel
DNS and Zone Records
Understanding DNS
DNS propagation
Updating Zone Records via the Client Area
Creating SPF Zone records
My Website Not Working
Using Advanced Domain Manager
AI Sitebuilder and AI Storebuilder
cPanel
cPanel Upgrades - December 2024 and January 2025
Logging in and out of cPanel
How to redirect your domain to another website using cPanel
How to manage zone records in cPanel
Backup your website
Default Directory index page
Create a subdomain
MySQL database connection string
Using php.ini to modify your cPanel Hosting PHP settings
Backing-up Websites and the JetBackup5 Plugin
Connect your domain to cPanel
How to add more domains to cPanel
Create/upload your database in cPanel
Uploading website files to cPanel
Backing up and restoring your data using Backuply
Wordpress Hosting
WordPress : Error establishing database connection
WordPress Toolkit : Managing Plugins and Themes
WordPress Toolkit : How to use the Dashboard
WordPress FAQ
Optimising WordPress with WP Rocket
Security
Known Scams
How to Report Abuse and Domain Name Policy Breaches
WordPress Security Tips
File compression and archiving
Brute force protection
Preventing outgoing e-mail from being marked as spam
Securing a hacked site
Choosing a strong password
Email spoofing
Protecting yourself from email phishing scam attempts
How to generate Google reCAPTCHA keys for site security
How to secure an unmanaged server
SSL Certificates
How to turn on cPanel's free AutoSSL
Dedicated SSL FAQ
Dedicated vs shared SSL
SSL troubleshooting
Plesk
Logging in and out of Plesk
Changing your Plesk password
Adding new domains and subdomains in Plesk
Managing DNS zones in Plesk
Managing databases and database users in Plesk
Getting started with the Plesk File Manager
Managing e-mail accounts in Plesk
Configuring an e-mail alias in Plesk
Using the Plesk spam filter
Accessing webmail in Plesk
Configuring an e-mail forwarder in Plesk
Backing up and restoring databases in Plesk
Backing up and restoring sites in Plesk
Managing FTP accounts in Plesk
Password-protected directories in Plesk
Switching PHP versions and settings on Plesk
Using the WP Toolkit in Plesk
Marketing Studio
Guides
Getting Started with Marketing Studio
Updating your business information in Marketing Studio
Update Keywords in Marketing Studio
Updating your competitors in Marketing Studio
Managed hosting for WordPress powered by Rocket.net
Webcentral Managed WordPress Quick Start Guide
How to create a site on Webcentral Managed WordPress
How to manage your site on Webcentral Managed WordPress
First-time login to WordPress on Webcentral Managed WordPress
How to log in to your WordPress admin area on Webcentral Managed WordPress
How to install a new WordPress plugin on Webcentral Managed WordPress
How to install a new WordPress theme on Webcentral Managed WordPress
Useful WordPress online resources for Webcentral Managed WordPress
How to configure DNS at GoDaddy for Webcentral Managed WordPress
How to configure DNS at Namecheap for Webcentral Managed WordPress
How to configure DNS at Cloudflare for Webcentral Managed WordPress
How to configure DNS settings for Webcentral Managed WordPress at any provider
How to create a staging site on Webcentral Managed WordPress
Managing WordPress plugins from the Webcentral Dashboard
Managing WordPress themes from the Webcentral dashboard
Manually purging the CDN cache on Webcentral Managed WordPress
How to use the File Manager on Webcentral Managed WordPress
How to enable automatic core, theme, and plugin updates on Webcentral Managed WordPress
How to manually generate and download a full cloud backup on Webcentral Managed WordPress
How to find and restore automated backups on Webcentral Managed WordPress
How to back up and restore a database on Webcentral Managed WordPress
How to manage your databases with phpMyAdmin on Webcentral Managed WordPress
How to change the PHP version for your Webcentral Managed WordPress website
How to update, activate, and deactivate themes on Webcentral Managed WordPress
How to remove a WordPress site from Webcentral Managed WordPress
Changing the WordPress language on Webcentral Managed WordPress
Using the "All in One SEO Pack" plugin on Webcentral Managed WordPress
Using the "Coming Soon Page, Under Construction & Maintenance Mode" plugin on Webcentral Managed WordPressUsing the "Coming Soon Page, Under Construction & Maintenance Mode" plugin on Webcentral Managed WordPress
Using the Google Analytics for WordPress plugin by MonsterInsights
Using the Autoptimize plugin on Webcentral Managed WordPress
Grow your business with the OptinMonster API on Webcentral Managed WordPress
Improving mail delivery with the WP Mail SMTP plugin on Webcentral Managed WordPress
Creating forms with the WPForms Lite plugin on Webcentral Managed WordPress
How to create an FTP account on Webcentral Managed WordPress
How to use FTP with Cyberduck on Webcentral Managed WordPress
How to use FTP with FileZilla Pro on webcentral.au Managed WordPress
How to enable SSH on your Webcentral Managed WordPress site
How to use SFTP on Webcentral Managed WordPress
Using the WordPress Activity Log on Webcentral Managed WordPress
Understanding the Managed WordPress CDN (Content Delivery Network)
Does my Webcentral Managed WordPress site need a caching plugin?
What is Cloudflare Enterprise and how does it benefit my site?
Cloudflare Error 1016: Origin DNS Error
Do my Webcentral Managed WordPress sites need dedicated IP addresses?
Are any WordPress plugins or themes banned on Webcentral Managed WordPress?
Site speed and bandwidth usage on Wec Managed WordPress
Do I need to use an image optimization plugin or CDN on Webcentral Managed WordPress?
What is the difference between visitors on the Webcentral Dashboard and pageviews on Google Analytics?
Webcentral Managed WordPress CDN cache FAQ
Viewing WordPress error logs in the File Manager on Webcentral Managed WordPress
Adding a subdomain to a website on Webcentral Managed WordPress
Using WP-CLI in the Webcentral Dashboard
How to use SSH and WP-CLI from the command line on Webcentral Managed WordPress
Giving access to individual sites on Webcentral Managed WordPress
Viewing Cloudflare bandwidth and Edge Analytics in the webcentral.au Dashboard
Changing the domain name of a website on Webcentral Managed WordPress
Migrating to Webcentral Managed WordPress
Viewing combined statistics for your Webcentral Managed WordPress sites
How to manage site security on Webcentral Managed WordPress
How to view site reporting statistics on Webcentral Managed WordPress
Getting started with WooCommerce on Webcentral Managed WordPress
Using the WP Rocket plugin on Webcentral Managed WordPress
How to integrate SendGrid with your Webcentral Managed WordPress site
How many emails can I send through Webcentral Managed WordPress?
How to Transfer Site Ownership
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