OX-Mail

OXMAIL_header.PNG

OX-Mail - Product and Support Guide

Webcentral released(Sept 2022) a new suite of Professional Email products , Powered by OX Mail. This will replace the Email Essentials(Powered by Office 365) product that Microsoft has discontinued. OX Stands for "Open Exchange" and more information about this third party provider is here.

Product name
Plans
Discontinued Product Office 365 Products
OX-Mail Webmail
OX-Mail Default Server info
OX-Mail Basic Checks
OX-Mail Support Articles
OX-Mail SPAM-Experts Login
OX-Mail Importing Contacts and Calenders
OX-Mail NB
OX-Mail Limitations
OX-Mail Escalations
OX-Mail User guide

Product name

These are the Product names and product codes created within the console.
Product name : Product Codes
OX mail - Email Essentials : OXMAIL-S-2022
OX mail - Email Plus : OXMAIL-M-2022
OX mail - Email Deluxe : OXMAIL-L-2022

Plans

These are the current plans that can be ordered on the Webcentral Website. As on 2022, OX-Mail is not currently be offered at Melbourne IT, but will be released soon.

Webcentral Email Hosting Plans

OXMail_plans.PNG

Discontinued Product Office 365 Products

Following Microsoft's decision to discontinue support for Email Essentials(Powered by Office 365) product, we will be migrating clients who have Email Essentials(Powered by Office 365) to an improved email service called Professional Email(Powered by OX Mail)

Professional email(Powered by OX Mail) is available to these clients at no extra charge. OX Mail offers the modern-day email functionality that the client needs.

The below Products are discontinued and no longer advertised on our shopping cart or published Webcentral website.

Product name : Product Code
Email Essentials(Powered by Office 365) : O365-EESEN
Exchange Online P1 : O365-XCHANGEP1

This means that if client would like more Microsoft 365 Licenses, they will need to purchase any of the Microsoft 365 Business Plans below.

Microsoft 365 Business Plans

Alternatively, if the client purchases the OX Mail service, our Platform team can Migrate their Office 365 Emails to OX Mail.

OXMAIL_migration.png
For more information in relation to the Microsoft Email to Professional Email migration we have the FAQ Article below.

Microsoft Email to Professional Email Migration FAQ

UPDATE: An update on the discontinued Office 365 products. Due to customer feedback, Webcentral has released Email Deluxe(Powered by Office 365) for clients who wish to keep their Email Essentials(Powered by Office 365 service_._ This Email Deluxe(Powered by Office 365) is a rebranded Exchange Online P1 Microsoft product .

Product name : Product Code
Microsoft 365 - Email Deluxe : M365-XS-2022

OX-Mail Webmail

Direct webmail access can be through the URL below.

OX Mail Webmail Login

Signin's are case sensitive, so if a client has capital letters in their address, they will need to enter the address "as is".

OXMail_webmail.PNG

OX-Mail Default Server info

The recommended OX-Mail Email server settings are below. However these can also be found in the clients Webmail portal aswell, outlined in the support article below.

How to find your Professional Email server settings

Incoming Server Settings

Servermail.wcg-mail.com
Port993 (IMAP) or 995 (POP)
UsernameYour email address
ConnectionSSL/TLS
PasswordYour email account password

Outgoing Server Settings

Servermail.wcg-mail.com
Port587
UsernameYour email address
ConnectionSSL/TLS
PasswordYour email account password

OX-Mail Basic Checks

Use domain oxmailtest.au as a way to check what are the default MX/CNAME/SRV Records and Zone Records for the OX-Mail services. The default MX records for OX-Mail should be mx.wcg-mail.com .

Record nameRecord typeTime to liveDestinationRecord content
oxmailtest.au.SOA3600ns1.netregistry.net.dmain.netregistry.net. (7200 )
oxmailtest.au.A3600202.124.241.178
wwwA3600202.124.241.178
autoconfigCNAME3600auto1.wcg-mail.com.
autodiscoverCNAME3600auto1.wcg-mail.com.
imapCNAME3600mail.wcg-mail.com.
popCNAME3600mail.wcg-mail.com.
pop3CNAME3600mail.wcg-mail.com.
smtpCNAME3600mail.wcg-mail.com.
webmailCNAME3600mail.wcg-mail.com.
oxmailtest.au.MX3600mx.wcg-mail.com.10
oxmailtest.au.NS3600ns1.netregistry.net.
oxmailtest.au.NS3600ns2.netregistry.net.
oxmailtest.au.NS3600ns3.netregistry.net.
oxmailtest.au.TXT3600"v=spf1 a mx include:_spf.wcg-mail.com ~all"
_calsavs._tcpSRV36001; Priority
1; Weight
443; Port
dav.wcg-mail.com; Target
_carddavs._tcpSRV36001; Priority
1; Weight
443; Port
dav.wcg-mail.com; Target
_autodiscover._tcpSRV360010; Priority
10; Weight
443; Port
autodiscover.wcg-mail.com; Target
_imap._tcpSRV36002; Priority
1; Weight
143; Port
mail.wcg-mail.com; Target
_imaps._tcpSRV36001; Priority
1; Weight
993; Port
mail.wcg-mail.com; Target
_pop3._tcpSRV36004; Priority
1; Weight
110; Port
mail.wcg-mail.com; Target
_pop3s._tcpSRV36003; Priority
1; Weight
995; Port
mail.wcg-mail.com; Target
_submission._tcpSRV36001; Priority
1; Weight
587; Port
mail.wcg-mail.com; Target

OX-Mail Support Articles

Here are the relevant client facing support articles for OX-Mail. As this was marketed as professional email, you can search the articles using the keyword "professional email" .

Getting Started Getting started with Professional Email

Software Settings Email software settings

2 Step Verification How to add 2-Step verification to Professional Email

Device Setup How to add your Professional Email account to your device

OX-Mail SPAM-Experts Login

Ox-Mail should be setup with SPAM-Experts by default. If the client is not setup with SPAM-Experts you will need to escalate a JIRA to enable it on the domain name. You are still able to check if the domain name has SPAM-Experts enabled by checking if you can login.

SPAM-Experts Login

Manuel Method

Open this hyperlink below in a new tab and login using the domain name credentials. You can also login using the email address and password aswell. SPAM-Experts Login Portal

user : pswd

domain name : domain name password

Authenticate session Hyperlink

You will need to be logged into the client facing domain name level console first. Then load the hyperlink in a new tab. SPAM-Experts Console Authentication

domain_id = Domain id on the domain name level console

OX-Mail Importing Contacts and Calenders

Importing Calenders
1.Launch the Calendar or Tasks app.
2.Select the folder for importing appointments or tasks to in the folder tree.
3.Click the Folder-specific actions icon next to folder name. Click on Import.
4.Click on Select file(*.ics or *.ical) in the Import into window. Select a file in the relevant format(*.ics or *.ical).
5.Click on Import.
OXMail_import_cal.PNG

Importing Contacts
1.Launch the Address Book app.
2.Select the folder for importing the contacts to in the folder tree.
3.Click the Folder-specific actions icon next to folder name. Click on Import.
4.Select the data format(CSV or vCard). Click on Import.
OXMail_import_csv.PNG

Calenders and Contacts Sync Issues It is a known issue that Calenders and Contacts are not able to sync in the Outlook Email client if they are NOT a Microsoft Exchange or Outlook service. This includes IMAP/POP account setup on Outlook. This has been officially documented at Microsoft below.

Microsoft Sync Basics Documentation

OX-Mail NB(Noto Bene)

Email Signatures
Email signatures in OX-Mail have an issue with uploading images. There is a work around were the client can edit the html source code of the signature and replace it with an img src image attribute.
OXMail_signature.PNG

Upgrades/Downgrades
Treat these Like Office 365 licenses. As long at the client has purchased the higher/lower tier licence, the client can manage the account and change the prefered license in their console.
OXMail_upgrades.PNG

Signin's are case sensitive
If a clients email account has been created with capital letters then it should be for both for authentication(email setups) and Webmail Access.

OX-Mail Limitations

Email size(including Attachments) = Approx 35MB
SMTP Sending limits(Rate limiting) = Maximum Number of SMTP Connections is 50
Limit if recipients per message delivery request = 1000

OX-Mail Escalations

When escalating OX-Mail issues, ensure that they have the correct details selected on the case and JIRA ticket.

Saleforce Case details
Product = Email - OX Mail
OXMail_case_details.PNG

JIRA Service desk Variable
System Impacted : Hosting - OX Mail
OXMail_jira.PNG

OX-Mail Third party Provider user guide

The official OX-Mail user guide is below.
OX Mail Help Documentation


Customer service
About Us
Contact Us
Support Centre
Resources
WHOIS
Legals
Sitemap
Follow Us
Copyright © Webcentral Pty Ltd, ABN 13 080 859 721. All rights reserved