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We place limitations on both the size and the number of emails that users can send from our servers to ensure the reliability and speed of our mail services and to minimise the impact of spam being sent from a compromised account. The following restrictions apply to customers using our email services:
ServiceSend out limitEmail sizeRecipients
Cloud Smarthost250 emails per day50MB10 per email
Cloud SMTP250 emails per day50MB50 per email
Cloud Webmail250 emails per day50MB50 per email
cPanel SMTP250 emails per day 200 emails per hour50MB10 per email
cPanel Webmail250 emails per day 200 emails per hour50MB10 per email
Service descriptions
  • The SMTP service is the service customers use to send emails when connecting to our email servers via a third-party device (Outlook, Apple Mail, Thunderbird, etc.)
  • The Webmail service is the service customers use when logging into their online email portal
  • The Cloud Hosting Smarthost service is the service customers use when sending emails from our Cloud Hosting website servers (such as when online contact forms are used)
What happens if you reach the hourly/daily email sending limit Depending on the service you are using, you will get one of two different types of messages if you try to send out more emails than what the server allows you to. Examples of those errors are below.
Hosting TypeError Message
cPanel Hosting550 “Daily limit has been exceeded for [email address]“
Cloud HostingThere was an error sending your message: Failed to send data [SMTP: Invalid response code received from server (code: 550, response: Administrative prohibition)]
If you get one of the above error messages when sending out emails, it means you’ve hit your email-sending limit.

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Sending mass emails

If you want to reach a large number of email recipients, we recommend using software specifically built for mass email marketing.