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You can recover access to your Webcentral Hosting Panel account if any of the following events occur:
  • Your email address is no longer available.
  • Your phone number is no longer available.
  • You no longer have access to the device that generates two-factor authentication (2FA) codes for your account.
To recover access to your account, follow these steps:
  1. Go to https://theconsole.webcentral.au/recovery.
  2. Select the type of account recovery you need:
    • If your email address or phone number is no longer available, click Lost Access to Hosting Account. Answer the questions and provide the requested information.
    • If your account has two-factor authentication (2FA) enabled and you can no longer generate codes, click 2FA Removal. Answer the questions and provide the requested information.
  3. Complete the online identity verification process.
    You will need to provide a photo of a government-issued ID.
  4. Our support team will process the request and notify you when account access is restored.