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Accounts and Billing
Welcome to Webcentral
Making the Switch to Webcentral
Affiliate Program
How to log in to your Webcentral account
How To Find Your Support Code
Multi-Factor Authentication Guide
View a list of all your services
History of Account Notifications
How to Update your Account Contact Information
Password security
How Do I View My Invoices?
Billing Options
Domains
.AU Domains and ccTLDs
What is AuDA?
com.au and net.au eligibility rule changes
Changing ownership of .au domain names/Change of Registrant (COR)
Changes to .org.au Domain Names
.AU Domain Lifecycle
.COM Domains and gTLDs
gTLD domain expiration cycle
What is ICANN?
WHOIS contact data reminder emails
General Information
Domain Password/EPP Code/UDAI
Renew a Domain, Auto Renewal and Domain Deletion
I’ve registered the wrong domain! What do I do?
Transferring domains away from Webcentral
How can I dispute a domain registration?
Why isn’t my domain name working?
Understanding Domain Privacy Protection & Alternatives for .AU Domains
Emails
Device Setup
Email Setup Tutorials
Email Software Settings
POP vs IMAP
Outlook Setup on iOS or iPadOS
Outlook (New/2024) Setup on Windows
iOS 17 or iPadOS Mail App Setup
macOS Sonoma Mail.app Setup
cPanel Emails
Create a catch-all email address
Create an email forwarding address
How to create a new email account in cPanel
Email Forwarders (Alias) in cPanel
Delivering email to Gmail
Email maximum defers and failures per hour
My emails are going to people's spam or junk folder (cPanel)
How to Increase Email Storage in cPanel
MS365 Emails
Creating a New Email Account in Microsoft 365 and Managing Users
Changing your password in Microsoft 365
How to add a Microsoft email account to Outlook
Microsoft 365 Zone Records
Setup Automatic Replies in Outlook (New) or Microsoft Email
How to connect your domain with Microsoft
Backup emails using Microsoft Outlook
Professional & Business Mail
Professional & Business Email Setup
Using the Mail Migration Tool
How to Reset the Password
OX Mail
How to create an email signature in WebmailOX
How to add 2 Step verification to OX Mail
Microsoft Email to OX Mail Migration FAQ
How to set up forwarding in OX Email
How to link your domain to your OX Email
OX Email server settings
How to add your OX Email account to Outlook
How to add your OX Email to the Apple Mail app
How to add your OX Email account to Gmail on Android
How to add your OX Email account to Windows Mail
How to add your OX Email account to the iPhone and iPad Mail app
How to add your OX Email account to Mozilla Thunderbird
How to log in and use OX Email (including signatures, calendars and tasks)
General Information
Why isn’t my email working?
My email has been blacklisted
My email address appears to be sending spam! What do I do?
Anti-spam solutions
Email sending restrictions
Websites
DNS and Zone Records
Understanding DNS
DNS propagation
Updating Zone Records via the Client Area
Creating SPF Zone records
My Website Not Working
cPanel
cPanel Upgrades - December 2024 and January 2025
Log into cPanel
How to redirect your domain to another website using cPanel
How to manage zone records in cPanel
Backup your website
Default Directory index page
Create a subdomain
MySQL database connection string
Using php.ini to modify your cPanel Hosting PHP settings
Backing-up Websites and the JetBackup5 Plugin
Connect your domain to cPanel
How to add more domains to cPanel
Create/upload your database in cPanel
Uploading website files to cPanel
Wordpress Hosting
WordPress : Error establishing database connection
WordPress Toolkit : Managing Plugins and Themes
WordPress Toolkit : How to use the Dashboard
WordPress FAQ
Security
Known Scams
How to Report Abuse and Domain Name Policy Breaches
WordPress Security Tips
File compression and archiving
Brute force protection
SSL Certificates
How to turn on cPanel's free AutoSSL
Dedicated SSL FAQ
Dedicated vs shared SSL
SSL troubleshooting
General Information
How to upload files using File Manager
Common website errors
Protecting your site against hackers
How to deal with a hacked website
Marketing Studio
Guides
Getting Started with Marketing Studio
Updating your business information in Marketing Studio
Update Keywords in Marketing Studio
Updating your competitors in Marketing Studio
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