# Accessing the Hosting Panel
Source: https://support.webcentral.au/accounts-and-billing/accessing-the-hosting-panel

Learn how to register, log in, and log out of the Hosting Panel.

This article describes how to access the Hosting Panel. The Hosting Panel is your gateway to managing Webcentral products and services.

## Signing up for an account

If you do not already have an account in the Hosting Panel, you must create one before you can log in. To do this, follow these steps:

1. Use your web browser to go to [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. On the **Login** page, click **Create an account**:
   ![](https://files.readme.io/fe55964fe6fef679b261eb0d6d5f57219fa86c4e5a079733619b492ef22600d4-image.png)
3. Complete the fields, and then click **Sign Up**:
   ![](https://files.readme.io/b15ed8e39ed16895685c7891a837edf3689eddd3fe265ad1dfb7f9ae9857540c-image.png)
4. You will receive a message at the email address you specified. In the message, click **Verify Registration** to complete the account creation process.
5. You can now log in to the Hosting Panel using the email address and password you specified in step 3.

## Logging in to the Hosting Panel

To log in to the Hosting Panel, follow these steps:

1. Use your web browser to go to [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. On the **Login** page, in the **Username** text box, type the email address you specified when you created your account:
   ![](https://files.readme.io/89b9232fdb2a4f90b10efcbc029b76d2dac0d3b3c8cac9feb99707d72bd08a62-image.png)
3. In the **Password** text box, type the password you specified when you created your account.
4. Click **Login**. The Hosting Panel home page appears.

## Resetting your password

If you forget your password, you can reset it. To do this, follow these steps:

1. Use your web browser to go to [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. Click **Forgot password?**:
   ![](https://files.readme.io/36c0f6602bb9210653ba6feb60ab81d25c35afccc9f20f87fc18baf03f136fef-image.png)
3. In the **Email** text box, type the email address associated with your account, and then click **Send reset instructions**:
   ![](https://files.readme.io/84b48a1cffc2195a59852ac9075a80e3bdf9b6eb6f2f94a9a88687407911e7e2-image.png)
4. Follow the instructions in the email to reset your password.

## Logging out of the Hosting Panel

To log out of the Hosting Panel, follow these steps:

1. In the Hosting Panel, click the top-right icon, and then click **Logout**:
   ![](https://files.readme.io/9df3596f5b99ce2479178897b1a5bc0408fb01e889b0ec9befb3e499986d8f44-image.png)
   <Note>
     The letters that appear in the top-right icon vary -- they are your initials.
   </Note>


# Accessing your email account
Source: https://support.webcentral.au/accounts-and-billing/accessing-your-email-account

Learn how to access your Professional & Business, Microsoft 365, or OX Email email account in this article.

This article describes how to access the following types of email accounts:

* Professional & Business Email
* Microsoft 365
* OX Email

## Professional and Business Email

You can access your Professional or Business Email account directly through the Hosting Panel. To do this, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au/login](https://theconsole.webcentral.au/login).
2. In the left sidebar, under **Products & Services**, click **Email & Office Tools**:
   ![](https://files.readme.io/93faa31905d727147f90cebceb32e38eb61760e05c0dcd1f8c455b1e0065c030-image.png)
3. Locate your Professional or Business Email account, and then click **Admin Login**:
   ![](https://files.readme.io/9bfb8cdacdd878a479cad6ea9254d252efd2d391911da319472d0b8a9bbf3392-image.png)
4. In a separate window, the Hosting Panel automatically logs you in to your account.

## Microsoft 365

You can access your Microsoft 365 email account directly through the Hosting Panel. To do this, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au/login](https://theconsole.webcentral.au/login).
2. In the left sidebar, under **Products & Services**, click **Email & Office Tools**:
   ![](https://files.readme.io/93faa31905d727147f90cebceb32e38eb61760e05c0dcd1f8c455b1e0065c030-image.png)
3. Locate your Microsoft 365 account, and then click **Login**:
   ![](https://files.readme.io/21e09644e3455a73eefbd42085239b7e18460cc12c6aa62563aa82c5ec3259b2-image.png)
4. In a separate window, the Hosting Panel automatically logs you in to your account.

## OX Email

For information about how to access your OX Email account, please see [How to log in and use OX Email (including signatures, calendars and tasks)](/emails/ox-mail-1/how-to-log-in-and-use-professional-email-including-signatures-calendars-and-tasks).


# Affiliate Program
Source: https://support.webcentral.au/accounts-and-billing/affiliate-program



You can earn by joining the Webcentral Affiliate System!

## How it works

You create a special affiliate link to a product in the Webcentral portal and can share that link for others to use. You could include the link in an email campaign, give to influencers, post on social media or simply refer your friends when they need a hosting service.

When a person comes to the Webcentral website from your link, that is a referral. Each time a referral makes a purchase, you earn a commission. Of course, the more referral purchases, the more you earn.

## Who you can refer

You can refer anyone who needs a domain name, hosting, or email service. This can be businesses, your customers, or friends. The only person you can't refer is yourself!

If you operate a website, have a Linktree or social media page and want to add a link to your bio, please feel free to include your link.

## Commissions we pay

|               | All hosting products | Domain names | Email Products |
| :------------ | :------------------- | :----------- | :------------- |
| 1 - 5 sales   | \$65/sale            | 20%          | 20%            |
| 6 - 10 sales  | \$100/sale           | 20%          | 20%            |
| 11 - 20 sales | \$125/sale           | 20%          | 20%            |
| 21+ sales     | \$150/sale           | 20%          | 20%            |

## Joining the affiliate program

To join the affiliate program, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. Click your initials in the top-right corner, and then click **Profile**:
   ![](https://files.readme.io/84b56532cec2cd3d774dc8f9f12122d800256ce11be308cbb07ed5d078a54758-image.png)
3. In the left sidebar, click **Affiliate Program**.
4. Click **Opt-in**:
   ![](https://files.readme.io/8ffebfd0de2fc874b781a495293aaf8d29ef5a79ec82cca09b904b958e9bfe6f-image.png)
5. The **Overview** tab appears with statistics for your account. You are now ready to create affiliate links.

## Creating affiliate links

After you opt in to the affiliate program, you are ready to create some affiliate links. To do this, follow these steps:

1. In the **Affiliate Program** section, on the **Overview** tab, scroll down to the **Links** section, and then click **Create new link**:
   ![](https://files.readme.io/5ad4f37ecc1596fb599cf2c4f5e0db945a7ea9a6694b76511dbe5eb9ee6d9529-image.png)
2. In the **Redirect URL**, type the URL that you want the link to redirect to.
3. In the **Label** text box, type a name for the link.
4. Click **Create affiliate link**. The link appears in the list of links on the **Overview** tab. You can now include it in your digital marketing.

## Monitoring your account

You can easily keep track of your referrals, commissions, and payouts:

* To see your referrals, on the **Overview** tab, scroll down to the **Referrals** section.
* To see your commissions, click the **Commissions** tab.
* To see your payouts, click the **Payouts** tab.


# Cancelling a product or service on the Hosting Panel
Source: https://support.webcentral.au/accounts-and-billing/cancelling-a-product-or-service-on-the-hosting-panel

Learn how to cancel a product or service for your account using the Webcentral Hosting Panel.

This article describes how to cancel a product or service for your account using the Webcentral Hosting Panel.

## Cancelling a product or service

You can cancel a product or service associated with your account at any time. To do this, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. Locate the product or service you want to cancel, and then click **Manage**.
3. In the left sidebar, click **Billing**.
4. Scroll down to the end of the page, and then in the **Renewal & Subscription Settings** section, click **Cancellation request**:
   ![](https://files.readme.io/16f29411ca5dd27359523600574a057424835daad4705a893cd77a967fba0e06-image.png)
5. In the **Product cancellation request** dialog box, please specify when you want the cancellation to take effect, and a reason for the cancellation:
   ![](https://files.readme.io/694a19b2aa9f137d6bdc9da6d2f22218aa42c94bba75c846e41022c23470b079-image.png)
   <Note>
     For cancellations at the end of the billing period, accounts are suspended for 14 days. During this 14-day grace period, if you change your mind you can reactivate your account with all of your data intact. At the end of the 14-day grace period, the account is terminated and all data is removed.
     **For Domain Cancelation:**
     Domain can be canceled anytime from the client area, but it will remain active until the expiry dates.
   </Note>
6. Click **Request cancellation**.

## After cancellation

For cancellations at the end of the billing period, you have a subsequent 14-day grace period during which you can reactivate your account if you change your mind, or you can back up your data to a safe location. At the end of the 14-day grace period, the account is terminated and all data is removed.

For cancellations, Webcentral does not retain any data after you cancel a product or service. Make sure you back up any data that you want to save **before** a cancellation.

<Note>
  To initiate a cancellation, you must open a billing ticket on the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
</Note>

Also, if you cancel a hosting account that uses Webcentral for DNS, please note that you must update the DNS name server entries (and any additional custom DNS records you may have created).

## A few words about cancellation

We value you as a customer!

### Technical issues

If you are considering cancellation because of technical issues, we highly recommend that you [open a ticket](/accounts-and-billing/working-with-tickets) with our support team before you submit a cancellation request. Our experienced support personnel can often provide a solution or suggest an alternative approach to any technical problem you may encounter. If you are dissatisfied with a response provided by technical support, please request an escalation, and we will double-check its accuracy.

### Non-technical issues

If you are dissatisfied with any non-technical aspects of our services, we also recommend that you [open a ticket](/accounts-and-billing/working-with-tickets) before you submit a cancellation request. We will do our best to address your concerns.


# Domain management in the Hosting Panel
Source: https://support.webcentral.au/accounts-and-billing/domain-management-in-the-hosting-panel

Learn how to use the Webcentral Hosting Panel to manage your domains.

This article describes how to use the Webcentral Hosting Panel to do domain management tasks, such as changing the domain's name servers and setting the registrar lock.

<Note>
  The information in this article only applies to domains purchased directly from Webcentral. If you purchased a domain from a third-party registrar, check their documentation instead for information about how to manage your domain.
</Note>

## Viewing domain information

To view basic information about your domain, such as payment and registration dates, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, under **Products & Services**, click **Domains**: <img />
3. On the **Domains** page, click the domain you want to configure.
   <Tip>
     You can filter the list of domains to only display active, canceled, or all domains. To do this, click the **Active**, **Cancelled**, or **All** tab.
   </Tip>
4. Information about your domain appears.

## Viewing and changing the name servers for a domain

To change the name servers for a domain, or to just see the current name servers set for a domain, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, under **Products & Services**, click **Domains**: <img />
3. On the **Domains** page, click the domain you want to configure.
   <Tip>
     You can filter the list of domains to only display active, canceled, or all domains. To do this, click the **Active**, **Cancelled**, or **All** tab.
   </Tip>
4. Click **Update Nameservers**: <img />
5. In the **Update Nameservers** dialog box, type the nameservers you want to use. You must specify at least two (a primary and a secondary) nameservers: <img />
6. Click **Submit**. DNS changes can take up to 24 hours to fully propagate. For information about how to access your web site before DNS propagation is complete, please see [this article](/websites-hosting/dns-and-zone-records/understanding-dns-propagation).

## Setting the registrar lock for a domain

For security reasons, you should keep your domain locked to prevent unauthorized transfers. To do this, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, under **Products & Services**, click **Domains**: <img />
3. On the **Domains** page, click the domain you want to configure.
   <Tip>
     You can filter the list of domains to only display active, canceled, or all domains. To do this, click the **Active**, **Cancelled**, or **All** tab.
   </Tip>
4. Click **Lock/Unlock**: <img />
5. In the **Lock/Unlock** dialog box, the lock options for the domain appear:
   * To lock the domain, make sure the **Locked** check box is selected: <img />
   * To unlock the domain, make sure the **Locked** check box is *not* selected: <img />
6. Click **Submit**.

## Changing registrant contact information

To change the registrant contact information for a domain, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, under **Products & Services**, click **Domains**: <img />
3. On the **Domains** page, click the domain you want to configure.
   <Tip>
     You can filter the list of domains to only display active, canceled, or all domains. To do this, click the **Active**, **Cancelled**, or **All** tab.
   </Tip>
4. Click **Update Registrant**: <img />
5. In the **Update Registrant** dialog box, update the domain registrant contact information: <img />
6. Click **Submit**.

## Obtaining an EPP code

If you want to transfer your domain to another registrar, you must obtain an EPP (Extensible Provisioning Protocol) code first. The EPP code is an additional security measure that helps prevent unauthorized domain transfers.

Domain registrars may also refer to the EPP code as the *EPP key*, an *AuthInfo code*, a *transfer secret*, or something similar.

To obtain an EPP code, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, under **Products & Services**, click **Domains**: <img />
3. On the **Domains** page, click the domain you want to configure.
   <Tip>
     You can filter the list of domains to only display active, canceled, or all domains. To do this, click the **Active**, **Cancelled**, or **All** tab.
   </Tip>
4. Click **Get EPP Code (Non-UK Domains)**: <img />
5. The Hosting Panel notifies you that the EPP code has been generated.
   <Note>
     The EPP code is sent to the registrant e-mail address for the domain.
   </Note>


# How to Add Credit Cards and other Payment Methods
Source: https://support.webcentral.au/accounts-and-billing/how-to-add-credit-cards-manage-payment-methods



## Adding a payment method

To add a payment method to your account, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, click **Billing**, and then click **Payment Methods**:
   ![](https://files.readme.io/806637a6eeeb3137e0a930026a63f710e577657f0f417370f65129a4ee888aca-image.png)
3. The **Payment Methods** tab appears:
   ![](https://files.readme.io/8c0efcab860ab98f055a11c857e3afb6fc6d495a100d9f4c23c8d141670b5193-image.png)
4. Click **Add payment method**.
5. In the **Add a payment method** dialog box, select one of the following:
   * **Credit or Debit Card**: For a credit or debit card, specify the card details, and then click **Add payment method**.
   * **PayPal**: For PayPal, we cannot save account details for future billing. However,  you can still use PayPal when you complete an order.
   * **Bank Transfer**: For bank transfers, we cannot save account details for future billing. However,  you can still use a bank transfer when you complete an order.
6. After you add a payment method, it appears in the list of payment methods. To edit the payment method, click the three-dot menu, and then click **Edit**:
   ![](https://files.readme.io/9ac99fe50c73e9929248ec193911c9f65b1289857f0c90789868de091813fee3-image.png)

If you would like to remove **all** of the credit cards listed in your account, please contact us.

## Adding account credit

To view and manage your account's credit, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, click **Billing**, and then click **Account Credit**:
   ![](https://files.readme.io/a95fe50f60a84621659ec1b12b293f6060b73526cc541e5a3606c7e22d045cb1-image.png)
3. The **Account Credit** tab appears:
   ![](https://files.readme.io/cbc450d0ffd52d8930e550d36a17da59d01e7e4d92795bff56724d847ba2c647-image.png)
4. To add credit to your account, click **Top Up**. You can add a credit card, debit card, or PayPal account.


# Known Scams
Source: https://support.webcentral.au/accounts-and-billing/known-scams-1



This article contains a list of all known scams that may be affecting our customers.

## Good Practices and Safeguards:

* Watch out for emails that don't know information about you, e.g. "Dear Customer"
* Emails that do not show your correct Webcentral login
* Links that take you to a website other than Webcentral.au or Webcentral.com.au.
* Notices to make a payment or renewal when these are not due yet. You can always log in to your account to check when your services are due and renew securely once logged in
* Always check the sent address from emails you receive. Emails sent by Webcentral will have our domain after the @ symbol (such as [no-reply@webcentral.com.au](mailto:no-reply@webcentral.com.au) or [support@webcentral.com.au](mailto:support@webcentral.com.au). Emails from our marketing channels will be sent via: [no-reply@my.webcentral.com.au](mailto:no-reply@my.webcentral.com.au)

## May 2026

We have received a report of a phishing email that is sending fake-invoices. The sender may show as "Webcentral Support" however if you view the email-address, it will show an Italian domain that is not associated with Webcentral.

Examples of the address include:

* Webcentral\@healt\*\*\*coveryfisi-\*\*\*\*apia.it
* info@\*\*voca\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*nca.it

For services that you have with us, please log in and check the expiry dates, auto-renew status and ensure your details are kept up to date.

Please find below a screenshot of the email:

![](https://files.readme.io/c3084c1656c9959386d6febacb85a4984de2654b16a5df2dd692b37d26076564-may_2026_email.jpg)

<br />

## April 2026

In early April, we have received a report of a phishing email that pretends to be Webcentral.\
The email encourages you to pay for a domain renewal has various illegitimate links. The email may use publicly available information, like domain name expiry and Registrant Contact Information.

If your domain is registered through us, please ensure you log in to your Webcentral portal and check the expiry date and auto-renew status and keep your registrant contact information up to date.

### Please note that we do not use the domain aide-webcentral\[.]au

Please find below an example email:

![](https://files.readme.io/4d170126041696daacebfb9bdac4f76a68cd07b3523c8c0d686d9cef91d4d4e3-Screenshot_2026-04-13_at_8.53.38_AM.png)

<br />

<br />

## January 2026

We would like to inform our clients that there has been several reports of phishing attempts by "***IDs Australia***".

The emails or calls will encourage you to pay for a domain renewal or to safeguard your domain name. The communications look legitimate as it uses publicly available information, like domain name expiry and Registrant Contact Information. If your domain is registered through us, please ensure you log in to your Webcentral portal and check the expiry date and auto-renew status and keep your registrant contact information up to date.

You can check your registrant information, like ABN or ACN via a WHOIS lookup (whois.auda.org.au).

Please find below an example email:

![](https://files.readme.io/0efe6d8e9246e9a32ee97c1cac0a982dafe195724d7acacb56e69440220cb45b-Screenshot_2026-01-22_at_10.57.28_AM.png)


# Making the Switch to Webcentral
Source: https://support.webcentral.au/accounts-and-billing/making-the-switch-to-webcentral



Thank you for choosing us to be the home for your next big idea, online store or those all important personalised email addresses!

Just like moving house, there are a multitude of things to consider when moving your hosting or domain to us.\
We would like to make the process as easy as possible, so have prepared a checklist or things to prepare.

* Check what you actually need to move
* Choosing a plan
* DNS
* Files
* Emails
* Backups, Backups, Backups
* Domain transfer
* Cancelling your old service

**Lets go over the checklist in a bit more detail:**

**Check what you actually need to move**\
Domains, DNS, Website and Emails can all be supplied from different providers. If you are happy with one aspect of your current hosting, you are more than welcome to keep it! Just keep in mind, you will have to alter some DNS records to get things working.

**Choosing a plan**\
Once you have confirmed what you would like to host with us, it's time to choose a plan. We have many plans ranging from a Starter cPanel, moving into Wordpress-specific plans with a special dashboard, all the way to Unmanaged servers for when you want to take complete control.\
Once you have the plan locked in, you can browse any introductory offers available and make the purchase, its at this stage you either select a domain name to be registered or enter one in that you want to be transferred to us.\
If you don't have an account already, don't worry you can set one up as part of the checkout process.

**DNS**\
DNS is one of the most important things to consider to minimise downtime and ensuring that the move to Webcentral goes smoothly. You should have the inbuilt DNS editor right at the top of your portal for domains with us, if you don't please contact us to ensure that is enabled. We also offer Advanced Domain Manager for even more control.

After transferring your records to our DNS editor, you can switch your domain name servers to the following:

* ns1.netregistry.net
* ns2.netregistry.net
* ns3.netregistry.net

Or if you have purchased a cPanel service, you can replicate the records on the cPanel with us, then when you are ready delegate your domain to our default name servers:

* ns1.mysecurecloudhost.com
* ns2.mysecurecloudhost.com
* ns3.mysecurecloudhost.com
* ns4.mysecurecloudhost.com

***Note: many domain name TLDs lock the domain upon transfer/after a change to the contact information so you may not be able to update where the domain is delegated to right after.***

[**Files**](/websites-hosting/general-information/moving-your-site-to-webcentral)\
If you have cPanel, great news, we can migrate the files for you! Once the plan is all setup and before changing name servers, please raise a ticket or give us a call to get some details from you.\
If you have a different Linux based hosting service, not to worry, the process is pretty straightforward, you just need to ensure you get the databases, files, resources required for your website, then upload them to your new hosting service. Because of the file-manager upload limitations, you please use FTP clients for large files.

[**Emails**](/emails/general-information-1/switching-your-email-service-to-webcentral)\
If we do a migration from your current cPanel to ours, the emails should come across smoothly.\
If you prefer to do it yourself or have a MS365/SmarterMail/GSuite type service, you can utilise online tools that sync mailboxes or backup the email accounts to a file using an application and then importing once the accounts are setup again. If you are keeping your current mail provider, retrieve any Zone Records (MX, authentication TXT records) that will need to be replicated.

[**Backups, Backups, Backups**](/websites-hosting/general-information/moving-your-site-to-webcentral)\
It is always best practice to have backups or important emails and files, but becomes crucial during a migration and when cancelling services. Ensure you perform a full backup and store it in a safe location to stop any additional costs from your previous provider to retrieve a backup or if the worse were to happen.

[**Domain transfer**](/domains/moving-your-domains-to-webcentral)\
To keep things all in one place, and to make troubleshooting even easier, you can elect to transfer your domain to us and have us as your registrar. Ensure you have your registrant-contact details up to date. To start the transfer, just hop into the cart, select domain name enter you domain name exactly how its registered and then click transfer. You will be prompted for your Domain Password (or EPP code as it's sometimes known). If you have a .CO.UK domain, please get in touch so we can supply our IPS-TAG and accept the transfer.\
If you want to start on your venture, you could also snag yourself a free new domain registration with some of our hosting plans.

**Cancelling your old service**\
Once you are settled in, with the DNS records working properly, emails setup, website loading and you have a backup you should be able to cancel your service with your previous provider.

Of course, each business is unique so use this as a starting point and be sure to include things that are specific to your needs, like cloning the website, testing before going to production, checking your add-on domains and setting up custom name servers if you have a VPS service. We are here to help with ensuring the server is setup and working 24/7 so don't hesitate to reach out to our team.


# Managing billing in the Hosting Panel
Source: https://support.webcentral.au/accounts-and-billing/managing-billing-in-the-hosting-panel

Learn how to manage billing for your Webcentral account in the Hosting Panel.

Learn how to manage billing for your Webcentral account. This article covers how to pay invoices, manage billing cycles, and more.

<Tip>
  For general questions about billing at Webcentral, please see our [Webcentral billing FAQ](/accounts-and-billing/webcentral-billing-faq).
</Tip>

## Viewing orders

To view and manage your orders, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, click **Billing**, and then click **My Orders**:
   ![](https://files.readme.io/6cac6ca21d01c9d8beb261c8a2e42372eb815454669a2a164b9a33470f729fad-image.png)
3. On the **Billing** page, the **My Orders** tab appears:
   ![](https://files.readme.io/4447f4ce065db8232aafcd6124ddc70ad56bcd7cf02cafc3fb37bf0b7746a89d-image.png)
4. On the **My Orders** tab, you can:
   * Search for a specific order in the **Search** text box.
   * Click **Filter**, and then filter the orders that appear in the list by selecting from a list of criteria.
   * Click **Sort**, and then sort orders by date, status, and other criteria.
   * Place a new order for additional products and services.
5. To view an order in detail, click **View**.

## Managing invoices

To view and manage your invoices, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, click **Billing**, and then click **Invoices**:
   ![](https://files.readme.io/132ee1de58c10876ee47d5662cceda20bb7e15bc2b497920ef3a5e12eee2cc8c-image.png)
3. The **Invoices** tab appears:
   ![](https://files.readme.io/6d6a8bf8c56c614bfe99bb0904b42ec6cd36e98d889cd016a0f94652b1a54e77-image.png)
4. On the **Invoices** tab, you can:
   * Search for a specific invoice in the **Search** text box.
   * Click **Filter**, and then filter the invoices that appear in the list by selecting from a list of criteria.
   * Click **Sort**, and then sort invoices by date, status, and other criteria.
   * To view an invoice in detail, click **View**.
   * To download an invoice, click the three-dot menu, and then click **Download**.
   * To pay an invoice, click the three-dot menu, and then click **Pay invoice**.

## Setting billing information

You can specify your preferred currency and invoice consolidation options. To do this, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, click **Billing**, and then click **Billing Information**:
   ![](https://files.readme.io/65e10da79c0998aeaa7059646af60ebc67f20fedbc7c2c5964c0875eab6fb481-image.png)
3. The **Billing Information** tab appears:
   ![](https://files.readme.io/241ec12351daead3acf2a6201cd1a8af3d15ee195b08b9fd4961b580e0f23fae-image.png)
4. Specify the preferences you want, and then click **Save**.

## Managing credit notes

To view credit notes for your account, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, click **Billing**, and then click **Credit Notes**:
   ![](https://files.readme.io/a7bbe77c7bf6c961fce44eacd335c6b00556702ea94707098692b295c4b97a87-image.png)
3. The **Credit Notes** tab appears:
   ![](https://files.readme.io/c2364b55af287996a00a747b0318b0f06747da61f0ba75434abd5e08a68029a4-image.png)
4. On the **Credit Notes** tab, you can:
   * Search for a specific credit note in the **Search** text box.
   * Click **Filter**, and then filter the credit notes that appear in the list by selecting from a list of criteria.
   * Click **Sort**, and then sort credit notes by date and other criteria.
   * To view a credit note in detail, click **View**.
   * To download a credit note, click the three-dot menu, and then click **Download Credit Note**

## Related articles

[Webcentral billing FAQ](/accounts-and-billing/webcentral-billing-faq)


# Managing DNS settings in the Hosting Panel
Source: https://support.webcentral.au/accounts-and-billing/managing-dns-settings-in-the-hosting-panel

Learn how to manage DNS settings for a domain in the Webcentral Hosting Panel. Note that this article currently only applies to domains purchased from Webcentral that do not have an associated hosting product (standalone domains).

This article describes how to manage DNS settings for a domain in the Webcentral Hosting Panel.

<Warning>
  This article only applies to domains purchased from **Webcentral** that do **not** have an associated hosting product. (In other words, a standalone domain, such as one used only for email hosting services.)
</Warning>

To manage DNS settings for your domain, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, under **Products & Services**, click **DNS**:
   ![](https://files.readme.io/3bcce485c63d893127a07bc36f20c941875a847c9e2af63534ec81e98c8f33c7-image.png)
3. If you previously created a zone for your domain, in the **Select a domain** list box, select your domain, and then click **Manage Domain**. Go to step 5.
4. If you have not created a zone previously for your domain, the **Create a new zone** dialog appears:
   ![](https://files.readme.io/8dada1e4103d9bef16071acb6c46ac4a2150b461e973f77fa41b44b51358066e-image.png)
   * In the **Select a domain** list box, select your domain, and then click **Create zone**.
     <Note>
       If you click **Create zone** and receive a **Zone already exists** message, then the domain you selected already has a DNS zone on our nameservers. Most likely the domain is associated with a hosting product and is not a standalone domain:
       ![](https://files.readme.io/c6faca03cbf68ce2c30494e6663cd5b1489a103ae7813cebf57f971b213995dc-image.png)
     </Note>
5. The **DNS Editor** tab appears for the domain:
   ![](https://files.readme.io/2101b3c36ce145218faeeb2640f8253d2878e7052d8c43db58f8f4e9f754854d-image.png)
   * To edit an existing record in the zone, click **Edit**, make your changes, and then click **Save Changes**:
     ![](https://files.readme.io/6faced060d02f7e35579c55369df426b216c98bd090c01b74b55089795a4046c-image.png)
   * To delete an existing record in the zone, click **Delete**.
   * To add a new record to the zone, click **Add New Record**, and then click **Create**:
     ![](https://files.readme.io/d1e95d2015f6bf3537831c02628dcb210f0f72db4ff0232013a3f5a912cab5ca-image.png)

<Note>
  If you receive a **It looks like this domain isn't currently pointing to us** message, then your domain's nameservers are pointed to another provider. For your DNS changes in the Hosting Panel to take effect, you must update the nameservers for your domain:

  ![](https://files.readme.io/d3e91c69343c71883dd22ef6c7a75c644514a07ea949857404397623c50fdfe1-image.png)
</Note>


# Managing your profile in the Hosting Panel
Source: https://support.webcentral.au/accounts-and-billing/managing-your-profile-in-the-hosting-panel

Learn how to manage the profile for your Webcentral account in the Hosting Panel.

This article describes how to manage your profile and account details for your Webcentral account. This article covers how to manage notifications, security, email history, account delegates, and more.

## Managing your personal information

To manage your personal information, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. Click your initials in the top-right corner, and then click **Profile**:
   ![](https://files.readme.io/84b56532cec2cd3d774dc8f9f12122d800256ce11be308cbb07ed5d078a54758-image.png)
3. The **Personal** section appears. In this section, you can add and modify the following items:
   * Name and preferred language: Update the fields, and then click **Save**.
   * Email addresses: Click **Add new**, complete the fields, and then click **Add email**.
   * Phone numbers: Click **Add new**, complete the fields, and then click **Add phone**.
   * Addresses: Click **Add new**, complete the fields, and then click **Add personal address**.
   * Companies: Click **Add new**, complete the fields, and then click **Add business address**.
     <Note>
       * You must add a phone number and address before you can add a company.
       * You can add a VAT number and registration number for your company.
     </Note>

## Managing account notes

To manage account notes for your account, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. Click your initials in the top-right corner, and then click **Profile**:
   ![](https://files.readme.io/84b56532cec2cd3d774dc8f9f12122d800256ce11be308cbb07ed5d078a54758-image.png)
3. In the left sidebar, click **Notes**.
4. To add a new note, click **Add new**, type the note, and then click **Add note**.

## Managing account security

To manage security settings for your account, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. Click your initials in the top-right corner, and then click **Profile**:
   ![](https://files.readme.io/84b56532cec2cd3d774dc8f9f12122d800256ce11be308cbb07ed5d078a54758-image.png)
3. In the left sidebar, click **Security**.
4. In the **Login** section, you can change your Hosting Panel username.
5. In the **Change password** section, you can change your Hosting Panel password.
6. In the **Two-factor authentication** section, you can enable two-factor authentication (also known as "2FA"). To do this, click the slider:
   ![](https://files.readme.io/97d515f960338f9df19925a0f642c1e84a240462b960acb300a0ab11d612d8e0-image.png)
   * Scan the QR code with an authenticator app on your mobile device:
     ![](https://files.readme.io/3be94ef148e64113ac4c7032172affe7c0e724258916c34eb720c826c966187f-image.png)
   * In the **Enable two-factor authentication** dialog box, type the six-digit code that appears on your device's authenticator app.
   * Two-factor authentication is now enabled. In addition to your username and password, you must provide a six-digit code generated by your device's authenticator app to log in to the Hosting Panel.
7. In the **Account Secrets** section, you can view your account secrets. Click **Add new** to add a secret.
8. To view your support PIN, in the right sidebar click **Support PIN**, and then click **Show PIN**.  Support may ask you to provide this PIN to verify your identity when you contact them.
   <Tip>
     You can generate a new support PIN at any time. To do this, click **Support PIN**, and then click **Generate new PIN**.
   </Tip>

## Managing notifications

To manage notifications for your account, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. Click your initials in the top-right corner, and then click **Profile**:
   ![](https://files.readme.io/84b56532cec2cd3d774dc8f9f12122d800256ce11be308cbb07ed5d078a54758-image.png)
3. In the left sidebar, click **Notifications**. You can change notification preferences for:
   * Billing
   * Marketing
   * Support
   * Service Updates
     <Note>
       You cannot disable System notifications. These are essential for the security and operation of your account.
     </Note>
4. To change notification preferences, select or clear the **Email** or **In-App** options, and then click **Save**.

## Managing email history

To view and manage your email history, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. Click your initials in the top-right corner, and then click **Profile**:
   ![](https://files.readme.io/84b56532cec2cd3d774dc8f9f12122d800256ce11be308cbb07ed5d078a54758-image.png)
3. In the left sidebar, click **Email History**. In this section, you can:
   * Click the **>** icon to view a message in detail.
   * Click **Filter**, and then filter the messages that appear in the list by selecting from a list of criteria.
   * Click **Sort**, and then sort messages by date or subject.

## Managing delegates

You can designate delegates to act on your behalf in managing your account. You can grant delegates access to all of your products and services, or only a select number.

<Note>
  Delegates must have an existing account on the Hosting Panel to accept invitations.
</Note>

To view and manage delegates for your account, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. Click your initials in the top-right corner, and then click **Profile**:
   ![](https://files.readme.io/84b56532cec2cd3d774dc8f9f12122d800256ce11be308cbb07ed5d078a54758-image.png)
3. In the left sidebar, click **Delegates**. In this section, you can:
   * Click the **>** icon to view a delegate in detail.
   * Click **Filter**, and then filter the delegates that appear in the list by selecting from a list of criteria.
   * Click **Sort**, and then sort delegates by their access type or date invited.
4. To add a delegate, click **Invite delegate**.  In the **Invite delegate** dialog box, type the email address of the person you want to invite, select what type of access you want to grant, and then click **Send invitation**:
   ![](https://files.readme.io/d4c342a88da1f24c381763235bc3e5b01c3a7125cb2fb8654e42e73a8d102474-image.png)
   After the invitee accepts the invitation, they can then access the product or service you specified in step 5.
   <Tip>
     Alternatively, if you want to quickly add a new delegate to one of your products or services, go to the product or service, click the **Settings** tab, and in the **Delegate Access** section, click **Invite**:
     ![](https://files.readme.io/5a0cd1088145c36e14281c0bcbd52621e2af8630928cfffc27eb670e7a2015cf-image.png)
   </Tip>


# Password security
Source: https://support.webcentral.au/accounts-and-billing/password-security



Below are some tips to help you keep your passwords safe and secure:

### Don't use easy to guess passwords

Many users make the mistake of using very simple passwords. Using the name of your partner, child, or pet, possibly followed by a 0, 1 or 11 is very common. Hackers can use software that runs through dictionary words and names to quickly crack your password. Adding just one capital letter, one asterisk or special character into your password greatly decreases your chances of becoming a victim of password hacking. Another popular method of increasing the security on a password is to use two unrelated words together with a number placed in the middle.

### Keep your computer protected

Another very common method of obtaining passwords is for hackers to install keystroke logging software onto your computer. This software records what password details you are typing on your keyboard and transmits the information back to the malicious user. If you save any passwords on your computer, this also can be scanned and transmitted back to a malicious user who has installed malware on your machine. Make sure to regularly scan your computer for viruses and malware and to keep your security software up to date.

### Don't use the same password everywhere

Many people use the same password for their email, Facebook, Instagram and other online accounts. This is very dangerous, as the compromise of one account means a compromise to them all. Not all services have the same level of security, so hackers will typically hack a password in one place that isn't very secure, then attempt to use that same password elsewhere. Make sure to use unique passwords for different services.


# Recovering account access
Source: https://support.webcentral.au/accounts-and-billing/recovering-account-access

Learn how to recover access to your Webcentral account if you get locked out.

You can recover access to your Webcentral Hosting Panel account if any of the following events occur:

* Your email address is no longer available.
* Your phone number is no longer available.
* You no longer have access to the device that generates two-factor authentication (2FA) codes for your account.

To recover access to your account, follow these steps:

1. Go to [https://theconsole.webcentral.au/recovery](https://theconsole.webcentral.au/recovery).
2. Select the type of account recovery you need:
   * If your email address or phone number is no longer available, click **Lost Access to Hosting Account**. Answer the questions and provide the requested information.
   * If your account has two-factor authentication (2FA) enabled and you can no longer generate codes, click **2FA Removal**. Answer the questions and provide the requested information.
3. Complete the online identity verification process.
   <Note>
     You will need to provide a photo of a government-issued ID.
   </Note>
4. Our support team will process the request and notify you when account access is restored.


# Renewing a domain purchased from Webcentral
Source: https://support.webcentral.au/accounts-and-billing/renewing-a-domain

Learn how to use the Hosting Panel to renew domains you have purchased from Webcentral.

This article describes how to use the Hosting Panel to manage renewals for domains you have purchased from Webcentral.

## Configuring automatic renewal for a domain

For greater convenience, you can configure your domains for automatic renewal. When automatic renewal is enabled, Webcentral automatically sends you a renewal invoice 14 days before before the domain expires. This provides you with enough time to complete the renewal process before domain expiration.

To configure automatic renewal for a domain, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, under **Products & Services**, click **Domains**:
   ![](https://files.readme.io/f68bf2e211b6e8ad39b33b55fed69047ba405c44846e9c7da0cc418e93cbcfc8-image.png)
3. On the **Domains** page, click the domain you want to configure for automatic renewal.
4. In the left sidebar, click **Billing**.
5. Scroll down the page to the **Renewal & Subscription Settings** section, and then click the **Auto-renew** slider to enable or disable automatic renewal:
   ![](https://files.readme.io/e535018bfe047e4de25539b62c0ebedb8990ea869985803cdea4fe8490918653-image.png)

## Renewing a domain

To renew a domain that you previously purchased from Webcentral, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, under **Products & Services**, click **Domains**:
   ![](https://files.readme.io/f68bf2e211b6e8ad39b33b55fed69047ba405c44846e9c7da0cc418e93cbcfc8-image.png)
3. On the **Domains** page, click the domain you want to renew.
   <Tip>
     You can filter the list of domains to only display active, canceled, or all domains. To do this, click the **Active**, **Cancelled**, **Pending Cancellation**, or **All** tab.
   </Tip>
4. In the left sidebar, click **Billing**, and then pay the invoice for the domain renewal.


# Service-Level Access Delegation
Source: https://support.webcentral.au/accounts-and-billing/service-level-access-delegation



In your portal, you can elect to have certain individuals have access to some products in their own account. This can be used for your employees who manage your account or web developers when they only need access to your hosting. Keep in mind, cPanel can be access directly, so you can also just give the web developer the cPanel log in details or FTP details for Cloud Hosting.

Here's a example of the delegate function in action:

*Sebastian* purchases a cPanel for two years.\
*Sebastian* adds ***WebsiteDeveloper Dan*** as a delegate to redesign his website.\
The delegate tool gives ***WebsiteDeveloper Dan*** access to the web hosting but not full access to his entire online platform.

## What can a delegate do?

Any client can invite one or more delegates to access the client-side of a product with your Upmind store. These delegates can:

* view contract product registration, renewal dates, and status
* undertake provisioning actions (e.g. log in to a hosting account, update domain nameservers)
* create support tickets in relation to the contract product
* view tickets others have created in relation to the contract product, from the point that they were added as a delegate

## What can't they do?

* Manage billing for products
* Renew or pay invoices from inside the Hosting Panel
* Cancel, upgrade, or modify products
* Add or remove delegates
* Edit DNS in the DNS tab for domain-only products

***Note: the delegate function does not work with one-off purchases, like Change of Registrant.***

## Inviting a delegate

To start an invitation:

1. Log in to your account
2. Click the Products & Services menu tab
3. Select a service
4. Click on the Settings menu tab
5. Click the Invite delegate button
6. Enter the email address of the person you wish to be a delegate
7. Click Send invite

***Note: To receive an invite, the delegate must have their own Webcentral account.***

## Next Steps

The person you have delegated access to will receive an email message with a link to accept the invitation.

After clicking the accept link, the service will display in that person account, under the services tab. it will have a message "is a delegated product meaning your access rights are restricted to read-only."

## How to cancel their access

You can cancel or revoke the access at anytime, for example, after the website development work is completed.

1. Click the Products & Services menu tab
2. Select a service
3. Click the Delegates menu tab
4. Hover the person icon next to Accepted
5. Click Revoke access


# Requesting site migration from another host to Webcentral
Source: https://support.webcentral.au/accounts-and-billing/site-migration-request

Learn how to request and initiate a site transfer from another hosting provider to Webcentral.

Whether you want to upgrade your hosting package, or you’re bringing your site over from another hosting provider, Webcentral offers seamless site migrations.

## Requesting a migration

To request a migration, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. On the home page, click **Manage support tickets**:
   ![](https://files.readme.io/66f85be92ddcdc3b24561c62c16e73465d3a1b52af68e6db8cdfbb43ed1dc400-image.png)
3. The **Support** page appears:
   ![](https://files.readme.io/f3af81360b7fd4d2113009132ab1d3e4d90e65751e86b3ddc794f0d0b1a5e873-image.png)
4. Click **Open support ticket**, and then in the **Submit a support ticket** section, complete the following information:
   * In the **Subject** text box, type **Site migration request**.
   * In the **Department** list box, select **Migrations**.
   * In the **Message** text box, please specify the following:
     * Destination product or service for the migration.
     * The domain(s) for the migration.
     * Any SSL certificates you may have.
     * Access methods for your account, including any cPanel, FTP, or SSH connection details.
     * Any other special directions or information you want us to know about your account.
5. Click **Submit ticket**. We will respond to your ticket as soon as possible.

## Fast migrations

We take great pride in providing fast migrations. However, several factors, such as the current host's network speed, the number of sites being migrated, and migration complexity can all influence the migration speed. Our Migrations team will keep you informed of your migration's progress.

A method you can use to expedite your migration is to obtain a cPanel-based backup of your hosting account from your old host, and use FTP or the cPanel File Manager to upload the backup to your account at Webcentral. If you would like to take advantage of this, please [open a support ticket](https://theconsole.webcentral.au) and provide the backup filename with the full path to the directory where you have uploaded it. Our migration team will begin the migration as soon as possible.

## Questions?

If you have any questions, our support team will be more than happy to help you with this process. Please open a ticket at [https://theconsole.webcentral.au](https://theconsole.webcentral.au) so we can assist you.


# Updating the default email address for your account
Source: https://support.webcentral.au/accounts-and-billing/updating-the-default-email-address-for-your-account

Learn how to change the primary email address for your account in the Hosting Panel.

You can change the default email address for your Webcentral account at any time in the Hosting Panel. To do this, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. Click your initials in the top-right corner, and then click **Profile**.
3. The **Personal** section appears. In the **Emails** section, locate the email address you want to set as the default, click the three-dot menu icon, and then click **Set as default**:
   ![](https://files.readme.io/f211387594184322f4b221bdcc5231f6195047269c4170b764eeb1479b57af00-image.png)

<Note>
  If the **Set as default** option does not appear, then you only have one email address linked to your account. Click **Add new**, specify a new address, and then click **Add email**. After you verify the new email address, the **Set as default** option appears.
</Note>


# Upgrading or downgrading your hosting plan
Source: https://support.webcentral.au/accounts-and-billing/upgrading-or-downgrading-your-hosting-plan

Learn how to upgrade or downgrade your Webcentral hosting plan.

This article discusses how to upgrade or downgrade your Webcentral hosting plan.

## About upgrades and downgrades

You can upgrade or downgrade your current plan to a plan that is compatible and available on our website. If you want to switch to a plan that is currently not listed on our website, please contact our support team at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).

## Upgrading your hosting plan

For some hosting products and services, you can upgrade your plan in the Hosting Panel. To see if your product supports this, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, under **Products & Services**, click **Hosting & Servers**:
   ![](https://files.readme.io/bb376008c53ffe5242aa68dfcf3ba805c8458c2f6c0ce553022720cc26b4191f-image.png)
3. On the **Hosting & Servers** page, locate the product or service you want to upgrade, and then click **Manage**.
4. Click **Upgrade**.
   <Warning>
     If you do not see the **Upgrade** button, then you cannot upgrade your product or service using this method. Instead, please open a ticket on the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au). In the ticket, please specify the product you want to upgrade, and the product you want to upgrade it to.
   </Warning>
5. Review the options, and then click the product you want.
6. Click **Next**.
7. Review the product plan change, and then click **Confirm Upgrade**.

## Downgrading your hosting plan

To downgrade any hosting plan, please open a ticket on the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au). In the ticket, please specify the product you want to downgrade, and the product you want to downgrade it to.


# Viewing and changing settings for cPanel hosting accounts
Source: https://support.webcentral.au/accounts-and-billing/viewing-and-changing-settings-for-shared-hosting-accounts

You can use the Webcentral Hosting Panel to view and change login settings for a cPanel hosting account.

This article describes how to use the Webcentral Hosting Panel to view and change settings for a cPanel hosting account.

## Viewing and changing account login settings

You can use the Webcentral Hosting Panel to view the username and change your password for your cPanel hosting account.

<Note>
  Your cPanel hosting username and password is different from the e-mail address and password that you use to log in to the Webcentral Hosting Panel. You use your cPanel hosting username and password to access cPanel, SSH, FTP, and more.
</Note>

To view or change your cPanel account login settings:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, under **Products & Services**, click **Hosting & Servers**:
   ![](https://files.readme.io/bb376008c53ffe5242aa68dfcf3ba805c8458c2f6c0ce553022720cc26b4191f-image.png)
3. On the **Hosting & Servers** page, locate your hosting account, and then click **Manage**.
4. In the **General** section, details appear for your account, including:
   * Your username.
   * Nameserver information.
   * Server name for your account.
   * Account IP address.
   * Account domain name.
5. To log in to your control panel, click **Login to Control Panel**:
   ![](https://files.readme.io/c61290e70922c4c1414cc38790b611daa7d3360ec16914e125c6b8b4bd5ed358-image.png)
   In a separate window, the Hosting Panel automatically logs you in to your cPanel account.
6. To change your password, click **Change Password**:
   ![](https://files.readme.io/623514a574ea5d14ea4f6f095efb1e48c910a2308f97c819e6aa694280785f38-image.png)
   In the **New password** text box, type your new password, and then click **Change password**.
   <Warning>
     Make sure you choose a strong password. A strong password helps protect your account.
   </Warning>


# Viewing your Support PIN
Source: https://support.webcentral.au/accounts-and-billing/viewing-your-support-pin

Learn how to view your Support PIN in the Webcentral Hosting Panel.

This article describes how to view the Support PIN for your account. The Support PIN is a code that Webcentral uses to help verify account ownership.

<Note>
  We may use the Support PIN in phone calls, online chats, tickets, or any time we need to confirm your identity.
</Note>

To view or change the Support PIN for your account, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. At the top of the page, click **Support PIN**:
   ![](https://files.readme.io/0d07fa24ae82a7ad9637fd9a2573ca6bfcf5a529b6cd1cfaf7fb3f189532cc83-image.png)
   <Note>
     If you are using a mobile device, tap the settings icon:
     ![](https://files.readme.io/82b33f0b2426bbb3bf5a7d7dd7e333beb91ffeb66b4e02158cdb366f2761849d-image.png)
     Then tap **Support PIN**.
   </Note>
3. To view your support PIN, click the eye icon:
   ![](https://files.readme.io/64cf89f8afff60fc148e08e44df6b9e28602081d60a15acbab5093f800d3406f-image.png)
4. To copy your support PIN to the clipboard so you can quickly paste it into a chat with us, click **Copy pin**:
   ![](https://files.readme.io/5ef27f6f54c492d6d8b807b29cd50a30747c85727c895e39a3b37e4638d4c75a-image.png)
5. To generate a new support PIN, click **Generate new PIN**:
   ![](https://files.readme.io/1b1c79022b48e1ba845c5ede94715eb9942226844b8b8a4d20c2ce854ea1221f-image.png)


# Webcentral billing FAQ
Source: https://support.webcentral.au/accounts-and-billing/webcentral-billing-faq

Get answers to some frequently asked billing questions here, from renewals to billing cycles and more.

This article covers some frequently asked billing-related questions.

## How do I manage billing at Webcentral?

You can manage billing for your Webcentral account through the Hosting Panel. For detailed steps about how to do this, please see [Managing billing in the Hosting Panel](/accounts-and-billing/managing-billing-in-the-hosting-panel).

## How do automatic renewals work?

Almost all services offered by Webcentral are subscriptions and renew at regular intervals. For instances, domains renew on a yearly basis. Web hosting plans can run at different billing cycles including monthly, annually and triennially.

When you order a service with Webcentral, you order for an initial period. At the end of that period your services will renew automatically unless you cancel. That renewal date is visible when you order and also in your client area.

We generate renewal invoices in advance of your renewal date. If you have a payment method on file we will automatically renew your service by charging your payment method for the auto-renewal so you do not have to do anything.

By default we charge for an auto-renewal 3 days before the service renewal date. We do this because some services like [domain names](https://webcentral.au/domains) and SSL certificates have a hard expiry date and will go offline immediately without payment, so we want to notify before the weekend in case of any payment errors.

If you do not have a payment method on file, or if you want to pay manually or with a different payment method, you can log in to your client area at any time to update your payment details.

### Manual renewal

Certain services such as domain names can be switched by manual renewal by turning off auto-renewal. This prevents invoice auto-generation and therefore payment capture. Please note you then need to actively renew domain names in the system in order for them to not to go offline and drop to be registered by someone else and we recommend this for power users only.

We do not allow manual renewal for hosting packages, because these do not have "hard stops" and we offer generous grace periods for late renewals. If you do not wish to renew your web hosting service you can [cancel the service](/accounts-and-billing/cancelling-a-product-or-service-on-the-hosting-panel) and set it to expire at the end of the billing term. This will prevent any automatic renewal and ensure that your service is taken offline when you no longer need it.

## Can I change the billing cycle?

By default your billing cycle will renew on the cycle on which you ordered in.If you wish to change your billing cycle you can contact our support team and they will be happy to change it for you.

Note that longer payment periods generally give discounted rates over shorter payment periods thanks to your commitment (e.g. if you pay for three years you get a lower monthly price on average than if you paid monthly).

## Can I get the promotional website price when I renew?

The promotional prices on our website are for new orders and give generous discounts as sign up offers. We automatically discount annual, biennial and triennial renewals over our monthly renewal prices.

## Can I renew early?

Yes. On most services you can renew your service in advance of the due date. You can navigate to the service in the Hosting Panel and on the **Billing** tab, click **Renew**. This generates a renewal invoice which you can then pay.

## Do I get a refund if I cancel a product or service?

Outside of our money back guarantee, we do not issue refunds for services provided. If you sign up for a longer period, you receive a reduced rate for your commitment. In some cases we may be able to credit unused time to other services with Webcentral however.

## Can I upgrade my plan to a new plan?

Yes you can upgrade at any time. Note that if you upgrade within the same service (e.g. cPanel shared hosting to cPanel shared hosting, VPS to VPS, Webcentral Web Hosting to Webcentral Web Hosting) then the transition is usually seamless and instant. If you are upgrading between hosting plan types or different systems, the migration may be manual or require you to reupload website data, and it is likely we will ask you to place a new order. Please talk to our sales team for specific advice.

## Can I upgrade or downgrade the plan I bought to a plan that is no longer available?

You can always upgrade or downgrade your current plan to a plan that is compatible and available on our website. If you want to switch to a plan that is currently not listed on our website, please contact our support team at [https://theconsole.webcentral.au/login](https://theconsole.webcentral.au/login).


# Working with tickets in the Hosting Panel
Source: https://support.webcentral.au/accounts-and-billing/working-with-tickets

Learn how to work with tickets in the Webcentral Hosting Panel.

This article describes how to use the Hosting Panel to open a ticket and view your ticket history. It also includes some useful guidelines to assist you in writing a descriptive, helpful ticket.

## Opening a ticket

Opening a ticket with us on the Hosting Panel is easy. To do this, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. On the home page, click **Manage support tickets**:
   ![](https://files.readme.io/66f85be92ddcdc3b24561c62c16e73465d3a1b52af68e6db8cdfbb43ed1dc400-image.png)
3. The **Support** page appears:
   ![](https://files.readme.io/f3af81360b7fd4d2113009132ab1d3e4d90e65751e86b3ddc794f0d0b1a5e873-image.png)
4. Click **Open Support Ticket**, and then in the **Submit a support ticket** section, complete the following information:
   * Ticket subject.
   * The department you want to send the ticket to.
   * Ticket message: Please follow the suggestions in the section below to write a descriptive, helpful ticket.
   * File attachments (optional): You can attach files to the ticket. The currently supported file formats are **PDF**, **JPG**, **PNG**, and **DOCX**.
     ![](https://files.readme.io/d1338b0bf45e0f62bdf1021a2e30e561865c8467e736786599f0a75d43d1317c-image.png)
5. Click **Submit ticket**. We will respond to your ticket as soon as possible.

## Writing a helpful ticket

Writing a helpful ticket is the first step to getting a prompt and correct response. Use the list below as a guide for helpful items to include in your ticket. This list is not exhaustive, and not every item applies to every situation.

1. Try self-help: Our [Knowledge Base](https://support.webcentral.au) has solutions to many common problems. Some issues have multiple possible solutions. Any possible solution you try reduces the number of things support needs to investigate, and you might just solve the problem yourself!
2. Include all details: When resolving a ticket, nothing saves time as much as including all of the details. Useful details include:
   1. What you have already tried to fix the issue, and what the results were.
   2. If an error message is shown, please provide the exact error message received.
   3. Tell us about the environment:
      1. What operating system are you using on your computer?
      2. What browser and version is installed?
      3. What CMS (Content Management System) is installed and what version?
   4. Describe any recent changes:
      1. Was there a manual or automatic update to the software?
      2. Was a lot of new data uploaded?
      3. Was the site recently migrated?
   5. Can the problem be repeated? If so:
      1. When did the problem start?
      2. Does it happen from multiple locations?
      3. Does it happen across multiple browsers?
      4. Does it happen at all times of day?
   6. If mail delivery is an issue, we may need the complete headers of the e-mail message.
3. Screenshots: Include any screenshots that help describe the issue.

## Viewing your ticket history

You can use the Hosting Panel to view a list of all tickets you have opened previously. To do this, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. On the home page, click **Manage support tickets**:
   ![](https://files.readme.io/66f85be92ddcdc3b24561c62c16e73465d3a1b52af68e6db8cdfbb43ed1dc400-image.png)
3. The **Support** page appears, with a list of all tickets you have submitted:
   ![](https://files.readme.io/f3af81360b7fd4d2113009132ab1d3e4d90e65751e86b3ddc794f0d0b1a5e873-image.png)
   * You can search for a specific ticket in the **Search** text box.
   * You can click **Filter**, and then filter the tickets that appear in the list by selecting from a list of criteria.
   * You can click **Sort**, and then sort tickets by date, subject, and other criteria.
   * To view a specific ticket, click the ticket in the list. You can post a reply or close the ticket.


# AI Sitebuilder and AI Storebuilder
Source: https://support.webcentral.au/docs/ai-sitebuilder-and-ai-sitebuilder-store

Learn how to use Webcentral AI Sitebuilder and AI Sitebuilder Store to quickly and easily build eye-catching, full-featured websites.

Our AI Sitebuilder products enable you to build a professional-looking online presence with speed and simplicity. You do not need to have any previous web design experience to take full advantage of AI Sitebuilder's rich feature set for developing websites.

We offer two tiers of AI Sitebuilder:

* **Webcentral AI Sitebuilder** provides an easy way to build a complete web site. With themes, widgets, and AI-enhanced tools ready to help, you can quickly get your project up and running.
  <Note>
    * The Webcentral AI Sitebuilder tier also offers a **Starter** plan for domain-only purchases. With the Starter Plan, you can create a simple one-page website for your domain.
    * You can upgrade any **AI Sitebuilder** plan to any **AI Sitebuilder Store** plan.
  </Note>
* **Webcentral AI Sitebuilder Store** includes all of the features of the AI Sitebuilder Max plan, and adds many other features to help you build and maintain an online business.

## Building a site

To access AI Sitebuilder and begin building your site, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, under **Products & Services**, click **Websites**: <img />
3. On the **Hosting & Servers** page, locate your Webcentral AI Sitebuilder product, and then click **Manage Website**: <img />
4. The Site Builder interface opens in a new tab. On the **Let's start with the basic info** page, provide the following information:
   * The business or organization name.
   * A description of what the business or organization does.
   * An image file of the logo for the business or organization. You can use the PNG or JPEG file format. <img />
5. Click **Next**. On the **Additional info & preferences** page, provide the following information:
   * Additional context about the business or organization. The more context you can provide for the AI agent, the better the results.
   * The site language.
   * The preferred tone of voice. <img />
6. Click **Next**.
7. On the **Choose your theme** page, select a color set, and then click **Next**: <img />
8. Select a font set, and then click **Next**: <img />
9. AI Sitebuilder generates an initial site design based on your responses. Go to the next section for information about how to customize this initial site design.

## Customizing site design and content

After AI Sitebuilder completes the initial site design, you are ready to use the page builder and editor to customize the design and content further. To do this, follow these steps:

1. In the page builder, you can adjust the site content and layout:
   * To select a site page or create a new page, click the page list: <img />
   * To regenerate an entire page, click one of the following options:
     * **Regenerate Page**. This option generates a new page using the suggested layout.
     * **Regenerate Page Content**. This option enables you to regenerate only the images, or the text and images. <img />
   * You can add, regenerate, and remove sections in a page by clicking a section and then selecting the option you want: <img />
   * AI Sitebuilder uses responsive design to make sure your site looks good on different devices and screen resolutions. To view how your site will look on different devices, click a device icon. You can view desktop, tablet, and mobile versions of your site: <img />
2. When you are satisfied with the site design, click **Continue to Editor**.
3. In the Editor's left sidebar, there are many tools for customizing your site further:
   * **Theme**: In this section you can customize the site colors, font, and more. For more information, please see [https://support.multiscreensite.com/hc/en-us/articles/27338180634135-Site-Theme](https://support.multiscreensite.com/hc/en-us/articles/27338180634135-Site-Theme).
   * **Pages**: In this section you can reorder, manage, and create pages for your site. For more information, please see [https://support.multiscreensite.com/hc/en-us/articles/27338181422231-Pages](https://support.multiscreensite.com/hc/en-us/articles/27338181422231-Pages).
   * **Widgets**: In this section you can use a wide variety of building blocks to add functionality to your site. For more information, please see [https://support.multiscreensite.com/hc/en-us/articles/27338864540695-Widgets-Library-and-Overview](https://support.multiscreensite.com/hc/en-us/articles/27338864540695-Widgets-Library-and-Overview).
   * **Media**: In this section you can choose from a wide selection of curated images to use in your site. For more information, please see [https://support.multiscreensite.com/hc/en-us/articles/32002179287959-Media-Panel](https://support.multiscreensite.com/hc/en-us/articles/32002179287959-Media-Panel).
   * **Sell Online**: In this section you can set up and configure an online shop, including products, catalogs, payment gateways, and shipping. For more information, please see [https://support.multiscreensite.com/hc/en-us/sections/27339200934295-Store-Overview-and-Set-Up](https://support.multiscreensite.com/hc/en-us/sections/27339200934295-Store-Overview-and-Set-Up).
   * **SEO & Settings**: In this section you can configure [SEO (Search Engine Optimization) settings](https://support.multiscreensite.com/hc/en-us/articles/27338202495639-Site-SEO-Settings), [URL redirects](https://support.multiscreensite.com/hc/en-us/articles/27338206395415-URL-Redirects), [site backups](https://support.multiscreensite.com/hc/en-us/articles/27338201907351-Backup-Sites), [Google Tools](https://support.multiscreensite.com/hc/en-us/articles/27338169825431-Google-Tools), and more.
   <Tip>
     For information about other features in the editor, click the help icon: <img />
   </Tip>
4. To preview your site, click **Preview**: <img /> When you are satisfied with the site content, go to the next section for information about how to publish your site.

## Publishing a site

After you customize the site design and content, you are ready to publish your site and make it live. To do this, follow these steps:

1. To publish your site, click **Publish**: <img /> After AI Sitebuilder publishes your site, it displays your site's web address.
2. To update your published site after you make changes, click **Republish**: <img />

<Note>
  For new domains, you do not need to do any DNS configuration when you publish your site — AI Sitebuilder sets up your domain for you automatically. However, if you have previously used your domain for other services or are not using the default nameservers, you may need to connect your domain manually to AI Sitebuilder. For information about how to do this, go to the ["Option 2: Manual Connection" section of this article](https://support.multiscreensite.com/hc/en-us/articles/27338190360855-Make-Your-Site-Live-Initial-Steps-and-DNS-Record-Setup).
</Note>

## Frequently Asked Questions

### Is my site protected by SSL?

Yes, when you publish your site we generate and install an SSL certificate automatically.

### Can I use languages other than English?

Yes, you can provide prompts in languages other than English and the AI agent will respond accordingly.

### How can I add embedded code to my site pages?

There are two ways to add custom HTML or JavaScript to a site page:

**Method #1: Use the HEAD HTML option**

1. In the editor, in the left sidebar, click **SEO & Settings**.
2. Click **HEAD HTML**.
3. In the **Body end HTML** section, you can add custom HTML or JavaScript just before the closing `</body>` element of each page.
4. In the **Head HTML** section, you can add custom HTML or JavaScript to the `<head>` element of each page.

**Method #2: Use an HTML widget**

1. In the editor, in the left sidebar, click **Widgets**.
2. Click **HTML**: <img />
3. In the **HTML CONTENT** dialog box, add your custom HTML or JavaScript, and then click **Update**.

### How do I integrate Google services into my site?

To integrate Google services into your site, follow these steps:

1. In the editor, in the left sidebar, click **SEO & Settings**.
2. Click **GOOGLE TOOLS**.
3. Select the option or options you want to configure:
   * Google Analytics
   * Google Tag Manager
   * Google Business Profile
   * Google Merchant Center

For more information, please see [https://support.multiscreensite.com/hc/en-us/articles/27338169825431-Google-Tools](https://support.multiscreensite.com/hc/en-us/articles/27338169825431-Google-Tools).


# cPanel Upgrades - December 2024 and January 2025
Source: https://support.webcentral.au/docs/cpanel-upgrade



As part of our commitment to having the most up to date and secure technology, we are upgrading some of our servers. This upgrade is an enhancement to our existing platform to offer the best experience with modern, fast servers featuring:

* Latest-generation AMD processors
* Faster NVMe SSD storage
* Enhanced security with CloudLinux 8 protection
* 10x faster network speeds
* Advanced protection against malware

# Will there be any interruptions to my service?

There may be a 20 - 30 minute window of not being able to use the cPanel whilst the account is upgraded. We aim is to complete all work outside of business hours.

# Do I need to do anything after the upgrades/migration?

In most cases you do not need to do anything, if you are using the default DNS servers below, as everything will be upgraded automatically:

**ns1.server-cpanel.com**

**ns2.server-cpanel.com**

However, if you are using a third-party DNS service, you need to update your IP address once the upgrades are complete. The new IP Address is available on the status page of Webcentral along with the upgrade date for your server.

[https://status.webcentral.au](https://status.webcentral.au)

## To check the IP address in the cPanel interface, see instructions below:

1. Login into cPanel

![](https://files.readme.io/a8fd46f7f81c6a159c1d1c16a32128fdf3695588f5135446a894ac246ef6513a-image.png)

2. At the right-side you will see the General Information Box

![](https://files.readme.io/89412dc003202e2fda8da2de31abb9f14045d49e6c42fcf02a7374de9f4aaf14-image.png)

3. Look at the Shared IP Address

![](https://files.readme.io/c3b0c1103b0a7af9cdc065ae5b0a5d667b3d0dd005917ca6e0691c526cebfa37-image.png)

## To check the cPanel Server name, see instructions below:

**Option 1**

1. Login into Control Panel

![](https://files.readme.io/a8fd46f7f81c6a159c1d1c16a32128fdf3695588f5135446a894ac246ef6513a-image.png)

2. At the right-side you will see the General Information Box

![](https://files.readme.io/89412dc003202e2fda8da2de31abb9f14045d49e6c42fcf02a7374de9f4aaf14-image.png)

3. Click Server Information

![](https://files.readme.io/091fd942e97e4c481fe0bbe9a9947b8a0b13908472898249bdbe9ca845c08ef1-image.png)

4. See image below for the server's name example

![](https://files.readme.io/59ba6b244fb0f8d6e9789fea112c05852bdea05b9bd5d93975520b9cab9a9678-image.png)

**Option 2**

1. Go to public tools [https://www.whatsmydns.net/](https://www.whatsmydns.net/)

![](https://files.readme.io/25d118be272526cf88a5aeafbc435f421b971f5b0934fa38f90109ae75ff55b0-image.png)

2. In the first input box, enter the cPanel IP Address

![](https://files.readme.io/f20fa035452961dcc67e1b110327c86077a0637426f201e10dc381fdcaf6e3dd-image.png)

3. In the second input box, select PTR

![](https://files.readme.io/6881555de32912972ccb4f980be61b60e8a5af05fdc0e1b95d92d09733422d5c-image.png)

4. Click the search button (Ex. S####.syd1.stableserver.net)

![](https://files.readme.io/ea6f76e3a13668cf29aa367dd5f2d5e8aed2716437385b474f4422ecfa6d42f0-image.png)

## RECORDS TO UPDATE if the DNS is external or third party

**A Records**

| Name                | Value             | Purpose                            |
| ------------------- | ----------------- | ---------------------------------- |
| domain-name         | cPanel IP Address | To point the Website into cPanel   |
| webmail.domain-name | cPanel IP Address | To redirect the cPanel webmail     |
| mail.domain-name    | cPanel IP Address | To redirect the mail in the cPanel |

**EMAIL ISSUES**

If you are having an issue with email on your device using a third-party application like outlook after the upgrade, please ensure that you are using the correct settings for your server (sXXXX.syd1.stableserver.net)

**Option 1**

Use the server's name as your incoming and outgoing server (sXXXX.syd1.stableserver.net) using the same port number. This workaround is to route the email directly into the server's IP address.

**Option 2**

1. Login into Control Panel

![](https://files.readme.io/a8fd46f7f81c6a159c1d1c16a32128fdf3695588f5135446a894ac246ef6513a-image.png)

2. Go to Email Accounts

![](https://files.readme.io/13696dd1177dabc2c44b00b329258d36bae172e6f773a515c256e4f0bbc512dc-image.png)

3. Click Connect Device button in line with the email accounts

![](https://files.readme.io/03ceb1471d7ead4547b6b91052574410c2b19bac1f2552c741d5fa2b7cc8bb91-image.png)

4. See image below for the Email settings

![](https://files.readme.io/02fb4b0df7d3714d168df8359bd7979d703b92efd51a4e3ed71099221b54cda6-image.png)

If the settings are not working after updating the IP/Servers, you may also need to check if there is an update to your email application.

If a reconfiguration is needed, make sure that you back up your files to secure your Data. This is to make sure that the settings will refresh, and the updates will synch to the third-party application.

***Helpful Links:***

* [Outlook (New/2024) Setup on Windows](/emails/device-setup/outlook-new2024-setup)
* [Outlook Setup on iOS or iPadOS](/emails/device-setup/outlook-on-ios-or-ipados-setup)
* [macOS Sonoma Mail.app Setup](/emails/device-setup/macos-sonoma-mailapp-setup)
* [iOS 17 or iPadOS Mail App Setup](/emails/device-setup/ios-17-mail-app-setup)


# Welcome to Webcentral
Source: https://support.webcentral.au/docs/welcome-to-webcentral

Welcome to Webcentral! This article contains helpful information about our new Hosting Panel client area.

From 11:00pm (AEST) on Thursday, May 29, 2025, when you log in to your account, you will see the new Webcentral Hosting Panel. This is your client area -- a convenient interface from where you can manage all of your products and services, billing, and support tickets.

As always, we're here to help so please [contact us](https://webcentral.au/about/contact) if you need any assistance.

## Logging in to the Hosting Panel

Logging in to the Hosting Panel is straightforward -- you can use your existing username and password.

For more information about how to access the Hosting Panel, please see [Accessing the Hosting Panel](/accounts-and-billing/accessing-the-hosting-panel).

## Managing products and services

Your products and services appear in a list when you first log in to the Hosting Panel. This list contains all of the products and services you have with Webcentral.

For any product or service, click **Manage** to see:

* An overview of the product or service. The information presented here varies based on whether you select an email account, a hosting package, a domain, etc.
* Billing settings for the product or service.
* Additional settings for the product or service, such as account delegates.

For some products, you can click **Login** or **Login to Control Panel** to log in to the product account automatically (for example, cPanel or Professional Email).

<Note>
  For more information about the methods you can use to access cPanel, please see [Logging in and out of cPanel](/websites-hosting/cpanel/accessing-cpanel).
</Note>

## Managing domains

From the Hosting Panel, it's easy to manage your domains, including:

* Lock and unlock a domain.
* Update the nameservers for a domain.
* Obtain an EPP code for a domain.
* Manage auto-renewal settings for a domain.
* ... and more.

For specific steps showing how to manage domains in the Hosting Panel, please see the following articles:

* [Domain management in the Hosting Panel](/accounts-and-billing/domain-management-in-the-hosting-panel)
* [Renewing a domain purchased from Webcentral](/accounts-and-billing/renewing-a-domain)

## Managing billing

For information about how to manage billing for your account, please see [Managing billing in the Hosting Panel](/accounts-and-billing/managing-billing-in-the-hosting-panel).

## Managing your account profile

In your account profile, you can manage notifications, security settings, email history, account delegates, and more.

For information about how to manage your profile, please see [Managing your profile in the Hosting Panel](/accounts-and-billing/managing-your-profile-in-the-hosting-panel).

## Working with support

It's easy to reach out to our support team. For more information, please see the following articles:

* [Viewing your Support PIN](/accounts-and-billing/viewing-your-support-pin)
* [Working with tickets in the Hosting Panel](/accounts-and-billing/working-with-tickets)

As always, we're here to help so please [contact us](https://webcentral.au/about/contact) if you need any assistance.


# Accessing your web site before DNS propagation is complete
Source: https://support.webcentral.au/domains/accessing-your-website-before-DNS-propagation

DNS propagation must complete before starting to use your domain name. Read this article to learn methods for viewing your site before it completes.

After you update your domain's name server settings, DNS propagation can take 24 hours to complete. During this time, you cannot use your domain name. However, you can bypass DNS and view your web site by using a shared URL or the *hosts* file.

<Warning>
  **Important**

  Some content management systems (CMS) and web applications may not display correctly when you use a shared URL. This is because they are configured to use your domain name, which is different from the shared URL. For example, you must update two database settings every time you use a different domain name with WordPress.
</Warning>

## Method #1: Use the hosts file

Another method for bypassing DNS is to use the *hosts* file on your local computer. The *hosts* file contains domain name to IP address mappings. These mappings mimic the function of a DNS server, and allow you to "trick" your computer into associating a domain name with a particular IP address.

To use the *hosts* file to bypass DNS for your domain, follow these steps:

1. Open the  *hosts* file in a text editor. The location of the *hosts* file depends on your computer's operating system:
   * On Microsoft Windows computers, the *hosts* file is located at *%SystemRoot%\system32\drivers\etc\hosts*.
     > 📘 Note
     >
     > * On Windows Vista, Windows 7, and Windows 8, click **Start**, search for Notepad, right-click the icon, and select **Run as Administrator**.
     > * On Windows 10, Windows 11, click **Start**, type `notepad`, right-click **Notepad**, and then click **Run as administrator**.<br />This starts Notepad with the elevated privileges necessary to open, modify, and save the *hosts* file. Note that in Notepad's **Open** dialog, you must use the **All Files** filter to see the  *hosts* file.
   * On Apple Macintosh computers, the *hosts* file is located at */etc/hosts*. For example, in a terminal window<br />type `sudo nano /etc/hosts` to open the file in a text editor with the correct permissions.
   * On Linux computers, the *hosts* file is located at */etc/hosts*.
   > 🚧 Important
   >
   > The *hosts* file is a plain text file, so you should use a plain text editor like Notepad or nano to edit it. Do **not** use a word processor like Microsoft Word, which can add additional formatting and cause more problems than it solves!
2. When you open the  *hosts* file, you should see an entry that resembles the following line:
   ```text theme={null}
   127.0.0.1    localhost
   ```
3. To create a new mapping for your domain, add the following line to the file:
   ```text theme={null}
   192.0.43.10    example.com www.example.com
   ```

Replace the IP address with your MelbourneIT server's IP address, and replace *example.com* with your web site's domain name. You can obtain your account's IP address by logging in to [https://clients.melbourneit.com.au/](https://clients.melbourneit.com.au/)

4. Save the *hosts* file and exit the text editor. For example, if you are using the nano text editor, press **Ctrl+O**, press **Enter**, and then press **Ctrl+X**.
   > 🚧 Important
   >
   > If you are using macOS, you should also clear the DNS cache.
5. To test the configuration, restart your web browser and go to [*http://example.com*](http://example.com) or [*http://www.example.com*](http://www.example.com), where\_example.com\_ represents your domain name. You should see your web site's main page (assuming you have created some content).
   > 🚧 Important
   >
   > After DNS propagation is complete, make sure you go back and remove the relevant entries from the *hosts* file!

## SSL certificates before propagation

Modern browsers increasingly expect SSL connections and generate error messages when SSL is not used. To get the best preview of your site before DNS updates, use one of the following methods. These methods only work with the *hosts* file method described above.

### Copying an existing SSL certificate

If your site currently has an SSL certificate, you can move it to your new location. To move the SSL certificate, make a copy of the certificate and the private key. It is not necessary to move files; you can simply copy the certificate and key to your computer's clipboard and then paste it in place.

### Using a self-signed certificate

If you do not already have an SSL certificate, you can create one and use it temporarily to view your site with SSL. When your site is ready to go live, you should replace the self-signed certificate with a certificate from a recognized certificate authority (CA).

## More information

For more information about the *hosts* file, please visit [http://en.wikipedia.org/wiki/Hosts\_(file)](https://en.wikipedia.org/wiki/Hosts_\(file\)).


# .au Domain Lifecycle
Source: https://support.webcentral.au/domains/au-domains-and-cctlds/au-domain-lifecycle



When a .au domain name is registered, it can be transferred between registries immediately (unlike GTLD domains, which have a 60 day embargo period). This period can be chosen from 1-5 years.

An .au domain can only be renewed when it is within 90 days of it's expiry date. Do keep in mind, when its renewed, 1-5 years are added to the existing expiry date - if my domain expired on January 1 2025 and I renewed on October 1, my new expiry date would be January 1 2026.

You can change the registrant (ABN/ACN/business entity) of your .au domain name during it's lifespan. If you do so, a new licence is issued in the name of the new registrant for one year.

There is no redemption phase on .au domains. When an .AU domain expires, it can be renewed for 30 days after expiry however would have stopped working. After the 30 days the domain status changes to pendingDELETE, after which the domain becomes available to be registered by the public again.

The full auDA rules and responsibilities for registrants can be found at auda.org.au.


# Changes to .org.au Domain Names
Source: https://support.webcentral.au/domains/au-domains-and-cctlds/changes-to-orgau-domain-names



On 12 April 2021 a new set of rules for the .au country code Top Level Domain (ccTLD) - the .au Domain Administration (auDA) Rules - took effect.

The new rules contain a range of changes which affect some current registrants of org.au domain names.

**When the new rules will apply to org.a**u\
org.au domain names created, transferred or renewed on or after 12 April 2021 are subject to the new licensing rules.

If the current licence period for your org.au domain name began before 10:00 AEST 12 April 2021, the legacy published policies in place at the start of your current licence period apply. If you renew your .au name the auDA Rules will apply.

**Changes to the org.au eligibility rules – defining a not-for-profi**t\
To be eligible to register an org.au domain name you must be a not-for-profit organisation. The definition of a not-for-profit organisation has been updated.

This definition now contains 11 categories of eligible organisations:

* an Incorporated Association under State or Territory legislation;
* a Company limited by guarantee under the Corporations Act 2001(Cth)
* a Non-distributing co-operative registered under State or Territory legislation;
* an Indigenous Corporation registered under the Corporations (Aboriginal and Torres Strait Islander) Act 2006(Cth) and which appears on the Register of Aboriginal and Torres Strait Islander Corporations;
* a Registered Organisation that is:\
  (a) an association of employers;\
  (b) an association of employees (union); or\
  (c) an enterprise association;
* registered under the Fair Work (Registered Organisations) Act 2009(Cth) and which appears on the Register of Organisations;
* a Charitable trust endorsed by the Australian Taxation Office as a Deductible Gift Recipient;
* a Non-trading cooperative under State or Territory legislation;
* a Public or Private Ancillary Fund endorsed by the Australian Taxation Office as a Deductible Gift Recipient;
* an unincorporated association that appears on the Register of Charities established under the Australian Charities and Not for Profit Commission Act 2012(Cth);
* a Political Party registered under the Commonwealth Electoral Act 1918(Cth) or State or Territory Electoral Act and which appears on the Register of Political Parties or as otherwise named; or\
  Government, being either the Crown or a Commonwealth, State or Territory statutory agency.\\

**The following kinds of organisations are new to this definition:**

* Indigenous corporations;
* Co-operatives;
* Registered state and territory political parties; and
* Government, being either the Crown or a Commonwealth, State or Territory statutory agency.

<br />

**Unincorporated associations**

Under the auDA rules unincorporated associations are not eligible to hold org.au names. The only exception is where an unincorporated association appears on the Australian Charities and Not for Profit Commission’s (ACNC) Register of Charities.

However, registrants of org.au names using an unincorporated association as the basis for their eligibility may be still eligible for their org.au name if they meet the definition of a not-for-profit a different way.

**Who is affected by this change**?\
Registrants of org.au names using an unincorporated association as the basis for their eligibility (except where that unincorporated association appears on the ACNC Register of Charities).

**Actions you can take if this change affects you**\
There are a number of courses of action you can take depending on your circumstances. You will need to assess which is the best option for your situation.

**Check if you meet another category of not-for-profit entit**y\
You should first check whether you meet the definition of a not-for-profit entity in the licensing rules through any of the other categories, and update your registrant details via your registrar.

If you’re unsure about what kind of entity your organisation is, a good place to start is by searching for your organisation on the ASIC registers or the Australian Business Register.

**Register in the asn.au space**\
Unincorporated associations are eligible to register in the asn.au namespace. You may wish to consider registering a name which is the same or a similar to your org.au name in the asn.au namespace, subject to its availability.

**Consider a new legal structure for your organisatio**n\
You can consider changing the legal structure for your organisation to meet the definition of a not-for-profit entity, such as by becoming an incorporated association in your state or territory, or becoming a company limited by guarantee.

While we can’t offer advice on what legal structure is best for your situation, organisations like Justice Connect offer free advice and resources on these matters.

**Changes to the org.au allocation rules**\
Allocation rules determine what name you can register in a namespace and how it must relate to you as a registrant.

The rules around what org.au name you can choose have been broadened to allow for a wider range of names to be used by eligible org.au registrants.

Under the auDA rules, an org.au name must be:

(a) a match or synonym of the name of:

i. a service that the Person provides;\
ii. a program that the Person administers;\
iii. an event that the Person registers or sponsors;\
iv. an activity that the Person facilitates, teaches or trains;\
v. premises which the Person operates;\
vi. an occupation that its members practise;

b) and which that Person is providing at the time of the application; or\
c) a match of the Person’s legal name, business or statutory name or the name of the unincorporated association; or\
d) a acronym of the Person’s legal name, business name, or statutory name; or\
e) a match of the Person’s Australian Trade Mark; or\
f) a match to the name of a trust of which the Person is a trustee.

This rule replaces the ‘close and substantial connection’ rule in place in the legacy published policies.

**Who is affected by the change in allocation rules?**\
This rule applies to not-for-profit entities wishing to register, renew or transfer names in the org.au namespace.

If you have any further questions, please reach out to our Customer Care team.


# Changing ownership of .au domain names/Change of Registrant (COR)
Source: https://support.webcentral.au/domains/au-domains-and-cctlds/changing-ownership-of-au-domain-names



<br />

A Change of Registrant is the process of transferring the ownership of a domain name ending in .au from one party to another. A transfer of ownership involves complete re-registration of the domain for 1 year with the receiving party/individual, who will need to meet the eligibility requirements to hold the registration of the domain. An administration fee of **\$119 AUD** applies for every Change of Registrant (CoR).

**IMPORTANT**: As there is different eligibility requirements based on your TLD, please be advised of the criteria that must be met below;

* com.au/net.au - the registrant must have an Australian presence and be a commercial entity.
* org.au - the registrant must be a not-for-profit organisation.
* asn.au - the registrant must have an Australian presence and be a not-for-profit entity or unincorporated association.
* id.au - the registrant must have an Australian presence and be a natural person – that means an individual person, **not** a company or organisation
* .au - The registrant must have a verifiable Australian presence, which includes being a citizen or permanent resident or an organisation registered in Australia.

## How to request a Change of Registrant

1. Log in to your Webcentral account that holds the domain name at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, expand **Products & Services** and click **Domains**:

![Webcentral console with Products & Services expanded and Domains highlighted in the left sidebar](https://files.readme.io/46e9491dcaa87435e691fbcb8449546761238c5135d1d95c1b84d6f762efa909-Picture_1.png)

3. Find the relevant domain in your list and click **Manage**:

![Domains list with the Manage button highlighted on the right of a domain row](https://files.readme.io/bc5fcb36dd2e09d3653d7e6070bab3bba0e0a10fd55be6a529fc462cd7327e6a-Picture_2.png)

4. Click **Click here for .AU Change of Registrant**:

![Domain management page with the Click here for .AU Change of Registrant link highlighted at the bottom](https://files.readme.io/5640f792afd4c6031d289a638b5f0b86c958a4d79bc7431a665520292ff3c501-Picture_3.png)

**Note**: If you're prompted to create an account at this stage, click **Log in here** instead. This ensures the CoR is ordered through your existing, authorised account rather than a new one.

![Create an account page with the Log in here link highlighted next to Already have an account](https://files.readme.io/fff76299491fe699d69d343375c5bc644e436fd02e36602a5e144ebf05a19664-Picture_4.png)

5. Complete the CoR order and payment:

![Secure checkout page showing A\$119 total and the Place order and pay button highlighted](https://files.readme.io/9ca5ebc9ca671bb60411f429ffcdca9074ddc10db48d44967408371af7379c8e-Picture_5.png)

6. Once payment is processed, an email with the subject line "Change of registrant for \[your domain name] requires your confirmation" is sent to the current registrant contact. They'll follow the link and provide the new registrant's email address. The new registrant is then emailed to complete their details. **The CoR isn't finalised until both parties have completed their steps.**

If you run into any issues during the process, contact our customer care team for help.

## FAQ:

### But I just want to update the ABN!

You can keep the registrant contact details, like email address and phone number the same throughout the process while only updating the registrant entity, like ABN/ACN that the domain is registered to. As the domain licence is reissued with the update, the CoR process still applies.

### I don't have a credit card! Are there other payment options?

We also offer other payment methods. To view these payment methods please refer to our Billing Options support article by clicking [here](/accounts-and-billing/managing-billing-in-the-hosting-panel).

### Who can I transfer ownership of my .au domain to?

The license (ownership) of any .au domain may be offered for transfer (or "sale") to another entity or party by any means and for any reason on the condition that the gaining entity or party meets the eligibility criteria for the registration of a .au domain name.

### Somebody else has registered a domain, for which I hold a trademark. What do I do?

If another party has registered a .au domain that you feel you may be entitled to own, you should contact the [Australian Domain Authority (auDA)](http://www.auda.org.au/). The auDA is the policy authority and industry self-regulatory body responsible for the administration of .au domain names. You can visit their website at auDA for more information on specific regulations or news or [current policies](http://www.auda.org.au/policies/).

### Can you just update my registrant details?

In a case where a domain name is registered incorrectly to an ABN not owned by the true/intended registrant of the domain, it is possible to request a correction to registrant information without needing to re-register the domain for 1 year. Those eligible for this process are typically customers of small design/hosting companies who registered their customer's domains under their own retail accounts using their own business details for eligibility. For this request, we require the following documentation:

* Proof of original payment for the domain e.g. a copy of the paid invoice for this domain from the company acting on behalf of the intended registrant in the name of the intended registrant
* Photo ID of the individual who will become the Registrant Contact following the update
* A signed letter of explanation from the requestor including the correct ownership information

In cases of human error during the submission of the registration application, the following documentation required is:

* A signed letter of explanation from the current account holder;
* Photo ID of the account holder;
* Correct ownership information

### Can I renew my domain name?

If your domain is currently registered with an invalid Registrant Entity/ABN/ACN we will not be able to renew your domain name. We may be able to use what you have paid for the renewal toward the update, so please contact our Customer Care team.


# com.au and net.au eligibility rule changes
Source: https://support.webcentral.au/domains/au-domains-and-cctlds/comau-and-netau-eligibility-rule-changes



On 12 April 2021 a new set of rules for the .au country code top level domain (ccTLD) comes into effect.

Please review the notices as set out by auDA (auda.org.au).

This new set of rules contains some changes for com.au and net.au domain name licences.

The new rules come into effect on 12 April 2021. All .au domain names registered or renewed on or after this date will be subject to the new licensing rules.

**If your domain name licence expires after 12 April 2021 the rules in place at the time you registered or last renewed your domain name will apply until the end of the current licence period. If the name is renewed the new licensing rules will apply to it as the new licence is only created upon renewal.**

## Using a Trade Mark to meet the Australian Presence requirement

To be eligible to hold any name in the .au ccTLD you must first meet the Australian Presence requirement.

One of the ways you can meet the Australian Presence requirement is by holding an Australian Trade Mark (including a pending Trade Mark application) that appears on IP Australia’s Trade Mark database.

This method is often used by foreign business entities to meet the eligibility criteria for com.au or net.au domain names.

Previously for the com.au and net.au namespaces, if you were using an Australian Trade Mark as the basis for meeting the Australian presence requirement, you could choose a name that was ‘closely and substantially connected’ to your Trade Mark.

In the new licensing rules for the com.au namespace if you are using an Australian Trade Mark as the basis for meeting the Australian presence requirement, the name you choose must be an **exact match** to the words which are the subject matter of the Australian Trade Mark.

As described in the definitions of the Licensing Rules an exact match means:

“… that the domain name being applied for is identical to the words which are the subject of an Australian Trade Mark. The domain name must include all the words in the order in which they appear in the Australian Trade Mark, excluding:

* DNS identifiers such as com.au;
* punctuation marks such as an exclamation point or an apostrophe;
* articles such as ‘a’, ‘the’, ‘and ’or ‘of’; and
* ampersands.”\
  If your name is not an exact match of the words in the trademark, you will be ineligible to hold that com.au or net.au domain.

**Example**

Under the new rules, if your trademark is “A Pretty Horse Carousels”

You could have:\
• aprettyhorsecarousels.com.au\
• prettyhorsecarousels.net.au

But not:\
• phc.com.au\
• Carousels.net.au\
• Aprettyhorse.com.au\
• horsecarousels.com.au

###

## What you can do if this change affects you

This change affects com.au and net.au registrants who :

* use a trademark as the basis for meeting the Australian presence requirement;

AND

* have a name which is not an exact match of their trademark as defined by the new licensing rules.

To remain eligible for your domain name you should change the basis on which you meet the Australian presence requirement, however if this involves changing the legal entity the name is registered to, the name will need to be transferred to that new entity.

**If you cannot meet the above eligibility requirements, then you will not be able to renew your domain name.**

**FAQs**

Q: What happens if you don’t meet the new eligibility rules by your domain renewal date?\
A: You will not be able to renew your domain, and it will enter the expiry process.

Q: What do you do once you’ve verified that your trademark is an exact match to your domain?\
A: Nothing, your domain will renew as per normal.

Q: What do you do once I’ve registered an ABN that's related to my domain name?\
A: You will need to initiate the Registrant Name Change process (please note that there is a cost associated with this process.)

Q: What do you do once you’ve registered a new domain name that’s an exact match to your existing trademark?\
A: This will be your new domain name. If there are any services associated with the old domain name, such as emails or a website, these will need to be transferred or redirected over to this new domain name. Our support team may be able to help you with this and can be contacted at webcentral.au/about/support

Q: If I register an ABN or new trademark do I need to let anyone know once this is done?\
A: No, all you need to do is register a new domain that meets the above eligibility requirements, or perform a Registrant Name Change (outlined above)

Q: If I do not meet the new eligibility rules, will someone warn me before my domain expires?\
A: Yes, you will receive the standard domain expiry notifications for your domain.


# Registrant VS Registrant Contact
Source: https://support.webcentral.au/domains/au-domains-and-cctlds/registrant-vs-registrant-contact



When you register a domain name, two roles are usually recorded:

### Registrant (Entity)

* The entity that the domain name is registered to
* Can be an individual, business, or organization
  **IMPORTANT**: As there is different eligibility requirements based on your TLD, please be advised of the criteria that must be met below;
  * com.au/net.au - the registrant must have an Australian presence and be a commercial entity.
  * org.au - the registrant must be a not-for-profit organisation.
  * asn.au - the registrant must have an Australian presence and be a not-for-profit entity or unincorporated association.
  * id.au - the registrant must have an Australian presence and be a natural person – that means an individual person, **not** a company or organisation
  * .au - The registrant must have a verifiable Australian presence, which includes being a citizen or permanent resident or an organisation registered in Australia.
* Responsible for the domain’s lifecycle, including fees, renewals, and eligibility details

### Registrant Contact

* The person or team appointed by the registrant to manage registration details
* Serves as the point of communication with the registrar
* Updates technical and administrative information, such as DNS or contact details

Here is what it looks like in action on a WHOIS lookup of a domain:

![](https://files.readme.io/49cf8ea950c7d1c7f5a8ba9b79f2ec82d1ba3ec245994cc497b826ec190df0c0-Screenshot_2025-08-29_at_12.31.56_PM.png)

<br />

For help changing the entity (ABN/ACN) attached to your .AU domain, please see the article [Changing ownership of .au domain names/Change of Registrant (COR)](/domains/au-domains-and-cctlds/changing-ownership-of-au-domain-names)

<br />


# What is AuDA?
Source: https://support.webcentral.au/domains/au-domains-and-cctlds/what-is-auda



The Australian Domain Administrator (auDA) is a legal Australian body responsible for the administration of .au domain names. It is the policy authority and self-regulatory industry body for the **.au** domain space. It is formally endorsed by the Australian Government.

Webcentral is one of a only a handful of companies in Australia recognised by auDA as a registrar of .au domain names. Amongst other capabilities, this means we can register and renew domain names that end .au.

Webcentral is subject to the rules and policies set forth by the auDA related to domain name registration.


# gTLD domain expiration cycle
Source: https://support.webcentral.au/domains/com-domains-and-gtlds/gtld-domain-expiration-cycle



Generic Top Level Domains (gTLDs) currently managed by Netregistry include: .com, .net, .org, .biz and .info domains.

The formal expiration cycle can be found at [http://www.icann.org](http://www.icann.org)

* **Renewal Process:** Domain attempts renewal just before the expiry date. If auto renew is off, payment fails or we cannot verify your eligibility for the domain, on the expiry date, **CLIENTHOLD** status is added to the domain, stopping it from resolving any DNS records.
* You are then given 30 days past the expiry date to renew. Failure to renew will result in us cancelling the domain name from the registry, which sends the domain name to **REDEMPTION** for 30 days. While in Redemption, the domain can be recovered (For a fee that we pay the registry).
* After 30 days in **REDEMPTION**, the domain name enters **PENDINGDELETE** for 5 days (domain cannot be recovered from us at this time) before being deleted from the registry completely and being made available for re-registration. The chances of re-registering are very slim due to the domain name aftermarket/speculation on expired domains.
* **Deletions:** If a client wants to delete a domain name they must provide a signed written request on registrant letterhead (or a signed request + photo ID if the registrant is an individual). The domain name will be deleted from the .com registry and will enter the **REDEMPTION** status then **PENDINGDELETE** as per gTLD expiry cycle.


# What is ICANN?
Source: https://support.webcentral.au/domains/com-domains-and-gtlds/what-is-icann



ICANN is the body responsible for the administration of gTLD (generic top level domain names).

The Internet Corporation for Assigned Names and Numbers (ICANN) is responsible for managing and coordinating the Domain Name System (DNS) to ensure that every address is unique and that all users of the Internet can find all valid addresses. It does this by overseeing the distribution of unique IP addresses and domain names. It also ensures that each domain name maps to the correct IP address.

ICANN is also responsible for accrediting the domain name registrars. "Accredit" means to identify and set minimum standards for the performance of registration functions, to recognise persons or entities meeting those standards, and to enter into an accreditation agreement that sets forth the rules and procedures applicable to the provision of Registrar Services. Netregistry is an accredited ICANN registrar, allowing us to register domain names.

ICANN's role is very limited, and it is not responsible for many issues associated with the Internet, such as financial transactions, Internet content control, spam (unsolicited commercial email), Internet gambling, or data protection and privacy.

Learn more about ICANN at icann.org


# WHOIS contact data reminder emails
Source: https://support.webcentral.au/domains/com-domains-and-gtlds/whois-contact-data-reminder-emails



One of our responsibilities as a domain registrar is to adhere to the WHOIS Data Reminder Policy (WDRP). This means that Webcentral domain customers will receive a reminder from us advising them to ensure that their domains WHOIS contact details are up to date and accurate.

According to the Internet Corporation for Assigned Names and Numbers (ICANN), an annual reminder notice must be sent to the registrant of every generic Top Level Domain (gTLD) domain name (these include: .com, .net and .biz domains). This notice advises domain name owners to check that their registrant contact details are correct.

Domain name registrants are required to review their WHOIS Data and update their details as required. If the WHOIS contact details displayed in the email notice you receive are still valid, no action is required. However, **if your contact details have changed**, you will need to log in to your account and update your domains WHOIS contact details.

If you have any concerns about the privacy of your WHOIS contact information, we do offer a domain privacy service which masks your accurate contact information from being displayed to the public. Even if you are using this domain privacy service, we still require you to check that your details are up to date and accurate in our system.


# Domain Password/EPP Code/UDAI
Source: https://support.webcentral.au/domains/general-information-2/domain-password-epp-code-auth-code



When you intend to transfer your domain name you need to acquire your domain password. They can be regenerated as needed and can easily be found within your customer portal at anytime. Please follow the below steps to retrieve it.

1. Log into the portal at webcentral.au
2. Head to the Products and Services tab to find the domain in question
3. In the Manage your domain name section you will find the button to "Get EPP Code"
4. The code will popup, allowing you copy and record the code

***Note: Different registrars may call this code different names!***

<br />

**.CO.UK Domains**

.CO.UK domains have a slightly different process for transferring and do not have regular EPP codes. Please follow the below steps to transfer a .CO.UK domain name:

1. Retrieve the IPS-TAG from your new registrar
2. Contact our support team via case, chat or call with the new IPS-TAG

For transferring your .CO.UK to us, please use the IPS-TAG HOSTINGUK

***Note: Some registrars may have a ‘handshake’ enabled. The gaining registrar has up to 5 days to accept the transfer before the request times out, which means the transfer will have to be attempted again. start the process again.***


# Domain Privacy
Source: https://support.webcentral.au/domains/general-information-2/domain-privacy



## What is Domain Privacy?

When you register a domain name, your registrant details (such as name, email, phone number, and address) are stored in the public **WHOIS** database. Domain Privacy Protection (also known as **WHOIS** Privacy or Private Registration) is a service that replaces your personal details with generic contact information, helping to protect your privacy from spam, fraud, and unsolicited contact.

However, the availability of domain privacy varies depending on the type of domain (TLD) you register.

### Domain Privacy for .AU Domains

Due to auDA’s policies, domain privacy is not available for .**AU** domains. This includes all .com.au, .net.au, .org.au, .id.au, and other .au extensions. According to auDA’s licensing rules, the registrant information of a .**AU** domain must remain publicly accessible to ensure transparency and accountability.

### Alternative Privacy Measures for .AU Domains

While you cannot enable WHOIS privacy protection for .**AU** domains, you can take steps to minimize exposure of personal information:

* Use a generic contact name – Instead of displaying an individual’s name (e.g., “John Smith”), you can use a role-based or business title, such as “Domain Manager”.
* Provide a business or generic email address – Instead of a personal email (e.g., [john.smith@gmail.com](mailto:john.smith@gmail.com)), use something more neutral, like [domains@yourcompany.com.](mailto:domains@yourcompany.com.)
* Use a registered business address – If you are concerned about privacy, consider using a business address instead of a home address.

For more details, refer to auDA’s official domain name policies.

### Domain Privacy for Other TLDs (.COM, .NET, .ORG, etc.)

For most other domain extensions (TLDs) such as .com, .net, .org, .info, and many country-code TLDs, Domain Privacy Protection is available. This service helps:

* Mask your personal information in public **WHOIS** databases
* Reduce spam and unsolicited contact
* Prevent domain-related fraud and identity theft

### How GDPR and modern policies affect domain privacy

**GDPR** significantly reduced the amount of personal data publicly displayed in domain registration records. As a result, many **WHOIS** lookups now return redacted or limited information by default.

However, domain privacy services still provide value because they:

* Replace registrant contact details at the point of registration
* Reduce exposure of personal or business identity across multiple systems
* Add an additional layer of protection beyond regulatory redaction

<br />

<Note>
  **IMPORTANT**

  Please note, there is no domain privacy available for .**US** domains. Be sure to check your specific domain extension for your eligibility for Domain Privacy
</Note>

### How Does Domain Privacy Work?

When enabled, your domain’s **WHOIS** record is updated to show proxy or registrar-provided contact details instead of your own.

For example:

**Without Privacy**

John Smith, [johnsmith@gmail.com](mailto:johnsmith@gmail.com), 123 Main St, Sydney

**With Privacy Protection**

Domain Privacy Service, [privacy@yourdomainprovider.com](mailto:privacy@yourdomainprovider.com), PO Box 000, Privacy Shield

### Why Use Domain Privacy Protection?

✅ Protect your personal information from public exposure

✅ Reduce spam, robocalls, and phishing attempts

✅ Prevent domain hijacking and unauthorized transfers

<br />

While Domain Privacy is not available for .**AU** domains due to auDA regulations, you can still take measures to protect your information by using generic contact details. For .**COM**, .**NET**, and other domains, Domain Privacy Protection is available and highly recommended for securing your personal data.


# How can I dispute a domain registration?
Source: https://support.webcentral.au/domains/general-information-2/how-can-i-dispute-a-domain-registration



### The domain I want to register has already been registered!

Domain names are registered on a **first-come, first-served basis**; provided the registrant of the domain is eligible to hold the license (ie: they meet all the requirements).

Should you find the domain name you want to register is taken, you can attempt to contact the owner of the domain name license to determine their willingness to transfer it to you. However they are under no obligation to do so.

**Note:** Webcentral can only provide you with a domain name registrant's contact information as detailed on the WHOIS public record.

## .au domains

Complaints about .au registrant eligibility are handled by the Australian Domain Name Administrator (auDA) in accordance with auDA Policy, find it at [https://www.auda.org.au/](https://www.auda.org.au/). The auDA is the policy authority and industry self-regulatory body responsible for the administration of .au domain names. To lodge a domain complaint, you can contact auDA via their website.

The auDA will conduct a full investigation into your complaint and will advise you accordingly.

## .com/net/org/info/biz domains

The Internet Corporation for Assigned Names and Numbers (iCANN) is the body responsible for the administration of generic top level domain names (gTLD).

You can review their policies and complaint procedure at [https://www.icann.org/](https://www.icann.org/)


# Renew a Domain, Auto Renewal and Domain Deletion
Source: https://support.webcentral.au/domains/general-information-2/how-to-renew-a-domain



Webcentral will send you email reminders before your domain expires.\
Please check your registrant and account email for these notices.

**Automatic Renewal**

You can turn auto-renew off and on at anytime after you login to your client area by following the following steps:

1. Log into Webcentral.au
2. Head to the all services tab
3. find your domain in the list or via search
4. Click on the Settings tab for your domain
5. In the Auto-renew section, click the button to instate auto-renew. To turn if off, please head to the domain Settings tab and click to turn it off

**Manual Renewal**

If you wish to manually renew your domain follow the steps below:

1. Log into Webcentral.au
2. Head to the all services tab
3. Find your domain in the list or via search
4. Click on the Billing tab for your domain
5. In the Automation timeline section, click to issue the next renewal invoice
6. Once the invoice is paid, the domain will be renewed

**Cancelling a Domain/Domain Deletion**

We are unable to delete domains, however we can set the domain to not renew. This will allow them to lapse, expire and then be deleted. You can also transfer the ownership of a domain to another party at any time.


# How to Update Registrant Contact Information
Source: https://support.webcentral.au/domains/general-information-2/how-to-update-registrant-contact-information



## Updating or Changing registrant contact information

To change the registrant contact information for **all .au TLDs**, please see ['How to request a Change of Registrant'](/domains/au-domains-and-cctlds/changing-ownership-of-au-domain-names#how-to-request-a-change-of-registrant).

To change the registrant contact information for **other TLDs**, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, under Products & Services, click Domains:

![](https://files.readme.io/04f684771c2ab92f492186d395bd12ae89aa12db2b8d86de2c2ba17dea3b6a7f-image.png)

<br />

3. On the Domains page, click the domain you want to configure.

<Note>
  Pro Tip - You can filter the list of domains to only display active, canceled, or all domains. To do this, click the Active, Cancelled, or All tab.
</Note>

4. Click Update Registrant:

![](https://files.readme.io/523aec35587ca55a3213f3f8556f528cf30293f1a41e679085b2266feb1b4e5f-image.png)

<br />

5. In the Update Registrant dialog box, update the domain registrant contact information:

![](https://files.readme.io/b4d973d1e09e32160827384ab20410140b5f6322f1575ead9af0b8ea819a659a-image.png)

6. Click Submit.

<Note>
  Remember: The registrant contact email is where the EPP code is sent to.
</Note>


# I Just Received an Email Asking for my ABN?
Source: https://support.webcentral.au/domains/general-information-2/i-just-received-an-email-asking-for-my-abn



in October 2025, we are sending out emails to some of our customers asking for their ABN/ACN or eligibility details for their .AU domain name.

### Who is Affected?

If your .AU domain has recently renewed with the Netregistry (Webcentral) ABN than this applies to you. You would have also received an email from us.

You may also have received an email with the subject "\[Your Domain] Deleted", please know that this is not spam and your domain has been set to lapse on the registry due to no reply.

### Why is it Important to Update my Domain?

It is important to have up-to-date eligibility details so that you are meeting the rules for .AU domain names. Things like non-active ABNs mean you may not meeting the rules set by auDA to hold your domain.

### What do I need to do?

Please contact us with your ABN/ACN or eligibility details. You can review the rules by [visiting auDAs website here.](https://www.auda.org.au/au-domain-names/au-rules-and-policies/au-domain-administration-rules-licensing-2/#24-eligibility-and-allocation) If you wish to have the domain lapse, just let us know.

### Who is auDA?

auDA stands for .au Domain Administration and is the official organisation responsible for managing the .au domain namespace. This is every domain that ends in .AU.

#### Key facts about auDA

* auDA is an Australian not-for-profit company that administers the .au domain for the benefit of all Australians. They are not part of the government but are endorsed by them.
* They create the rules for licensing a .AU domain and these rules form part of the terms and conditions relating to an agreement with a Registrar. A Registrant (you) and a Registrar (us) must comply with these auDA Rules, as amended from time to time by auDA.
* auDA works within Australia and internationally to support open, secure and global internet governance. It also runs the .au membership program, giving Australians a voice in how the .au domain is managed and developed.


# ICANN Registration Data Policy changes
Source: https://support.webcentral.au/domains/general-information-2/icann-registration-data-policy-changes

Learn about recent changes to ICANN's Registration Data Policy and how they might affect you.

[ICANN](https://www.icann.org)  (the Internet Corporation for Assigned Names and Numbers) is introducing a new Registration Data Policy that comes into effect on August 21, 2025. This policy helps ensure that domain registration data complies with global data protection laws.

Depending on your domain settings, you may be affected by these changes to the Registration Data Policy.

## Legal ownership

One of the changes in the new Registration Data Policy affects legal ownership of domains. Specifically, the entity in a domain contact's **Organization** field is now considered the legal owner of the domain.

Therefore, if your domain's registrant contact specifies an organization, you should review this information as soon as possible. To do this, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, under **Products & Services**, click **Domains**:
   ![](https://files.readme.io/f68bf2e211b6e8ad39b33b55fed69047ba405c44846e9c7da0cc418e93cbcfc8-image.png)
3. On the **Domains** page, click the domain you want to configure.
4. Click **Update Registrant**:
   ![](https://files.readme.io/3be82c6cbb3e9d378b33a2a83255f879f9ab88b60ce961ea904227212da82550-image.png)
5. Review the information in the **Registrant Organization** field:
   * If you want an individual listed as the domain owner, delete the information in the **Registrant Organization** field. Make sure the **Registrant Name** field is correct for the owner's name.
   * Alternatively, if you want the organization to remain as the domain's legal owner, confirm that the information in the **Registrant Organization** field is accurate and complete. Make sure you remove any personal information from this field, such as your name.
6. To save your changes, click **Submit**.

## WHOIS information

By default, your contact details (including the organization name, if specified) are **not** published in public WHOIS lookup results.

* If you prefer this information is made public, please open a support ticket at [https://theconsole.webcentral.au](https://theconsole.webcentral.au) and we will assist you.
* If you prefer this information remains private, no action is required on your part.

## More information

To view the official ICANN Registration Data Policy, please see [https://www.icann.org/en/contracted-parties/consensus-policies/registration-data-policy](https://www.icann.org/en/contracted-parties/consensus-policies/registration-data-policy).


# I’ve registered the wrong domain! What do I do?
Source: https://support.webcentral.au/domains/general-information-2/ive-registered-the-wrong-domain-what-do-i-do



Once a domain name registration has been requested, Webcentral contacts the **applicable internet domain name registry** to determine if the site is available, and then registers the domain on the behalf of the customer (known as the **registrant**). Provided the information appears correct, the registry will lock the domain to the registrant, according to the registration time. **e.g.** (.com.au are valid for 2 years). This process happens automatically according to the established rules of the applicable registry.

Unfortunately, the registration process cannot determine if the spelling of the domain was intended or not. In fact, many customers deliberately misspell a domain name to cater to the spelling abilities of a wide range of internet users, on top of registering their own accurate domain name.

Therefore, due to the nature of domain name registrations, refunds for incorrectly registered domain names cannot be considered and registrations cannot be reversed. This policy is also included in the Webcentral Terms and Conditions and customer are advised to be certain of their domain name purchases, during the registration process.

In any such case where the domain name was incorrectly registered, you will need to submit a completely new registration for the correct domain name.

## Under what conditions will Webcentral offer a refund?

The only circumstance in which Webcentral will refund a registration fee is if the registration was performed by a Webcentral representative and was mistyped by them.

## My circumstances don't meet the criteria outlined in the Terms and Conditions.

In any circumstance, Webcentral is happy to review your individual case, and we ask that you contact the team regarding your refund request by reaching out via the Contact Us on our website (webcentral.au). Please include as much information as possible citing your circumstance and reasons for requesting such a refund. Webcentral management will review all requests on a case-by-case basis and may propose an appropriate solution or alternative.


# Transferring domains away from Webcentral
Source: https://support.webcentral.au/domains/general-information-2/transferring-domains-away-from-webcentral



### What you will need to transfer your domain to another registrar

* A registrar to transfer to
* A valid domain that is not locked or expired
* Your domain EPP/Domain Password
* A valid registrant/admin domain contact email address

**Domain name transfers are handled by the gaining registrar** so you will need to ask the registrar you are transferring the domain to for specific details regarding their procedures. They will typically need the domain and the EPP/Domain Password.

### What you should consider before transferring a domain

* Services are not cancelled as part of the domain transfer. Please cancel all hosting or attached services separately
* A domains name servers cannot be modified during the transfer process.
* A domains WHOIS contact details cannot be modified during the transfer process.
* While the transfer process is free for all registrars, some TLDs (domain extensions) require domain renewal during transfer. This is a registry requirement and does not relate to the gaining registrars company policies.
* Some domains must be at least 60 days old before you attempt to transfer them to another provider. This is a registry requirement and does not relate to the gaining registrars company policies.

### Expected Wait Times for Domain Transfer to Complete

This depends on the TLD of the domain name you are transferring. Below is a list of the most popular TLDs with their associated wait times, however please note those which are NOT listed are likely to have the same process as .com domains.

* .com, .net, .org, .cc, .biz, .info, .nz : up to 7 days
* .au : 48 hours from the moment of confirmation
* .uk: immediate upon registrant confirmation of the update of the IPS-Tag

### Do transfer requests expire?

Yes, if you submit a transfer request and do not confirm it, it will expire. You cannot confirm a transfer request after it has expired. If you receive a notice that your transfer request timed out - you need to re-submit your transfer request at the gaining registrar. Make sure to confirm as per instructions this time.

### I didn't receive the confirmation request for my transfer!

If you didn't get an email requesting to confirm the transfer, then the WHOIS information of your domain name may hold an incorrect/out of date email address of yours. Login to your Account and manage your domain to ensure that the WHOIS details are up to date, to allow the transfer process to run through to the next step. If you discover you have not received the email, the transfer will time out and you can try again after updating your contact details. You cannot update WHOIS information while your domain is pending transfer, therefore you must wait for transfer to time out before correcting your details.

### Can I transfer an expired domain?

No, you will need to renew the domain prior to transfer if it has already expired.

Note: You may transfer a domain without forfeiting any of the registration period. This doesn't include re-registrations due to Registrant Name Change (RNC).


# Understanding Domain Privacy Protection & Alternatives for .AU Domains
Source: https://support.webcentral.au/domains/general-information-2/understanding-domain-privacy-protection-alternatives-for-au-domains



### What is Domain Privacy Protection?

When you register a domain name, your registrant details (such as name, email, phone number, and address) are stored in the public **WHOIS** database. Domain Privacy Protection (also known as **WHOIS** Privacy or Private Registration) is a service that replaces your personal details with generic contact information, helping to protect your privacy from spam, fraud, and unsolicited contact. Do keep in mind, the availability of domain privacy varies depending on the type of domain (TLD) you register.

### Domain Privacy for .AU Domains

Due to auDA’s policies, domain privacy is not available for .**AU** domains. This includes all .com.au, .net.au, .org.au, .id.au, and other .au extensions. According to auDA’s licensing rules, the registrant information of a .**AU** domain must remain publicly accessible to ensure transparency and accountability.

### Alternative Privacy Measures for .AU Domains

While you cannot enable WHOIS privacy protection for .**AU** domains, you can take steps to minimize exposure of personal information:

* Use a generic contact name – Instead of displaying an individual’s name (e.g., “John Smith”), you can use a role-based or business title, such as “Domain Manager”.
* Provide a business or generic email address – Instead of a personal email (e.g., [john.smith@gmail.com](mailto:john.smith@gmail.com)), use something more neutral, like [domains@yourcompany.com.](mailto:domains@yourcompany.com.)
* Use a registered business address – If you are concerned about privacy, consider using a business address instead of a home address.

For more details, refer to auDA’s official domain name policies.

### Domain Privacy for Other TLDs (.COM, .NET, .ORG, etc.)

For most other domain extensions (TLDs) such as .com, .net, .org, .info, and many country-code TLDs, Domain Privacy Protection is available. This service helps:

* Mask your personal information in public WHOIS databases
* Reduce spam and unsolicited contact
* Prevent domain-related fraud and identity theft
* How Does Domain Privacy Work?

That means, when enabled, your domain’s **WHOIS** record is updated to show proxy or registrar-provided contact details instead of your own.

For example:

**Without Privacy**

John Smith\
[johnsmith@gmail.com](mailto:johnsmith@gmail.com)\
123 Main St, Sydney

**With Privacy Protection**

Domain Privacy Service\
[privacy@yourdomainprovider.com](mailto:privacy@yourdomainprovider.com)\
PO Box 000, Privacy Shield

### Why Use Domain Privacy Protection?

* Protect your personal information from public exposure
* Reduce spam, robocalls, and phishing attempts
* Prevent domain hijacking and unauthorized transfers

### How GDPR and modern policies affect domain privacy

**GDPR** significantly reduced the amount of personal data publicly displayed in domain registration records. As a result, many WHOIS lookups now return redacted or limited information by default.

However, domain privacy services still provide value because they:

* Replace registrant contact details at the point of registration
* Reduce exposure of personal or business identity across multiple systems
* Add an additional layer of protection beyond regulatory redaction

<br />

While Domain Privacy is not available for .**AU** domains due to auDA regulations, you can still take measures to protect your information by using generic contact details. For .**COM**, .**NET**, and other domains, Domain Privacy Protection is available and highly recommended for securing your personal data.


# What are my name servers?
Source: https://support.webcentral.au/domains/general-information-2/what-are-my-name-servers



Name servers indicate where your domain's configuration (DNS records) are stored. If you have registered a domain name with us or transferred your domain to us, we provide a **built-in DNS editor** that includes **HTTP redirects** and **email forwarders** utility. To use these features, you can delegate your domain to point to our default name servers:

* ns1.netregistry.net
* ns2.netregistry.net
* ns3.netregistry.net

However, if you have purchased a **cPanel** service, you would need to point your domain to the name servers below. This will allow you to manage your domain, website and email altogether in your cPanel:

* ns1.mysecurecloudhost.com
* ns2.mysecurecloudhost.com
* ns3.mysecurecloudhost.com
* ns4.mysecurecloudhost.com


# Why isn’t my domain name working?
Source: https://support.webcentral.au/domains/general-information-2/why-isnt-my-domain-name-working



## **Is it down for everyone, or just you?**

The first thing to do when you can't load your website is to work out whether the issue lies with the website itself; or if it's specific to your Internet connection, computer or web browser.

Visit [isup.me](http://isup.me) to see if it’s "just you" experiencing issues, or if your website is really down.

If [isup.me](https://isup.me) shows that the issue is "just you", clear your browser cache, delete temporary Internet files and restart your web browser.

You can also try accessing your website using another computer, laptop, tablet or even your phone. If using your phone, use mobile data to visit your website, to ensure it’s not your Internet connection or ISP interfering with your access to your website.

If this service shows your website as "down for everyone", continue to the next step.

## **Are your zone records set up correctly?**

Your zone records point to your main website, mail server and subdomains, among other things.

Most customers don't need to edit their zone records, however in some cases changes are required - for instance, if your domain registration and web hosting are with different providers.

To check your zone records are correct, you can use the [What's My DNS tool](https://www.whatsmydns.net/). Enter your domain and test your "A" record for your main website, "MX" record for your mail server, or "CNAME" record for a subdomain.

If your website, email and domain are all hosted through us, you can use the following support pages to ensure your zone records are correct:

* A Records
* MX Records
* CNAME Records

If your zone records are set up correctly, continue to the next step.

## **Is there an error in your website's code?**

It could be a coding error that is stopping your website from loading correctly. Unfortunately, this is outside the scope of our support. Please contact your web developer if you think this is the reason your website is down.

If there is no coding error, continue to the next step.

## **None of the above?**

If you have tried everything in this troubleshooter and your website is still down, please [contact support](https://webcentral.au/contact-us) and we will look into your issue. When submitting a support ticket, attach a screenshot of the error message that appears on your website’s page, as this can help us identify the issue and resolve your issue faster.


# Moving Your Domains to Webcentral
Source: https://support.webcentral.au/domains/moving-your-domains-to-webcentral



To keep things all in one place, and to make troubleshooting even easier, you can elect to transfer your domain to us and have us as your registrar. Ensure you have your registrant-contact details up to date.

To start the transfer please follow the instructions below:

* Log in to your Webcentral portal at webcentral.au
* Head to the *Place New Order* Tab
* Enter your domain name into the domain search field. Click on the Transfer Domain button
* Select the mount of years renewal (if applicable)
* Enter in the Domain password (EPP Code) and check your registrant details
* Click Add to Basket and continue through to payment

Some things to keep in mind:

* Many generic TLDs lock the domain upon transfer/after a change to the contact information so you may not be able to update where the domain is delegated to straight away.
* If you have a .CO.UK domain, please get in touch so we can supply our IPS-TAG and accept the transfer.
* If you want to start on a completely new venture, you could also register a free new domain for the first year with some of our hosting plans.


# Create a catch-all email address
Source: https://support.webcentral.au/emails/cpanel-emails/create-a-catch-all-email-address



A Catchall email address is used to capture all emails sent to invalid email addresses for a particular domain. It can be particularly useful for receiving emails sent to addresses which have since been deleted.

## Create a catch-all email address on cPanel Hosting

1. Log into your Account
2. [Manage the domain](/accounts-and-billing/domain-management-in-the-hosting-panel) you want to make changes to
3. Click **cPanel**
4. Click on **Default Address**
5. Select the domain you wish to forward
6. Select the **Forward to email address** radio option
7. Type in the email address you wish to forward the email to
8. Click **\[Change]**


# Create an email forwarding address
Source: https://support.webcentral.au/emails/cpanel-emails/create-an-email-forwarding-address



Email forwarding addresses are useful for forwarding emails received on one email address on to another. Depending on the type of web hosting service you have with us, the steps to create an email forwarding address may differ. Please follow the relevant instructions to create an email forwarding address.

### Create a cPanel Hosting email forwarder

1. Log into your Account
2. [Manage the domain](https://www.netregistry.com.au/support/manage-your-domain) you want to make changes to
3. Click cPanel
4. Click the **Forwarders** icon
5. In the **Address to Forward** text box, enter the address for which you wish to forward incoming email.
6. Select the appropriate domain from the drop-down box.
7. Under **Destination**, select **Forward to Email Address** option to forward incoming email to another address. Enter the address to which you wish to forward email.
8. Click **Add Forwarder**.


# Delivering email to Gmail
Source: https://support.webcentral.au/emails/cpanel-emails/delivering-emails-to-gmail



For new messages to successfully be delivered to Gmail accounts, it is recommended that you review the **SPF/TXT** records on your domain. [Starting November 2022 Google](https://support.google.com/mail/answer/81126#authentication) may randomly performs checks on new sender messages to Gmail accounts. This is to verify that the sender is authenticated with either an **SPF** or **DKIM** record. This is not a requirement for existing senders to personal Gmail account, however new Senders who send emails without an SPF or DKIM method will be rejected or marked as spam.

| Example Bounceback                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [example@gmail.com](mailto:example@gmail.com) host gmail-smtp-in.l.google.com \[74.125.130.27] SMTP error from remote mail server after end of data: 550-5.7.26 This mail is unauthenticated, which poses a security risk to the sender and Gmail users, and has been blocked. The sender must authenticate with at least one of SPF or DKIM. For this message, DKIM checks did not pass and SPF check for the domain did not pass. The sender should visit the Google support page for instructions on setting up authentication. |

If you are getting this bounceback, you will need to add the server/IP address that **did not pass** as part of your **SPF** record. We have an article [here](/websites-hosting/dns-and-zone-records/creating-txtspf-zone-records) for adding SPF/TXT records.

Below is an example of what you would need to add in your **SPF/TXT**. Please be advised that this is only a guide and you will need to validate your own **SPF/TXT** record syntax. Ensure that you have made a copy of your **SPF/TXT** records before attempting this change.

\*\*ip4:\*\*192.168.1.1 (This is just an example IP Address that did not pass)

| Email platform       | Default SPF                                    | Edited SPF                                                                   |
| -------------------- | ---------------------------------------------- | ---------------------------------------------------------------------------- |
| Cloud                | v=spf1 mx ip4:202.124.241.204 \~all            | v=spf1 mx ip4:192.168.1.1 ip4:202.124.241.204 \~all                          |
| StableServer cPanels |                                                | v=spf1 include:spf.antispamcloud.com include:spf.mysecurecloudhost.com \~all |
| OX-Mail              | v=spf1 a mx include:\_spf.wcg-mail.com \~all   | v=spf1 a mx ip4:192.168.1.1 include:\_spf.wcg-mail.com \~all                 |
| Office 365           | v=spf1 include:spf.protection.outlook.com -all | v=spf1 ip4:192.168.1.1 include:spf.protection.outlook.com -all               |

If you have attempted to add the IP address **SPF/TXT** record and still have bounce back issues, feel free to contact our friendly customer care team.

To help our customer care team better troubleshoot this issue, please include the following when submitting your support request: Domain, Support code ([find it here](/accounts-and-billing/viewing-your-support-pin)), Sender Address, Recipient Gmail Address, and the Bounce back Message.


# Email maximum defers and failures per hour
Source: https://support.webcentral.au/emails/cpanel-emails/domain-has-exceeded-the-maximum-defers-and-failures-per-hour



To help stop spam, servers will monitor the amount of emails that each account sends out which result in bounce backs. If our system detects that 10% or more of the emails being sent out from an account are resulting in defers or failures (bounce backs), the system will prevent the account from sending out any further emails for up to one calendar hour.

In other words, if 10% or more of the emails sent from your account within a one hour period bounce back, the system will prevent you from sending out any further emails for up to one hour. You will know this has occurred when you get an immediate bounce back that says:

*This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:*

[*user@domainname.com.au*](mailto:user@domainname.com.au)

*Domain your-domain.com.au has exceeded the max defers and failures per hour (5/5 (50%)) allowed. Message discarded.*

There are generally two circumstances under which this will occur:

1. You are sending out mass emails and some of the addresses in your mailing list are inactive
2. Your account has been hacked and is being used to send out spam by a malicious user

#### What should you do to prevent/fix this?

**If you are sending out mass emails**

If you are sending out mass emails and this has occurred, it most likely means that many of your subscribers are no longer using the email addresses that they subscribed with. You will need to clean up your mailing list and stop sending these inactive accounts your emails. Within cPanel there is a tool called Email Trace which can assist you in cleaning up your mailing list.

1. [Log into cPanel](https://www.netregistry.com.au/support/log-into-cpanel)
2. Click on the **Email Trace** icon
3. Leave the Recipient Mail field blank and Click **\[Run Report]**
4. Information about all the emails sent out from your account will be displayed. Use the information provided to determine which email addresses you should stop sending emails out to and remove them from your mailing lists

**If you are not sending out mass emails**

If you are not sending out mass emails but are getting the "max defers and failures per hour" bounce back message, it might mean that your account has been hacked. Before you panic, follow the above steps to see what emails have been sent out from your account recently. If you do not recognise many of the email addresses in the Email Trace report you should [update the password for the email account](https://www.netregistry.com.au/support/update-email-password) that is being used to send out these emails.

If the problem continues, we recommend you read through the below support articles relating to hacked websites then contact us if you require further assistance.

* [How to legally send marketing emails](https://www.netregistry.com.au/support/how-to-legally-send-marketing-emails)
* [Password security](/accounts-and-billing/password-security)
* [How to deal with a hacked website](https://support.netregistry.com.au/articles/reseller/how-to-deal-with-a-hacked-website)
* [Protecting your site against hackers](https://www.netregistry.com.au/support/protecting-your-site-against-hackers)


# How to create a new email account in cPanel
Source: https://support.webcentral.au/emails/cpanel-emails/how-to-create-a-professional-email-in-cpanel



# How to create an email account in cPanel

You can easily create professional email accounts in cPanel. We recommend creating [info@yourdomain.au](mailto:info@yourdomain.au) (e.g. [info@letsgowebcentral.au](mailto:info@letsgowebcentral.au)) and [yourname@yourdomain.au](mailto:yourname@yourdomain.au) (e.g. [jane@letsgowebcentral.au](mailto:jane@letsgowebcentral.au)) as your first two emails. To create these emails:

1. [Log in to cPanel](/websites-hosting/cpanel/accessing-cpanel)
2. Click **Email Accounts**

![Click email accounts](https://onlinesuccess.com.au/images/b6af04b0879c0877fa11e0f3369563a5.png)

3. Click **+Create**

![Click create](https://onlinesuccess.com.au/images/0e7cb0cb490dc680a7621d8e99e35b44.png)

4. Under **Username**, name your email account
5. Under **Password**, create a password
6. Click **Edit Settings** for additional email settings
7. Under **Optional Settings**, choose the storage limit for this email account

* You can select **Unlimited** storage

![Info@ email](https://onlinesuccess.com.au/images/7234e3295391c0db5acbecc40eb64014.png)

8. Click **+Create**

* You can now add this email account to your computer, mobile phone, and tablet. You can add it to Outlook, Mac Mail, Mozilla Thunderbird, and many more email services - [click here to see how](/emails/device-setup/email-setup-tutorials). You can also use webmail...

## How to log in to webmail

Webmail is an online email service that you can access with a web browser (Google, Safari, Firefox, Opera, etc.). Once you've created an email account in cPanel you can jump straight into webmail and start sending and receiving emails.

1. [Log in to cPanel](/websites-hosting/cpanel/accessing-cpanel)
2. Click **Email Accounts**
3. Click **Check Email**, next to the email account you want to log in to

![Check email](https://onlinesuccess.com.au/images/b8dd19837991629fb0ec960f546019ca.png)

4. In the top left-hand corner of the screen, under **roundcube**, click **Open**

* To stop this menu from appearing and log straight in to webmail when you click **Check Email,** tick the box **Open my inbox when I log in** and then click **Open**. Now the next time you visit webmail you'll log straight in

![Open roundcube](https://onlinesuccess.com.au/images/ff1233f5df6a2c053bc9d31da1f1bdb8.png)

5. You are now in webmail and can send and receive emails just like if you were using Outlook or Mac Mail


# Email Forwarders (Alias) in cPanel
Source: https://support.webcentral.au/emails/cpanel-emails/how-to-create-an-alias-forwarder-in-cpanel



This article will show you how to:

* [Create an alias (forwarder) address in cPanel](#how-to-create-an-alias-forwarder-in-cpanel)
* [Delete an alias (forwarder) address in cPanel](#how-to-delete-an-alias-forwarder-in-cpanel)

## What is an alias (forwarder) email?

An alias is an email address that forwards all emails sent to it to another email address. If you want professional emails for your business such as sales@, info@, reception@, etc., but don't want to create an email account for each one and have to manage them separately - then an alias is a perfect solution.

For example, if I create the alias [**example@letsgowebcentral.com.au**](mailto:example@letsgowebcentral.com.au) and choose to forward emails to [**johnsmith@letsgowebcentral.com.au**](mailto:johnsmith@letsgowebcentral.com.au). Then all emails sent to [**example@letsgowebcentral.com.au**](mailto:example@letsgowebcentral.com.au) will be sent to [**johnsmith@letsgowebcentral.com.au**](mailto:johnsmith@letsgowebcentral.com.au).

If you are using another email service with us and want to create an alias, please contact our support team and we'll be happy to help.

## How to create an alias (forwarder) in cPanel

To create an alias email in cPanel you need to create a forwarding address and choose what email address you want all emails to be sent to.

1. [Log in to cPanel](/websites-hosting/cpanel/accessing-cpanel)
2. Under **Email** click **Forwarders**

![click forwarder](https://onlinesuccess.com.au/images/7b1f13c755a1de0b05dd6cda816a3309.png)

3. Under **Create an Email Account Forwarder**, click **Add Forwarder**

![add forwarder](https://onlinesuccess.com.au/images/df6ea78f1e76075766d93a69b19e00a8.png)

4. Under **Address to Forward**, type in the email alias you want to create

This is the email address that your customers will send emails to

![address to forward](https://onlinesuccess.com.au/images/58a7002e6deffcbecef8b3db77725faf.png)

5. Under **Domain**, select which domain you are creating the alias for

This is only necessary if you manage more than one domain in your cPanel account

![domain](https://onlinesuccess.com.au/images/5f616a87e95112a2caf836f2bfcafed5.png)

6. Under **Destination**, make sure **Forward to Email Address** is selected
7. Type in the email address you want all forwarded emails to be sent to

![destination](https://onlinesuccess.com.au/images/0e6a8968703ef4056dd3d458acc1c9f3.png)

For more options, you can click **Advanced Options**

![advanced options](https://onlinesuccess.com.au/images/7be50f0ef79749eddab1514bba63104f.png)

8. Click **Add Forwarder**

![add forwarder](https://onlinesuccess.com.au/images/0197b97ee7d809130da7478508682800.png)

A message will appear telling you if you were successful

![success message](https://onlinesuccess.com.au/images/4ef294c2f3361dccdb74e98069c8b63d.png)

9. Click **Go Back** to view and manage your forwarder

![go back](https://onlinesuccess.com.au/images/76f167d2d8b1304b7372beb4bfab3058.png)

## How to delete an alias (forwarder) in cPanel

1. [Log in to cPanel](/websites-hosting/cpanel/accessing-cpanel)
2. Under **Email** click **Forwarders**

![click forwarder](https://onlinesuccess.com.au/images/b5c3c08279d2f842cefef0437e273526.png)

3. Under **Email Account Forwarders**, find the alias (forwarder) you want to delete

![Click delete](https://onlinesuccess.com.au/images/5e3d183501e3d5fdc21efb79bb5d0fd2.png)

4. Under **Actions**, click **Delete**

![click delete forwarder](https://onlinesuccess.com.au/images/f517a45870e38a54692b2013db12b273.png)

5. Click **Delete Forwarder**

A message will appear telling you if you were successful

![deleted alias success](https://onlinesuccess.com.au/images/e30c41b503a7cafa852ac9ad5da1b199.png)


# How to Increase Email Storage in cPanel
Source: https://support.webcentral.au/emails/cpanel-emails/how-to-increase-email-storage-in-cpanel



To increase email storage for a mailbox in cPanel, please follow these steps:

1. Login to cPanel

![](https://files.readme.io/0ea7f54a9e74372af618bae7291de508a4c1e7b51087c2d1c0bf1fc08a35461f-image.png)

<br />

2. Go to Email accounts

![](https://files.readme.io/aaa38e2c1ebc52136395188e4d9e3cc97bb681c5c62e67838d9a62e3f2c84309-image.png)

<br />

3. Click on Manage for the mailbox you would like to edit

![](https://files.readme.io/11b9d74cc84a586889c4b23a8fccf32e4953aed2aa139dbd57ea9d01574582d9-image.png)

<br />

4. Change the allocated storage for the mailbox

![](https://files.readme.io/0603d4161ea9e47a1550aa770154bf5eb0df961fa2ebcd19ccf1c886e84e8223-image.png)

<br />

5. Update Email Settings

![](https://files.readme.io/202183efde78a70a767d45e051e8d8fd228a526a6a1ccc64191d2be091d6b2b1-image.png)

<br />

**Note**: The disk quota for a mailbox cannot exceed the total disk quota allocated to the hosting package. Please ensure the mailbox quota is within the limits of your package.


# My emails are going to people's spam or junk folder (cPanel)
Source: https://support.webcentral.au/emails/cpanel-emails/my-emails-are-going-to-peoples-spam-or-junk-folder-cpanel



There are several reasons why your emails might be rejected or go to people's spam or junk folders. This article will cover two common causes and how to fix them.

* SPF Records
* Blacklists

## Quick Fix

Add the following SPF record (please add this record as TXT):

**v=spf1 +a +mx +include:\_spf.server-cpanel.com +include:relay.mailchannels.net \~all**

## SPF Record

A Sender Policy Framework (SPF) record is an email authentication method. It lets you specify which servers are allowed to send emails using your domain. That way, when you send an email, the recipient's server is more likely to accept it as a legitimate email and not reject it or mark it as spam.

That's why you should always have an SPF record.

### How to check if you have an SPF record

If your sent emails are being rejected or going to your recipient's junk or spam folder, check if you have an SPF record.

1. Go to [whatsmydns.net (click here)](https://www.whatsmydns.net/#TXT)
2. Type in your domain name where it says [**www.example.com**](http://www.example.com)
3. Make sure **TXT** is selected
4. Click **Search**

You are looking for a record that begins with **v=spf1**

![SPF record search](https://onlinesuccess.com.au/images/1015a67a8c1d7d22ef3e8852979087b9.png)

### How to check your DNS host

If you do not have an SPF record, you can add one to your DNS host - this is where your Name Servers are pointing.

To check if you are using cPanel as your DNS host, search your domain using a WHOIS lookup. If your name servers are pointing to **NSx.SERVER-CPANEL.COM** and **NSx.MYSECURECLOUDHOST.COM** then cPanel may be your DNS host. If they are pointing elsewhere, you can contact your DNS host for assistance.

### How to automatically detect and repair your SPF record in cPanel

The Email Deliverability menu in cPanel will automatically detect your cPanel SPF record and recommend the correct record. This will only work if you are using cPanel emails and your Name Servers are pointing to cPanel.

1. In the cPanel main menu click **Email Deliverability**

![email deliverability](https://onlinesuccess.com.au/images/989e1e54f378cb44cb50a7b6289eca7d.png)

2. Your domains and subdomains will be listed here. Under **Email Deliverability Status**, it will highlight any detected problems

![detected problems](https://onlinesuccess.com.au/images/0c74d266c525bbfe5a5ef6c78ca71fea.png)

3. To quickly apply the suggested fix, click **Repair**

![repair](https://onlinesuccess.com.au/images/c1c61bcb324ce83bd9ad72628914e9cd.png)

4. The suggested fix will appear, click **Repair**

You can also **Customise** or **Copy** the record.

![repair](https://onlinesuccess.com.au/images/b1b9ab8036255ac9baee991b0fe5184f.png)

5. The record has now been installed and after a few seconds a green tick and the word **Valid** will appear under **Email Deliverability Status** (unless cPanel has detected other issues)

![valid](https://onlinesuccess.com.au/images/a8eaadc69440d6ff5663b2873dee3ac7.png)

Please note, that after adding a TXT record it may take up to 4 hours to take effect.

### How to manually add an SPF record in cPanel

If you need to manually add an SPF record in cPanel, you can do so in the Zone Editor.

1. In the cPanel main menu click **Zone Editor**

![Click zone editor](https://onlinesuccess.com.au/images/5f3b75b6d6cb4113f8b5cad3bfff7ebf.png)

2. To the right of the domain click **Manage**
3. Click **+Add Record**

![Add record](https://onlinesuccess.com.au/images/42f3dc79d31b6620fa33dbf38e06e25c.png)

4. Under **Type,** click the drop-down menu and click **TXT**

![click txt](https://onlinesuccess.com.au/images/c0191949cb9a7cf88567eb5067f71445.png)

5. Under **Name**, type in your domain name
6. Leave the **TTL** as 14400
7. Under **Record**, type in the SPF record

If you are using cPanel emails then copy and paste the following record:

**v=spf1 +a +mx +include:\_spf.server-cpanel.com +include:relay.mailchannels.net \~all**

If you are using a different email service, talk to your email hosting provider for the correct SPF record.

8. Click **Save Record**

![SPF record values](https://onlinesuccess.com.au/images/a9a5751ef95c1927a6597ff4d3a05c30.png)

9. If successful a green box will appear in the top right-hand corner of the screen saying **Success**

![success](https://onlinesuccess.com.au/images/28d9acb916679d33435ba7e58c57fb26.png)

Please note, that after adding a TXT record it may take up to 4 hours to take effect.

### How to manually edit your SPF record in cPanel

If you have an SPF record but it is incorrect or you have been advised to update it, you can do so in the Zone Editor.

1. In the **cPanel** main menu click **Zone Editor**

![Click zone editor](https://onlinesuccess.com.au/images/e94703faf31c2f7ab8cdedbb9a5dd08d.png)

2. To the right of the domain click **Manage**
3. Next to **Filter:** click TXT

![Click TXT cPanel](https://onlinesuccess.com.au/images/bed1da180b3307fc137396971cd7c3c9.png)

4. Scroll down to find your SPF record

You can edit or delete it

![SPF record](https://onlinesuccess.com.au/images/c6b2f03eb746d88d80b9b2ce46255f49.png)

Please note, that after making any changes to your TXT record it may take up to 4 hours to take effect.

## Blacklists

A blacklist is a list of blocked domains, email addresses or IP addresses. If your domain or IP address is on a blacklist, it can cause your sent emails to go to the recipient's spam or Junk folder or be rejected by the server. You can use a tool called MX Toolbox to check whether you are on a blacklist or not.

### Check your domain for blacklists

1. [Go to MX Toolbox Blacklists tool (click here)](https://mxtoolbox.com/blacklists.aspx)
2. Under **Server IP or Domain**, search your domain name
3. Click **Blacklist Check**

![Blacklist domain check](https://onlinesuccess.com.au/images/1eee75c57b02dbabebcf1d1ba352654a.png)

4. Check the results

Blacklists will show up as a red x at the top of the list. You can click on the blacklist for additional details. This will often tell you how to delist your IP address from a blacklist.

### Check your network IP address for blacklists

1. [Use whatismyipaddress.com to find your IPv4](https://whatismyipaddress.com/) (do NOT use IPv6)
2. Copy your IPv4 and [go to MX Toolbox Blacklists](https://mxtoolbox.com/blacklists.aspx)
3. Under **Server IP or Domain**, paste your IPv4
4. Click **Blacklist Check**

![search IP blacklists](https://onlinesuccess.com.au/images/511d871d9a889ac69d94f57017b05815.png)

5. Check the results

Blacklists will show up as a red x at the top of the list. You can click on the blacklist for additional details. This will often tell you how to delist your IP address from a blacklist.

You may need to contact your internet provider (e.g., Telstra, Optus, Dodo etc.) to have certain blacklists removed.

![blacklist results](https://onlinesuccess.com.au/images/9f66345e606c0f8a36dec191a13ea012.png)


# Email Setup Tutorials
Source: https://support.webcentral.au/emails/device-setup/email-setup-tutorials



This is a support article to help you setup your email correctly with Webcentral. Before you can configure your email software to send and receive emails from our servers, you must register a domain name and purchase a cPanel, OX Mail or MS365 hosting subscription service.

There are a few different mail servers provided by Webcentral, they are **cPanel**, **Professional & Business Email** or **Office 365** subscriptions. You may also have a Legacy service. If you are unsure which mail server you are on, you can find information on your console about which service you are currently using.

## Email software setup tutorials for the latest versions of popular Mail applications

As a courtesy to our customers, we provide online tutorials on how to configure various email software. Our staff, however, are not able to provide support on how to use third-party software. For assistance in how to use software not sold or developed by us, please contact the software manufacturer or visit their relevant online support pages.

[For Professional & Business Email find the instructions and settings here.](/emails/professional-mail/professional-business-email-setup)

You can find your email software settings [here](/emails/device-setup/email-software-settings)

[Find Outlook (New) instructions here](/emails/device-setup/outlook-new2024-setup)

[Find Outlook on iOS or iPadOS app instructions here](/emails/device-setup/outlook-on-ios-or-ipados-setup)

[Find macOS Sonoma Mail app instructions here](/emails/device-setup/macos-sonoma-mailapp-setup)

[Find iOS or iPadOS Mail app instructions here](/emails/device-setup/ios-17-mail-app-setup)

Note: In some cases, local firewalls or SSL settings may interfere with the connection. If you experience issues during setup, please try temporarily disabling any firewall or security software, or test the connection without SSL to determine whether either is causing the interruption. Once the issue is identified, you may re-enable your security settings or reconfigure them to allow the connection.


# Email Software Settings
Source: https://support.webcentral.au/emails/device-setup/email-software-settings



Before you can configure your email software to send and receive emails from our servers, you must:

1. Own a domain name
2. Purchase a [<u>Professional Email</u>](https://webcentral.au/email-office/professional-email), [<u>Microsoft 365</u>](https://webcentral.au/email-office/microsoft-365), or [<u>cPanel</u>](https://webcentral.au/hosting/cpanel-web-hosting) service
3. Create your [<u>Professional Email</u>](https://support.webcentral.au/emails/titan-mail/managing-titan-mail-accounts#managing-titan-mail-accounts), [<u>Microsoft 365</u>](https://support.webcentral.au/emails/ms365-emails/creating-a-new-email-account-in-microsoft-365-and-re-assigning-a-license#how-to-create-a-new-microsoft-365-email-account), or [<u>cPanel</u>](https://support.webcentral.au/emails/cpanel-emails/how-to-create-a-professional-email-in-cpanel#how-to-create-an-email-account-in-cpanel) email account

Now you can set up your email account on your device.

All email software and devices, such as Microsoft Outlook, Apple Mail and Mozilla Thunderbird, can connect to our email servers. **This article is for users who are familiar with how to use their email software** and simply want to know what settings they should be using to connect to our servers.

If you are unsure how to use your email software, we recommend checking out our setup guides that will take you through setting up your email step-by-step.

*\*replace [yourdomain.com](http://yourdomain.com) with your Domain Name*

| **Setting**          | **More information**                                                                            | **Example**                                                                                                                                                                                                                                                                                                                                                                                               |
| :------------------- | :---------------------------------------------------------------------------------------------- | :-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Username             | Where asked for the username, enter your email address                                          | [<u>johnsmith@yourdomain.com</u>](mailto:johnsmith@yourdomain.com)                                                                                                                                                                                                                                                                                                                                        |
| Password             | When asked for the password, enter the password you made when creating the email account.       | <ul><li>\*\*\*\*\*\*\*</li></ul>                                                                                                                                                                                                                                                                                                                                                                          |
| Incoming Mail Server | When asked for\_Incoming Mail Server\_, enter the settings based on your type of email service. | **Titan Email** <ul><li>POP: `pop.titan.email`</li><li>IMAP: `imap.titan.email`</li></ul> **OX Mail** <ul><li>POP/IMAP: `mail.wcg-mail.com`</li></ul> **cPanel Servers** <ul><li>POP/IMAP: `mail.yourdomain.com`</li></ul> **Microsoft 365 Server** <ul><li>POP/IMAP: `outlook.office365.com`</li></ul> **Cloud Servers** <ul><li>POP: `pop.yourdomain.com`</li><li>IMAP: `imap.yourdomain.com`</li></ul> |
| Incoming Server Port | Our email servers use all the default incoming server port numbers.                             | **POP** <ul><li>Non-SSL: `110`</li><li>SSL/TLS: `995`</li></ul> **IMAP** <ul><li>Non-SSL: `143`</li><li>SSL/TLS: `993`</li></ul>                                                                                                                                                                                                                                                                          |
| Outgoing Mail Server | When asked for\_Outgoing Mail Server\_, enter the settings based on your type of email service. | **Titan Email** <ul><li>SMTP: `smtp.titan.email`</li></ul> **OX Mail** <ul><li>SMTP: `mail.wcg-mail.com`</li></ul> **cPanel Servers** <ul><li>SMTP: `mail.yourdomain.com`</li></ul> **Microsoft 365 Server** <ul><li>SMTP: `smtp.office365.com`</li></ul> **Cloud Servers** <ul><li>SMTP: `smtp.yourdomain.com`</li></ul>                                                                                 |
| Outgoing Server Port | Most Internet Service Providers (ISP) block port 25 for their own outgoing emails.              | **Titan Email** <ul><li>SSL/TLS: `465`</li><li>STARTTLS: `587`</li></ul> **OX Mail** <ul><li>TLS: `587`</li></ul> **Microsoft 365, cPanel Servers and Cloud Servers** <ul><li>Non-SSL: `587`</li><li>SSL/TLS: `465`</li></ul>                                                                                                                                                                             |
| Authentication Type  | Users must use password authentication to send or receive emails from our servers.              | Password                                                                                                                                                                                                                                                                                                                                                                                                  |


# iOS 17 or iPadOS Mail App Setup
Source: https://support.webcentral.au/emails/device-setup/ios-17-mail-app-setup



Before you can configure email software to send and receive emails from our servers, you must

* Purchase a cPanel, OX Mail or MS365 subscription service
* Create an email account and have your password on hand
* Have your Zone Records set up correctly, contact us if you need help ensuring these are up to date
* Ensure you have your incoming, outgoing settings ready to go. If you need these details, please [find them here](/emails/device-setup/email-software-settings)

**Note:** As a courtesy to our customers, we provide general online guides on how to configure various email software. Our staff, are not able to provide support on how to use third-party software. For assistance in how to use software not sold or developed by us, please contact the software manufacturer or visit their relevant online support pages.

**Step 1**

Head to the Settings app and select Mail, then Accounts

![](https://files.readme.io/71adb12-thumbnail_IMG_1139.png)

<br />

**Step 2**

Once Add Account is selected, you select the email service you have.

* For MS365 email services, please select Microsoft Exchange and follow the prompts
* For Cloud, cPanel and OX Mail services, select Other

![](https://files.readme.io/9e8dde1-thumbnail_IMG_1141.png)

<br />

**Step 3**

Enter in your name, email address, password and description

![](https://files.readme.io/7c08995-thumbnail_IMG_1142.png)

<br />

**Step 4**

Enter in the email settings specific for your email service.

![](https://files.readme.io/b16018b-thumbnail_IMG_1145.png)

<br />

<br />

**Step 5**

Once it has verified the settings, it will ask you what you wish to sync. Ensure Mail is selected.

![](https://files.readme.io/6587a5c-thumbnail_IMG_1146.png)

<br />

**Step 6**

Open the Mail app on your iPhone or iPad and ensure that you are able to send and receive.

![](https://files.readme.io/0b8c368-thumbnail_IMG_1147.jpg)


# macOS Sonoma Mail.app Setup
Source: https://support.webcentral.au/emails/device-setup/macos-sonoma-mailapp-setup



Before you can configure email software to send and receive emails from our servers, you must

* Purchase a cPanel, OX Mail or MS365 subscription service
* Create an email account and have your password on hand
* Have your Zone Records set up correctly, contact us if you need help ensuring these are up to date
* Ensure you have your incoming, outgoing settings ready to go. If you need these details, please [find them here](/emails/device-setup/email-software-settings)

**Note:** As a courtesy to our customers, we provide general online guides on how to configure various email software. Our staff, are not able to provide support on how to use third-party software. For assistance in how to use software not sold or developed by us, please contact the software manufacturer or visit their relevant online support pages.

Step 1\
Open System Preferences and navigate to Internet Accounts

![](https://files.readme.io/3744c5f-Screenshot_2024-07-03_at_6.25.13_PM.png)

<br />

Step 2\
Click Add Other Account\
For MS365 mail accounts, select Exchange and simply enter your email address, password and if needed, MultiFactor Authentication Code.

![](https://files.readme.io/cf32d10-Screenshot_2024-07-03_at_6.25.21_PM.png)

<br />

Step 3\
Select Mail Account and enter in the details:\
**Name** - your name, will be shown in areas like System Settings and Mail.app\
**Email Address** - the email address you wish to add\
**Password** - the password you use to sign into your email account\
**Click Sign In**

![](https://files.readme.io/03e8a86-Screenshot_2024-07-03_at_6.26.15_PM.png)

You will be then have to enter the incoming and outgoing server settings, these are generally mail.youdomain and then click sign in again.

![](https://files.readme.io/b644923-Screenshot_2024-07-03_at_6.26.55_PM.png)

<br />

Step 4\
Specify what things you wish to sync with the server, in this example it is Notes and Mail

![](https://files.readme.io/84fe8b9-Screenshot_2024-07-03_at_6.26.59_PM.png)

Step 5\
Open Mail.app and check that your emails are populating. Depending on the size of your current inbox, this may take some time to sync with the server.

![](https://files.readme.io/4018427-Screenshot_2024-07-03_at_6.28.44_PM.png)

<br />

To Remove an Account

Step 1\
Navigate to the Preferences Panel of Mail.app and select the Accounts tab

![](https://files.readme.io/cb4b3b1-Screenshot_2024-07-03_at_6.28.58_PM.png)

Step 2\
Select the account you wish to remove, click the Minus button at the bottom of the pane and confirm when prompted.

![](https://files.readme.io/50ed3b9-Screenshot_2024-07-03_at_6.29.03_PM.png)

Note, please ensure you follow best practises and back up any emails or information you wish to keep and double check this backup before removing the account.


# Outlook (New/2024) Setup on Windows
Source: https://support.webcentral.au/emails/device-setup/outlook-new2024-setup



Before you can configure email software to send and receive emails from our servers, you must

* Purchase a cPanel, OX Mail or MS365 subscription service
* Create an email account and have your password on hand
* Have your Zone Records set up correctly, contact us if you need help ensuring these are up to date
* Ensure you have your incoming, outgoing, username and password details ready to go. If you need these details, please [find them here](/emails/device-setup/email-software-settings)

**Note:** As a courtesy to our customers, we provide general online guides on how to configure various email software. Our staff, are not able to provide support on how to use third-party software. For assistance in how to use software not sold or developed by us, please contact the software manufacturer or visit their relevant online support pages.

Step 1\
Open Outlook (New) and select add account.

* Select IMAP if you have a cPanel, OX Mail or Cloud email account to add.
* For MS365, select Exchange and simply enter your email address, password and if needed, MultiFactor Authentication Code.

![](https://files.readme.io/029f5a5-_2024-07-02_120050.jpeg)

Step 2\
Enter in your email address and click Continue

![](https://files.readme.io/8f7fad0-__2024-07-02_120005_second_save.png)

Step 3\
If prompted, enter in your [server settings.](/emails/device-setup/email-software-settings) and click Continue

![](https://files.readme.io/44f013b-_2024-07-02_120124.jpeg)

During this step, Outlook may load for sometime while it connects with the mail server.

Step 4\
Follow and read the prompts and if applicable, agree. You can choose to customise language and privacy settings for  Outlook (New) during these steps.

![](https://files.readme.io/7c786ec-_2024-07-02_122309.jpeg)

![](https://files.readme.io/d3f29bc-_2024-07-02_122321.jpeg)

![](https://files.readme.io/d99572e-_2024-07-02_122330.png)

![](https://files.readme.io/3715c98-_2024-07-02_122337.png)

![](https://files.readme.io/75ad55d-_2024-07-02_122349.png)

Step 5\
Once you get a confirmation the account is added, check that your emails are populating. Depending on the size of your inbox, this may take some time to sync with the server.


# Outlook Setup on iOS or iPadOS
Source: https://support.webcentral.au/emails/device-setup/outlook-on-ios-or-ipados-setup



Before you can configure email software to send and receive emails from our servers, you must

* Purchase a cPanel, OX Mail or MS365 subscription service
* Create an email account and have your password on hand
* Have your Zone Records set up correctly, contact us if you need help ensuring these are up to date
* Ensure you have your incoming, outgoing settings ready to go. If you need these details, please [find them here](/emails/device-setup/email-software-settings)

**Note:** As a courtesy to our customers, we provide general online guides on how to configure various email software. Our staff, are not able to provide support on how to use third-party software. For assistance in how to use software not sold or developed by us, please contact the software manufacturer or visit their relevant online support pages.

**Step 1**

Head to the Outlook app and swipe over to find the menu, click the plus icon, then click on the Add Email Account button

![](https://files.readme.io/2eb1639-thumbnail_IMG_1149.png)

<br />

**Step 2**

Enter in your email address and tap Add Account

![](https://files.readme.io/0bb3bff-thumbnail_IMG_1151.png)

<br />

**Step 3**

Enter in the email settings specific for your email service

![](https://files.readme.io/b8ce97e-thumbnail_IMG_1152.png)

<br />

**Step 4**

Once the app has finished verifying your email account, it will start to download and sync your emails

![](https://files.readme.io/032e46b-image.png)


# POP vs IMAP
Source: https://support.webcentral.au/emails/device-setup/pop-vs-imap



### What is POP?

POP is short for Post Office Protocol. The POP method of connecting to a mail server is supported by the majority of email software (Outlook, Thunderbird, Apple Mail). POP is designed to support offline mail processing.

What this means is when you connect to a mail server via a POP connection, your email software downloads a copy of the emails stored on the mail server and places them on the local device you are using. This allows the user to view emails on their device while not connected to the internet as all the files have been downloaded to the local device.

Although most POP clients have an option to leave mail on a server after download, email clients using POP generally connect, retrieve all messages, store them on the user's computer as new messages, delete them from the server, and then disconnect.

The downside of the POP method of collecting email is that if any data loss occurs on your local device, the emails may be lost. It is also more difficult to keep track of emails from several devices as the devices will not be in sync.

### What is IMAP?

IMAP is short for Internet Message Access Protocol. The IMAP method of connecting to a mail server is supported by the majority of email software (Outlook, Thunderbird, Mail).

IMAP allows the user to connect to the mail and view, move or delete emails on the server. Since no emails are actually downloaded to the local device, all changes made to an email account while connected via IMAP remain on the account and on the mail server. This allows users to move emails into folders, delete emails and mark some emails as read or not read and view the changes they have made from several different devices such as their phone, home and work computers.

The downside of IMAP is it can take up plenty of space on a mail server thus causing your inbox to fill up. Email browsing can sometimes be slower since the device is having to download information from the mail server every time a new email is viewed instead of just reading the file from the local device. You also require an internet connection any time you want to read your emails.

Getting your device connected to our mail servers using each particular method differs depending on what software you are using, feel free to read through some of our email setup tutorials for further assistance with setting up your email account.


# Anti-spam solutions
Source: https://support.webcentral.au/emails/general-information-1/anti-spam-solutions



We employ two kinds of anti-spam technology to protect our customers against spam:

1. At the server level, we use a DNS Blacklist (DNSBL) to reject emails being sent from servers known to be sending out spam
2. On the user account level, we offer an anti-spam solution to scan and filter emails before they arrive into our customer's email inboxes

#### What is a DNS Blacklist and how does it work?

A DNS Blacklist (DNSBL) is a list comprised of the IP addresses of email servers which are known for sending out spam. Email service providers, such as ourselves, query these lists to identify servers known to be sending out spam. Once a server is detected on these lists, we reject all emails sent from those servers until those servers IP address are removed from the lists. This allows us to reject the majority of spam prior to the processor intensive task of scanning individual emails against a database of spam tests.

If an email is sent from a server whose IP address is listed on one of the DNSBLs that we subscribe to, our mail server will reject the email immediately. If a user discovers that their mail server has been listed on a DNSBL, they should inform their email hosting provider immediately. It is the responsibility of the email hosting provider who has been placed on the DNSBL to investigate the reason they've been placed on the list, resolve the issue, then take appropriate action to get their server removed from the list.

We are not able to have IP addresses owned by third parties removed from the list on the behalf of customers of other email hosting providers.

#### How does our anti-spam solution work?

After passing through our DNSBL check, emails are scanned by our anti-spam filtering system before arriving into customers inboxes or being quarantined. Our anti-spam system allows users to:

* Modify how strict they want the anti-spam checks to be
* Block specific file extensions in email attachments
* Restrict the size of accepted emails
* Manage domain level whitelists and blacklists
* Monitor the email delivery queue
* Mark emails as spam
* View a report of all spam messages received
* Search email logs

Our anti-spam solution uses a centralised quarantine database, allowing us to share data relating to known spammers and spam emails with other email hosting providers who employ the same anti-spam solution. This helps protect our users inboxes better than spam solutions which are simply installed and run in an isolated environment.


# Email sending restrictions
Source: https://support.webcentral.au/emails/general-information-1/email-sending-restrictions



We place limitations on both the size and the number of emails that users can send from our servers to ensure the reliability and speed of our mail services and to minimise the impact of spam being sent from a compromised account. The following restrictions apply to customers using our email services:

| Service         | Send out limit                         | Email size | Recipients   |
| --------------- | -------------------------------------- | ---------- | ------------ |
| Cloud Smarthost | 250 emails per day                     | 50MB       | 10 per email |
| Cloud SMTP      | 250 emails per day                     | 50MB       | 50 per email |
| Cloud Webmail   | 250 emails per day                     | 50MB       | 50 per email |
| cPanel SMTP     | 250 emails per day 200 emails per hour | 50MB       | 10 per email |
| cPanel Webmail  | 250 emails per day 200 emails per hour | 50MB       | 10 per email |

**Service descriptions**

* The SMTP service is the service customers use to send emails when connecting to our email servers via a third-party device (Outlook, Apple Mail, Thunderbird, etc.)
* The Webmail service is the service customers use when logging into their online email portal
* The Cloud Hosting Smarthost service is the service customers use when sending emails from our Cloud Hosting website servers (such as when online contact forms are used)

**What happens if you reach the hourly/daily email sending limit**

Depending on the service you are using, you will get one of two different types of messages if you try to send out more emails than what the server allows you to. Examples of those errors are below.

| Hosting Type   | Error Message                                                                                                                                                      |
| -------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| cPanel Hosting | 550 "Daily limit has been exceeded for \[email address]"                                                                                                           |
| Cloud Hosting  | There was an error sending your message: Failed to send data \[SMTP: Invalid response code received from server (code: 550, response: Administrative prohibition)] |

If you get one of the above error messages when sending out emails, it means you've hit your email-sending limit.

### **Sending mass emails**

If you want to reach a large number of email recipients, we recommend using software specifically built for mass email marketing.


# My email has been blacklisted
Source: https://support.webcentral.au/emails/general-information-1/my-e-mail-has-been-blacklisted



**Overview**

The majority of e-mail providers today will use a type of DNSBL (Domain Name System-based Blackhole List) to prevent spam from affecting their users, while this helps keep your inbox clear it can affect you if you (or someone using the same mail IP) ends up getting your mail IP added to a blacklist.

For information on how the DNSBL system works, please see our support article: [Anti-spam solutions](/emails/general-information-1/anti-spam-solutions)

**Getting Support**

When you have been added to a blacklist, e-mail you send to a company using that blacklist should be bounced back to your inbox, in this case you will need to provide our support team with two main pieces of information:

* The error message contained in the bounce back e-mail
* The headers for the bounce back e-mail\
  Providing this information helps us determine if one of our servers has been blacklisted and start the process of having the IP removed from blacklists.

**Note**: If you are using a mail IP not owned by ourselves we will not be able to assist with removing it from a blacklist, you will need to contact the owner directly (usually your ISP or another mail provider). Our support will be happy to assist with determining if you are using one of our mail IPs.

If you did not receive a bounce back but your e-mail was not received by the recipient, it's possible the mail was picked up by a spam filter. However if you still think your mail has been blocked, please contact [support](https://www.netregistry.com.au/forms/ticket/).

**Error Message**\
When you receive a bounce back e-mail, please look through the message for an error message with a 3 digit code (such as 550, 554):

The error message typically contains both the IP the e-mail was sent from and the reason why the e-mail came back to you. When logging a case with [support](https://www.netregistry.com.au/forms/ticket/) feel free to provide the whole bounce back message.

**E-mail Headers**\
While you have the bounce back e-mail open, please follow the steps on our article regarding viewing e-mail headers to gather the header information. The entire header will need to be provided when logging a case with support.

**Public Lookup**\
If you're looking to check for yourself if your IP has been blocked or are looking for an update on the delisting process, you can check the IP in your bounce back e-mail against public lookup tools, some popular ones are:

* [MXToolBox](https://mxtoolbox.com/blacklists.aspx)
* [WHOIS.com](https://www.whois.com.au/whois/rbl.html)
* [Anti-Abuse.org](http://www.anti-abuse.org/multi-rbl-check/)\
  Success! You’ve done the steps for this article. If you’re unable to follow these steps, or receive an error in doing so, please [contact us](https://webcentral.au/contact-us/) or 1300 638 734 for further assistance.


# My email address appears to be sending spam! What do I do?
Source: https://support.webcentral.au/emails/general-information-1/my-email-address-appears-to-be-sending-spam-what-do-i-do



### Is your email address sending spam email?

If your email recipients complain of having received spam messages from your email address, it is most likely caused because your email account has been compromised or spoofed. Similarly, if your inbox is being filled with bounce back messages from emails you do not remember sending, your account has been compromised or your address is being spoofed. Most spam messages, which have been sent or look to have been sent from your address, will generally bounce back to your actual email account due to not finding any recipient, thus filling your inbox.

Unfortunately, there is currently no perfect solution to prevent the propagation of spam and no way of preventing spammers from spoofing your email address when sending their spam, however you can follow our tips below to increase your security.

### Email address being spoofed

The most common type of hacker email activity is called email [Spoofing](http://en.wikipedia.org/wiki/E-mail%5Fspoofing).

Email spoofing is when an email's identifying fields, such as the From, Return-Path and Reply-To addresses are modified to appear to be from someone other than the actual sender. This technique can be used for legitimate reasons, however is popular among spammers. By spoofing legitimate addresses, a spammer increases their chances of a victim opening a spam email and clicking on their malicious links. If a spammer sends out emails and spoofs your email address, any spam emails which are rejected by a recipient server may bounce back to your email address.

How did they get hold of my email address?

* They may have purchased your email address from a list of email addresses used by other spammers;
* A [trojan or virus](http://en.wikipedia.org/wiki/Trojan%5Fhorse%5F%28computing%29) may be currently operating on your computer. Such a device generally operates without your knowledge accessing email address books or collecting key stroke data.

The best method to prevent your email address from being spoofed is to keep your email addresses private and off of message boards and websites where it can be easily picked up and placed into a spam list. Setting up an SPF record will also help prevent malicious users from spoofing your address.

Unfortunately, if your email address has already been spoofed, there is no simple immediate method to prevent the bounce backs from arriving into your inbox. Typically you need to wait for the recipient servers to realise they are being sent spam and to stop bouncing the emails to your legitimate email address.

### Email account compromised

If your email account has been compromised, it means a spammer has obtained your email account username and password and is sending spam using your credentials. You should change your email password immediately to cut off their access and take steps to ensure your computers are secure.

1. Read up on password security
2. Change your email address password
3. Scan your computers for malware and viruses

Once your passwords are updated and computers secure, all spam emails will cease being sent. If you've taken these steps due to receiving spam bounce back emails, these bounce backs will not stop arriving immediately. This is because the bounce backs are returning from emails which were sent prior to you updating your passwords.

The spam emails will cease bouncing back to your address within 24 hours. In the mean time, you may setup a temporary filter within your email software to automatically trash these bounce back emails to prevent them from bothering you.

Ideally you should also have an anti-virus program installed on your computer and upgrade it every time updates are available.


# Switching your Email Service to Webcentral
Source: https://support.webcentral.au/emails/general-information-1/switching-your-email-service-to-webcentral



*Need a Hand Moving Your Emails? We're Here to Help!*

If you're currently using cPanel for your email and would like to move over to us - great news! We can take care of the migration for you. All we need are the active login details for your current cPanel account, and we’ll handle the rest.

If you’re using a different email provider, like Microsoft 365, SmarterMail, Gmail (Google Workspace), or a personal email setup, you may need to migrate the emails yourself. But don’t worry—we’re still here to help guide you through it.

There are a few simple ways to move your emails:

* Use an app like Outlook to create a .PST backup file, or Mail.app on macOS to generate a local backup.\
  After backing up, just log into your new email account in the same app and import your messages—it’s that easy!
* You can also try mailbox sync tools online. These let you move emails between accounts, as long as you have the login details (username and password) for both the old and new mailboxes.\
  To make things easier, we’ve included a handy link in the Tools section to help you get started.

## Tools

IMAP Sync - [https://imapsync.lamiral.info](https://imapsync.lamiral.info)

Official Export using the macOS Mail app guide - [can be found here](https://support.apple.com/en-au/guide/mail/mlhlp1030/mac)

Official Export to .PST using Outlook article- [can be found here](https://support.microsoft.com/en-au/office/export-emails-contacts-and-calendar-items-to-outlook-using-a-pst-file-14252b52-3075-4e9b-be4e-ff9ef1068f91)


# Why isn’t my email working?
Source: https://support.webcentral.au/emails/general-information-1/why-isnt-my-email-working



To begin working out why your email isn't working, please close all access to your email on every computer or device associated with an email account on your domain (including any staff members who use the domain as part of their business email). This includes email clients (such as Microsoft Outlook or Apple Mail), web browsers, and mobile or tablet devices with email access. You will need to keep these turned off for the duration of the troubleshooter.

## **Can you log into webmail?**

You can access your webmail via your online portal and logging into cPanel. You can also visit mail.yourdomain (replace yourdomain with your domain).

If you cannot log into webmail, first ensure your password is correct.

If you are sure your password is correct, and you still cannot log in, then your IP address may be blocked. You will need to contact [Webcentral customer support](https://www.webcentral.com.au/contact-us/) so we can unblock it.

If your password is correct, and your IP address is not blocked, continue to the next step.

## Is your email client configured correctly?

If you can log into webmail, but are still not able to send and receive email elsewhere, the email configuration in your email client or device may be incorrect.

## Are your MX records set up correctly?

MX records are a type of zone record on your domain name that connect your domain to the server used to send and receive your email.

Most customers don't need to edit their zone records, however in some cases changes are required - for instance, if your domain registration and email hosting are with different providers.

To test your MX records, you can use an online tool. Enter your domain and select "MX". Check that the MX records set on your domain match the settings that your email host provides.

If your MX records are set up correctly, continue to the next step.

## Is the mail server down?

To determine if this is the case, you will need to go to the company with whom you have web or email hosting. This may be, but is not necessarily, the same company with whom your domain is registered.

If you have Webcentral web or email hosting, you can check the [Service Alerts](https://status.webcentral.com.au/) to see if there is a current email issue.

If the mail server is up, continue to the next step.

## None of the above?

If you have tried everything in this article and are still unable to send and receive email, please [contact support](https://www.netregistry.com.au/forms/ticket/) and we will look into your issue.


# Backup emails using Microsoft Outlook
Source: https://support.webcentral.au/emails/ms365-emails/backup-emails-using-microsoft-outlook



We recommend customers back up their emails regularly. The following instructions apply to Microsoft Outlook.\
Consult your help file for any issues related to your specific email client or contact a local general-IT professional.

**Note:** Outlook 2024 (new) no longer supports exporting to a file.

### To back up emails to a new Microsoft Outlook PST file:

1. Open **Microsoft Outlook**
2. Click **File** from the menu bar and select **Open & Export**
3. Click **Import/Export**
4. Select **Export to a file**, then click **Next**
5. Select **Outlook Data File (.pst)**, then click **Next**
6. Select the mail folder you want to back up and tick the box **Include subfolders**, then click **Next**
7. Click **Browse...** to choose where to save your backup on your device and name the file
8. You can create a password to lock this file or click **OK** without creating a password to skip it
9. Click **Finish**

### To import a backed-up file into Microsoft Outlook:

1. Open **Microsoft** **Outlook**
2. Click **File** from the menu bar and select **Open & Export**
3. Click **Import/Export**
4. Select **Import from another program or file**, then click **Next**
5. Select **Outlook Data File (.pst)**, and then click **Next**
6. Click **Browse...** to locate and select the backup .pst file, then click **Next**
7. If you created a password on this file, enter the password and click **OK**
8. Select the root folder (e.g. Mailbox - MyName) and select the **Include subfolders** checkbox
9. Click **Finish**


# Changing your password in Microsoft 365
Source: https://support.webcentral.au/emails/ms365-emails/changing-your-password-in-microsoft-365



If you are a user, head to outlook.office.com, go to the settings section. Please note you will need your current password.

If you are not sure of your current password, you will need access to the Admin Portal.

## **How To Reset the Password**

1. [Log in to the Admin Portal](https://admin.microsoft.com/Adminportal/#/users)
2. Head to the users section. From here you will be able to reset the password to one of your choosing and/or select the option to have the user reset their password upon login


# Creating a New Email Account in Microsoft 365 and Managing Users
Source: https://support.webcentral.au/emails/ms365-emails/creating-a-new-email-account-in-microsoft-365-and-re-assigning-a-license



You can purchase and manage your Microsoft 365 subscriptions in your Webcentral account.

For managing users and email addresses, you can contact our Customer Care team or log in to the MS365 Admin Portal and log in with your email that has admin-permissions.

## **How To Create a New Microsoft 365 Email Account**

1. [Log in to the Admin Portal](https://admin.microsoft.com/Adminportal/#/users)
2. Head to the users section. From here you will be able to assign licenses, edit users details and create new users
3. To create a new user, select Add User
   1. Enter in the first and last name of the user of this email, enter the display name, create and then confirm a password or have it automatically created
   2. Select the license you want to assign to this email account. Only the licenses you've purchased and not already assigned will be available to tick
   3. If you want this account to have Global Admin permissions, tick the box **Assign Global Admin permissions to this user in Microsoft 365** This means that from this email account, in the Microsoft Admin centre, you can manage all emails under this domain. You can add and remove users, reset passwords, create groups and much more. Only do this for users that you trust to make these changes.
4. Click **Create email**

The user will be prompted to set up Multifactor Authentication when they log in. For security purposes, this cannot be turned off.

***Note, You can create email accounts without assigning a license. However, you will not be able to send or receive emails or access the Microsoft apps.***


# How to add a Microsoft email account to Outlook
Source: https://support.webcentral.au/emails/ms365-emails/how-to-add-a-microsoft-email-account-to-outlook



In this article, we will show you how to add your Microsoft email account to Outlook.

If you need to purchase a Microsoft 365 email, [please click here to go to our website](https://www.webcentral.au/email-hosting/).

## How to add a Microsoft email account to Outlook

1. Open Outlook on your device
2. Click **File**, in the top left corner of the screen

![Click file](https://onlinesuccess.com.au/images/03ea8de69fa6861475b5d9a3e12f772a.png)

3. Click **+Add Account**

![Click Add Account](https://onlinesuccess.com.au/images/4ff7aba424a1f2050716ed16be98013a.png)

4. Type in the email address you are adding, then click **Connect**

![Type in email and click connect](https://onlinesuccess.com.au/images/bdbf65cc58be2e26bae6d3b875700e77.png)

5. Type in your Microsoft email password, then click **Sign in**

![Type in your password](https://onlinesuccess.com.au/images/1232c076e2668a5322b298a861060c37.png)

6. If you have not set up Microsoft **Security defaults**, you will be asked to set it up or skip for 14 days
   1. For security purposes, this cannot be turned off.

<br />

![Skip for 14 days](https://onlinesuccess.com.au/images/ad6ea3ea3969dc6d36f40e49e41699a4.png)

7. If you have set up **Multifactor authentication,** you will be asked to approve the sign-in request. Please approve the sign-in on the mobile device you used to set up the **Multifactor authentication**

![Approve sign in](https://onlinesuccess.com.au/images/a27e3c0af772e46eba360b55b2667de6.png)

8. A message will appear saying **Account successfully added**, then click **Done**

![Done](https://onlinesuccess.com.au/images/d583456e88465cb0c0fbbdce1dbcef79.png)

9. Exit Outlook and then open it again and your account will appear on the left side of the screen

![Email added and visible in Outlook](https://onlinesuccess.com.au/images/aef0a0a58542769ea93e4700b369033f.png)


# How to connect your domain with Microsoft
Source: https://support.webcentral.au/emails/ms365-emails/how-to-connect-your-domain-with-microsoft



Before you can create your first Microsoft email account, your domain will need to be connected with Microsoft. Depending on how your Name Servers are set up, this will either be done automatically or you will need to manually connect your domain.

This article will show you how to:

* [Check what your Name Servers are](#how-to-check-your-domains-name-servers)
* [Manually connect your domain to Microsoft](#how-to-manually-connect-your-domain-with-microsoft)

## How to check your domains Name Servers

The easiest way to do this is by doing a WHOIS lookup, just scroll down to the information under **WHOIS** and look for the Name Servers

![Highlight Name Servers](https://onlinesuccess.com.au/images/223b3c9c42c605f781ac844d1d193d63.png)

If your Name Servers are pointing to one of our services, then you can add in the records via your Webcentral portal or hosting. However, if your Name Servers are pointing elsewhere such as another DNS provider, you will need to manually connect your domain with Microsoft by adding the necessary zone records with them.

## How to manually connect your domain with Microsoft

To connect your domain with Microsoft you will need to add several zone records, which are found in your **Microsoft admin center,** to your domain's DNS records.

1. [Log in to your Webcentral account](/accounts-and-billing/accessing-the-hosting-panel)
2. Next to your domain, click **Manage**
3. Click **Microsoft 365** (or **Microsoft 365 Email**)
4. In the **Manage Microsoft 365** menu, under **Create a User Account**, you will see the message **Can not create account, domain is not available yet. Please try again later.**
5. You will need to log in to your default admin email account. But first, you need to create a password for it. Under **User Accounts**, click the admin email (it will be [admin@yourdomainname.onmicrosoft.com](mailto:admin@yourdomainname.onmicrosoft.com))
6. Under **Reset Password**, create a password and then click **Reset**

Do NOT click **Make this person change their password the next time they sign in**

Make sure **Assign Global Admin Permissions to this user in Microsoft 365** is ticked. If it is not, please contact us.

Log in to Microsoft 365 Admin Portal and use your admin email and password

<br />

![MFA skip](https://onlinesuccess.com.au/images/d6cd655894ed3fadb86adb6cdafcf20e.png)

7. In the **Microsoft 365 admin center**, click the three horizontal lines in the top left of the screen to show the menus

![click three horizontal lines](https://onlinesuccess.com.au/images/e000bb9f0d94f7d9e2395e2d265163bb.png)

8. Click **Show all**

![Show all](https://onlinesuccess.com.au/images/018059bc8873e2886cf8d0c406588f98.png)

9. Click **Settings** to reveal more options

![click settings](https://onlinesuccess.com.au/images/9eba0516b9c5e069ee2433e60eca233c.png)

10. Click **Domains**

![click domains](https://onlinesuccess.com.au/images/ca2aa49f50406a1cb497bbdf8fc44b97.png)

11. Click on your domain - it will show as **Incomplete setup**, under **Status**

![click on your domain](https://onlinesuccess.com.au/images/cd23c8830bb6d15cdfbede05c8ce80e9.png)

12. Click **Start setup**

![start setup](https://onlinesuccess.com.au/images/ae6c547744f61c95dbacb80e66d8e040.png)

13. Under **How do you want to verify your domain?** Click **Add a txt record to the domain's DNS records** and click **Continue**

You can check out Microsoft's helpful video for further assistance

![how do you want to verify your domain](https://onlinesuccess.com.au/images/e3e13202abf0e05e1c664014e9ba1b93.png)

14. Add the **TXT** record to your domain's DNS records, this is where your Name Servers are pointing. If you are using cPanel, [click here to see a support article on how to add zone records](/websites-hosting/cpanel/how-to-manage-zone-records-in-cpanel). If you are using another provider, you may want to contact them for help or refer to Microsoft's video and support articles
15. Go back to the **Microsoft admin center** and click **Verify**

![verify record](https://onlinesuccess.com.au/images/9d067b7068ea160613b43b2c36b29d08.png)

16. Click **Continue**
17. It will now show you three more records you need to add to your DNS host. Click the arrow next to the record to show it

![arrow to reveal](https://onlinesuccess.com.au/images/4b499966aa3a7692a6e9fde222954bbe.png)

18. Add the **MX**, **CNAME**, and **TXT** record to the same place you added the first **TXT** record. [Again, please click here if you are using cPanel to see how to add zone records](/websites-hosting/cpanel/how-to-manage-zone-records-in-cpanel)
19. Go back to the **Microsoft admin center** and click **Continue**

If it fails, please retry in an hour as it can take a while before changes to your DNS settings are updated globally

20. If successful it will say **Domain setup is complete**

![domain setup complete](https://onlinesuccess.com.au/images/c24b9a06394fb5c944451a979bd076a9.png)

21. Click **Done**
22. You can now go back and create your Microsoft email account.


# Setup Automatic Replies in Outlook (New) or Microsoft Email
Source: https://support.webcentral.au/emails/ms365-emails/how-to-set-up-automatic-replies-for-your-microsoft-email-account



## What is an automatic reply?

An automatic reply (or autoresponder) is an automated response sent to anyone who sends your email account an email. Set up an automatic reply to let others know you are on vacation or aren't available to respond. You can set your replies to start and end at specific times or turn it on indefinitely.

This article will show you how to:

* [Set up automatic replies in outlook.com](#how-to-set-up-automatic-replies-in-outlookcom)
* [Turn off automatic replies in outlook.com](#how-to-turn-off-automatic-replies-in-outlookcom)

## How to set up automatic replies in Outlook.com

1. Log in to outlook.com with your Microsoft email account
2. Click **Settings** (the cog icon)

![Settings cog](https://onlinesuccess.com.au/images/4835210040a6ea686c9c6185fc649eec.png)

3. Click **View all Outlook settings**

![click view all setting](https://onlinesuccess.com.au/images/90f3fb832d8869d026f563bc296314c0.png)

4. Click **Automatic replies**

![Automatic replies](https://onlinesuccess.com.au/images/0f18d95e5e560a372357c9083a60d2c3.png)

5. Turn automatic replies on by clicking the button next to **Turn on automatic replies**

![Turn on automatic replies](https://onlinesuccess.com.au/images/b5fb1a46f426dec9982a3a055ae3d9f1.png)

6. You can set a time period by clicking **Send replies only during a time period**, in which your automatic replies will only be sent during the specified time and will turn off automatically

You can set the **Start time** and **End time** as well as **Block your calendar for this period**, **Automatically decline new invitations for events that occur during this period**, and **Decline and cancel my meetings during this period**

![set duration](https://onlinesuccess.com.au/images/2953a41afba39870268e651c803c46b2.png)

If you do not select this option, the automatic reply will continue indefinitely until you manually turn it off

7. Under **Send automatic replies inside your organization**, type in your reply message

This message will be sent to your colleagues, who are a part of your organisation.

8. Leave the box **Send replies outside of your organization** ticked if you want to send replies to people outside of your organisation such as customers, vendors, partners, etc.

If you only want people in your contact list to receive an automatic reply, select **Send replies only to contacts.**

![reply message](https://onlinesuccess.com.au/images/2d995e0368c922085f25e8f39c556752.png)

## How to turn off automatic replies in Outlook.com

1. Log in to outlook.com with your Microsoft email account
2. Click **Settings**

![Settings](https://onlinesuccess.com.au/images/a5f68cabb7169bf89c9bba37a64bf5a7.png)

3. Click **View all Outlook settings**

![click view all setting](https://onlinesuccess.com.au/images/90f3fb832d8869d026f563bc296314c0.png)

4. Click **Automatic replies**

![Automatic replies](https://onlinesuccess.com.au/images/7d3b2a08f7d19d04a5ef769eb78059d7.png)

5. Turn automatic replies off by clicking the button next to **Automatic replies on**

![turn off](https://onlinesuccess.com.au/images/a37bd3191c77de62d11443690eda3fa4.png)


# Microsoft 365 Zone Records
Source: https://support.webcentral.au/emails/ms365-emails/microsoft-365-zone-records



If you're looking for the default Microsoft 365 DNS records, we've listed them below. For more information on DNS records, you can visit our **Understanding DNS** support article.

| Record Type | Host Name | TXT Value                                      | TTL  |
| ----------- | --------- | ---------------------------------------------- | ---- |
| TXT         | @         | MS=msXXXXXXXX                                  | 3600 |
| TXT         | @         | v=spf1 include:spf.protection.outlook.com -all | 3600 |

| **Record Type** | **Host Name** | **Points to**                          | **TTL** | **Priority** |
| --------------- | ------------- | -------------------------------------- | ------- | ------------ |
| MX              | @             | domain-tld.mail.protection.outlook.com | 3600    | 0            |

| **Record Type** | **Host Name**          | **Points to**                             | **TTL** |
| --------------- | ---------------------- | ----------------------------------------- | ------- |
| CNAME           | autodiscover           | autodiscover.outlook.com                  | 3600    |
| CNAME           | sip                    | sipdir.online.lync.com                    | 3600    |
| CNAME           | lyncdiscover           | webdir.online.lync.com                    | 3600    |
| CNAME           | msoid                  | clientconfig.microsoftonline-p.net        | 3600    |
| CNAME           | enterpriseregistration | enterpriseregistration.windows.net        | 3600    |
| CNAME           | enterpriseenrollment   | enterpriseenrollment.manage.microsoft.com | 3600    |

| **Record Type** | **Host Name** | Target                 | TLL  | Priority | Service            | Protocol | Port | Weight |
| --------------- | ------------- | ---------------------- | ---- | -------- | ------------------ | -------- | ---- | ------ |
| SRV             | @             | sipdir.online.lync.com | 3600 | 100      | \_sip              | \_tls    | 443  | 1      |
| SRV             | @             | sipfed.online.lync.com | 3600 | 100      | \_sipfederationtls | \_tcp    | 5061 | 1      |


# How to add 2 Step verification to OX Mail
Source: https://support.webcentral.au/emails/ox-mail-1/how-to-add-2-step-verification-to-professional-email



Professional Email can be setup with 2-Step Verification. This will need to be setup for each account.

1. Sign in to the [Professional Email login portal](/emails/ox-mail-1/how-to-log-in-and-use-professional-email-including-signatures-calendars-and-tasks)

2. Click the **Cog**, **Settings**, **Security**, **2-Step Verification** then Click **Add verification option**

![mail mfa](https://onlinesuccess.com.au/images/4446a624718294b1e3c09c073c1bb8d5.png)

3. Click **Google Authenticator or compatible**

![mail mfa2](https://onlinesuccess.com.au/images/7022580248b6bab9191793d46c03c641.png)

4. Scan the **QR Code** that is provided to you onscreen. Add this to your MFA App. We recommend Authy, Duo Mobile, Last Pass Authenticator, Microsoft Authenticator Or Google Authenticator.

![mail mfa3](https://onlinesuccess.com.au/images/2c829428f773332ae8d9a660ad570456.png)

5. Then Add the Authentication code that is in your MFA App. Below is an example from **DUO** Mobile.

![mail mfa6](https://onlinesuccess.com.au/images/32b7ce82e4519e2eaefb92e81511216d.png)

6. Click **Backup code to access your account** if you want to set this up now. If you want to set it up later, click **Close**.

![mail mfa4](https://onlinesuccess.com.au/images/b8e60732c6ed0d9e21a7da8ff579f256.png)

7. Below is an example of the **Recovery Code** that you can **Print** or **Download** to keep in a safe location.

![mail mfa5](https://onlinesuccess.com.au/images/264e52a39e566974e503a7bcd8e3a773.png)

8. You have now setup **2-Step verification** in your Professional Email.

![mail mfa7](https://onlinesuccess.com.au/images/004ce08fe51c0c15cb815d885436fdb4.png)

9. Now, Whenever you access your **Professional Email** address you will need to enter the **Passcode** that is setup in your MFA App.

![mail mfa8](https://onlinesuccess.com.au/images/cb4d128b7aab62280f5e92b1070332ae.png)


# How to add your OX Email account to Gmail on Android
Source: https://support.webcentral.au/emails/ox-mail-1/how-to-add-your-professional-email-account-to-gmail-on-android



***Important:***\_ OX Email needs to be added to your device as IMAP or POP. It is not compatible with Exchange.\_

*If you have been migrated from Microsoft Email Essentials to OX Email, **you will need to migrate your calendars and contacts manually**.* [*Please check out Microsoft's guides on exporting and importing contacts and calendars.*](https://support.microsoft.com/en-us/office/import-and-export-outlook-email-contacts-and-calendar-92577192-3881-4502-b79d-c3bbada6c8ef)

You can add your OX Email account to Gmail on an Android device.

Our recommended settings are:

* IMAP
  * server: mail.wcg-mail.com
  * port: 993 (SSL encryption)
* SMTP
  * server: mail.wcg-mail.com
  * port 587 - encryption TLS

## Add your email to Gmail

1. Tap the Gmail app <img alt="Gmail Icon" />
2. Tap your profile

![Tap profile](https://onlinesuccess.com.au/images/00bf28c8e211f8ac5756f88964c4c6b1.png)

3. Tap **Add another account**

If you are using Gmail on this device for the first time, open the app and click + **Add an email address**

![tap add account](https://onlinesuccess.com.au/images/fb70175d017f4ae19f1dac6037fae36f.png)

4. Tap **Other**
5. Type in your email address and click **Next**
6. Tap **Personal (IMAP)** or **Personal (POP)**

We recommend IMAP as it will sync all your devices, using this email account, together - making sure you're up to date no matter the device you choose to access your email on.

7. Under **Server**, change the incoming server to **mail.wcg-mail.com** and click **Next**

![incoming server](https://onlinesuccess.com.au/images/a3579833a0d4d0c7eea7ed5f5276c004.png)

8. Under **Server**, change the SMTP server to **mail.wcg-mail.com** and click **Next**

![outgoing server](https://onlinesuccess.com.au/images/fa8d6ac64ad4519722fd1155699c59b8.png)

9. Select the **Account options** that you want and click **Next**
10. You can update the **Account name (Optional)** and **Your name** and click **Next**

**Your name** is the name that is displayed on sent emails

![account name](https://onlinesuccess.com.au/images/7c690398843c664d91b613b453019e41.png)

You can now access your email account through Gmail on your Android device.

## How to switch between email accounts in Gmail

1. Tap the Gmail app <img alt="Gmail Icon" />
2. Tap your profile

![Tap profile](https://onlinesuccess.com.au/images/cfc9815fda603c9ab394b20432fc72fd.png)

3. Tap on the account you want to view

![change account](https://onlinesuccess.com.au/images/c812c241eb53c8eb8618c94795529157.png)


# How to add your OX Email account to Mozilla Thunderbird
Source: https://support.webcentral.au/emails/ox-mail-1/how-to-add-your-professional-email-account-to-mozilla-thunderbird



***Important:***\_ OX Email needs to be added to your device as IMAP or POP. It is not compatible with Exchange.\_

*If you have been migrated from Microsoft Email Essentials to OX Email, **you will need to migrate your calendars and contacts manually**.* [*Please check out Microsoft's guides on exporting and importing contacts and calendars.*](https://support.microsoft.com/en-us/office/import-and-export-outlook-email-contacts-and-calendar-92577192-3881-4502-b79d-c3bbada6c8ef)

You can add your OX Email account to Mozilla Thunderbird.

Our recommended settings are:

* IMAP
  * server: mail.wcg-mail.com
  * port: 993 (SSL encryption)
* SMTP
  * server: mail.wcg-mail.com
  * port 587 - encryption TLS

## Add your email to Mozilla Thunderbird

1. Open Thunderbird
2. Click the **Menu** <img alt="menu" />
3. Click **+New**

![Click Tool and New](https://onlinesuccess.com.au/images/8a955a3187646ca16f4c428125392082.png)

4. Click **Existing Mail Account...**

![click existing](https://onlinesuccess.com.au/images/016d80f62a5161be6ce908f338cf5f55.png)

5. Type in your name, email address, and password, then click **Continue**

![input name and details](https://onlinesuccess.com.au/images/14626cba6210427c85befe33448e5cf0.png)

6. Select **IMAP** and click **Configure manually**

![click configure manually](https://onlinesuccess.com.au/images/a62a8a470e56d02761a9a752424092cd.png)

7. Under **INCOMING SERVER**, input the below settings

Protocol: IMAP\
Hostname: mail.wcg-mail.com\
Port: 993\
Connection Security: SSL/TLS\
Authentication Method: Normal Password\
Username: Your name

8. Under **OUTGOING SERVER**, input the below settings

Hostname: mail.wcg-mail.com\
Port: 587\
Connection Security: STARTTLS\
Authentication Method: Normal Password\
Username: Your name

![Manual setup](https://onlinesuccess.com.au/images/ff22e644249d388032a376cd8690967d.png)

9. Click **Re-test**

![Click Retest](https://onlinesuccess.com.au/images/508f8dfcb41ac3c0b433ad85c51ebb06.png)

10. Click **Done**
11. Click **Finish**

Your account has now been added to Mozilla Thunderbird.


# How to add your OX Email account to Outlook
Source: https://support.webcentral.au/emails/ox-mail-1/how-to-add-your-professional-email-account-to-outlook



***Important:***\_ OX Email needs to be added to your device as IMAP or POP. It is not compatible with Exchange.\_

*If you have been migrated from Microsoft Email Essentials to OX Email, **you will need to migrate your calendars and contacts manually**.* [*Please check out Microsoft's guides on exporting and importing contacts and calendars.*](https://support.microsoft.com/en-us/office/import-and-export-outlook-email-contacts-and-calendar-92577192-3881-4502-b79d-c3bbada6c8ef)

You can add your OX Email account to Outlook.

Our recommended settings are:

* IMAP
  * server: mail.wcg-mail.com
  * port: 993 (SSL encryption)
* SMTP
  * server: mail.wcg-mail.com
  * port 587 - encryption STARTTLS

## Add your email to Outlook

1. Open Outlook
2. Click **File**
3. Click **+Add Account**

![add account](https://onlinesuccess.com.au/images/3a3c0c3869561aa6eea5432ff42bb813.png)

4. Type in your email address and click **Connect**

![connect](https://onlinesuccess.com.au/images/fe92b3b20b4d048fa85d841e3ee392a4.png)

5. Select **IMAP** or **POP**

We recommend IMAP as it will sync all your devices, using this email account, together - making sure you're up to date no matter the device you choose to access your email on.

6. Under **Incoming mail**, input the below settings

Server: mail.wcg-mail.com\
Port: 993\
Encryption method: SSL/TLS

7. Under **Outgoing mail**, input the below settings

Server: mail.wcg-mail.com\
Port: 587\
Encryption method: STARTTLS

![settings](https://onlinesuccess.com.au/images/8b426f184298c98bd3ca4ee47ea5500e.png)

8. Click **Next**
9. Type in your password

If you have forgotten your password you can view it in your Webcentral account, under **OX mail**

10. Click **Connect**

Your account has now been added to Outlook.


# How to add your OX Email account to the iPhone and iPad Mail app
Source: https://support.webcentral.au/emails/ox-mail-1/how-to-add-your-professional-email-account-to-the-iphone-and-ipad-mail-app



***Important:***\_ OX Email needs to be added to your device as IMAP or POP. It is not compatible with Exchange.\_

*If you have been migrated from Microsoft Email Essentials to OX Email, **you will need to migrate your calendars and contacts manually**.* [*Please check out Microsoft's guides on exporting and importing contacts and calendars.*](https://support.microsoft.com/en-us/office/import-and-export-outlook-email-contacts-and-calendar-92577192-3881-4502-b79d-c3bbada6c8ef)

You can add your OX Email account to the Mail app on your iPhone and iPad.

Our recommended settings are:

* IMAP
  * server: mail.wcg-mail.com
  * port: 993 (SSL encryption)
* SMTP
  * server: mail.wcg-mail.com
  * port 587 - encryption TLS

## Quickly add your account

You can easily add your email account to Apple Mail using the **Connect this device** feature in OX Email online. Follow the below steps to find out how:

1. [Log in to your email account online](https://mail.wcg-mail.com/appsuite/)
2. Tap on your **Profile picture** <img alt="tap profile pic" />
3. Tap **Connect this device**

![tap connect device](https://onlinesuccess.com.au/images/3be7c0b92e51c78e64a6ebe215c988b0.png)

4. Tap **Email with iOS Mail**

![tap email iOS](https://onlinesuccess.com.au/images/348d3577f636473d515f004ca8162dac.png)

5. Tap **Download configuration**

![download config](https://onlinesuccess.com.au/images/cdf5504bba2e56f32facfa142883d4d9.png)

6. The email **Profile** will be downloaded, click **Close**

![profile downloaded](https://onlinesuccess.com.au/images/f8276768dd8a152c257a1104877cfef8.png)

7. Go to your phone's home page and tap **Settings** <img alt="setting icon" />
8. Tap **Profile Downloaded**

![tap profiles downloads](https://onlinesuccess.com.au/images/508be642a3b3220e7753da339756b833.png)

9. Click **Install**

![click install](https://onlinesuccess.com.au/images/1d26688584bccb43c6d5e4c7002cf274.png)

10. You may need to enter your devices passcode/password

This is the passcode/password you use to access your device (not the email account)

11. Click **Install**
12. Under **Incoming Mail**, enter your email addresses password and click **Next**
13. Under **Outgoing Mail**, enter your email addresses password and click **Next** (the same as above)

![enter outgoing](https://onlinesuccess.com.au/images/c047b6658a023682fd3b719e4997006e.png)

14. Tap **Done**

![click done](https://onlinesuccess.com.au/images/9964fa4412a012e9d412d01b6860cd91.png)

15. Your email account has now been added to **Apple Mail**, open the app to start using your email

## How to manually add your email to the Mail app

To manually add your email account to Apple Mail, using our server settings, follow the below steps:

1. Tap **Settings**
2. Scroll down and tap **Mail**

![tap mail](https://onlinesuccess.com.au/images/7fe7aaac205f4e1d2f33aa24e6b8e3ae.png)

3. Tap **Accounts**

If you are using an older iPhone or iPad, tap **Passwords & Accounts**

4. Tap **Add Account**
5. Tap **Other**

![tap other](https://onlinesuccess.com.au/images/01a7411b9b430d9368bfc7b679ac72cc.png)

6. Tap **Add Mail Account**
7. Type in your name, email address, and password

The **Description** will update automatically after you input the above - you can change it or leave it as is.

![enter details](https://onlinesuccess.com.au/images/1dac9ddd776789cb9c1b1c4c4a27d9c0.png)

8. Tap **Next**
9. Select **IMAP** or **POP**

We recommend IMAP as it will sync all your devices, using this email account, together - making sure you're up to date no matter the device you choose to access your email on.

10. Under **INCOMING MAIL SERVER**, input the below settings

Host Name: mail.wcg-mail.com\
Username: your full email address (e.g. [john@letsgowebcentral.au](mailto:john@letsgowebcentral.au))\
Password: your email password

11. Under **OUTGOING MAIL SERVER**, input the below settings

Host Name: mail.wcg-mail.com\
Username: your full email address (e.g. [john@letsgowebcentral.au](mailto:john@letsgowebcentral.au))\
Password: your email password

![enter server settings](https://onlinesuccess.com.au/images/8f27ed38892852f4b9f2ebd139a9ba3c.png)

12. Tap **Next**
13. Tap **Save**

You can now access your email through the Mail app on your Apple device.


# How to add your OX Email account to Windows Mail
Source: https://support.webcentral.au/emails/ox-mail-1/how-to-add-your-professional-email-account-to-windows-mail



***Important:***\_ OX Email needs to be added to your device as IMAP or POP. It is not compatible with Exchange.\_

*If you have been migrated from Microsoft Email Essentials to OX Email, **you will need to migrate your calendars and contacts manually**.* [*Please check out Microsoft's guides on exporting and importing contacts and calendars.*](https://support.microsoft.com/en-us/office/import-and-export-outlook-email-contacts-and-calendar-92577192-3881-4502-b79d-c3bbada6c8ef)

You can add your OX Email account to Windows Mail.

Our recommended settings are:

* IMAP
  * server: mail.wcg-mail.com
  * port: 993 (SSL encryption)
* SMTP
  * server: mail.wcg-mail.com
  * port 587 - encryption TLS

## Add your email to Windows Mail

1. Open Windows Mail
2. Click **Accounts**
3. Click **+Add account**

![click account](https://onlinesuccess.com.au/images/059416ffbd11eb686a4b6b2c7cfbdac1.png)

4. Click **Advanced setup**

![advanced setup](https://onlinesuccess.com.au/images/1998a1773d1fb8cee6a9746127d7968d.png)

5. Click **Internet email**

![internet email](https://onlinesuccess.com.au/images/e09904f8ef2523f3d7e7824dbda55f94.png)

6. Under **Email address**, type in your email address
7. Under **User name**, type in your email address again
8. Under **Password**, enter your password

If you have forgotten your password, [click here to find it in your Webcentral account.](/emails/professional-mail/professional-business-email-setup)

9. Under **Account name**, name this account (e.g. your email address or name)
10. Under **Send your message using this name**, type in whatever you want customers to see as the sender (e.g. your name or business)
11. Under **Incoming email server**, type in mail.wcg-mail.com
12. Under **Account type**, select the type of account you want to add

We recommend **IMAP4** as this will sync all your devices together.

13. Under **Outgoing (SMTP) email server**, type in mail.wcg-mail.com
14. Leave all the options ticked
15. Click **Sign in**

![details filled in](https://onlinesuccess.com.au/images/4fec0b8aa79af346183a49a7f1b84150.png)

16. Click **Done**

It may take a few minutes for all your emails to arrive.

![done](https://onlinesuccess.com.au/images/7cfc039cf57c4263b920fbc92a3a529e.png)


# How to add your OX Email to the Apple Mail app
Source: https://support.webcentral.au/emails/ox-mail-1/how-to-add-your-professional-email-to-apple-mail-on-a-mac



***Important:***\_ OX Email needs to be added to your device as IMAP or POP. It is not compatible with Exchange.\_

*If you have been migrated from Microsoft Email Essentials to OX Email, **you will need to migrate your calendars and contacts manually**.* [*Please check out Microsoft's guides on exporting and importing contacts and calendars.*](https://support.microsoft.com/en-us/office/import-and-export-outlook-email-contacts-and-calendar-92577192-3881-4502-b79d-c3bbada6c8ef)

You can add your OX Email account to Apple Mail on a Mac.

Our recommended settings are:

* IMAP
  * server: mail.wcg-mail.com
  * port: 993 (SSL encryption)
* SMTP
  * server: mail.wcg-mail.com
  * port 587 - encryption TLS

## Add your email to Apple Mail on a Mac

1. Open Apple Mail
2. Click **Mail**
3. Click **Add Account**

![click Mail](https://onlinesuccess.com.au/images/ca99bda94404462d8c55ac49ae3513ea.png)

4. Select **Other Mail Account...** and click **Continue**

![select other](https://onlinesuccess.com.au/images/bbe393573abcf38fdbd74f296bb53a6b.png)

5. Type in your name, email address, and password and click **Sign In**

![type email](https://onlinesuccess.com.au/images/cb1e7fa6a05db1e577e5825185d2e954.png)

6. Select **IMAP**
7. Next to **Incoming Mail Server** type mail.wcg-mail.com
8. Next to **Outgoing Mail Server** type mail.wcg-mail.com
9. Click **Sign In**

![sign in](https://onlinesuccess.com.au/images/935f1bad758632657c155cfcb725546e.png)

10. Select the apps you want to use with this account and click **Done**

Your account has now been added to Apple Mail on your Mac.


# How to create an email signature in WebmailOX
Source: https://support.webcentral.au/emails/ox-mail-1/how-to-create-an-email-signature-in-webmailox



1. Click on the **Gear** icon in the top right hand corner
2. From the drop down, click **Settings**
3. Inside the settings portal, chose **Email** from the left hand side menu
4. Scroll down to **Signatures** and click **Add a new signature**
5. Fill in the text boxes with the information you want in your signature
6. You can add several different signatures and set one as a default, or chose one when sending an email from the panel on the left hand side in the email window


# OX Email server settings
Source: https://support.webcentral.au/emails/ox-mail-1/how-to-find-your-professional-email-server-settings



***Important:***\_ OX Email needs to be added to your device as IMAP or POP. It is not compatible with Exchange.\_

*If you have been migrated from Microsoft Email Essentials to OX Email, **you will need to migrate your calendars and contacts manually**.* [*Please check out Microsoft's guides on exporting and importing contacts and calendars.*](https://support.microsoft.com/en-us/office/import-and-export-outlook-email-contacts-and-calendar-92577192-3881-4502-b79d-c3bbada6c8ef)

Our recommended OX Email server settings are:

### Incoming Server Settings

| Server     | mail.wcg-mail.com           |
| ---------- | --------------------------- |
| Port       | 993 (IMAP) or 995 (POP)     |
| Username   | Your email address          |
| Connection | SSL/TLS                     |
| Password   | Your email account password |

### Outgoing Server Settings

| Server     | mail.wcg-mail.com           |
| ---------- | --------------------------- |
| Port       | 587                         |
| Username   | Your email address          |
| Connection | SSL/TLS                     |
| Password   | Your email account password |

When adding your email account to your device, you may need to manually set it up. You can find your OX Email server settings by following the below steps:

1. [Log in to OX Email](https://mail.wcg-mail.com/appsuite/)
2. Click the menu <img alt="cog" />
3. Click **Connect your device**

![connect device](https://onlinesuccess.com.au/images/6fa11741232edc980ef55ffeec8c652d.png)

4. Click the device you are adding your email to

![select the device](https://onlinesuccess.com.au/images/372adfc77e8aebd0a2e8ac8eeec45e2d.png)

5. Click the email option

![email with iOS](https://onlinesuccess.com.au/images/ee68c1030c7a6cc4546e862e5f886961.png)

6. You may need to click **Show manual configuration options**

![show manual](https://onlinesuccess.com.au/images/a18d977ca2a0c4acd8c0d716df1f3282.png)

7. You can now see your email settings

Use these settings to set up your email account on your device. [Click here to see our guides on how to add your email to your device](/emails/device-setup/email-software-settings).

![manual settings](https://onlinesuccess.com.au/images/39c1f16518b4e8f2b455d4ba97f614f3.png)


# How to link your domain to your OX Email
Source: https://support.webcentral.au/emails/ox-mail-1/how-to-link-your-domain-to-your-professional-email



After buying your OX Email from Webcentral, the first step is to link your domain to your emails. If your domain uses Webcentral's Name Servers, then your setup will be automatic and you can go ahead and create your email - [click here to see how to create your OX Email account](/emails/professional-mail/professional-business-email-setup). However, if your Name Servers are with another provider, you'll just need to make three changes.

This article explains:

* How to check what Name Servers you are using (and if your setup is automatic or manual)
* What zone records do you need to add to your DNS

## Will my OX Email set up be automatic or manual?

To find out, check your domains Name Servers. If your Name Servers are pointing to us, then we've already added all the necessary records.

To check your name servers, use our WHOIS lookup tool. Here's a quick guide on how to use it:

1. [Click here to go to our WHOIS lookup tool](https://www.webcentral.au/domain-names/whois/)
2. Type in your domain name and click **SEARCH**

![domain lookup](https://onlinesuccess.com.au/images/4485e05dffc6081d10837ad2c42e728a.png)

3. Under **WHOIS**, look for the Name Servers

![name server result](https://onlinesuccess.com.au/images/4456da85aa0846c4df239e41b8435b32.png)

4. If your Name Servers are pointing to NETREGISTRY.NET (like in the above image) then your setup will be automatic and you can now create your email account, [click here to see how](/emails/professional-mail/professional-business-email-setup).

However, if your Name Servers are pointing to another provider or hosting service like cPanel (as seen in the below image), you will need to manually connect your domain to your email service.

![server cpanel](https://onlinesuccess.com.au/images/d587c7679371c5f9fbdd84bb73fdb090.png)

## How do I manually link my domain to my emails?

Log in to, or contact, the provider that hosts your domain's Name Servers and add or update the below 3 zone records.

| **Record Type** | **Host Name**                               | **Value**                                    | **Priority** |
| --------------- | ------------------------------------------- | -------------------------------------------- | ------------ |
| MX              | Your domain name (e.g. letsgowebcentral.au) | mx.wcg-mail.com                              | 10           |
| TXT             | Your domain name (e.g. letsgowebcentral.au) | v=spf1 a mx include:\_spf.wcg-mail.com \~all |              |
| CNAME           | autodiscover                                | auto1.wcg-mail.com                           |              |

The below records are not essential but allow you to connect to our email server using different hostnames. You can add them if you like.

| **Record Type** | **Host Name**             | **Value**          |
| --------------- | ------------------------- | ------------------ |
| CNAME           | autoconfig.yourdomain.com | auto1.wcg-mail.com |
| CNAME           | pop.yourdomain.com        | mail.wcg-mail.com  |
| CNAME           | smtp.yourdomain.com       | mail.wcg-mail.com  |
| CNAME           | imap.yourdomain.com       | mail.wcg-mail.com  |
| CNAME           | webmail.yourdomain.com    | mail.wcg-mail.com  |
| CNAME           | pop3.yourdomain.com       | mail.wcg-mail.com  |

If you are using cPanel (and your name servers are set to either **ns1.server-cpanel.com** or **ns1.mysecurecloudhost.com**), [click here to see a support article on how to add/edit zone records in cPanel](/websites-hosting/cpanel/how-to-manage-zone-records-in-cpanel).

After adding the records, it may take a few hours for them to take effect. In the meantime, you can create your OX Email in your Webcentral account, [click here to see how](/emails/professional-mail/professional-business-email-setup).


# How to log in and use OX Email (including signatures, calendars and tasks)
Source: https://support.webcentral.au/emails/ox-mail-1/how-to-log-in-and-use-professional-email-including-signatures-calendars-and-tasks



As well as being able to add your Professional Email account to your devices such as your iPhone, iPad, tablet, Android, Mac or PC - you can also use Professional Email online. You can access your mail, calendar, contacts, tasks, and more from your web browser (e.g. Google Chrome, Safari, Firefox etc.).

This article will show you how to:

* Log in to OX Email
* Add OX Email to your phone and tablet's home screen
* Send an email
* Create an email signature
* Make an appointment in your calendar
* Add or edit a task

## How to log in to OX Email

After you've created your email, you can log in to OX Email through your web browser by using your email address and password. Follow the below steps to log in:

1. [Click here to go to the OX Email login portal](https://mail.wcg-mail.com/appsuite/)
2. In the **User name** text box, type your email address.
3. In the **Password** text box, type your password.
4. Optionally, you can select the **Stay signed in** check box.
   <Warning>
     When this option is enabled, you are **not** signed out after you close your browser. You can return to your account later, on the same device, without having to sign in again. This can be useful to save time, but it is also a security risk if other people use your device.
   </Warning>
5. Click **Sign in**.

![login to webmail](https://onlinesuccess.com.au/images/6b6fb9b9ca938dc301342c6a39f9bc68.png)

<br />

## How to add OX Email to your phone and tablet's home screen

To help you quickly access your OX Email online, you can add it to your phone and tablet's home screen. [Click here to see our guide on how to do this on an Android and iPhone/iPad](/emails/device-setup/email-software-settings).

![home screen](https://onlinesuccess.com.au/images/a1cff61ca2a03f3393a0a1f3ca12ea50.png)

## How to send an email

1. In OX Email, click **Compose**

![Click compose](https://onlinesuccess.com.au/images/6f0ae454f98d3ce9e457fa2551479365.png)

2. Compose your email

You can add attachments from your computer or drive by clicking either <img alt="attach" />

![Compose your email](https://onlinesuccess.com.au/images/8c85750beb987635755cb1ce8aa25e69.png)

3. Click **Send**

If you're not ready to send your email and want to continue editing it later, you can click the minimize button

![click minimize](https://onlinesuccess.com.au/images/49ee74cee0e9454aeeb00fe1e16e63e0.png)

You can return to editing your email by clicking it on the bottom left of your screen or double-clicking the email in **Drafts**

![drafts and bottom of screen](https://onlinesuccess.com.au/images/9229c681d225a2124b5ab70846656153.png)

## How to set up a signature

1. Click **Settings** <img alt="settings" />
2. Click **Mail** to reveal more options
3. Click **Signatures**

![Click signatures](https://onlinesuccess.com.au/images/e031069aafca2cbc7c11970aacbd7eca.png)

4. Click **+Add new signature**

![Click add new signatures](https://onlinesuccess.com.au/images/29573307f1f02161917a02ba1fd7876d.png)

5. Fill in the details to create your signature

![Add signature](https://onlinesuccess.com.au/images/f67662365939fbb9b33e172cd58acd91.png)

You can hyperlink text or add an image with these buttons <img alt="buttons" />

6. You can edit or delete this signature from the **Signatures** menu in **Settings**

![Edit or delete signatures](https://onlinesuccess.com.au/images/5127a9bb589a319161365975b0159a58.png)

## How to use the calendar

1. Click the calendar icon <img alt="calendar icon" />

![calendars](https://onlinesuccess.com.au/images/89e3415d2fc1766e38cbb7d279718d52.png)

2. To book an appointment, double-click on a time slot or click and drag your mouse to book a longer appointment

![drag timeframe](https://onlinesuccess.com.au/images/f576ce441b8d77a23b9712f91f525e50.png)

3. Fill in the details

![Sales meeting](https://onlinesuccess.com.au/images/7158c4787b5988fe1cf4ff27e3865c25.png)

4. Click **Create**

You have now created an appointment and any participants will have this added to their OX Email calendars as well.

5. To view the appointment details, edit them, or delete the appointment, click on the scheduled appointment in your calendar

![edit appointment](https://onlinesuccess.com.au/images/bb4a0e88a7669227567b725e8c5705e4.png)

## How to add a task

You can create tasks to easily manage and track your to-do list. To create a task follow the below steps:

1. Click the app menu <img alt="app menu" />
2. Click **Tasks**

![Tasks](https://onlinesuccess.com.au/images/293d4d3deee09357d27b613a91c4d331.png)

3. You can view and edit your existing tasks and create new ones

![new task](https://onlinesuccess.com.au/images/257dbe07624eb1cb8ee61cf880f6133c.png)

4. When creating a new task, you can keep it simple and just type the **Subject** and **Description**

![subject and description](https://onlinesuccess.com.au/images/2fbccb1595413984a5e6de6f1de78f8b.png)

Or you can click **Expand form** to include more details such as start and end dates, reminders, set the status and priority, update its progress, invite participants and more.

![expanded fields](https://onlinesuccess.com.au/images/68aad33ac3cf64320c9fb2e31af22446.png)

5. Click **Create**

You can quickly edit, set a due date, mark as done and delete existing tasks.

![edit existing task](https://onlinesuccess.com.au/images/dacc42c82a9a67f89657983637e22bcf.png)


# How to set up forwarding in OX Email
Source: https://support.webcentral.au/emails/ox-mail-1/how-to-set-up-forwarding-in-professional-email



You can have all emails sent to your OX Email account (OX Mail) forwarded to another email address.

1. [Log in to OX Email](/emails/ox-mail-1/how-to-log-in-and-use-professional-email-including-signatures-calendars-and-tasks)
2. Click the cog icon <img alt="cog" />
3. Click **Settings**

![settings](https://onlinesuccess.com.au/images/731434850506bef566e7d3a16e022704.png)

4. Click **Mail**

![mail](https://onlinesuccess.com.au/images/627b0e01d521ee5ec307ff030311e8c1.png)

5. Click **Auto forward...**

![auto forward](https://onlinesuccess.com.au/images/7a12378d27e04a275a450fc5ac1eef0c.png)

6. Switch **Auto forward** to on

![auto forward on](https://onlinesuccess.com.au/images/b39a85bbded8866082bc6f43c1acfa4c.png)

7. Enter the email address you want to forward emails to

If you want to keep a copy of the emails in your OX Email account, tick **Keep a copy of the message**

![keep copy](https://onlinesuccess.com.au/images/9880185e63b522e1c9a2525016b88771.png)

8. Click **Apply changes**

To quickly edit auto-forwarding, click **Auto forwarding is active**, under **Compose**

![quickly edit forwarding](https://onlinesuccess.com.au/images/dc4058e4efb16148a3713af6f1a5eb0e.png)


# Microsoft Email to OX Mail Migration FAQ
Source: https://support.webcentral.au/emails/ox-mail-1/microsoft-email-to-professional-email-migration-faq



## Why am I being migrated to OX Email?

Because you are using a Microsoft Email Essentials license you are being migrated to OX Email. Microsoft has decided to stop supporting the Email Essentials license. In order to ensure your email accounts continues to work, we are migrating our customers onto our own OX Email service.

## What do I need to do?

We will create your OX email account and move all your emails into it. If you access your email on your device via a mail client (such as Outlook, Apple Mail, Gmail, etc.), then you will need to add your new Professional Email account using our server settings [(click here to check out our setup guides)](/emails/device-setup/email-software-settings).

## What about my calendars and contacts? will they be migrated?

Unfortunately, we will NOT be able to migrate your Microsoft calendars and contacts to OX Email for you. However, there are instructions to help you back these up and migrate them yourself. We will send you an email 14, 7, and then 2 days before your migration, giving you time to back them up. Once we've created your Professional Email account, you can add it to your device and then import your calendars and contacts. [Click here to see Microsoft's guides on exporting and importing contacts and calendars.](https://support.microsoft.com/en-us/office/import-and-export-outlook-email-contacts-and-calendar-92577192-3881-4502-b79d-c3bbada6c8ef)

## I only access my emails online through outlook.com, do I need to add OX Email to my device?

No. If you only want to access your emails online and don't want to add them to your device's mail client, then you can log straight in to OX Email [(click here to see our guide on how to log in to OX Email)](/emails/ox-mail-1/how-to-log-in-and-use-professional-email-including-signatures-calendars-and-tasks).

## Will you change my email account's name?

No. We will recreate the exact same email accounts that you have with Microsoft.

## When am I being Migrated?

We will email you 14, 7, and then 2 days before the migration with more details. We will contact the primary email address on your Webcentral account. Please check if your contact details are up to date.

## Does this change the price of my email?

No. You will continue to pay the same price.

## When I check my Webcentral account it says OX Mail, what is that?

OX stands for Open-Xchange and is an open-source email platform. This means companies like us can use OX Mail to provide the perfect email and productivity apps for our customers.

## Are there any other benefits to being migrated to OX Email?

Yes. For our customers being migrated, we are giving you the highest OX Email plan - Email Deluxe. This gives you access to:

* 50GB email storage (Email Essentials only has 15GB)
* Shared online calendars
* Tasks (to-do-list)
* Cloud storage

## Will my Microsoft emails continue to work after I've been migrated?

No. After we've migrated you over to OX Email your Microsoft emails will stop working and all emails will now arrive in your Professional Email inbox. You won't miss a single email but you will need to access them through Professional Email.

## Do I have to be migrated to OX Email?

No. If you want to keep using Microsoft you can buy one of our other plans that Microsoft is not discontinuing (such as [Microsoft Email Deluxe](https://www.webcentral.au/email-hosting/microsoft-365/), [Online Business Basic](https://www.webcentral.au/email-hosting/microsoft-365/), and [Business Professional](https://www.webcentral.au/email-hosting/microsoft-365/)). At the moment Microsoft Email Deluxe is not on our website - but you can still purchase it in your Webcentral account, [click here to see how](https://www.webcentral.au/email-hosting/microsoft-365/). Please let us know if you do NOT want to be migrated and we can remove you from the migration list and help set you up on your new Microsoft plan [(click here for our contact details)](https://www.webcentral.au/contact-us/).

## Questions?

If you have any questions about the migration, [please contact us (click here)](https://www.webcentral.au/contact-us/).


# Enable Catch All Emails on Business & Professional Packages
Source: https://support.webcentral.au/emails/professional-mail/enable-catch-all-emails-on-business-professional-packages



​Create and Assign a Catch-All Alias

<Note>
  Please note, if this option is not available please contact us
</Note>

1. Log in to SmarterMail as the domain administrator.
2. Go to More -> Settings > Domain Settings > Aliases.\
   Click New to create a new alias.

![](https://files.readme.io/8ac73963e1748bf3b4b2c3b5b25d10c0b8c8d6c689833cac7093fea96d160cdc-image.png)

3. Enter a name for the alias (e.g., "catchall").
4. Under the Email Address(es) tab, enter the email address where you want all unmatched emails to be delivered.
5. Enable the option Use as domain catch-all.
6. Click Save.


# How to Reset the Password
Source: https://support.webcentral.au/emails/professional-mail/how-to-reset-the-password



***Note: the instructions below only apply if you are the administrator for the Professional and Business Email service. If you are have a user account, you will need your current password***

1. Log into webcentral.au portal then find your Professional or Business email service
2. Head to the overview tab and in the Manage Your Service section, click "Admin Login"
3. Go to domain settings

![](https://files.readme.io/45291bf4d852643762a1e3161b86c54eff416dd3774beef273b23b831d17ce50-image.png)

4. Select the email account you wish to manage and click the three dots

![](https://files.readme.io/5ee3c89309c41e2bba6098239500fca09a98ff873bf16692ba5b09e0926b860b-image.png)

5. Reset the password in the popup, ensuring that it meets the security guidelines

![](https://files.readme.io/e6165111b2db2058800ce2deddef72e96e0d11ba5c2b9cb54b1ec2095aaf043f-image.png)

Done! You will be able to use this new password to log in on webmail and through your devices. If you run into any issues when completing the above steps, please don't hesitate to reach out to our Customer Care team.


# Professional & Business Email Setup
Source: https://support.webcentral.au/emails/professional-mail/professional-business-email-setup



Setting up your Webcentral professional or business email is super easy, and we'll walk you through each step from setting up your user, to adding your email to your devices!

### Start by creating a new user in your account.

1. Head to your Webcentral portal and find your Professional email service
2. In the Manage your service section, click the “**Admin login**” button; it will open a new tab
3. Find the tabs at the top of your page and click “**More**”
4. Click “**Domain Settings**”
5. Select “**New**” in the Users section

Now that your email address and password are set up, here's how you can add your new email to your device!

<Note>
  ***Pro tip:*** If your email app (like Outlook) has automatic settings, try those first. It’s usually an easy way to get started! But if you’d rather set things up yourself, no worries – we've got your back with the steps below.
</Note>

## Manual Email Setup

1. Open your email application (for example, Outlook).
2. Select **Add Account** or **Add Email Account**.
3. Choose **Advanced options** or **Set up my account manually** (if prompted).
4. Select **IMAP** as the account type (recommended).
5. Enter the following information: **Incoming (IMAP) Server**
   * Server: `server hostname`
   * Port: `993`
   * Encryption: `SSL/TLS` **Outgoing (SMTP) Server**
   * Server: `server hostname`
   * Port: `465` (SSL/TLS) or `587` (STARTTLS)
   * Encryption: `SSL/TLS` or `STARTTLS`
6. Enter your full email address as the username.
7. Enter your email account password.
8. Save the settings and allow the email application to test the connection.
9. Once the test is successful, select **Finish** to complete the setup.


# Message sending limits for Professional and Business Email
Source: https://support.webcentral.au/emails/professional-mail/sending-limits-for-professional-and-business-email

Learn what the message sending limits for Professional and Business Email are, and how they benefit customers.

To help maintain server performance and stability, Professional and Business email hosting accounts enforce a sending limit of **one thousand (1000) messages per hour**. This limit:

* Helps prevent abuse.
* Reduces the risk of IP address blacklisting.
* Ensures fair use for all of our customers.

If you have a large number of messages you want to send, try the following techniques to stay within the sending limit:

* Spread out sending your email messages over a longer period of time.
* Break up large recipient lists into smaller batches.


# Using the Mail Migration Tool
Source: https://support.webcentral.au/emails/professional-mail/using-the-professional-mail-migration-tool



When you sign up for Professional Email with Webcentral, you get the option to use the in-built migration tool. Please find below the steps to get started:

1. Log in to your Professional Mail account
2. ![](https://files.readme.io/0df31a09a732aa9ca80541658fd7f03d70be5c4da96378a7d67c43f8d2ce504a-image.png)
   Head to the 'settings' section via the top menu bar, under 'More'
3. ![](https://files.readme.io/0de3a13d3ccfbb6e2634288ec4d9aceab6d7b8f5eb3217d4bf366ca29713c7e8-image.png)
   Go to the 'Connectivity' section in settings and find the 'migrate' button on the right under 'Mailbox Migration'
4. ![](https://files.readme.io/0d7d650143ebbd329f858f9bccdd06e32b3db1bb116b218a992fbdf3a5890a73-image.png)
   Select the type of mail box you wish to transfer from
5. ![](https://files.readme.io/d203138c6cebf2fe682b0d8677ee60d1411909695047c10c4ac67f0a16c87353-image.png)
   Enter in the settings as given by your previous email service provider
6. ![](https://files.readme.io/950e243f08c35b44a88e46cac96c22f1cc87c3a8682d12d13f2829cd1bb63791-image.png)
   Once you press the 'Start' button and provided your settings are correct, the migration will start. You can track its progress as the data is imported. How long this process will take will depend on how any emails you have!

#### If the migration takes longer than expected, you can continue to enjoy your Professional Mail in the meantime. Also keep in mind, the type of items available for migration rely on the service you're migrating from. The tool will also not migrate any items that are not allowed by the previous service provider.

Should you require any assistance please don't hesitate to contact our friendly support team, we're here to help every step of the way. [contact support](https://webcentral.au/about/support)


# Changing your password for Titan Mail accounts
Source: https://support.webcentral.au/emails/titan-mail/changing-your-password-for-titan-mail-accounts

This article explains how to change your account password for Titan Mail accounts.

This article explains how to change your account password for Titan Mail accounts. There are three ways to do this:

* Change the password using webmail.
* Change the password using the smartphone app.
* Change the password for any email account using the Hosting Panel.

## Changing the password using webmail

To change your account password using webmail, follow these steps:

1. Log in to your webmail account at [https://webmail.webcentral.au/](https://webmail.webcentral.au/)
2. Click the **Settings** (gear) icon, and then click **Preferences**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-settings-preferences.png)
3. In the **Account** section, under **More actions**, click **Change password**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-account-change-password.png)
4. In the **Current password** text box, type the current password. In the **New password** and **Confirm new password** text boxes, type the new password that you want to use:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-account-change-password-options.png)
5. Click **Change password**. The **Password successfully changed** message appears:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-account-change-password-success.png)
6. Click **Re-login with new password**, and then log back in using the new password.

## Changing the password using the smartphone app

To change your account password using the Titan Email smartphone app, follow these steps:

1. Start the Titan Email smartphone app.
2. On the top menu bar, tap the three-line icon, scroll down, and then tap **Change password**:
   ![](https://static.hosting.com/kb/kb-proemail-app-top-menu.png)
   ![](https://static.hosting.com/kb/kb-proemail-app-sidebar.png)
3. In the **Current password** text box, type the current password. In the **New password** and **Confirm new password** text boxes, type the new password that you want to use:
   ![](https://static.hosting.com/kb/kb-proemail-app-change-password.png)
4. Tap **Change password**. The **Password has been changed** message appears:
   ![](https://static.hosting.com/kb/kb-proemail-app-password-changed.png)
5. Tap **LOG IN NOW**, and then log back in using the new password.

## Changing the password using the Hosting Panel

To change an account password using the Hosting Panel, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/).
2. In the left sidebar, under **My Emails**
   ![](https://files.readme.io/49befb7fe1434db538529512ea19f35822dff0ff4c2366d49ef123ede51c00e4-image.png)
3. On the **My Emails** page, locate your email account, and then click **Manage**:
   ![](https://files.readme.io/e83d4750e16ffd78478955a0163222c7da51d25823597f1e284184e35e7a4094-image.png)
4. Under **Email Accounts**, locate the email account for which you want to change the password, click the three-dot icon, and then click **Reset Password**:
   ![](https://static.hosting.com/kb/kb-proemail-custportal-email-accounts-reset-password.png)
5. Under **Reset Password**, type the email address that will receive the password reset message, and then click **Send reset password link**:
   ![](https://static.hosting.com/kb/kb-proemail-custportal-email-accounts-reset-password-link.png)

<Note>
  Typically, the password reset message is sent to the owner of the account so they can choose their own password. If you want to reset the password yourself, though, then send the message to an email address you can access.
</Note>

## Related articles

* [Importing email data into Titan Mail accounts](/emails/titan-mail/importing-email-data-into-titan-mail-accounts)
* [Importing contacts into Titan Mail accounts](/emails/titan-mail/importing-contacts-into-titan-mail-accounts)


# Clearing the webmail cache on Titan Mail accounts
Source: https://support.webcentral.au/emails/titan-mail/clearing-the-webmail-cache-on-titan-mail-accounts

Learn how to clear the webmail cache on Titan Mail accounts.

This article explains how to clear the webmail cache on Titan Mail accounts.

Normally, you do not need to clear the cache. However, if you experience loading or formatting issues with the webmail interface, you can try clearing the cache to see if this fixes the problem.

## Clearing the webmail cache

To clear the cache in the webmail interface, follow these steps:

1. Log in to your webmail account at [https://webmail.webcentral.au/](https://webmail.webcentral.au/)
2. Click the **Settings** (gear) icon, and then click **Preferences**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-settings-preferences.png)
3. In the **Account** section, under **More actions**, click **Clear cache**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-account-clear-cache.png)

## More information

For more information about how to clear the cache, please visit [https://support.titan.email/hc/en-us/articles/900003529926-Clear-Cache-on-Webmail](https://support.titan.email/hc/en-us/articles/900003529926-Clear-Cache-on-Webmail).


# Enabling two-factor authentication for Titan Mail accounts
Source: https://support.webcentral.au/emails/titan-mail/enabling-two-factor-authentication-for-titan-mail-accounts

You can enable two-factor authentication (2FA) to help secure your Titan Mail account. Learn how in this article.

This article describes how to enable and disable two-factor authentication (2FA) for a Titan Mail account. By enabling two-factor authentication, you provide an extra layer of security for your account.

<Warning>
  When two-factor authentication is enabled, you cannot access your account using third-party clients (such as Gmail, Outlook, or Thunderbird). You must use the webmail client.
</Warning>

## About two-factor authentication

By default, when you log in to your Titan Mail account, you type a username and password to access it.

[Two-factor authentication](https://en.wikipedia.org/wiki/Two-factor_authentication) (2FA) provides an extra layer of security, because in addition to knowing the correct username and password, you must provide another piece of information. In this case, the piece of information is a numeric password generated on one of your mobile devices, such as a smartphone or tablet.

This means that for a potential attacker to access your account, he or she would not only need to have something you *know* (your username and password), but also something you *have* (your mobile device). This two-factor approach to logins can significantly enhance your account's security.

## Enabling two-factor authentication for your account

There are two things you must do to use two-factor authentication with your Titan Mail account.

First, you must **install an authenticator app** on your smartphone or tablet:

* For Google Android and Apple iOS devices, we recommend the [Google Authenticator](https://support.google.com/accounts/answer/1066447) app.
* For Windows Phone and other Microsoft Windows-based devices, you can use the Authenticator app or the Azure Authenticator app.

Second, you must **enable two-factor authentication for the account** in webmail. To do this, follow these steps:

1. Log in to your webmail account at [https://webmail.webcentral.au/](https://webmail.webcentral.au/)
2. Click the **Settings** (gear) icon, and then click **Preferences**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-settings-preferences.png)
3. In the left sidebar, click **Security (2FA)**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-security.png)
4. Click **Set up now**.
5. In the **Verify your identity to set up Two-Factor Authentication** section, type your password, and then click **Verify**.
6. Click **I have an authenticator app**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-security-have-auth-app.png)
7. Webmail generates a one-time password embedded in a [QR code](https://en.wikipedia.org/wiki/QR_code) image. Use the authenticator app on your mobile device to scan the QR code image. After your device scans the QR code, it generates a one-time numeric password.
   <Note>
     Alternatively, you can manually enter the setup key to generate the one-time numeric password.
   </Note>
8. Click **Next**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-security-qr-code.png)
9. Type the six-digit authentication code that you see in the app, and then click **Verify**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-security-6-digit-code.png)
10. The **Setup Complete** message appears with several recovery codes.
    <Warning>
      Make sure you store the backup codes in a safe place. You **must** have one of these codes if you ever lose your mobile device or if it is inaccessible for some reason. Otherwise, you will not be able to access your account.
      ![](https://static.hosting.com/kb/kb-proemail-webmail-security-recovery-codes.png)
    </Warning>
11. Click **Done**. The next time you log in to webmail, you must have your mobile device to obtain the numeric password (this is the second factor of "two-factor authentication"). If you do not have your mobile device or if it is inaccessible for some reason, use one of your backup codes to access your account.

## Disabling two-factor authentication for your account

If you decide that you no longer want to use two-factor authentication with your Titan Mail account, you can disable it. To do this, follow these steps:

1. Log in to your webmail account at [https://webmail.webcentral.au/](https://webmail.webcentral.au/)
2. Click the **Settings** (gear) icon, and then click **Preferences**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-settings-preferences.png)
3. In the left sidebar, click **Security (2FA)**, and then click **Manage**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-security-manage.png)
4. In the **Verify your identity to set up Two-Factor Authentication** section, type your password, and then click **Verify**.
5. Click **Disable**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-security-manage-disable.png)
   <Tip>
     Alternatively, you can click **Change** to generate a new setup key for two-factor authentication. To generate a new set of recovery codes, click **Regenerate**.
   </Tip>
6. Click **Yes, Disable** to confirm:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-security-manage-disable-confirm.png)

Two-factor authentication is now disabled for the account.

## More information

For more information about how to use two-factor authentication with Titan Mail accounts, please see the following Titan documentation:

* [https://support.titan.email/hc/en-us/articles/9825566326169-Logging-in-using-Two-Factor-Authentication](https://support.titan.email/hc/en-us/articles/9825566326169-Logging-in-using-Two-Factor-Authentication)
* [https://support.titan.email/hc/en-us/articles/9820407299737-Setting-up-and-editing-Two-Factor-Authentication-settings](https://support.titan.email/hc/en-us/articles/9820407299737-Setting-up-and-editing-Two-Factor-Authentication-settings)

## Related articles

* [Changing your password for Titan Mail accounts](/emails/titan-mail/changing-your-password-for-titan-mail-accounts)
* [Managing Titan Mail accounts](/emails/titan-mail/managing-titan-mail-accounts)
* [Managing your email in Titan Mail webmail](/emails/titan-mail/managing-your-email-in-titan-mail-webmail)
* [Importing email data into Titan Mail accounts](/emails/titan-mail/importing-email-data-into-titan-mail-accounts)


# Ensuring high email deliverability for Titan Mail accounts
Source: https://support.webcentral.au/emails/titan-mail/ensuring-high-email-deliverability-for-titan-mail-accounts

Learn how Titan Mail helps ensure high deliverability of your email messages.

Maintaining a good reputation for mail servers is crucial for ensuring high deliverability of email messages. Titan Mail works continually to ensure that its servers are not used for abuse or spam that could harm server reputation and impact customer accounts.

The following sections explain some of the ways that Titan Mail helps maintain high email deliverability.

## Abuse Reporting Format (ARF) complaints

The Abuse Reporting Format (ARF) is a standard format for generic spam reports that mailbox providers use to submit complaints to other mailbox providers, email service providers, bulk mailers, and subscribers.

ARF complaints hurt your reputation, which affects email deliverability. When there are multiple ARF complaints, Titan Mail may be regarded as a spammer by anti-spam organizations and inbox providers, which impacts sender reputation.

<Warning>
  Titan Mail sends an email to the sender for each ARF complaint it receives. If five (5) or more ARF complaints are received in a 30-day period, the user's email account is **suspended automatically**.
</Warning>

### Reducing the number of emails marked as spam

Here are a few techniques you can use to help reduce the number of messages marked as spam:

* Maximize meaningful engagement with your emails.
* Only send messages to contacts who want to receive them.
* Make sure your account's DNS configuration is correct. This ensures that messages are signed with the correct domain and IP address.

By paying attention to DNS configuration, avoiding spam triggers in subject lines and email bodies, and following up appropriately and in a timely manner, you are more likely to preserve your sender reputation and prevent your IP address and domain from being blacklisted.

<Note>
  * For more information about ARF reports, please go to Titan's [Feedback received through ARF reports](https://support.titan.email/hc/en-us/articles/900002601386-Feedback-received-through-ARF-reports).
  * For more information about how to help ensure deliverability for your messages, please go to Titan's [Best Practices to Improve Email Deliverability](https://support.titan.email/hc/en-us/articles/900001758586-Best-Practices-to-Improve-Email-Deliverability).
</Note>

## Bounceback messages

Bouncebacks occur when a message fails to reach a recipient's inbox. In this case, your email service provider sends you a bounceback message about the failed delivery with additional technical details.

Bouncebacks occur when:

* A recipient email address does not exist or is invalid.
* The recipient email address contains a typographical error (for example, [user@exmaple.com](mailto:user@exmaple.com) instead of [user@example.com](mailto:user@example.com)).

### Reducing the number of bounceback messages

Here are a few techniques you can use to help reduce the number of bounceback messages:

* Ensure your recipient lists are current and accurate. Old contact lists can cause a lot of bounces due to non-existent or invalid email addresses.
* Never buy an email list. You have no way of knowing if the email addresses were collected properly.
* Correct any obvious spelling mistakes in recipient email addresses. For example, misspelling the name of the mailbox provider (Gm**ia**l instead of Gm**ai**l).

<Note>
  - There are limits on the number of bounceback messages allowed for an account. For more information about these limits, please go to Titan's [Email Bounce Back](https://support.titan.email/hc/en-us/articles/900001359746-Email-Bounce-Back).
  - For more information about how to help ensure deliverability for your messages, please go to Titan's [Best Practices to Improve Email Deliverability](https://support.titan.email/hc/en-us/articles/900001758586-Best-Practices-to-Improve-Email-Deliverability).
</Note>


# Importing contacts into Titan Mail accounts
Source: https://support.webcentral.au/emails/titan-mail/importing-contacts-into-titan-mail-accounts

Learn how to import your contacts from Gmail or a CSV file into Titan Mail accounts.

This article describes how to import your contacts into Titan Mail accounts. Importing and managing your contacts is an important step in configuring and personalizing your email accounts.

There are two ways you can import your contacts:

* Directly from Gmail.
* From a CSV (comma-separated values) file. Many third-party email applications, such as Microsoft Outlook, allow you to export your contacts in CSV format.

## Importing contacts from Gmail

To import your contacts from Gmail, follow these steps:

1. Log in to your webmail account at [https://webmail.webcentral.au/](https://webmail.webcentral.au/)
2. Click the **Settings** (gear) icon, and then click **Preferences**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-settings-preferences.png)
3. Click **Import Contacts**, and then click **Import contacts from Gmail**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-import-contacts-gmail.png)
4. Under **Choose an account**, log in to the Google account you want to import contacts from.
5. A dialog box appears with **Titan wants access to your Google Account**. Select the **See and download your contacts** check box:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-import-contacts-gmail-permissions.png)
   <Note>
     If you want to access **Other contacts** from the Google account, select the **See and download contact info automatically saved in your "Other contacts"** check box as well.
   </Note>
6. Click **Continue**. The import process begins.
7. To verify the contacts imported successfully, in the left sidebar, click the **Switch apps** icon, and then click **Contacts**
   ![](https://files.readme.io/678ce0ef2b30cb0620748f9f232db43d729c1e7f1077bba5acc4c93f8eb574c0-image.png)
8. Click **All Contacts**
   ![](https://files.readme.io/db445f79656eeefe99d26740915c2a33a051c0a0c4393292ca11ac9cab19ef48-image.png)
   You should now see the contacts from the Google account.

## Importing contacts from a CSV file

<Warning>
  If your contacts don't have a Gmail account, you must first export them to a CSV file. If you are unsure of how to do this on your current email client, check its documentation, or see Exporting contacts to a CSV file on Outlook below for a sample guide on how to export contacts on a third-party email application.
</Warning>

To import your contacts from a CSV file, follow these steps:

1. Log in to your Titan Mail account.
2. Click the **Settings** (gear) icon, and then click **Preferences**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-settings-preferences.png)
3. Click **Import Contacts**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-import-contacts.png)
4. Click **Import contacts from CSV file**, and then click **Select CSV file**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-import-contacts-csv.png)
5. Select the CSV file on your computer that you want to use, and then click **Open**.
6. Click **Import Contacts**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-import-contacts-csv-2.png)
   The import process begins.
   <Note>
     If you have a lot of contacts in the CSV file, the process may take some time.
   </Note>
7. To verify the contacts imported successfully, in the left sidebar, click the **Switch apps** icon, and then click **Contacts**
   ![](https://files.readme.io/900e0dc64f45dbc6586d470b56276e007f86b70388eb6a2b81c977aaf59eb8ef-image.png)
8. Click **All Contacts**
   ![](https://files.readme.io/35e2b69e5d89f10e0aaa668c0c714eff94b1d8096622c72ffeea4520a182e35f-image.png)
   You should now see the contacts from the CSV file.

### Exporting contacts to a CSV file on Outlook

To export your contacts to a CSV file on Outlook, follow these steps:

1. On your computer, start Outlook.
2. Click **File**, and then click **Open & Export**.
3. Click **Import/Export**. The **Import and Export Wizard** dialog box appears.
4. Under **Choose an action to perform**, click **Export to a file**, and then click **Next**.
5. Under **Create a file of type**, click **Comma Separated Values**, and then click **Next**.
6. Under **Select folder to export from**, click **Contacts**, and then click **Next**.
7. Under **Save exported file as**, type a file name, and then click **Next**.
8. Click **Finish**.
9. Open the CSV file in Excel and verify that Outlook exported your contacts correctly. Make any necessary changes and save them, or just close the file without saving any changes. You can now use the CSV file to import your contacts into your Titan Mail account.

## More information

For more information about how to import contacts into Titan Mail accounts, please visit [https://support.titan.email/hc/en-us/articles/900000222403-Import-Contacts-to-Titan](https://support.titan.email/hc/en-us/articles/900000222403-Import-Contacts-to-Titan).


# Importing email data into Titan Mail accounts
Source: https://support.webcentral.au/emails/titan-mail/importing-email-data-into-titan-mail-accounts

Learn how to import messages from an email account to your Titan Mail account.

You can import messages from an email account on a remote server into your Titan Mail account. The process uses IMAP to access the remote account and transfer its messages over to the Titan Mail account that you specify.

<Note>
  If you want to integrate your account with a Gmail account, please see [Integrating Titan Mail accounts with Gmail](/emails/titan-mail/integrating-titan-mail-accounts-with-gmail) instead.
</Note>

To import email data using the Hosting Panel, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/).
2. In the left sidebar, under **My Emails**
   ![](https://files.readme.io/44a73bfdf9bea1e6ca20c1c1af9c6c35d16d042e49df89e0173c522fd8bd5d15-image.png)
3. On the **My Emails** page, locate your email account, and then click **Manage**:
   ![](https://files.readme.io/4ac38eb8d244c3074faddd0c0d276b2de6de7943a4ad08923989b22e5c390b16-image.png)
4. Click the **Admin Login** icon:
   ![](https://files.readme.io/9b70d083e4c5f4e6296fbf46891e7534b9a7395a372920fdc716d0a2b50b8bf3-image.png)
5. Click the **Import Email Data**:
6. Click **Import a mailbox**. The **Import a mailbox** dialog appears:
   ![Hosting Panel - Import a mailbox dialog](https://static.hosting.com/kb/kb-proemail-custportal-import-mailbox-dialog.png)
7. In the **IMAP server / IP address** text box, type the FQDN (fully qualified domain name) or IP address of the remote server (for example, *imap.example.com*).
8. If the remote server requires an SSL connection, click **Yes**.
9. In the **IMAP port** text box, type the IMAP port number on the remote server. The default value is **993**.
10. In the **Remote email address** text box, type the email address of the remote account that you want to transfer (for example, [*info@example.com*](mailto:info@example.com)).
11. In the **Remote email password** text box, type the password for the account you specified in step 9.
12. In the **Titan email** list box, select the account to which you want to transfer the email data.
13. In the **Alternate email for notifications** text box, type a different email address where you can receive notifications regarding the email transfer.
14. Click **Submit**. When the import process completes, you receive an email notification at the address you specified. The notification tells you if the import was successful or not.


# Integrating Titan Mail accounts with Gmail
Source: https://support.webcentral.au/emails/titan-mail/integrating-titan-mail-accounts-with-gmail

You can configure Titan Mail accounts to import messages from a Gmail account, and forward messages to a Gmail account. This article shows you how.

This article describes how to configure Titan Mail accounts to:

* Import messages from a Gmail account.
* Forward messages to a Gmail account.

By configuring these settings, you can integrate your Titan Mail accounts with your Gmail accounts.

## Importing messages from a Gmail account

You can import messages from a Gmail account. When you do this, all new messages are received in your Titan Mail account.

<Warning>
  When you send, delete, or archive an imported message in your Titan Mail account, the message in Gmail itself is unaffected.
</Warning>

To import your messages from a Gmail account, follow these steps:

1. Log in to your Titan Mail account at [https://webmail.webcentral.au/](https://webmail.webcentral.au/)
2. Click the **Settings** (gear) icon, and then click **Preferences**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-settings-preferences.png)
3. Click **Forwarding**, and then in the **Bring Emails IN** section, click **Add**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-settings-forwarding-import.png)
4. In the **Bring from Gmail** section, click **Add**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-settings-importing-config-1.png)
5. Click **Add Gmail account**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-settings-importing-config-2.png)
   <Note>
     If you also want to import your Gmail contacts, select the **Also bring contacts to get recipient suggestions** check box.
   </Note>
6. Click **Continue**.
7. Click the Gmail account to import, select all of the check boxes, and then click **Continue**.
8. When the import is complete, you receive a **Your Gmail folder is ready!** message. Click **Got it**.
9. In the left sidebar, click the Gmail account to access it:
   ![](https://files.readme.io/443eeeef18438531ca0fdc9407e1fa3ab134d3fa47dc3ce39ef00ec7f2dbcc34-image.png)

## Forwarding messages to a Gmail account

To forward your messages to a Gmail account, follow these steps:

1. Log in to your Titan Mail account at [https://webmail.webcentral.au/](https://webmail.webcentral.au/)
2. Click the **Settings** (gear) icon, and then click **Preferences**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-settings-preferences.png)
3. Click **Forwarding**, and then in the **Forward Emails OUT** section, click **Add**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-settings-forwarding-export.png)
4. In the **Forward emails to** text box, type the destination Gmail address:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-settings-forwarding-config-1.png)
5. To keep a copy of forwarded messages in your inbox, click **Yes**. Otherwise, click **No**.
6. Click **Next**. You should receive a message with a confirmation code at the Gmail account. Type the confirmation code in the text box, and then click **Start forwarding**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-settings-forwarding-config-2.png)
   <Note>
     If you do not receive the code at your Gmail account, click **Resend**.
   </Note>
7. Email forwarding to Gmail is now configured. To disable forwarding to Gmail at any time, click **Stop forwarding**.

## More information

For more information about importing Gmail messages, please visit [https://support.titan.email/hc/en-us/articles/4402160928793-Forward-emails-from-Gmail-to-Titan-Mail](https://support.titan.email/hc/en-us/articles/4402160928793-Forward-emails-from-Gmail-to-Titan-Mail).

## Related articles

* [Importing contacts into Titan Mail accounts](/emails/titan-mail/importing-contacts-into-titan-mail-accounts)
* [Changing your password for Titan Mail accounts](/emails/titan-mail/changing-your-password-for-titan-mail-accounts)
* [Managing email signatures for Titan Mail accounts](/emails/titan-mail/managing-email-signatures-for-titan-mail-accounts)
* [Managing your email in Titan Mail webmail](/emails/titan-mail/managing-your-email-in-titan-mail-webmail)


# Managing email signatures for Titan Mail accounts
Source: https://support.webcentral.au/emails/titan-mail/managing-email-signatures-for-titan-mail-accounts

Learn how to create and modify email signatures using the webmail interface provided in Titan Mail accounts.

This article describes how to create and modify email signatures using the webmail interface provided in Titan Mail accounts. Signatures are an easy way to automatically personalize your outgoing email messages.

With Titan Mail, you can configure multiple signatures. For example, you might have a signature that you want to use for personal email, and another signature for business correspondence.

## Creating and managing signatures

To create and manage email signatures, follow these steps:

1. Log in to your webmail account at [https://webmail.webcentral.au/](https://webmail.webcentral.au/)
2. Click the **Settings** (gear) icon, and then click **Preferences**: <img />
3. Click **Signatures**, and then click **Add a signature**: <img />
4. In the **Name this signature** text box, type a descriptive name for the signature: <img />
5. In the **Create your signature** text box, type the text you want to appear in the signature.
   <Tip>
     You can add text formatting, URLs, images, and even raw HTML code to your signature.
   </Tip>
6. Click **Save**. From here, you can manage your signatures:

* To select the default signature, click the signature.
* To add another signature, click **Add a signature**.
* To edit an existing signature, hover over the signature and then click the pencil icon.
* To delete a signature, hover over the signature and then click the trash can icon.

## Using your signatures in messages

When you compose a new email message, the default signature appears automatically. However, if you have created multiple signatures and want to insert a different signature (or if you do not want a signature in the message at all), all you need to do is click the following icon in the **New Mail** dialog box:

![](https://static.hosting.com/kb/kb-proemail-webmail-choose-signature.png)

Click the name of the signature you want to use, or click **No signature** to remove the signature from the message completely. To manage your signatures, click **Manage signatures**.

## More information

For more information about how to manage signatures in webmail, please visit the [Titan support center](https://support.titan.email/hc/en-us).

## Related articles

* [Importing contacts into Titan Mail accounts](/emails/titan-mail/importing-contacts-into-titan-mail-accounts)
* [Changing your password for Titan Mail accounts](/emails/titan-mail/changing-your-password-for-titan-mail-accounts)
* [Managing your email in Titan Mail webmail](/emails/titan-mail/managing-your-email-in-titan-mail-webmail)
* [Setting up Titan Mail on Android devices](/emails/titan-mail/setting-up-titan-mail-on-android-devices)
* [Setting up Titan Mail on Apple iOS devices](/emails/titan-mail/setting-up-titan-mail-on-apple-ios-devices)


# Managing external email forwarders in Titan Mail
Source: https://support.webcentral.au/emails/titan-mail/managing-external-email-forwarders-in-titan-mail

Learn how to create and manage external email forwarders using the webmail interface provided in Titan Mail accounts.

This article describes how to create and manage external email forwarders using the webmail interface provided in Titan Mail accounts. An external forwarder enables you to automatically forward incoming messages to an external email address of your choice.

<Note>
  You can add up to three external forwarders to an account.
</Note>

## Creating external forwarders

To create an external forwarder, follow these steps:

1. Log in to your webmail account at [https://webmail.webcentral.au/](https://webmail.webcentral.au/)
2. Click the **Settings** (gear) icon, and then click **Preferences**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-settings-preferences.png)
3. Click **Forwarding**, and then in the **Forward emails out** section, click **Add**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-forwarding.png)
4. In the **Enter the destination email address** text box, type the destination email address that will receive the forwarded messages:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-forwarding-destination.png)
5. To keep copies of incoming messages in your inbox, click **Yes**. Otherwise, click **No**.
6. Click **Next**.
7. The destination email address receives a message with a code. Type the 6-digit code in the text box, and then click **Start forwarding**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-forwarding-start-forwarding.png)
   External forwarding is now enabled.

## Managing external forwarders

To manage an existing external forwarder, follow these steps:

1. Log in to your webmail account at [https://webmail.webcentral.au/](https://webmail.webcentral.au/)
2. Click the **Settings** (gear) icon, and then click **Preferences**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-settings-preferences.png)
3. Click **Forwarding**. In the **Forward emails out** section are the following options:
   * **Stop forwarding**: Click this option to stop forwarding messages to the specified email address.
   * **Edit**: Click this option to change whether or not copies of incoming messages are stored in the inbox.
     ![](https://static.hosting.com/kb/kb-proemail-webmail-forwarding-manage.png)

## More information

For more information about external forwarders in webmail, please visit [https://support.titan.email/hc/en-us/articles/360038282094-Setup-Outgoing-Forwarding](https://support.titan.email/hc/en-us/articles/360038282094-Setup-Outgoing-Forwarding).

## Related articles

* [Importing contacts into Titan Mail accounts](/emails/titan-mail/importing-contacts-into-titan-mail-accounts)
* [Managing email signatures for Titan Mail accounts](/emails/titan-mail/managing-email-signatures-for-titan-mail-accounts)
* [Integrating Titan Mail accounts with Gmail](/emails/titan-mail/integrating-titan-mail-accounts-with-gmail)
* [Managing Titan Mail accounts](/emails/titan-mail/managing-titan-mail-accounts)
* [Managing your email in Titan Mail webmail](/emails/titan-mail/managing-your-email-in-titan-mail-webmail)


# Managing Titan Mail accounts
Source: https://support.webcentral.au/emails/titan-mail/managing-titan-mail-accounts

Learn how to manage your Titan Mail accounts using the Webcentral Customer Panel. This article describes how to create and manage email accounts, set up a catch-all address, forwarders, and more.

This article describes how to manage your Titan Mail accounts using the Hosting Panel. From the Hosting Panel, you can do the following:

* Create and manage email accounts.
* Set up forwarders.
* Set up a catch-all address.
* Import email data from another server.
* Check the DNS status of your domain.
* Get the mobile app for Android and iOS devices.
* Set up DKIM (DomainKeys Identified Mail) for your domain.
* Get configuration information for third-party email client applications.

## Accessing the management interface

To access the management interface for Titan Mail accounts, you use the Hosting Panel. To do this, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/).
2. In the left sidebar, under **My Emails**
   ![](https://files.readme.io/698fdab9be81086626abda15ba98a6dfa74aecbec556a3a883a9b0afba0281f3-image.png)
3. On the **My Emails** page, locate your email account, and then click **Manage**:
   ![](https://files.readme.io/7473fc9afe6063daea8e3a82f26812d1339c321a613cf3a26caf06e1c9dc608f-image.png)

The following sections describe these options in detail.

## Creating an email account

To create an email account, follow these steps:

1. Click the **Add email address** icon:
   ![](https://files.readme.io/a5c0ec76a01a0ec035d0ebf63416dc79d5b293f50a6b273e4a4891224b8a8a06-image.png)
2. In the **Email address** text box, type the username for the email account:
   ![](https://files.readme.io/58851cc8f03fcf394e998f2c202e704c535f1ada6ee694e4ba7861a7209a61c0-image.png)

<Tip>
  To make the account an administrator account, select the **Make this email account an admin** check box.
</Tip>

3. In the **Password** section, type the password.
4. In the **Password recovery email address** text box, type an email address to be used if the user needs to reset his or her password. (If applicable)
5. Click **Create email**, and then click **Done**. The new account is ready to use.

## Managing an existing email account

To manage an existing email account, follow these steps:

1. Locate the account you want to manage, and then click the three-dot icon:
   ![](https://files.readme.io/c2a4843ed5cea956a94a2c38554e32cc7dc1e2a92cbd2b362195c5401f4d2ef0-image.png)
2. Several options appear:

* **Reset Password**: Select this option to reset the password for the account.
* **Manage Alias**: Select this option to add an alias. Aliases enable you to use multiple e-mail addresses with one account. For example, if the primary email account is [info@example.com](mailto:info@example.com), you could add an alias [information@example.com](mailto:information@example.com), and the [info@example.com](mailto:info@example.com) account would receive any messages sent to [information@example.com](mailto:information@example.com).
* **Suspend Account**: Select this option to suspend the account.
  <Note>
    To unsuspend an account, in the account list, in the **Status** column, hover over **Suspended**, and then click **Unsuspend**.
  </Note>
* **Delete Account**: Select this option to delete the account.

## Setting up forwarders

You can set up a forwarder to forward messages from one account to another. To do this, follow these steps:

1. Click the **Admin Login** icon:
   ![](https://files.readme.io/747a83782851be6972b1a5be60464b08baddbb6b1034e99b0ef011c0dbda8077-image.png)
2. Click **Forwarding account**.

![](https://files.readme.io/67a4cbd30a71422a6c17e00b900c47a4f3a9ea97125f1c9b1cafb62bb3514c5b-image.png)

<br />

3. In the **Create an internal forwarding account** text box, type the username of the account from which you want to forward messages:

![](https://files.readme.io/f666ddf2feb108ccc4428a596fd91cb520593811776fcef91370acc3371fb31c-image.png)

<br />

4. In the **Forward to** list box, type the destination email address for the forwarded messages.

<Tip>
  You can forward messages to multiple email addresses if you want.
</Tip>

5. Click **Create internal forwarding account**.

## Setting up a catch-all address

You can set up a catch-all address for your domain. A catch-all address "catches" e-mail messages that are sent to non-existent or invalid e-mail addresses on your domain. For example, normally if a customer sends a message to [sals@example.com](mailto:sals@example.com) instead of [sales@example.com](mailto:sales@example.com), the message is rejected (assuming, of course, that a [sals@example.com](mailto:sals@example.com) address does not actually exist). With a catch-all address however, this message is delivered to the e-mail account that is designated as the catch-all address.

<Warning>
  When you enable a catch-all address, you can receive a large volume of unwanted e-mail messages, including spam. Additionally, these messages take up disk space, so you should regularly monitor a catch-all address to ensure it is not filling your storage quota.
</Warning>

To configure a catch-all address for your domain, follow these steps:

1. Click the **Catch-all Email** icon:
   ![](https://files.readme.io/e58369cc86e462387634809a5a85d3c09a3c13d6977943c84c571510ada7e70f-image.png)
2. Click **Enable catch-all mailbox**.
3. In the **Enter email address** text box, type the email address where you want to receive the catch-all messages:
   ![](https://static.hosting.com/kb/kb-proemail-custportal-catchall-configure.png)
4. Click **Set this email as catch-all**. The catch-all address is now active.

## Importing email data from another server

You can import messages from another email account on a remote server. For detailed information about how to do this, please see [Importing email data into Titan Mail accounts](/emails/titan-mail/importing-email-data-into-titan-mail-accounts).

## Checking the DNS status of your domain

This section enables you to set up your domain for email, and check the current status of your domain's MX and TXT DNS records.

For detailed information about how to set up DNS records for your domain's email, please see [Setting up your domain's DNS records for Titan Mail](/emails/titan-mail/setting-up-your-domains-dns-records-for-titan-mail).

## Getting the mobile app for Android and iOS devices

To download the mobile app, click the **Get Mobile App** icon.

## Setting up DKIM (DomainKeys Identified Mail)

DKIM (DomainKeys Identified Mail) helps ensure that your messages are delivered reliably to recipients.

For detailed information about how to set up DKIM for your domain, please see [Setting up DKIM (DomainKeys Identified Mail) for Titan Mail accounts](/emails/titan-mail/setting-up-dkim-domainkeys-identified-mail-for-titan-mail-accounts).

## Getting configuration information for third-party email client applications

To view configuration information for third-party email client applications, such as IMAP and SMTP server settings, click the **Configure desktop app** icon.

<Tip>
  For additional information about how to set up a third-party client application for your email accounts, please see [Setting up Titan Mail on an email client application](/emails/titan-mail/setting-up-titan-mail-on-an-email-client-application).
</Tip>

## Related articles

* [Changing your password for Titan Mail accounts](/emails/titan-mail/changing-your-password-for-titan-mail-accounts)
* [Importing contacts into Titan Mail accounts](/emails/titan-mail/importing-contacts-into-titan-mail-accounts)
* [Managing your email in Titan Mail webmail](/emails/titan-mail/managing-your-email-in-titan-mail-webmail)
* [Setting up DKIM (DomainKeys Identified Mail) for Titan Mail accounts](/emails/titan-mail/setting-up-dkim-domainkeys-identified-mail-for-titan-mail-accounts)
* [Integrating Titan Mail accounts with Gmail](/emails/titan-mail/integrating-titan-mail-accounts-with-gmail)
* [Managing email signatures for Titan Mail accounts](/emails/titan-mail/managing-email-signatures-for-titan-mail-accounts)


# Managing your email in Titan Mail webmail
Source: https://support.webcentral.au/emails/titan-mail/managing-your-email-in-titan-mail-webmail

Learn how to manage your email messages using the webmail interface provided in Titan Mail accounts.

This article describes how to manage your email messages using the webmail interface provided in Titan Mail accounts.

## Managing your email messages

To manage email messages using webmail, follow these steps:

1. Log in to your webmail account at [https://webmail.webcentral.au/](https://webmail.webcentral.au/)
2. Your inbox appears. Click on a message:
   ![](https://files.readme.io/1d76d96ca647bfbff2470837ea101be435fe689bf3c3727e015e143630d43556-image.png)
   The message appears in the viewing pane:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-viewing-pane.png)
3. There are several options available in the viewing pane:
   * **Archive**: Click this option to move the message to the Archive folder.
   * **Delete**: Click this option to move the message to the Trash folder.
   * **Star**: Click this option to mark an important message.
     <Tip>
       You can search for starred messages in your inbox by typing **is:starred** in the **Search** box.
     </Tip>
   * **Mark unread / Mark read**: Click this option to mark the message as unread (or if it is currently marked unread, to mark it as read).
   * **Mark spam**: Click this option to mark the message as spam and move it to the Spam folder.
   * **Move to folder**: Click this option to move the message to a specific folder.
     <Tip>
       Folders help organize your inbox. For example, you could have a "Personal" folder and a "Work" folder. To create new subfolders, click **Inbox** in the left sidebar, and then click **Create a subfolder**.
     </Tip>
   * **Print conversation**: Click this option to generate a printed hard copy of the message.

### Configuring the conversation view

You can configure how replies to messages appear in your inbox:

* By default, message replies are grouped together as a continuous single conversation. The oldest email message in the thread is at the top, and the most recent message is at the bottom.
* However, you can switch to a non-threaded view, where each new reply appears as a separate message.

To configure the conversation view, follow these steps:

1. Log in to your webmail account at [https://webmail.webcentral.au/](https://webmail.webcentral.au/)
2. Click the **Settings** (gear) icon, and then click **Preferences**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-settings-preferences.png)
3. In the left sidebar, click **General**:
   ![](https://static.hosting.com/kb/kb-proemail-webmail-general-tab.png)
4. Under **Conversation View**, select the view you want:
   * To view message replies as separate messages, clear the **Replies to the same email will be grouped together as one thread** check box, and then click **Turn off**:
     ![](https://static.hosting.com/kb/kb-proemail-webmail-convo-view-off.png)
   * To view message replies grouped together as one thread, select the **Replies to the same email will be grouped together as one thread** check box, and then click **Turn on**:
     ![](https://static.hosting.com/kb/kb-proemail-webmail-convo-view-on.png)
     <Note>
       For more information about this feature, please see [this article](https://support.titan.email/hc/en-us/articles/16718985114393-View-replies-to-an-email-as-one-thread-or-as-individual-emails).
     </Note>

## More information

For more information about how to manage your email messages in webmail, please visit [https://support.titan.email/hc/en-us/articles/360038799693-Email-actions-manage-your-email](https://support.titan.email/hc/en-us/articles/360038799693-Email-actions-manage-your-email).

## Related articles

* [Importing contacts into Titan Mail accounts](/emails/titan-mail/importing-contacts-into-titan-mail-accounts)
* [Changing your password for Titan Mail accounts](/emails/titan-mail/changing-your-password-for-titan-mail-accounts)
* [Setting up your domain's DNS records for Titan Mail](/emails/titan-mail/setting-up-your-domains-dns-records-for-titan-mail)
* [Setting up Titan Mail on Android devices](/emails/titan-mail/setting-up-titan-mail-on-android-devices)
* [Setting up Titan Mail on Apple iOS devices](/emails/titan-mail/setting-up-titan-mail-on-apple-ios-devices)


# Setting up DKIM (DomainKeys Identified Mail) for Titan Mail accounts
Source: https://support.webcentral.au/emails/titan-mail/setting-up-dkim-domainkeys-identified-mail-for-titan-mail-accounts

This article guides you through the steps to enable DKIM (DomainKeys Identified Mail) for your Titan Mail account. By enabling DKIM, you can help ensure that your messages are delivered reliably to recipients.

This article describes how to enable DKIM (DomainKeys Identified Mail) for a Titan Mail account.

## About DKIM

DKIM (DomainKeys Identified Mail) helps ensure that your messages are delivered reliably to recipients. Recipients can use DKIM to verify that an incoming e-mail message is actually from the stated sender, and that the message has not been altered during transit.

When DKIM is enabled, the sender digitally signs a message using a private key. The recipient uses DNS to retrieve the sender's public key and verify the message's signature. If the signature is invalid, then the message is assumed to be forged and therefore spam.

To enable DKIM for your domain, you add a special TXT record to your domain's DNS settings.

## Enabling DKIM

To enable DKIM for your account, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, under **My Emails**:
   ![](https://files.readme.io/9863e1c4e5617b0ca310bb4a4aaac167b43553a8aa5c77bd229eb52cc89e7a8d-image.png)
3. On the page, locate your email account, and then click **Manage**:
   ![](https://files.readme.io/961d65942165271061b48c08b88b5897becd29f554734a7e02290c3bf183b24e-image.png)
4. Click on **Admin login**
   ![](https://files.readme.io/8eb9d10c1ecf237d7a6efd22e9e30c93c2669e4906950e194bd3b673f94b6d48-image.png)
5. Go to **Email Reputation**
   ![](https://files.readme.io/88af390631f851f9d7df89d980148b80a1ad0379ad6d265ee0de9da3b0c9c92e-image.png)

<br />

6. Add a TXT record to your domain's DNS records with the DNS hostname and TXT record value provided. The procedure to do this varies based on the registrar for your domain. For more information, please see [Setting up your domain's DNS records for Titan Mail](/emails/titan-mail/setting-up-your-domains-dns-records-for-titan-mail).
7. After you have added the TXT record to your domain, select the **I've added TXT records in my DNS control panel** check box.
8. Click **Verify changes**.

![](https://files.readme.io/0b2840f473f1d54ac1fb92c9ceb9548f8216df2e650682c0954e87eee374db83-image.png)

<br />

9. In the **Current status** section, next to **DKIM Record**, you should see **VERIFIED**.

<Warning>
  Remember that it can take up to 24 hours for DNS changes to fully propagate across the internet (though the process is usually much faster). If the DKIM status is not active yet, wait awhile, and then try again.
</Warning>

## More information

For more information about DKIM, please visit [http://dkim.org](http://dkim.org).

## Related articles

* [Setting up your domain's DNS records for Titan Mail](/emails/titan-mail/setting-up-your-domains-dns-records-for-titan-mail)


# Setting up Titan Mail on an email client application
Source: https://support.webcentral.au/emails/titan-mail/setting-up-titan-mail-on-an-email-client-application

Learn how to set up an email client application to access a Titan Mail account. This article includes all of the information you need to manage messages using a third-party email client application.

This article provides the information you need to set up an email client application to access a Titan Mail account.

<Tip>
  There are several other ways you can access a Titan Mail account:

  * For information about how to use webmail, please see [Managing your email in Titan Mail webmail](/emails/titan-mail/managing-your-email-in-titan-mail-webmail).
  * For information about how to use an Android device, please see [Setting up Titan Mail on Android devices](/emails/titan-mail/setting-up-titan-mail-on-android-devices).
  * For information about how to use an iOS device, please see [Setting up Titan Mail on Apple iOS devices](/emails/titan-mail/setting-up-titan-mail-on-apple-ios-devices).
  * For information about how to use Microsoft Outlook, please see [Setting up Titan Mail on Microsoft Outlook](/emails/titan-mail/setting-up-titan-mail-on-microsoft-outlook).
  * For information about how to use Gmail, please see [Integrating Titan Mail accounts with Gmail](/emails/titan-mail/integrating-titan-mail-accounts-with-gmail).
</Tip>

## How to set up an email client application

There are many client email applications available, such as Thunderbird and macOS Mail. Some of these applications can configure email accounts automatically based on the account authentication information that you provide. In some cases, however, you must manually configure the account.

The exact steps differ between these applications to set up a Titan Mail account, but the information required is the same. In all cases, you must set up a way to access incoming mail (using IMAP or POP), and a way to send outgoing mail (using SMTP).

But first, you must enable access to Titan from third-party applications. To do this, follow these steps:

1. Log in to your webmail account at [https://webmail.webcentral.au/](https://webmail.webcentral.au/)
2. Click the **Settings** (gear) icon.
3. Click **Enable Titan on other apps**.
   <Note>
     If you see **Configure 3rd party apps** instead, then third-party access is already enabled for your account. Please go to the next section, **Incoming email**.
   </Note>
4. Click **Next** until the **Don't miss out on Titan's powerful features** dialog box appears.
5. In the **Don't miss out on Titan's powerful features** dialog box, click **Enable Titan on other apps**. Third-party application access to Titan is now enabled.

### Incoming email

You can use IMAP or POP to access incoming mail for your account.

#### Configuring IMAP

To configure an email client application for IMAP access to a Titan Mail account, use the following information:

1. For IMAP server login authentication, use the following settings:
   * The account username is the full email address of an account you created in the Hosting Panel (for example, [user@example.com](mailto:user@example.com)).
   * The account password is the password that you specified for the account.
2. For the IMAP server name, use **imap.titan.email**.
3. For the IMAP server port number, use **993** (SSL/TLS connection).

#### Configuring POP

If you do not want to use IMAP for incoming mail, you can use POP instead. To configure an email client application for POP access to a Titan Mail account, use the following information:

1. For POP server login authentication, use the following settings:
   * The account username is the full email address of an account you created in the Hosting Panel (for example, [user@example.com](mailto:user@example.com)).
   * The account password is the password that you specified for the account.
2. For the POP server name, use **pop.titan.email**.
3. For the POP server port number, use **995** (SSL/TLS connection).

### Outgoing email: Configuring SMTP

You must configure the email client to use an SMTP server, or else you will be unable to send outgoing messages. To do this, use the following information:

1. For SMTP server login authentication, use the following settings:
   * The account username is the full email address of an account you created in the Hosting Panel (for example, [user@example.com](mailto:user@example.com)).
   * The account password is the password that you specified for the account.
2. For the SMTP server name, use **smtp.titan.email**.
3. For the SMTP server port number, use **465** (SSL/TLS connection).

## Related articles

* [Changing your password for Titan Mail accounts](/emails/titan-mail/changing-your-password-for-titan-mail-accounts)
* [Importing contacts into Titan Mail accounts](/emails/titan-mail/importing-contacts-into-titan-mail-accounts)
* [Setting up your domain's DNS records for Titan Mail](/emails/titan-mail/setting-up-your-domains-dns-records-for-titan-mail)
* [Integrating Titan Mail accounts with Gmail](/emails/titan-mail/integrating-titan-mail-accounts-with-gmail)
* [Managing your email in Titan Mail webmail](/emails/titan-mail/managing-your-email-in-titan-mail-webmail)
* [Setting up Titan Mail on Microsoft Mail](/emails/titan-mail/setting-up-titan-mail-on-microsoft-mail)
* [Setting up Titan Mail on Android devices](/emails/titan-mail/setting-up-titan-mail-on-android-devices)
* [Setting up Titan Mail on Apple iOS devices](/emails/titan-mail/setting-up-titan-mail-on-apple-ios-devices)
* [Setting up Titan Mail on Microsoft Outlook](/emails/titan-mail/setting-up-titan-mail-on-microsoft-outlook)


# Setting up Titan Mail on Android devices
Source: https://support.webcentral.au/emails/titan-mail/setting-up-titan-mail-on-android-devices

Learn how to set up a Titan Mail account on Android devices.

This article describes how to set up a Titan Mail account on Android devices.

## Setting up an email account on Android devices

To set up a Titan Mail account on an Android device, follow these steps:

1. On the Android device, open the Google Play Store app.
2. Search for **Titan - Mobile app for Titan mail accounts**.
3. Install the app, and then open the app. The login page appears:
   ![](https://static.hosting.com/kb/kb-proemail-app-login.png)
4. Type your account email address and password, and then tap **Log in**. The account inbox appears. You are now ready to configure and use your account on the device.

## More information

For more information about how to set up email on an Android device, please visit [https://support.titan.email/hc/en-us/articles/360039325013-Set-up-Titan-on-your-Android-device](https://support.titan.email/hc/en-us/articles/360039325013-Set-up-Titan-on-your-Android-device).

## Related articles

* [Changing your password for Titan Mail accounts](/emails/titan-mail/changing-your-password-for-titan-mail-accounts)
* [Importing contacts into Titan Mail accounts](/emails/titan-mail/importing-contacts-into-titan-mail-accounts)
* [Setting up your domain's DNS records for Titan Mail](/emails/titan-mail/setting-up-your-domains-dns-records-for-titan-mail)


# Setting up Titan Mail on Apple iOS devices
Source: https://support.webcentral.au/emails/titan-mail/setting-up-titan-mail-on-apple-ios-devices

Learn how to set up a Titan Mail account on Apple iOS devices.

This article describes how to set up a Titan Mail account on Apple iOS devices.

## Setting up an email account on Apple iOS devices

To set up a Titan Mail account on an Apple iOS device, follow these steps:

1. On the iOS device, open the App Store app.
2. Search for **Titan: App for Titan accounts**.
3. Install the app, and then open the app. The login page appears:
   ![](https://static.hosting.com/kb/kb-proemail-app-login.png)
   <Note>
     If you receive a **"Titan" Would Like to Send You Notifications** message, tap **Allow** to ensure you receive message notifications on the device.
   </Note>
4. Type your account email address and password, and then tap **Log in**. The account inbox appears. You are now ready to configure and use your account on the device.

### Enabling notifications

If you were not prompted to enable notifications during installation in the previous procedure, you should enable them manually. To do this, follow these steps:

1. On the iOS device, open the **Settings** app.
2. Tap **Notifications**.
3. In the list of apps, locate the **Titan** app, and then tap it.
4. To enable notifications, tap the **Allow Notifications** button.

## More information

For more information about how to set up email on an Apple iOS device, please visit [https://support.titan.email/hc/en-us/articles/360038844034-Set-up-Titan-on-your-iOS-device](https://support.titan.email/hc/en-us/articles/360038844034-Set-up-Titan-on-your-iOS-device).

## Related articles

* [Changing your password for Titan Mail accounts](/emails/titan-mail/changing-your-password-for-titan-mail-accounts)
* [Importing contacts into Titan Mail accounts](/emails/titan-mail/importing-contacts-into-titan-mail-accounts)
* [Setting up your domain's DNS records for Titan Mail](/emails/titan-mail/setting-up-your-domains-dns-records-for-titan-mail)


# Setting up Titan Mail on Microsoft Mail
Source: https://support.webcentral.au/emails/titan-mail/setting-up-titan-mail-on-microsoft-mail

Learn how to set up Microsoft Mail to access a Titan Mail account. This article includes step-by-step instructions and all the information you need to manage e-mail using the Microsoft Mail client.

This article demonstrates how to set up the Microsoft Mail e-mail client application to access a Titan Mail account.

## Setting up Microsoft Mail

To configure Microsoft Mail to work with your e-mail account, follow these steps:

1. Start Mail.
2. Click **Accounts**, and then in the **Manage Accounts** sidebar, click **Add account**:
   ![](https://static.hosting.com/kb/kb-microsoft-mail-manage-accounts.png)
3. In the **Choose an account** dialog box, scroll down, and then click **Advanced setup**:
   ![](https://static.hosting.com/kb/kb-microsoft-mail-advanced-setup.png)
4. In the **Advanced setup** dialog box, click **Internet email**:
   ![](https://static.hosting.com/kb/kb-microsoft-mail-advanced-setup-internet-email.png)
5. In the **Internet email account** dialog box, in the **Account name** text box, type a descriptive name for the account. The name can be anything you want:
   ![](https://static.hosting.com/kb/kb-microsoft-mail-internet-email-acct-dialog-box.png)
6. In the **Your name** text box, type the name you want to appear on messages you send.
7. In the **Incoming email server** text box, type `imap.titan.email`.
8. In the **Account type** list box, select **IMAP4**.
9. In the **Email address** text box, type the full e-mail address of the Titan Mail account you created.
10. In the **User name** text box, type the full e-mail address of the Titan Mail account you created.
11. In the **Password** text box, type the password for the e-mail account.
12. In the **Outgoing (SMTP) email server** text box, type `smtp.titan.email`.
13. Confirm that all of the following check boxes are selected:

* **Outgoing server requires authentication**
* **Use the same user name and password for sending email**
* **Require SSL for incoming email**
* **Require SSL for outgoing email**

14. Click **Sign in**. When Mail finishes configuring the account, the **All done! Your account was set up successfully** message appears.
15. Click **Done**, and then click the refresh icon:
    ![](https://static.hosting.com/kb/kb-microsoft-mail-refresh-icon.png)

Mail downloads the messages in the account.

## Related articles

* [Changing your password for Titan Mail accounts](/emails/titan-mail/changing-your-password-for-titan-mail-accounts)
* [Importing contacts into Titan Mail accounts](/emails/titan-mail/importing-contacts-into-titan-mail-accounts)
* [Setting up your domain's DNS records for Titan Mail](/emails/titan-mail/setting-up-your-domains-dns-records-for-titan-mail)


# Setting up Titan Mail on Microsoft Outlook
Source: https://support.webcentral.au/emails/titan-mail/setting-up-titan-mail-on-microsoft-outlook

Learn how to set up Microsoft Outlook to access a Titan Mail account. This article includes step-by-step instructions and all the information you need to manage e-mail using Outlook.

This article demonstrates how to set up the Microsoft Outlook e-mail client application to access a Titan Mail account.

## How to set up Outlook

To configure Microsoft Outlook to work with your Titan Mail account, follow these steps:

1. Start Outlook.
2. On the **File** menu, click **Info**. The **Account Information** page appears.
3. Click **Add Account**. The **Add New Account** dialog box appears.
4. Select **Manually configure server settings or additional server types**, and then click **Next**.
5. Select **Internet E-mail**, and then click **Next**.
6. Under **User Information**, in the **Your Name** text box, type the name that you want to appear on messages you send.
7. In the **E-mail Address** text box, type the e-mail address of the account you created in cPanel.
8. Under **Server Information**, in the **Account Type** list box, select **IMAP**.
9. In the **Incoming mail server** text box, type `imap.titan.email`.
10. In the **Outgoing mail server (SMTP)** text box, type `smtp.titan.email`.
11. Under **Login Information**, in the **User Name** text box, type the full e-mail address of the Titan Mail account you created.
12. In the **Password** text box, type the password for the e-mail account.
13. If you do not want to retype the account password every time you start Outlook, select the **Remember password** check box.
    <Warning>
      Remember that if you change the password for an e-mail account, you must also specify the new account password in Outlook.
    </Warning>
14. Select the **Require logon using Secure Password Authentication (SPA)** check box.
15. Click **More Settings**.
16. Click the **Outgoing Server** tab.
17. Select the **My outgoing server (SMTP) requires authentication** check box.
18. Select **Use same settings as my incoming mail server**.
19. Click the **Advanced** tab, and then use the following settings:
    * In the **Incoming server (IMAP)** text box, type `993`, and then in the **Use the following type of encrypted connection** list box, select **SSL**.
    * In the **Outgoing server (SMTP)** text box, type `465`, and then in the **Use the following type of encrypted connection** list box, select **SSL**.
20. Click **OK**.
21. In the **Add New Account** dialog box, confirm the **Test Account Settings by clicking the Next button** check box is selected, and then click **Next**. Outlook tests your incoming and outgoing mail settings. If the tests complete successfully, go to the next step. Otherwise, check the settings you provided in steps 6 to 19, and then try again.
22. Click **Close**, and then click **Finish**. Outlook downloads the messages in the account.

## More information

For more information about Microsoft Outlook configuration for Titan Mail accounts, please visit [https://support.titan.email/hc/en-us/articles/900001311526-Configure-Titan-Mail-on-Outlook](https://support.titan.email/hc/en-us/articles/900001311526-Configure-Titan-Mail-on-Outlook).

## Related articles

* [Changing your password for Titan Mail accounts](/emails/titan-mail/changing-your-password-for-titan-mail-accounts)
* [Importing contacts into Titan Mail accounts](/emails/titan-mail/importing-contacts-into-titan-mail-accounts)
* [Setting up your domain's DNS records for Titan Mail](/emails/titan-mail/setting-up-your-domains-dns-records-for-titan-mail)


# Setting up your domain's DNS records for Titan Mail
Source: https://support.webcentral.au/emails/titan-mail/setting-up-your-domains-dns-records-for-titan-mail

Learn how to set up the necessary DNS records and get your Titan Mail plan up and running quickly. This article covers how to configure the MX and SPF records for your domain.

This article describes how to set up the following DNS records and get your Titan Mail plan up and running:

* **MX (Mail Exchanger) record** : The MX records specify the mail servers that your domain uses. Without a functioning MX record, your domain cannot send or receive email.
* **SPF (Sender Policy Framework) record** : This is a DNS TXT record that helps authenticate outgoing email messages and ensure reliable delivery.

<Tip>
  For additional authentication for your outgoing messages, you can configure DKIM (DomainKeys Identified Mail) for your domain. For information about how to do this, please see [Setting up DKIM (DomainKeys Identified Mail) for Titan Mail accounts](/emails/titan-mail/setting-up-dkim-domainkeys-identified-mail-for-titan-mail-accounts).
</Tip>

## Scenario #1: Your domain is registered through Webcentral and you use it for web hosting

In this scenario, you registered your domain through Webcentral (or transferred it to Webcentral). Additionally, you have a hosting plan associated with the domain.

To configure your domain for email hosting, follow these steps:

1. Log in to the cPanel account associated with the domain.
2. In the **DOMAINS** section of the cPanel home screen, click **Zone Editor**:
   ![](https://static.hosting.com/kb/kb-cpanel-78-domains-zone-editor.png)
3. Locate the domain, and then click **Manage**:
   ![](https://static.hosting.com/kb/kb-cpanel-94-domains-manage.png)
4. On the **Zone Records** page, locate any existing MX records, and then click **Delete** for each record.
   <Tip>
     You should copy the values for the existing MX records and save them in a safe location, in case you ever want to revert the domain's email back to the default settings.
   </Tip>
5. On the **Zone Records** page, click **Add Record**, and then click **Add "MX" Record**:
   ![](https://static.hosting.com/kb/kb-cpanel-94-domains-manage-add-mx-record.png)
6. In the **Valid zone name** text box, type your domain name.
7. In the **Priority** text box, type `10`.
8. In the **Destination** text box, type `mx1.titan.email`.
9. Click **Add Record**.
10. Click **Add Record**, and then click **Add "MX" Record**:
    ![](https://static.hosting.com/kb/kb-cpanel-94-domains-manage-add-mx-record.png)
11. In the **Valid zone name** text box, type your domain name.
12. In the **Priority** text box, type `20`.
13. In the **Destination** text box, type `mx2.titan.email`.
14. Click **Add Record**.
15. Click **Add Record**, and then click **Add "TXT" Record**:
    ![](https://static.hosting.com/kb/kb-cpanel-94-domains-manage-add-txt-record.png)
16. In the **Valid zone name** text box, type your domain name.
17. In the **Record Text** text box, type `v=spf1 include:spf.titan.email ~all`
18. Click **Add Record**. Your domain's DNS is now configured for email hosting. To check the DNS status of your domain, see **Checking the DNS status of your domain** below.

## Scenario #2: You registered your domain with another registrar

In this scenario, you registered your domain with another registrar, and the domain's DNS settings are handled by the registrar.

To configure your domain for email hosting, follow these steps:

1. Log in to your domain registrar's customer portal or administration interface.
2. Add the following DNS records to your domain:
   | Host Name | Record Type | Address                              | Priority |
   | :-------- | :---------- | :----------------------------------- | :------- |
   | @         | MX (Mail)   | mx1.titan.email                      | 10       |
   | @         | MX (Mail)   | mx2.titan.email                      | 20       |
   | @         | SPF (txt)   | v=spf1 include:spf.titan.email \~all | N/A      |
   <Tip>
     If you do not know how to add or modify DNS records for your domain, check your registrar's documentation.
   </Tip>
3. Your domain's DNS is now configured for email hosting. To check the DNS status of your domain, see **Checking the DNS status of your domain** below.
   <Tip>
     For additional authentication for your outgoing messages, you can configure DKIM (DomainKeys Identified Mail) for your domain. For information about how to do this, please see [Setting up DKIM (DomainKeys Identified Mail) for Titan Mail accounts](/emails/titan-mail/setting-up-dkim-domainkeys-identified-mail-for-titan-mail-accounts).
   </Tip>

## Checking the DNS status of your domain

After you have added the MX and SPF records to your domain settings, you can check the DNS status of your domain. To do this, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/).
2. In the left sidebar, click **My Email**
   ![](https://files.readme.io/2c49177a633e8a6a2f7867476c2c704126b2cda195262b7cfd1297a6f18fdb2d-image.png)
3. On the **My Emails** page, locate your email account, and then click **Manage**:
   ![](https://files.readme.io/847f51f0eef9ef5fa7aa92147cff4065e6d0ef897531efbccf7c3674850f92f8-image.png)
4. Click on **Admin Login**
   ![](https://files.readme.io/649b3440eacb570ff857c95143d2f3df373aa08c05d5fe114927b6c1fe813b67-image.png)
5. Click the **Connect Domain**:
   ![](https://files.readme.io/709c76ff0c0a94a99d6f5f56fd216c18e1d8e5ca0259314090f86156d693f2b1-image.png)
6. For the MX and TXT records, you should see **VERIFIED**:
   ![](https://static.hosting.com/kb/kb-proemail-domain-verified.png)

<Warning>
  It can take up to 24 hours for DNS changes to fully propagate across the internet (though the process is usually much faster). If you see **UNVERIFIED**, check that you provided the correct DNS settings above, wait awhile, and then try again.
</Warning>

7. You are now ready to create and configure accounts for your email hosting plan. For information about how to do this, please see [Managing Titan Mail accounts](/emails/titan-mail/managing-titan-mail-accounts).

## More information

For more information, please visit [https://support.titan.email/hc/en-us/sections/360005783514-Setup-Titan-for-your-domain](https://support.titan.email/hc/en-us/sections/360005783514-Setup-Titan-for-your-domain).


# Changing PHP versions and settings in Enhance
Source: https://support.webcentral.au/enhance-control-panel/changing-php-versions-and-settings-in-enhance

Learn how to change the PHP version and settings from one convenient interface in Enhance Control Panel.

## Changing the PHP version

To change the active PHP version, follow these steps:

1. Log in to your Enhance control panel, go to **Products & Services** > **Hosting & Servers,** locate your Enhance Shared Hosting account, then click **Login to Control Panel.**
   ![](https://files.readme.io/0aaf0068d32f8410dbb63b63beac82a7f31eafb6c34f898ac02ad96f5d199108-image.png)
2. In the left sidebar, click **Websites**:

![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)

3. On the **Manage websites** page, click the website you want to manage.
4. A list of tabs appears at the top of the page. Click the **Advanced** tab, and then click **Developer tools**:
   ![](https://files.readme.io/d61773971b252670d1aaa77aa52298563ca5c27202e6d7931b2966ff4221ddc4-image.png)
5. In the **PHP** section, in the **Version** list box, select the PHP version you want to use for your site:
   ![](https://files.readme.io/721957ecfacf6e8a7b7751cb0277bd85c40e72aef2c349b82ef9e703bc5571b0-image.png)
6. Click **Update**.

<Warning>
  Make sure the new PHP version is compatible with any applications you are running. Otherwise, your website may not work correctly.
</Warning>

## Changing PHP settings

You can change php.ini directives to customize your PHP environment. To do this, follow these steps:

1. Log in to your Enhance control panel.
2. In the left sidebar, click **Websites**:

![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)

3. On the **Manage websites** page, click the website you want to manage.
4. A list of tabs appears at the top of the page. Click the **Advanced** tab, and then click **Developer tools**:
   ![](https://files.readme.io/d61773971b252670d1aaa77aa52298563ca5c27202e6d7931b2966ff4221ddc4-image.png)
5. In the sidebar, click **php.ini editor**:
   ![](https://files.readme.io/28fb454fd6bcaac13a57ac760b5571730440007774b0034e766e460303fd1bd1-image.png)
6. In the **php.ini editor** section, click **Add directive**:
   ![](https://files.readme.io/d28f6c906ef7cfe79ea31f5787ede34d780db28ab1b61c15554971f3be65abdb-image.png)
7. In the **Directive** text box, type the name of the directive you want to configure:
   ![](https://files.readme.io/762081030e8aa643eb36012800a412e8399a75ddd0f6eb9241ed39bb975c7571-image.png)
8. In the **Value** list box, select **Text** or **Boolean**:
   1. For a text value, type the value in the **Text** text box.
   2. For a boolean value, click **Enable** or **Disable**.
9. Click **Create**. The directive appears in the list of configured directives.
10. To make the new *php.ini* settings take effect, follow these steps:
    * In the left sidebar, click **PHP**.
    * In the **Restart PHP container** section, click **Restart**.

## Related articles

* [Managing your WordPress site in Enhance](/enhance-control-panel/managing-your-wordpress-site-in-enhance)
* [Installing an SSL certificate in Enhance](/enhance-control-panel/installing-an-ssl-certificate-in-enhance)
* [Managing your Domains in Enhance](/enhance-control-panel/managing-your-domains-in-enhance)
* [Managing your Email in Enhance](/enhance-control-panel/managing-your-email-in-enhance)
* [Using the File Manager in Enhance](/enhance-control-panel/using-the-file-manager-in-enhance)
* [Managing Backups in Enhance](/enhance-control-panel/managing-backups-in-enhance)
* [Managing your MySQL databases in Enhance](/enhance-control-panel/managing-your-mysql-databases-in-enhance)
* [Managing FTP accounts in Enhance](/enhance-control-panel/managing-ftp-accounts-in-enhance)
* [Configuring SSH access in Enhance](/enhance-control-panel/configuring-ssh-access-in-enhance)


# Configuring SSH access in Enhance
Source: https://support.webcentral.au/enhance-control-panel/configuring-ssh-access-in-enhance

Learn how to set up SSH access for your account from one convenient interface in Enhance Control Panel. This article describes how to set up key-based and password-based authentication for SSH.

<Note>
  You can configure key-based authentication, password-based authentication, or both. This article shows you how to set up both methods.
</Note>

## Configuring SSH key authentication

You can enable SSH key access for your account. However, before you follow the procedure below, make sure you generate a key pair (public key and private key) first.

To enable key-based SSH access to your account, follow these steps:

1. Log in to your Enhance control panel, go to **Products & Services** > **Hosting & Servers,** locate your Enhance Shared Hosting account, then click **Login to Control Panel.**
   ![](https://files.readme.io/7d76213a64cfcfdee458b50bbc81475e76fa0e977845428d4ad722be1d168ab7-image.png)
2. In the left sidebar, click **Websites**:

![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)

3. On the **Manage websites** page, click the website you want to manage.
4. A list of tabs appears at the top of the page. Click the **Advanced** tab, and then click **Developer tools**:
   ![](https://files.readme.io/ce1b5897d3d2f49086c268822f63ae62f6f434b66e39be08bbbf4d8de4ecb5c7-image.png)
5. The **Developer tools** page appears. In the left sidebar, click **SSH key manager**:
   ![](https://files.readme.io/8e30c3f7721fbcdbc3409a1fa0372ee7f7332ceaf243448470c5b88d363d48af-image.png)
6. Click **Add**.
7. In the **Name** text box, type a descriptive name for the key.
8. In the **Public key** text box, paste the text of the public key. Alternatively, you can upload the public key file directly by clicking **Upload file**.
   <Warning>
     The public key filename usually ends with a *.pub* extension. Make sure you upload your *public* key, and **not** your *private* key!
   </Warning>
9. Click **Upload**.  The key and the SSH command to access your account appear:
   ![](https://files.readme.io/693f2275f106faf89017d06b9352849cc3276d9111f91b675fc02356d2982854-image.png)
   <Note>
     * You can add multiple keys for your account. To do this, click **Add**, and then repeat steps 7 to 9.
     * To delete a key, click the trash can icon, and then click **Delete** to confirm.
   </Note>

## Configuring SSH password authentication

To enable SSH access to your account using a password, follow these steps:

1. In the left sidebar, click **Websites**:

![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)

3. On the **Manage websites** page, click the website you want to manage.
4. A list of tabs appears at the top of the page. Click the **Advanced** tab, and then click **Developer tools**:
   ![](https://files.readme.io/ce1b5897d3d2f49086c268822f63ae62f6f434b66e39be08bbbf4d8de4ecb5c7-image.png)
5. The **Developer tools** page appears. In the left sidebar, click **SSH password authentication**:
   ![](https://files.readme.io/1afe6c45e70d4a046a415c115efdfe09eb726f7bcf638f1cee806397b76b16d9-image.png)
6. To reset the password, click **Reset**.
7. In the **New password** text box, type the password you want to use. Alternatively, click the key icon to automatically generate a strong, random password.
8. Click **Save**. The new password takes effect immediately.
9. Use the command under **Login command** to access your account using SSH.

## Related articles

* [Managing your WordPress site in Enhance](/enhance-control-panel/managing-your-wordpress-site-in-enhance)
* [Installing an SSL certificate in Enhance](/enhance-control-panel/installing-an-ssl-certificate-in-enhance)
* [Managing your Domains in Enhance](/enhance-control-panel/managing-your-domains-in-enhance)
* [Managing your Email in Enhance](/enhance-control-panel/managing-your-email-in-enhance)
* [Using the File Manager in Enhance](/enhance-control-panel/using-the-file-manager-in-enhance)
* [Managing Backups in Enhance](/enhance-control-panel/managing-backups-in-enhance)
* [Managing your MySQL databases in Enhance](/enhance-control-panel/managing-your-mysql-databases-in-enhance)
* [Managing FTP accounts in Enhance](/enhance-control-panel/managing-ftp-accounts-in-enhance)
* [Changing PHP versions and settings in Enhance](/enhance-control-panel/changing-php-versions-and-settings-in-enhance)


# From cPanel to Enhance. Everything you need to know
Source: https://support.webcentral.au/enhance-control-panel/from-c-panel-to-enhance-everything-you-need-to-know



You’ve just been moved onto Enhance — our modern control panel platform. Everything you’re used to doing in WHM and cPanel, you can still do here. Often faster. Usually cleaner. And with features cPanel simply doesn’t have. This is your translation guide.

<div>
  <Columns>
    <Column>
      <div>
        ### ❓ FAQ

        Common questions about Enhance reseller hosting. [Read more →](/docs/enhance-reseller-hosting-frequently-asked-questions)
      </div>
    </Column>

    <Column>
      <div>
        ### 👤 Adding Customers

        How to add a new customer to your Enhance account. [Read more →](/docs/adding-a-new-customer-to-your-enhance-resellers-account)
      </div>
    </Column>

    <Column>
      <div>
        ### 🌐 WordPress Management

        Managing your WordPress site in the Enhance control panel. [Read more →](/docs/managing-your-wordpress-site-in-the-enhance-control-panel)
      </div>
    </Column>
  </Columns>
</div>

Enhance is built for today's hosting professional. It's quicker, more intuitive, and gives you tools that cPanel doesn't — like self-service site imports, built-in Cloudflare syncing, one-click WordPress during site creation, and real-time Slack notifications for your business.

There's a short familiarization period, as with any new tool. Most resellers are running comfortably within a day. This guide walks you through the key differences so you can hit the ground running.

# Terminology

## The language has changed slightly.

| Old                              | New                                                        |
| :------------------------------- | :--------------------------------------------------------- |
| ~~WHM~~                          | *Primary Panel* Your reseller-level control panel          |
| ~~cPanel accounts~~              | *Customers* The accounts that sit under your Primary Panel |
| ~~Packages~~                     | *Packages* Same name, same concept — no change here        |
| ~~"Log in as" a cPanel account~~ | *Impersonate* How you access a customer's control panel    |

# Packages

## Create your packages first.

In both panels, you'll want to create your packages before onboarding customers, so you have something to assign when they arrive.

![](https://files.readme.io/ab9326c7f032b7d13649815d822f7f58a86a7266a05a662af158d3880b215f70-image.png)

Packages in Enhance let you define disk space, bandwidth, number of websites, email accounts, databases, and a range of feature toggles — all in one cleanly laid-out screen.

# The Big One

## Adding a new customer is three steps, not one.

This is the day-to-day task you'll run most often, and it's the biggest structural difference between cPanel and Enhance — so pay close attention here.

In WHM, creating a new account was a single form: domain, password, package, Create, done. In Enhance, this is broken into three separate steps. It feels like more work at first, but it's actually more flexible — you can onboard a customer before they've picked a domain, change packages independently, and add additional websites under the same customer later without any extra setup.

![](https://files.readme.io/de3c8f954299c19b41a3932dfeca82c34530b43242582da51199f33f7e75e762-image.png)

<br />

![](https://files.readme.io/1b01d7d5947681dc2e7630481cbd928a1b63fa6a9b76064c564402b9144ae48c-image.png)

<br />

![](https://files.readme.io/f1b5c0accbafae06e4f191aeb3b51d42ba3727f29679dfe540520ddba8c14990-image.png)

<br />

![](https://files.readme.io/e1af95a073988fa2fac8dda95de16247070019cffb341552805a1e096e1b99e0-image.png)

<br />

![](https://files.readme.io/eed107bde301738df0ca4d501e14bb513a533d4f27f881a3cf92c295a36e198f-image.png)

<br />

![](https://files.readme.io/d7aff3a997296ca279d908d2573c771c28e6c2adc75c11ea475314d99bf236a2-image.png)

<br />

![](https://files.readme.io/c7a3cf71301ba3b72027db6103cb13c52226497b7c92a3268f369142f739d258-image.png)

<br />

![](https://files.readme.io/ed885340d11987748d92edda3ac436f0359fb82ea727a11bda956450f27b50bd-image.png)

<br />

<Tip>
  If you're onboarding a client who doesn't have their domain registered yet, you can skip Step 3 entirely for now. The customer and package are ready, and you can come back and add the website whenever the domain is live. Or hand off login details to the client so they can add their own website.
</Tip>

# Impersonation

## Accessing a customer's control panel.

When you need to log into a customer's account to install WordPress, set up email, check files, or troubleshoot — this is the Enhance equivalent of clicking the little orange cPanel logo in WHM.

![](https://files.readme.io/6e053f5f4901fa90d22c5d1a8fcd026cba75caf3a93f5585586ebba2eadb7a3f-image.png)

<br />

![](https://files.readme.io/f9edbd236df1b256e1291740b857e1250b30682d626dc93df61efe8e78c5a4d8-image.png)

Once you impersonate, you'll see a yellow banner across the top of the screen confirming you're inside the customer's account. A Return to Admin button in the top-right takes you back to your Primary Panel whenever you're done.

# Client Access *Important*

## Setting up your customers' login URL.

In cPanel, your customers accessed their accounts via port 2083 (e.g. yourdomain.com:2083) or a redirect to /cpanel.

In Enhance, there are no port-based logins or redirects. Instead, you set a branded control panel URL that your customers use to log in — giving your hosting business a more professional appearance from day one.

**To set this up**:

Log into your Enhance Primary Panel → Settings → Platform → Control Panel Domain Here you'll specify the URL your customers will use to access their panel — **for example cp.yourdomain.com**. You'll need to point this domain's DNS to your server before it will work. Once set, your customers visit that URL and log in with the username and password you assigned when creating their customer account.

<Tip>
  If you haven't set a control panel domain yet, your customers won't have a URL to log into. Set this up before onboarding your first customer so the experience is seamless from the start.
</Tip>

# Daily Operations

## Files, email, databases & everything else.

Once you're impersonating a customer, the left-hand menu gives you everything the customer themselves would see — and it's where you'll do most of the day-to-day work a cPanel technician does.

1. **Websites** — Add websites, install WordPress, manage SSL, set PHP versions, and access the file manager for each site.
2. **Emails** — Create and manage email accounts, forwarders, and aliases.
3. **Logs** — Access server and website logs for debugging and audit.
4. **Packages** — View package resources and limits.
5. **Users** — Manage additional users with access to this customer's account.
6. **Integrations** — Connect Cloudflare, Slack, and other services.

<br />

<Tip>
  **Heads up**

  Everything you used to click through the cPanel icons for is here, just organised into clearer sections.
</Tip>

# Self-Service Imports

## Bring your old sites over yourself.

This is one of the biggest benefits in Enhance and something we want to highlight specifically.

![](https://files.readme.io/a2fab76593298bdff9cc7bf4699bf4063800b27733b847550c49acb6fb92ea48-image.png)

<br />

![](https://files.readme.io/3c22272d93a91beccce4772bc891980f381d7b2f413b58b0b40c50df84d403b6-image.png)

<br />

The entire site — files, databases, emails, DNS — is brought over automatically. No ticket, no waiting, no back-and-forth. For larger or more complex migrations, our support team is still here and can handle the full white-glove migration for you if you prefer.

# When You Need Us

## We're here.

If something isn't behaving the way you expect, or you can't find the equivalent of a cPanel feature you rely on — don't struggle with it.

1. Open a support ticket from your client area. Our team is fluent in both panels and can walk you through the cPanel-to-Enhance equivalent of anything.
2. For migration help specifically, open a ticket and our migrations team will take it from there for you.

![](https://files.readme.io/7c02d0dd0c366bcdf5a8b1feff6913f24f4be0b1f4baf3965c21daca5b1d75e3-image.png)

<br />


# How to Deploy a Node.js Application on Enhance
Source: https://support.webcentral.au/enhance-control-panel/how-to-deploy-a-nodejs-application-on-enhance

This guide explains how to deploy a simple Node.js application on an Enhance-hosted website. It covers creating and uploading the application files, configuring SSH access, deploying the app using Enhance's Node.js deployment tool, installing dependencies, and verifying that the application is running successfully.

# 1. Log in to Enhance Control Panel

1. Navigate to **Websites**.
2. Click on the **desired domain name**.

# 2. Upload Your Application Files

1. Go to **Files**.

![](https://files.readme.io/537c1164fdd4430fbd895fa28c9baa2fae07a074b5a8f3def3af585cea3c33e6-image.png)

2. In your home directory, create a folder called:

```text theme={null}
my-app
```

3. Upload your application files into this folder.

![](https://files.readme.io/676979147b7ebf49e185ea0ab4835baee5b7a3ebc826eb48308e3399242a601d-image.png)

**index.js**

```js theme={null}
const express = require('express');
const app = express();

// Use PORT from environment or default to 3000
const PORT = process.env.PORT || 3000;

app.get('/', (req, res) => {
  res.send(`
    <!DOCTYPE html>
    <html>
      <head>
        <title>My Node.js App</title>
        <style>
          body {
            font-family: Arial, sans-serif;
            max-width: 600px;
            margin: 80px auto;
            text-align: center;
          }
          h1 { color: #2c7be5; }
          .badge {
            background: #e8f4fd;
            padding: 8px 16px;
            border-radius: 20px;
            font-size: 14px;
          }
        </style>
      </head>
      <body>
        <h1>🚀 Node.js App is Running!</h1>
        <p class="badge">Hosted on Enhance</p>
        <p>Server time: ${new Date().toLocaleString()}</p>
        <p>Node version: ${process.version}</p>
      </body>
    </html>
  `);
});

app.get('/health', (req, res) => {
  res.json({
    status: 'ok',
    uptime: process.uptime()
  });
});

// Listen on all interfaces (required for proxying)
app.listen(PORT, '0.0.0.0', () => {
  console.log(`App running on port ${PORT}`);
});
```

**package.json**

```json theme={null}
{
  "name": "demo-node-app",
  "version": "1.0.0",
  "description": "A simple Node.js demo app for Enhance hosting",
  "main": "index.js",
  "scripts": {
    "start": "node index.js"
  },
  "dependencies": {
    "express": "^4.18.2"
  }
}
```

# 3. Connect via SSH

If you don't know the SSH password, you can reset it:

1. In Enhance CP, go to:

* **Websites**
* Select your **domain**
* **Advanced**
* **Developer Tools**

![](https://files.readme.io/91f1d9197cf4920cfa4c86fa0505976583eb97fa496322f65d87f657cb2f1209-image.png)

2. Scroll down to SSH Password Authentication.
3. Click Reset and set a new password.

**SSH Example**

```text theme={null}
ssh -p 22 username@192.250.229.225
```

Once connected:

```text theme={null}
username@s4515:~$ ls

my-app  public_html
```

Navigate to your application directory:

```text theme={null}
username@s4515:~$ cd my-app
```

# 4. Deploy the Application

Return to the Enhance Control Panel and deploy the application using the Deploy Node.js tool.

![](https://files.readme.io/1821203580d3e41a4656e322a0926bdd34b3d792371e89ff50f58a6ca2c9c25f-image.png)

Configure the deployment according to the deployment screen and point it to your `my-app` directory.

# 5. Install Dependencies

After the deployment has been created, return to your SSH session and run:

```text theme={null}
npm install
```

```text theme={null}
run `npm fund` for details
```

![](https://files.readme.io/dc75a902d3948adb396c2af7fb73b167f04ffeb6d0efc5325b1e11166e7e6796-image.png)

Your Node.js application should now be successfully deployed on Enhance

![](https://files.readme.io/fa0a31ba3c2bb44e9ee5045adb7ae8764245c989b6b5354d2796538d7139c228-image.png)

![](https://files.readme.io/14d70b9205664f23543400cd3f6b2b84af7c6f76493d81c7ff5695eb01cb2caf-image.png)


# Installing an SSL certificate in Enhance
Source: https://support.webcentral.au/enhance-control-panel/installing-an-ssl-certificate-in-enhance

Learn how to install an SSL certificate and private key in Enhance Control Panel.

# Installing an SSL certificate in Enhance

<Note>
  **Important!**

  In many cases, you do not need to install an SSL certificate manually. For example, if you are using the free SSL certificate, it is installed automatically. Use this procedure only if you need to install an SSL certificate that you purchased from Webcentral or another provider.
</Note>

## Install an SSL certificate

1. Log in to your Enhance control panel, go to **Products & Services** > **Hosting & Servers,** locate your Enhance Shared Hosting account, then click **Login to Control Panel.**
   ![](https://files.readme.io/cd163c3593959bac92873401b27d29e3a86048a78027190c5478ed077292a25e-image.png)
2. In the left sidebar, click **Websites**.
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. Click the **Security** tab.
   ![](https://files.readme.io/39a2699551aeb5a9999c9ac429f6b276960590f467a5d58e3d49b04ee65149c3-image.png)
5. On the **Security** page, in the **SSL certificates** section, click **Install custom SSL**.
   ![](https://files.readme.io/c7c41407963207e7e4c2c4d6502dc70a83acfd09a2fa25ee005f38481bf3f970-image.png)
6. In the **Domain** list, select the domain where you want to install the SSL certificate.
7. In the **Certificate (CRT)** field, paste the certificate text. To upload the certificate file instead, click **Upload file**.
8. In the **Private key** field, paste the private key text. To upload the private key file instead, click **Upload file**.
9. Click **Upload**.

The Hosting Panel installs the certificate and private key for the selected domain.

## Related articles

* [Managing your WordPress site in Enhance](/enhance-control-panel/managing-your-wordpress-site-in-enhance)
* [Managing your Domains in Enhance](/enhance-control-panel/managing-your-domains-in-enhance)
* [Managing your Email in Enhance](/enhance-control-panel/managing-your-email-in-enhance)
* [Using the File Manager in Enhance](/enhance-control-panel/using-the-file-manager-in-enhance)
* [Managing Backups in Enhance](/enhance-control-panel/managing-backups-in-enhance)
* [Managing your MySQL databases in Enhance](/enhance-control-panel/managing-your-mysql-databases-in-enhance)
* [Managing FTP accounts in Enhance](/enhance-control-panel/managing-ftp-accounts-in-enhance)
* [Changing PHP versions and settings in Enhance](/enhance-control-panel/changing-php-versions-and-settings-in-enhance)
* [Configuring SSH access in Enhance](/enhance-control-panel/configuring-ssh-access-in-enhance)


# Managing Backups in Enhance
Source: https://support.webcentral.au/enhance-control-panel/managing-backups-in-enhance

Learn how to manage your backups and restores from one convenient interface in Enhance Control Panel.

To manage your backups and restore them if necessary, follow these steps:

1. Log in to your Enhance control panel, go to **Products & Services** > **Hosting & Servers,** locate your Enhance Shared Hosting account, then click **Login to Control Panel.**
   ![](https://files.readme.io/a665ba9568973029f0b4d8f382e44015d0770bdde08b09b4d627aa8d7a32cb45-image.png)
2. In the left sidebar, click **Websites**:

![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)

2. On the **Manage websites** page, click the website you want to manage.
3. A list of tabs appears at the top of the page. Click the **Backups** tab:
   ![](https://files.readme.io/771768d812011af634b266e3b69d83c34dfd0df6232ae2fd14d48f981484c330-image.png)
4. The **Backups** page appears with a list of automatic backups generated for your account:
   ![](https://files.readme.io/14cd8ff7fdfe3b24ff116474378254c2b8c2e83eb86bd2b251920211f7d1cbe6-image.png)
5. To restore a backup, click **Restore** and then select an option:
   ![](https://files.readme.io/aca5fb34202531469eea049fd3e82f203f73baf6d6ab66d1392e53b2aafccd24-image.png)
   * **Email**: This option restores email messages for any email accounts you have.
     <Warning>
       Be careful restoring emails. Any email messages newer than the date of the backup may be lost.
     </Warning>
   * **Website**: This option restores the website files for your account.
   * **Custom**: This option enables you to select a custom combination of items to restore. You can restore email, website files, and databases:
     ![](https://files.readme.io/ffce83da214ba7462c15a96435086f0dd3186ef92706f26ecb5a8d6565e872ea-image.png)

## Related articles

* [Managing your WordPress site in Enhance](/enhance-control-panel/managing-your-wordpress-site-in-enhance)
* [Installing an SSL certificate in Enhance](/enhance-control-panel/installing-an-ssl-certificate-in-enhance)
* [Managing your Domains in Enhance](/enhance-control-panel/managing-your-domains-in-enhance)
* [Managing your Email in Enhance](/enhance-control-panel/managing-your-email-in-enhance)
* [Using the File Manager in Enhance](/enhance-control-panel/using-the-file-manager-in-enhance)
* [Managing your MySQL databases in Enhance](/enhance-control-panel/managing-your-mysql-databases-in-enhance)
* [Managing FTP accounts in Enhance](/enhance-control-panel/managing-ftp-accounts-in-enhance)
* [Changing PHP versions and settings in Enhance](/enhance-control-panel/changing-php-versions-and-settings-in-enhance)
* [Configuring SSH access in Enhance](/enhance-control-panel/configuring-ssh-access-in-enhance)


# Managing FTP accounts in Enhance
Source: https://support.webcentral.au/enhance-control-panel/managing-ftp-accounts-in-enhance

Learn how to manage your FTP accounts from one convenient interface in Enhance Control Panel.

## Managing FTP accounts

To manage your FTP accounts, follow these steps:

1. Log in to your Enhance control panel, go to **Products & Services** > **Hosting & Servers,** locate your Enhance Shared Hosting account, then click **Login to Control Panel.**
   ![](https://files.readme.io/f819e6ea0cb39ab88bd89a297ccc6ca39a89a6ab712f5bcecfd810b9a6d454a8-image.png)
2. In the left sidebar, click **Websites**:

![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)

2. On the **Manage websites** page, click the website you want to manage.
3. A list of tabs appears at the top of the page. Click the **Advanced** tab, and then click **FTP**:
   ![](https://files.readme.io/99bd4937c1734eda9e53fd6a37cc8008e3fb043971861a087453853b358ecb96-image.png)
4. The **FTP accounts** page appears:
   ![](https://files.readme.io/fcaa567e6a4034ed2392b1cd020a9eda10e65c9d95451e56c224b34c490039cc-image.png)
5. To add an account, click **Add account**. The **Add FTP account** dialog appears:
   ![](https://files.readme.io/8436bc337903854421b99da42b2c44fdc901dd75c8f3fc4654241aa351f4f6ac-image.png)
   * In the **Username** text box, type the FTP username you want for the account.
   * In the **Password** text box, type the FTP password you want for the account.
   * In the **Directory** text box, optionally specify a different directory for the account.
   * Click **Add**. The account appears in the list of FTP accounts.
6. To modify an existing account, click the three-dot icon in the list of accounts, and then click **Manage**:
   ![](https://files.readme.io/706868ff9622709488059adf28e24211138f13acdd44864ccba34fcb9b1220e1-image.png)
7. To delete an existing account, click the three-dot icon in the list of accounts, and then click **Delete**:
   ![](https://files.readme.io/9ebeda5d82fcacdac8e70e86ce9d110ead776fee753c26ff8d9df5707c75e20c-image.png)

## Related articles

* [Managing your WordPress site in Enhance](/enhance-control-panel/managing-your-wordpress-site-in-enhance)
* [Installing an SSL certificate in Enhance](/enhance-control-panel/installing-an-ssl-certificate-in-enhance)
* [Managing your Domains in Enhance](/enhance-control-panel/managing-your-domains-in-enhance)
* [Managing your Email in Enhance](/enhance-control-panel/managing-your-email-in-enhance)
* [Using the File Manager in Enhance](/enhance-control-panel/using-the-file-manager-in-enhance)
* [Managing Backups in Enhance](/enhance-control-panel/managing-backups-in-enhance)
* [Managing your MySQL databases in Enhance](/enhance-control-panel/managing-your-mysql-databases-in-enhance)
* [Changing PHP versions and settings in Enhance](/enhance-control-panel/changing-php-versions-and-settings-in-enhance)
* [Configuring SSH access in Enhance](/enhance-control-panel/configuring-ssh-access-in-enhance)


# Managing your Domains in Enhance
Source: https://support.webcentral.au/enhance-control-panel/managing-your-domains-in-enhance

Learn how to manage your domains from one convenient interface in Enhance Control Panel.

## Managing domains in Enhance

You can manage the following settings for a domain:

* Document root directory.
* Email authentication (DKIM).
* Mail routing.
* DNS records.

To do this, follow these steps:

1. Log in to your Enhance control panel, go to **Products & Services** > **Hosting & Servers,** locate your Enhance Shared Hosting account, then click **Login to Control Panel.**
   ![](https://files.readme.io/26da4cdc74982add51be5e65c99c771fc40b2c2d0cd6d5dd9ea4f2092242bf23-image.png)
2. In the left sidebar, click **Websites**:

![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)

3. On the **Manage websites** page, click the website you want to manage.
4. A list of tabs appears at the top of the page. Click the **Domains** tab:
   ![](https://files.readme.io/e36617808f37d8aeb4f6594bb8385c4bb6e5e26aaedf3e38b9b6889709dd748b-image.png)
5. The **Domains** page appears:
   ![](https://files.readme.io/d31dcfcc1e3e07851c5ed98c3b0ebb49e405517561f374771449aa8fcd15eee2-image.png)
6. Locate the domain you want to manage, click the three-dot menu, and then click **Manage**:
   ![](https://files.readme.io/4aa3a8717c820550261fd1bec2f64683fa6c56ef0c7c06de2f88664962d52b64-image.png)
7. To change the document root directory, in the **Document root** section, click the pencil icon:
   ![](https://files.readme.io/a0a1b3d3b4e2a1895699ba1e13b346b9bcb1ad3848c4acd82ff96edcf5c18123-image.png)
8. To enable DKIM (DomainKeys Identified Mail) for the domain, in the **Email authentication** section, click the **DKIM** slider:
   ![](https://files.readme.io/92bd16c6862ab7f9df8e1f18d925140447c16c1abd9e064643e676f7b92f88e9-image.png)
9. To configure mail routing for the domain, in the **Mail routing settings** section, click **Local mail** or **Remote mail**.
   <Warning>
     You only need to change this setting if you are using a third-party email provider to receive inbound email messages.
   </Warning>
   ![](https://files.readme.io/7be52a8cdd3d3076deec890499fb9bd5561b811aa98f10415a6624f5f94dfe80-image.png)
10. To manage DNS records for the domain, scroll down to the **DNS records** section. A list of DNS records for the domain appears:
    ![](https://files.readme.io/01a74d77a649eecc2a26a8ff49850b5a8f835c3636f96dd73208ed62013d57a6-image.png)
    * To modify an existing record, click the three-dot menu, and then click **Edit**.
    * To delete an existing record, click the three-dot menu, and then click **Delete**.
    * To add a new DNS record for the domain, click **Add record**. The **Add record** dialog appears. Complete the fields for the record, and then click **Create**:
      ![](https://files.readme.io/6e47bd188b2e149bc963eb21508b3335aea48989071d021a05ecb6623a930dfb-image.png)
      <Note>
        The fields change depending on the type of record you select. For example, an A record requires different settings from an MX record.
      </Note>

## Adding domains

You can add subdomains and aliases.

<Tip>
  Aliases (which are sometimes also referred to as "parked domains") are often used to reserve or hold a domain name that does not have an associated web site.
</Tip>

To add a subdomain or alias, follow these steps:

1. In the left sidebar, click **Websites**:

![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)

2. On the **Manage websites** page, click the website you want to manage.
3. A list of tabs appears at the top of the page. Click the **Domains** tab:
   ![](https://files.readme.io/e36617808f37d8aeb4f6594bb8385c4bb6e5e26aaedf3e38b9b6889709dd748b-image.png)
4. The **Domains** page appears. Click **Add domain**:

![](https://files.readme.io/eb685f407e23f14882070bc1ab076e5b4b08d9d5fc7a88d6abce89a376d154bd-image.png)

4. The **Add new domain** dialog appears:
   * To add a subdomain, specify the name and document root directory, and then click **Add**:
     ![](https://files.readme.io/3759c4509b2bd47ba9ea588faad97902e427e11a994720925bfaba236423fe52-image.png)
   * To add an alias, click **Alias**, specify the name, and then click **Add**. If you want the alias to redirect to the primary domain, select the **Redirect to the primary domain** check box:
     ![](https://files.readme.io/db643509749bfb162fb806cd5349ee43091122df1b7488ecd35b08c2d859d4da-image.png)

## Related articles

* [Managing your WordPress site in Enhance](/enhance-control-panel/managing-your-wordpress-site-in-enhance)
* [Installing an SSL certificate in Enhance](/enhance-control-panel/installing-an-ssl-certificate-in-enhance)
* [Managing your Email in Enhance](/enhance-control-panel/managing-your-email-in-enhance)
* [Using the File Manager in Enhance](/enhance-control-panel/using-the-file-manager-in-enhance)
* [Managing Backups in Enhance](/enhance-control-panel/managing-backups-in-enhance)
* [Managing your MySQL databases in Enhance](/enhance-control-panel/managing-your-mysql-databases-in-enhance)
* [Managing FTP accounts in Enhance](/enhance-control-panel/managing-ftp-accounts-in-enhance)
* [Changing PHP versions and settings in Enhance](/enhance-control-panel/changing-php-versions-and-settings-in-enhance)
* [Configuring SSH access in Enhance](/enhance-control-panel/configuring-ssh-access-in-enhance)


# Managing your Email in Enhance
Source: https://support.webcentral.au/enhance-control-panel/managing-your-email-in-enhance

Learn how to manage your email accounts from one convenient interface your Enhance Control Panel.

# Managing your email in Enhance

Manage your email accounts, forwarders, spam settings, and autoresponders in Enhance.

## Manage email

1. Log in to your Enhance control panel, go to **Products & Services** > **Hosting & Servers,** locate your Enhance Shared Hosting account, then click **Login to Control Panel.**
   ![](https://files.readme.io/d8ec201f9a490563afd185c6dcc0379de77649706d52bfe19cf52c8b4595ba9f-image.png)
2. In the left sidebar, click **Websites**.
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. Click the **Emails** tab.
   ![](https://files.readme.io/d51e481547c699ef7e0c62d0b04d773ba36779efccc8419f2748f006c7ee3f67-image.png)
5. To add an account, click **Add account**.
   ![](https://files.readme.io/bb978bb3e417efcea4b94880ec8af0c9f08aa272a74422a1c78623da71f8c71c-image.png)
6. Complete the fields, and then click **Add**.
   ![](https://files.readme.io/8638aade5d86fd08c5e144f12284eb27ab39f6bf1d9677a0becf78032875aa87-image.png)
7. To modify an existing account, click the account in the list.
   ![](https://files.readme.io/6863b7d1223ba57770b8e6c9cab30091859d3255cda9f8dcc61df63e07fffc95-image.png)

## What you can manage

For each email account, you can change the following settings:

* Display name
* Mailbox size
* Password
* Forwarders
* Spam settings
* Out-of-office notifications (autoresponders)

You can also view email client settings for IMAP, POP, and SMTP.

## Related articles

* [Managing your WordPress site in Enhance](/enhance-control-panel/managing-your-wordpress-site-in-enhance)
* [Installing an SSL certificate in Enhance](/enhance-control-panel/installing-an-ssl-certificate-in-enhance)
* [Managing your Domains in Enhance](/enhance-control-panel/managing-your-domains-in-enhance)
* [Using the File Manager in Enhance](/enhance-control-panel/using-the-file-manager-in-enhance)
* [Managing Backups in Enhance](/enhance-control-panel/managing-backups-in-enhance)
* [Managing your MySQL databases in Enhance](/enhance-control-panel/managing-your-mysql-databases-in-enhance)
* [Managing FTP accounts in Enhance](/enhance-control-panel/managing-ftp-accounts-in-enhance)
* [Changing PHP versions and settings in Enhance](/enhance-control-panel/changing-php-versions-and-settings-in-enhance)
* [Configuring SSH access in Enhance](/enhance-control-panel/configuring-ssh-access-in-enhance)


# Managing your MySQL databases in Enhance
Source: https://support.webcentral.au/enhance-control-panel/managing-your-mysql-databases-in-enhance

Learn how to manage your MySQL databases and users in Enhance Control Panel.

# Managing your MySQL databases in Enhance

## Manage database users

Create at least one database user before you create a database so the user can access it.

1. Log in to your Enhance control panel, go to **Products & Services** > **Hosting & Servers,** locate your Enhance Shared Hosting account, then click **Login to Control Panel.**
   ![](https://files.readme.io/c3555f0c7d95598022cfec8a9222d3da152a53fc2f066b57d90a94c098fa8cb4-image.png)
2. In the left sidebar, click **Websites**.
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. Click the **Databases** tab.
   ![](https://files.readme.io/afb71b00e7fd7219bf01a587956dcb6b9a0303245609e1042e2e39f867851208-image.png)
5. On the **MySQL databases** page, click **Add user**.
   ![](https://files.readme.io/c4463a688a3f9c700bc3ceffc91982ce677a9c6a03b6b006551401e8b6646772-image.png)
6. In the **Add database user** section, enter the username and password for the user.
   ![](https://files.readme.io/6644fd2db4a7a68c3283ea6ec692444c49ef10187108b7cd7a755a8627e1f394-image.png)
7. If one or more databases already exist, they appear in the **Database access** section. Select the checkbox next to each database you want the user to access.
8. Click **Add**.
9. Click the **Users** tab. The new user appears in the user list.
10. Click the user to modify it. On this page, you can:
    * Click **Reset** to reset the user's password.
    * Enter an IP address in the **Remote access IP** field to allow remote database access.
    * Click **Delete** to delete the user.
      ![](https://files.readme.io/b60d1bf857ae0ccefece58feed9d520c89f13f3b9f63fec1ae1891c86f027565-image.png)

## Manage databases

1. Log in to your Enhance control panel.
2. In the left sidebar, click **Websites**.
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. Click the **Databases** tab.
   ![](https://files.readme.io/afb71b00e7fd7219bf01a587956dcb6b9a0303245609e1042e2e39f867851208-image.png)
5. On the **MySQL databases** page, click **Add database**.
   ![](https://files.readme.io/4b088057fc656a5ba22b7a5da763d95dd102f05467594384ad242d661aca0325-image.png)
6. In the **Add database** section, enter the database name.
   ![](https://files.readme.io/3ede6855b8b9abb3e03c001735ea5c2b85c77b45bf030c91b2a3a91136e75384-image.png)
7. In the **Add database user** section, select one or more users that can access the database.
   * To grant all access privileges to a user, leave **All database privileges** selected.
   * To grant only specific privileges, clear **All database privileges** and select the permissions you want to grant.
     ![](https://files.readme.io/16992882eefc21ae994b22a47e479ac81557967a85385590e91a09c4aac6a3f0-image.png)
8. Click **Add**. The new database appears on the **Databases** tab.
9. Click the database to modify it and access additional features. On this page, you can:
   * Click **PhpMyAdmin** to open phpMyAdmin.
     ![](https://files.readme.io/8605e12ac8556bddc9ed26d76577f7411c52fb3595be85a803a648c173e25a8d-image.png)
   * Add database users to the database or remove them.
   * Click **Upload** to import a SQL file and populate the database.
     ![](https://files.readme.io/9aaf2194a482341dec70b5e7288ef9ac612f68b0c84991a69c1da87523c0d8f9-image.png)
   * Click **Download** to export the database as a SQL file.
     ![](https://files.readme.io/412c7500b5582ba271f09234f3a301582b06050f1bea9e0241054879e4e830fa-image.png)
   * Click **Delete** to delete the database.
     ![](https://files.readme.io/910522250ff0e0a315e8a97eb0eea7b6f04fd77e2c581d912f1e3eb15ce86cea-image.png)

## Related articles

* [Managing your WordPress site in Enhance](/enhance-control-panel/managing-your-wordpress-site-in-enhance)
* [Installing an SSL certificate in Enhance](/enhance-control-panel/installing-an-ssl-certificate-in-enhance)
* [Managing your Domains in Enhance](/enhance-control-panel/managing-your-domains-in-enhance)
* [Managing your Email in Enhance](/enhance-control-panel/managing-your-email-in-enhance)
* [Using the File Manager in Enhance](/enhance-control-panel/using-the-file-manager-in-enhance)
* [Managing Backups in Enhance](/enhance-control-panel/managing-backups-in-enhance)
* [Managing FTP accounts in Enhance](/enhance-control-panel/managing-ftp-accounts-in-enhance)
* [Changing PHP versions and settings in Enhance](/enhance-control-panel/changing-php-versions-and-settings-in-enhance)
* [Configuring SSH access in Enhance](/enhance-control-panel/configuring-ssh-access-in-enhance)


# Managing your website, databases, and backups in Enhance
Source: https://support.webcentral.au/enhance-control-panel/managing-your-website-databases-and-backups-in-enhance

Learn how to manage your website and email from one convenient interface in Enhance Control Panel.

# Managing your website in Enhance

## Manage your website

1. Log in to your Enhance control panel, go to **Products & Services** > **Hosting & Servers,** locate your Enhance Shared Hosting account, then click **Login to Control Panel.**
   ![](https://files.readme.io/dc8c2dfedecb81dbbaaa7f2e85adbce7b23d052530937c47f430e35e8cef2a2e-image.png)
2. In the left sidebar, click **Websites**.
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. Use the tabs at the top of the page to manage different parts of your site.
   ![](https://files.readme.io/0d73ed56011299813bdb56a205c1fed7388afb55fba021835f9c579cffeaa64c-image.png)

## What each tab does

### Apps

Use the **Apps** tab to install applications. Click **Install app**, select the settings you want, and then click **Install**.

![](https://files.readme.io/7cbeb917c43171b825d348cf1eda64efd6d1b5df3e5b446e833382d530a85dc3-image.png)

<Note>
  Only WordPress and Joomla are supported at this time. You can install other applications manually.
</Note>

### Files

Use the **Files** tab to manage your files. You can download, edit, delete, and perform other file operations.

![](https://files.readme.io/011610a06e737dd06cb014c47366479cedd934338e4d1646dbc22b34852bfac5-image.png)

<Tip>
  For more information on using file manager, see [Using the File Manager in Enhance.](/enhance-control-panel/using-the-file-manager-in-enhance)
</Tip>

### Databases

Use the **Databases** tab to manage your MySQL databases. You can add, modify, and delete databases and users. phpMyAdmin is also available here. To get started, click **Add database**.

![](https://files.readme.io/18b2d748a14bc6fd9152fac2fd1a5d620e3cc37757122f459872ac2d4419a661-image.png)

<Tip>
  For more information, see [Managing your MySQL databases in Enhance](/enhance-control-panel/managing-your-mysql-databases-in-enhance).
</Tip>

### Emails

Use the **Emails** tab to configure your email accounts. You can add, modify, and delete email accounts and related settings.

<Tip>
  For more information, see [Managing your Email in Enhance](/enhance-control-panel/managing-your-email-in-enhance).
</Tip>

### Domains

Use the **Domains** tab to manage your domains. You can add subdomains, addon domains, and aliases. You can also configure settings such as the document root directory and DNS.

![](https://files.readme.io/9a30499cf1155da44ee90496a11aca1e3adbe296d9dd4ccad97f536edd68f033-image.png)

<Tip>
  For more information, see [Managing your Domains in Enhance.](/enhance-control-panel/managing-your-domains-in-enhance)
</Tip>

### Analytics

Use the **Analytics** tab to view bandwidth usage and visitor statistics for your website. You can view statistics for today, last week, or last month.

![](https://files.readme.io/8530a26a2fda7912b6a8c6a2da3ce595bcc4ebf757bc6afc6349a2a2268c3eee-image.png)

### Backups

Use the **Backups** tab to manage automatic backups and restores. To restore from a backup, click **Restore** and then select what you want to restore.

You can selectively restore:

* Email
* Website files
* A custom collection of items, including email, website files, and databases

![](https://files.readme.io/0ee2aa2312fc290ac4694c51f718f416b22178379dbc0ab3edb8b1aa037d5bd3-image.png)

<Tip>
  For more information, see [Managing Backups in Enhance](/enhance-control-panel/installing-an-ssl-certificate-in-enhance).
</Tip>

### Security

Use the **Security** tab to manage SSL certificates for your site and allow or block specific IP addresses.

![](https://files.readme.io/67bfbd82a09a7ac3b64a1a369df7881c2afdff1dfc2048477f1dcc1820ec7fd0-image.png)

<Tip>
  For more information, see [Installing an SSL certificate in Enhance.](https://help.hostingraja.in/docs/installing-an-ssl-certificate-in-enhance)
</Tip>

### Advanced

The **Advanced** tab contains several additional tools:

* **Redirects**: Add permanent (301) or temporary (302) redirects to forward visitors to another domain.
* **Optimization**: Enable Opcode caching for your site.
* **FTP**: Add, modify, and delete FTP accounts.
  <Tip>
    For more information, see [Managing FTP accounts in Enhance](/enhance-control-panel/managing-ftp-accounts-in-enhance).
  </Tip>
* **Developer tools**: Access advanced settings, including PHP settings and cron jobs. You can also view and configure SSH connection details for your account.
  ![](https://files.readme.io/548ecfaacfcb0fbaacfe8110505fb3349845396398ba42d2811c1f50452f6d80-image.png)
  <Tip>
    * For PHP settings, see [Changing PHP versions and settings in Enhance](/enhance-control-panel/changing-php-versions-and-settings-in-enhance).
    * For SSH setup, see [Configuring SSH access in Enhance.](/enhance-control-panel/configuring-ssh-access-in-enhance)
  </Tip>


# Managing your WordPress site in Enhance
Source: https://support.webcentral.au/enhance-control-panel/managing-your-wordpress-site-in-enhance

Learn how to manage your WordPress site from one convenient interface inside of Enhance Control Panel.

# Managing your WordPress site in Enhance

## Open the WordPress management page

1. Log in to your Enhance control panel, go to **Products & Services** > **Hosting & Servers,** locate your Enhance Shared Hosting account, then click **Login to Control Panel.**
   ![](https://files.readme.io/6c8791983c7957f5eadf46558bd0fcefe1ba34988316ec2c022062e5ab0c0d7a-image.png)
2. In the left sidebar, click **Websites**.
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. In the **Applications installed** section, locate your WordPress site, and then click **Manage**.
   ![](https://files.readme.io/7f44bdd5a1e23d7b867af7b155bca07559aa9aee9e4c1a35a0d9156f8aab1110-image.png)

## Manage WordPress settings

### General

The **General** section opens first.

* To log in to your WordPress dashboard, click **Login to admin**.
  ![](https://files.readme.io/5691943c7fe05e0d5448a1b7547618dc3a80744842101fabbd0355107c4ddb04-image.png)
  The dashboard opens in a new tab.
* In the **General** section, you can also:
  * Change the WordPress site URL.
  * Change the location of your WordPress site files.
  * Manage versions for your WordPress site.
  * Enable or disable maintenance mode.

### Plugins

To manage your WordPress plugins, click **Plugins** in the left sidebar.

![](https://files.readme.io/e9f52fc291ae3156e3a7caae27f1d662dd3184bc93f10a64b1e6acd1ec57b168-image.png)

In the **Plugins** section, you can:

* View installed plugins, including version and status information.
* Install, activate, deactivate, update, and delete plugins.

### Themes

To manage your WordPress themes, click **Themes** in the left sidebar.

![](https://files.readme.io/30cc950ce1993e3d2979f6c634ae15e102e085862fb0da725d23f099f77ff506-image.png)

In the **Themes** section, you can:

* View installed themes, including version and status information.
* Install, activate, deactivate, update, and delete themes.

### Security

To manage WordPress security settings, click **Security** in the left sidebar.

![](https://files.readme.io/6053309056f6d5465b8c3746b04069a148b76bd514d215e79113bc578215af68-image.png)

In the **Security** section, you can restrict administrative access to your WordPress site by IP address.

### Users

To manage your WordPress user accounts, click **Users** in the left sidebar.

![](https://files.readme.io/86ef56320d0f2e65bc73d1a56906632478fcd41754bca4b0e5077e339cc4d830-image.png)

In the **Users** section, you can:

* Add a user account by clicking **Add user**.
* Modify an existing user account. You can change the username, email address, and password for an account.
* Delete a user account.

### Single sign on

To manage single sign on settings for WordPress, click **Single sign on** in the left sidebar.

![](https://files.readme.io/600851d469276268ac5f296ae1d4257be2436df8739e6c8fd6e6cf7b5a617404-image.png)

With single sign on, you can log in to your WordPress site without typing a separate username and password.

### Debug

To configure WordPress debugging settings, click **Debug** in the left sidebar.

![](https://files.readme.io/b72a66826e96819e98871fee6808dbf68c0c00950a2dd1fccce302f104b0a151-image.png)

In the **Debug** section, you can enable these WordPress debugging settings:

* **WP\_DEBUG**
* **WP\_DEBUG\_LOG**
* **WP\_DEBUG\_DISPLAY**

## Related articles

* [Installing an SSL certificate in Enhance](/enhance-control-panel/installing-an-ssl-certificate-in-enhance)
* [Managing your Domains in Enhance](/enhance-control-panel/managing-your-domains-in-enhance)
* [Managing your Email in Enhance](/enhance-control-panel/managing-your-email-in-enhance)
* [Using the File Manager in Enhance](/enhance-control-panel/using-the-file-manager-in-enhance)
* [Managing Backups in Enhance](/enhance-control-panel/managing-backups-in-enhance)
* [Managing your MySQL databases in Enhance](/enhance-control-panel/managing-your-mysql-databases-in-enhance)
* [Managing FTP accounts in Enhance](/enhance-control-panel/managing-ftp-accounts-in-enhance)
* [Changing PHP versions and settings in Enhance](/enhance-control-panel/changing-php-versions-and-settings-in-enhance)
* [Configuring SSH access in Enhance](/enhance-control-panel/configuring-ssh-access-in-enhance)


# Using the File Manager in Enhance
Source: https://support.webcentral.au/enhance-control-panel/using-the-file-manager-in-enhance

Learn how to manage your website files from one convenient interface in Enhance Control Panel.

# Managing your website files in the Hosting Panel

## Open the File Manager

1. Log in to your Enhance control panel, go to **Products & Services** > **Hosting & Servers,** locate your Enhance Shared Hosting account, then click **Login to Control Panel.**
   ![](https://files.readme.io/36013325a447b81df5be668eb73c6f597f9fe14f6e06d652947db05e00d8c2b3-image.png)
2. In the left sidebar, click **Websites**.
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. Click the **Files** tab.
   ![](https://files.readme.io/ee5149c38bf28fb2a54fb3a916f3d1cb44594794deab8b2c973ce21d37481cb9-image.png)
5. The **File manager** appears.
   ![](https://files.readme.io/011610a06e737dd06cb014c47366479cedd934338e4d1646dbc22b34852bfac5-image.png)

## Navigate your files

Use the folder tree in the left sidebar to move through the file system:

* Click a folder name to view its contents in the right pane.
* Click the plus sign (**+**) icon to show subfolders under the current folder.

## Manage files and folders

In the right pane, you can perform these actions.

### Sort items

To sort the listing by name, size, or last modified date, click a column heading.

![](https://files.readme.io/4f846609b5bf7a20606a2c05bde52051e9dc4936a887573651471758cb8bfd55-image.png)

### Create a file or folder

1. Click **New**.
2. Click **File** or **Folder**.

### Upload a file or folder

1. Click **Upload**.
2. Click **File** or **Folder**.

### Modify an existing file or folder

Right-click a file or folder, and then select one of these options:

* **Edit**: Edit a file.
* **Download**: Download a file to your local computer.
* **Get info**: View the path, size, permissions, and other details for a file or folder.
* **Copy**: Copy a file or folder.
* **Rename**: Rename a file or folder.
* **Compress**: Compress a file or folder.
* **Uncompress**: Extract a compressed file or folder.
* **Permissions (CHMOD)**: Change permissions for a file or folder.
* **Delete**: Delete a file or folder.

![](https://files.readme.io/e557caffc512d4f5d58fa7be01bfeb06bc73c8c9005869bad72d96f112cb6aad-image.png)

### Process multiple files at once

To perform actions on multiple files at the same time:

1. Select the **Select all** checkbox.
2. Choose one of the options that appears at the bottom of the page.

![](https://files.readme.io/d7f663619257d1b3141641840acddb970b63be7c5d46116dd6cc379d7986f13a-image.png)

![](https://files.readme.io/7f997fe1c6197cdc3486045cbd1fd2a78a31cb2d7acbc6b23d883b35c9044447-image.png)

<Warning>
  Be careful when working with multiple files at once, especially when you are deleting items.
</Warning>

## Related articles

* [Managing your WordPress site in Enhance](/enhance-control-panel/managing-your-wordpress-site-in-enhance)
* [Installing an SSL certificate in Enhance](/enhance-control-panel/installing-an-ssl-certificate-in-enhance)
* [Managing your Domains in Enhance](/enhance-control-panel/managing-your-domains-in-enhance)
* [Managing your Email in Enhance](/enhance-control-panel/managing-your-email-in-enhance)
* [Managing Backups in Enhance](/enhance-control-panel/managing-backups-in-enhance)
* [Managing your MySQL databases in Enhance](/enhance-control-panel/managing-your-mysql-databases-in-enhance)
* [Managing FTP accounts in Enhance](/enhance-control-panel/managing-ftp-accounts-in-enhance)
* [Changing PHP versions and settings in Enhance](/enhance-control-panel/changing-php-versions-and-settings-in-enhance)
* [Configuring SSH access in Enhance](/enhance-control-panel/configuring-ssh-access-in-enhance)


# Explore Our Self-Help Guides
Source: https://support.webcentral.au/index

Search the knowledge base above, or browse the categories below to find answers fast.

<div>
  # Explore Our Self-Help Guides

  Search the knowledge base, or browse the categories below to find answers fast.
</div>

<br />

<Columns>
  <Card title="Contact Us" icon="comments" href="https://webcentral.au/about/support">
    Get in touch with our support team.
  </Card>

  <Card title="Service Status" icon="tower-broadcast" href="https://status.webcentral.au/">
    Check the current status of our services.
  </Card>

  <Card title="My Account" icon="circle-user" href="https://theconsole.webcentral.au/">
    Log in to manage your products and services.
  </Card>
</Columns>

<br />

<Columns>
  <Card title="Popular Articles" icon="star">
    * [Email setup tutorials](/emails/device-setup/email-setup-tutorials)
    * [URL redirection](/websites-hosting/cpanel/how-to-redirect-your-domain-to-another-website-using-cpanel)
    * [Email Errors: 550 Relay Not Permitted](/emails/general-information-1/why-isnt-my-email-working)
    * [Understanding DNS](/websites-hosting/dns-and-zone-records/understanding-dns)
  </Card>

  <Card title="Account Articles" icon="user-gear">
    * [How to find your support code](/accounts-and-billing/viewing-your-support-pin)
    * [Log into cPanel](/websites-hosting/cpanel/accessing-cpanel)
    * [What are my Login Details?](/accounts-and-billing/welcome-to-webcentral)
  </Card>

  <Card title="Email Articles" icon="envelope">
    * [My email address appears to be sending spam! What do I do?](/emails/general-information-1/my-email-address-appears-to-be-sending-spam-what-do-i-do)
    * [Email setup tutorials](/emails/device-setup/email-setup-tutorials)
    * [Creating a New Email Account on Cloud Hosting or in cPanel](/emails/cpanel-emails/how-to-create-a-professional-email-in-cpanel)
    * [What is my outgoing mail server?](/emails/device-setup/email-software-settings)
  </Card>
</Columns>

<br />

<Columns>
  <Card title="Accounts" icon="calculator" href="/accounts-and-billing/welcome-to-webcentral" />

  <Card title="Payment & Billing" icon="credit-card" href="/accounts-and-billing/managing-billing-in-the-hosting-panel" />

  <Card title="Domain Names" icon="globe" href="/domains/general-information-2/how-to-renew-a-domain" />

  <Card title="Website & Hosting" icon="server" href="/websites-hosting/cpanel/accessing-cpanel" />

  <Card title="Email & Microsoft 365" icon="envelope" href="/emails/device-setup/email-software-settings" />
</Columns>


# Do I need to use an image optimization plugin or CDN on Webcentral Managed WordPress?
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/do-i-need-to-use-an-image-optimization-plugin-or-cdn-on-webcentral-managed-wordpress-1

Learn all about image optimization, CDNs (Content Delivery Networks), and how they interact with Webcentral Managed WordPress plans.

You may ask, do I need to use an image optimization plugin or CDN (Content Delivery Network) on Webcentral Managed WordPress?

To answer the question directly: no. You are not required to use an image optimization plugin or an external CDN for WordPress images on Webcentral Managed WordPress. If you have an external CDN for your images, you should disable it so you can get the full benefit of your hosting here.

Part of the reason for this is due to Cloudflare Enterprise and how it handles images.

**How Cloudflare Enterprise handles images**

Cloudflare Enterprise uses a technology that Cloudflare calls Polish. Polish is unique because it works to optimize images from your website as part of the cache. In other words, unoptimized images are compressed before they reach the browser. Since the optimization is done in Cloudflare Enterprise, the original files are not altered.

Depending on the type of image, Polish removes unnecessary data from the image before sending it to the browser. For some types of images, it removes unnecessary data while also compressing the image data itself. Images can be anywhere from 21% to 48% smaller, depending on a number of factors.

Furthermore, Cloudflare delivers images in the WebP format if the WebP version is significantly smaller than lossless or lossy compression, and if the browser has the following in its Accept header:

```text theme={null}
Accept: image/avif,image/webp,image/_,_/*;q=0.8
```

<br />

**Will I see the .webp file type in WordPress or in the source code?**

In short, no. Because the optimizations are done in Cloudflare Enterprise, the source files are never changed, and the HTML is delivered unmodified.

You can verify that Polish is working by viewing the HTTP headers for images loaded on your site. In the Chrome developer console, click the Network tab, and then load your site. Search for the word "polish" and then click one of the results:

![](https://files.readme.io/87ef702c72be5f3fc8b731df098015e7feaec6b298297ed2761e83a18dcb22c4-image.png)

Here is another example that shows the original file format and how Cloudflare's Polish feature has modified the file at the edge:

![](https://files.readme.io/3f4a8b1d83cac40cbaffd2303c008e138ae0f282e9215cc1405a54d91d7772dd-image.png)

You can also use the Waterfall view in GTMetrix.com to see the headers which will show which images are being served as WebP images:

![](https://files.readme.io/5cd45d8221958ac730798c61233ad4203457838f7f0b1c35a35e5862881ab100-image.png)

For more information about how Cloudflare's Polish feature works, go to [https://developers.cloudflare.com/images/polish](https://developers.cloudflare.com/images/polish).

**Does this mean image size doesn't matter?**

No. You still need to be careful about not using excessively large images for your site. For example, uploading a full size image in the 10-20 Megapixel range will take a long time to download to a browser, even if it is optimized by Cloudflare. You should still resize images to web-friendly sizes before adding them to your WordPress site. Plugins such as Resize Image After Upload will do this for you, and are a worthwhile addition to your site.

**Conclusion**

There is no need to use an image optimization plugin, CDN, or other method of optimizing and serving sites faster. There is still a need to adhere to best practices with regard to image size, but nothing else is needed.


# Does my Webcentral Managed WordPress site need a caching plugin?
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/does-my-webcentral-managed-wordpress-site-need-a-caching-plugin-1

Learn about caching plugins and how they can help improve your website's performance.

<br />

**What is a caching plugin?**

Caching plugins are very popular plugins used in WordPress to help reduce the amount of PHP needed to deliver a WordPress website to a visitor. To do this, they store generated pages in HTML files rather than generating a new page for every visitor.

**Do I need a caching plugin on Webcentral Managed WordPress?**

A caching plugin is not required to use Managed WordPress and our full-page caching/CDN. But, your site will still benefit from a caching plugin. Why?

Even with our optimized Cloudflare Enterprise caching, not every page visit will hit the cache. When a page request results in a cache miss, WordPress must generate the page manually. This results in a PHP process being invoked, which then builds the page and hands it off to the CDN.

To speed up the process on subsequent cache misses, a caching plugin is beneficial to help reduce PHP use on cache misses. This is because PHP is inherently slow. The result is that your site will still be performant even if the pages are not cached in the CDN.

**Which caching plugin does Webcentral recommend?**

When it comes to caching plugins, there are definitely quite a few out there and the good news is that we're compatible with all of them.

Now, we do have our recommendations. If you're just looking for a free caching plugin to create a page cache, then you can't go wrong with W3 Total Cache or WP Super Cache.

That said, if you're looking for a "caching meets optimization" type of plugin, then we highly recommend WP Rocket. WP Rocket is much more than just a caching plugin. It has many optimization features to help with core web vitals such as:

* Critical CSS generation
* CSS/JavaScript optimization
* JavaScript deferment
* JavaScript delay

These features will dramatically help improve your core web vital scores. The article Using the WP Rocket plugin on Webcentral Managed WordPress shows how to configure WP Rocket to work well on your Webcentral Managed WordPress site.


# Adding a subdomain to a website on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-adding-a-subdomain-to-a-website-on-webcentral-managed-wordpress

Learn how to add a subdomain as a new website on Webcentral Managed WordPress.

On Webcentral Managed WordPress, every domain or subdomain is a new website and counts towards your site total. For this reason, if you have the Starter plan (with its single website), you must upgrade it to at least the Pro plan (with three websites). Then you can add a subdomain as a new website.


# Are any WordPress plugins or themes banned on Webcentral Managed WordPress?
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-are-any-wordpress-plugins-or-themes-banned-on-webcentral-managed-wordpress



We have found that almost any WordPress plugin or theme you can find will work on our Managed WordPress platform. For example, we often suggest W3 Total Cache or WP-Rocket for caching plugins. For some customers, minification plugins work well, and for some they do not.

We strongly recommend doing plenty of testing to make sure that you are using plugins that work well for your site specifically, as these can vary from site to site.

While we do not have a hard ban on any plugins, there are some plugins that may need to be disabled or removed if they cause any negative impact on our infrastructure. So far, this list includes:

* [yet-another-related-posts-plugin](https://wordpress.org/plugins/yet-another-related-posts-plugin/)
* [website-file-changes-monitor](https://wordpress.org/plugins/website-file-changes-monitor/)
* [webp-express](https://wordpress.org/plugins/webp-express/)
* [wp-cloudflare-page-cache](https://wordpress.org/plugins/wp-cloudflare-page-cache/). This plugin's author is aware that it is incompatible with our platform.


# Changing the domain name of a website on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-changing-the-domain-name-of-a-website-on-webcentral-managed-wordpress

Learn how to change the domain name of an active website on Webcentral Managed WordPress.

This article demonstrates how to change the domain name of an active website on Webcentral Managed WordPress.

<Warning>
  Changing the domain name of an active website causes the old domain name to stop working. If this is not what you intend, then do not follow this procedure.
</Warning>

To change the domain name for a website, follow these steps:

<br />

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, on the Overview tab, scroll down to the Domains section, and then click the pencil icon:

![](https://files.readme.io/6936313b8bca5e47e2597660263c3f9ad265bb92234f461ebf57143607c929e5-image.png)

5. In the Change Domain dialog box, in the Domain text box, type the new domain name:

![](https://files.readme.io/ef39a4f4c72d0813297ec0d17172067f621dc56d0d3265add480e41a11668bdd-image.png)

6. Read the warning message, and if you agree, select the check box.
7. Click Change. The domain for the website changes to the new value you specified.


# Changing the WordPress language on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-changing-the-wordpress-language-on-webcentral-managed-wordpress

Learn how to change the WordPress language on Webcentral Managed WordPress.

When you create a new site on Webcentral Managed WordPress, you may have noticed that English is the only language available on our installer.

We have plans to add more languages by default in the installer. For now, you can easily change the WordPress language after installation.

To do this, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. At the top right of the page, click WP Admin:

![](https://files.readme.io/a062cbd3bcfde5b36ec26b2cd4735b134123a46b65bd072ba09f43be6897767f-image.png)

5. On the WordPress dashboard, in the left sidebar, click Settings, and then click General.
6. In the Site Language list box, select the language you want to use for your WordPress installation.
7. Scroll to the bottom of the page, and then click Save Changes. Your WordPress installation is now in the language that you selected.


# Cloudflare Error 1016: Origin DNS Error
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-cloudflare-error-1016-origin-dns-error

Learn how to troubleshoot the 'Error 1016: Origin DNS Error' message from Cloudflare on your Webcentral Managed WordPress site.

<br />

When pointing your DNS to Webcentral Managed WordPress, you may receive an error message that contains text similar to the following:

> Error 1016 Ray ID: 3a1234567890 • 2025-10-16 20:45:39 UTC Origin DNS Error

<br />

There are several reasons this error can occur:

1. A previous hosting company created what's known as a partial zone for your domain and it's conflicting with our Cloudflare setup. In this case, you need to try and log in to Cloudflare using your email address that a previous host would have had, and delete the site from Cloudflare itself.
2. Your site used Cloudflare in the past and the domain still exists in an old account, but now uses your registrar or another DNS provider for DNS. In this case, you need to log in to your Cloudflare account and delete the site from Cloudflare.
3. There is a delay with Cloudflare seeing your DNS update and it may take some time to propagate. There is no action required if this is the situation; it may just take a few hours for Cloudflare to see the correct DNS results.

If you've gone through these steps and are still experiencing problems or require assistance, please do not hesitate to open a support ticket at [https://webcentral.au/](https://webcentral.au/)


# Do my Webcentral Managed WordPress sites need dedicated IP addresses?
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-do-my-webcentral-managed-wordpress-sites-need-dedicated-ip-addresses

Learn about dedicated IP addresses, your websites, Webcentral Managed WordPress hosting plans, and how they all fit together.

Your WordPress sites on Webcentral Managed WordPress plans do not need a dedicated IP address, and we do not offer them for any purpose. Read below to find out why.

**What about SEO?**

There was a time when Google's algorithm gave marketers a reason to put their sites on as many unrelated IP addresses as possible. Since Google caught on to this practice, having sites on unique IP addresses is no longer a concern.

**Do sites need a dedicated IP address for SSL?**

No. This issue was solved in the early 2010's when SNI (Server Name Indication) was introduced. SNI allows any number of sites to all share the same IP address and still have their own SSL certificate.

**The biggest reason a dedicated IP address is not required**

Your sites use the Cloudflare CDN (Content Delivery Network), which negates the need for a dedicated IP address. Sites are served using the Cloudflare Enterprise CDN, so the IP address of the origin server on our infrastructure is irrelevant.


# First-time login to WordPress on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-first-time-login-to-wordpress-on-managed-wordpress

Learn about the options available when you log in to your Webcentral Managed WordPress account for the first time.

You've just logged in to your Webcentral Managed WordPress admin area for the first time. So what's next?

When you log in to your WordPress admin area for the first time, you'll see several messages with suggested first steps for various plugins. Your new WordPress installation comes preloaded with several useful plugins by default. If you wish, you can get started with enabling and configuring them right away or dismiss them for now.

The added plugin list includes:

* All In One SEO Pack
* Coming Soon Page Under Construction & Maintenance Mode
* Google Analytics for WordPress by MonsterInsights
* OptinMonster API
* WP Mail SMTP
* WPForms Lite

There may also be WordPress core, themes, and plugin updates available. If so, you'll see an icon at the top of the WordPress Admin with a number alerting you to update. Visit the WordPress Updates page to select these updates and get them updated to the latest versions.


# Getting started with WooCommerce on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-getting-started-with-woocommerce-on-webcentral-managed-wordpress

Learn how to create your first WooCommerce site on Webcentral Managed WordPress.

WooCommerce is a popular open-source ecommerce platform built on WordPress. Creating a WooCommerce-powered site on Webcentral Managed WordPress is quick and easy.

**Installing WooCommerce**

To create a new site and install the WooCommerce plugin, follow these steps:

<br />

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/b0641f644587f24a8f4f20b6a2a187f0c81150df4fc6c134e501744a7a2e0684-6f570e0ca5d448c0cc2e1bd0fc2fabad74a0c1c5367ea425e652a938e8d5053d-image.png)

3. On the **My Websites** page, click **Add Website**:

![](https://files.readme.io/18a9dd2398197f6865f44c86debf64aca77becab6fc4b1887c99880dfb9012c1-image.png)

4. On the **Add a Website** page, in the **Site name/label** text box, type your WordPress site's name

![](https://files.readme.io/08916c098feccc9fc6cd5698a603a99405bc7babdaa0c26116722eec40627a31-image.png)

5. In the Location list box, select the location for your WordPress site.

<Tip>
  This selection doesn't impact your visitors, because they will be using Cloudflare Enterprise. Instead, it should be a location geographically close to you, because your work in the WordPress Dashboard is not cached.
</Tip>

6. In the Admin Username text box, type the admin username you want to use.

<Warning>
  You will use this username to log in to your WordPress installation. You can add additional users later on. For greater security, we recommend using a name besides admin.
</Warning>

7. In the Admin Password text box, type a complex password for the admin user.

<Warning>
  Never reuse old passwords.
</Warning>

8. In the Admin Email text box, type your admin email address to receive important WordPress emails.
9. Click the WooCommerce slider.
10. Click Create Website. Managed WordPress creates the WordPress site and installs the WooCommerce plugin. You are now ready to activate the WooCommerce plugin.

**Activating WooCommerce**

To activate the WooCommerce plugin, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. The Webcentral Dashboard appears. Click the Plugins icon:

![](https://files.readme.io/e2eeaeb3bb2707ab5f034b54cde0848467c5d746ee902365ccf1f874dcf25e15-image.png)

5. On the Installed Plugins tab appears a list of your installed plugins. Locate the WooCommerce plugin, and then in the Actions column, click the three-dot icon, and then click Activate:

![](https://files.readme.io/c85a820273a1496284186d79153cb4183fdfc3423b4b3b1a271f893be0064ad3-image.png)

6. In the Activate Plugin dialog box, click Activate. The status changes to Active:

![](https://files.readme.io/924d4cba769c6a9293174b96d15f6a5a39e23a7c60aed032b23f67baac414abf-image.png)

7. You are now ready to configure your store in WooCommerce.


# Giving access to individual sites on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-giving-access-to-individual-sites-on-webcentral-managed-wordpress

Learn how to create and configure site users so they can access your sites on Webcentral Managed WordPress.

With our Site User feature, you can delegate site access to individual users without having to give them access to your entire Webcentral Managed WordPress account.

**Creating the first site user**

To create a site user, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, on the Overview tab, scroll down to the Site Users section, and then click Invite Site User:

![](https://files.readme.io/9c2936c3d8c394aef372fe022205f6c5e75755dd32250067e37f1c894fc4da10-image.png)

5. In the First Name, Last Name, and Email text boxes, type the details for the user you want to invite:

![](https://files.readme.io/f94657191b09f04fe18978990a47e37695668b22be623ec1756e364501a61fa1-image.png)

6. Click Add User.
7. Instruct the new user to check their email inbox:

* There will be two emails, both from [invites@wpsitecontrol.com](mailto:invites@wpsitecontrol.com). The new user must open the Create wpsitecontrol.com account email first and click the provided link. They will be taken to wpsitecontrol.com where they can set their password.
* After they have set a password, the new user can go back to their email and click the link in the Start Managing email that was also sent. The user will be automatically logged into the site for the first time.

**Adding more sites**

If a user with a pre-existing WPSiteControl account is added to additional sites, then they will receive another Start Managing email with a link to accept the invitation. The user can accept the invitation by clicking the link, or they can log in to WPSiteControl and accept the invitation there.


# Grow your business with the OptinMonster API on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-grow-your-business-with-the-optinmonster-api-on-webcentral-managed-wordpress

Learn how you can help grow your business using the OptinMonster API on webcentral.au Managed WordPress hosting plans.

OptinMonster is the ultimate popup builder and marketing plugin that helps you get more email subscribers, increase sales and grow your business. With OptinMonster popups and conversion toolkit, you can turn abandoning website visitors into subscribers and customers.

With this plugin enabled, near the middle of the WordPress dashboard's left sidebar is the OptinMonster option. From there, you can connect your existing OptinMonster account, or sign up to get started:

![](https://files.readme.io/d1881a09746e10c0498f6a940564e2ecc7ee3f8f168d6179c2955a7e4da23a77-image.png)

For more information about OptinMonster, go to [https://optinmonster.com/docs/how-to-integrate-optinmonster-with-wordpress/](https://optinmonster.com/docs/how-to-integrate-optinmonster-with-wordpress/).


# How many emails can I send through Webcentral Managed WordPress?
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-many-emails-can-i-send-through-webcentral-managed-wordpress

Learn about email sending restrictions on Webcentral Managed WordPress plans.

We have the ability to configure your site so that emails sent from WordPress are delivered reliably with a correct SPF record and reverse DNS. However, our mail sending features are designed only for mission-critical emails, such as WordPress notifications and password reset messages.

Therefore, you should not use Managed WordPress to send marketing material or other high-volume email directly. If you need transactional email designed for marketing purposes, we recommend exploring third-party options like SendGrid or Mailchimp.


# How to back up and restore a database on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-to-back-up-and-restore-a-database-on-webcentral-managed-wordpress

Learn how to back up and restore a database on Webcentral Managed WordPress.

The most critical data for your website is located in its database: your site settings, user accounts, posts, comments, and more.

When you want to edit something on your website and are concerned that you might make a mistake, manually generating a database-only backup just before you make any changes is always a good idea. If something goes wrong, restoring the database backup you made can be accomplished quickly from the Backups area of the Webcentral Dashboard.

To create a database-only backup from the Webcentral Dashboard, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, click the Backups icon:

![](https://files.readme.io/11e9a991672de1b68a14ee7a058e1ae7b9250f0b863b1e217f34f5319e9291a8-image.png)

5. In the Cloud Backups section, click Create Cloud Backup:

![](https://files.readme.io/1fda54c27cd87e32d1b7b8aea4e51ae8ad82f1313fc6c9b25dceb800b3d9425f-image.png)

6. Type a name for your backup, and then select the Backup Database check box. Make sure you do not select the Backup Files check box.

<br />

**Note**:

* Depending on the size of your website's database, this process may only take a few moments. You can either visit this page later or wait a few moments and then refresh the page.
* When your database backup is ready, you'll find it listed here with several options. You can download it to your computer for safekeeping, restore a backup, or delete backups to free up account storage if needed.
* Please make sure to take note of the database backup you just created. You can make any changes to your content as needed without worry now. If anything goes wrong, you can re-visit the Backups area, locate that database backup, and choose the Restore option to restore the database if needed.


# How to change the PHP version for your Webcentral Managed WordPress website
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-to-change-the-php-version-for-your-webcentral-managed-wordpress-website

Learn how to change the PHP version for your Webcentral Managed WordPress website.

It is important for your WordPress site to run the most recent, up-to-date, and secure version of PHP. If you've just moved an older site that was running version 5.6, 7.0, 7.2, or 7.3, you'll want to change the PHP version once your site is updated to take advantage of the latest performance enhancements and features.

To do this, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, click the Advanced icon:

![](https://files.readme.io/060e58f586268620dd344d350e391aa42b7dbed5addf1ad6d7862c6ae52631cb-image.png)

5. In the Advanced Settings section, in the PHP Version list box, select the PHP version you want to run for your site:

![](https://files.readme.io/171727abc9ee8009764ebf0d6a42bc50cf99c0f2441e579d7b39a1dcb0dab702-image.png)

6. After you change the PHP version, check your site to make sure that it still operates normally. If it doesn't, make sure that the WordPress Core, WordPress theme, and all WordPress plugins are up to date, even if they are deactivated.


# How to configure DNS at GoDaddy for Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-to-configure-dns-at-godaddy-for-webcentral-managed-wordpress

Learn how to configure DNS settings at GoDaddy for Webcentral Managed Hosting for WordPress.

This article describes how to update your domain's DNS settings at GoDaddy to point to a Webcentral Managed Hosting for WordPress site.

<br />

To update DNS settings at GoDaddy, follow these steps:

1. Locate your site URL on the Webcentral Dashboard:

* Log in to the Hosting Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
* In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/9430c7f1ddb5bc583ac1d792da5238e6fc2d6d84d16b01d18033bf8f15ade011-image.png)

* On the **My Websites** page, locate the site, and then click **Manage**:

![](https://files.readme.io/fe3e62985974e8b7517f657c3b169a11a531278383fcc4b6aac5c49107b932ed-image.png)

* The site URL appears at the top of the page (for example, abc123.onrocket.site).

2. Log in to your GoDaddy account.
3. Navigate to the DNS management for the domain you want to point to Webcentral
4. Locate the A record for your apex domain.
5. To edit the record, click the pencil icon to the far right.
6. Locate the field Points to, and then add the IP address 104.19.154.92.
7. Click Save.
8. Locate the www record:

* If the www record exists, edit it to point to your site URL (for example, abc123.onrocket.site).
* If the www does not exist, create the record: Type: CNAME Name: www Host: Your site URL (abc123.onrocket.site)

9. That's it! Your domain is now pointing to Webcentral


# How to configure DNS settings for Webcentral Managed WordPress at any provider
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-to-configure-dns-settings-for-webcentral-managed-wordpress-at-any-provider

Learn how to configure DNS settings for Webcentral Managed WordPress at any DNS provider.

<br />

To use your Webcentral Managed WordPress site with any DNS provider not documented in our Knowledge Base (such as Google Domains, Register.com, BlueHost, Hostgator, etc.), you do the following:

* Edit the A record for the apex domain (the domain without www, such as example.com).
* Edit the CNAME record for [www.example.com](http://www.example.com).

To do this, follow these steps:

1. Locate your site URL on the Webcentral Dashboard:

* Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
* In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/7a8469b8a482d63dd3578812a3c191898701add2cb2663bb09199b48496aa83d-image.png)

* On the **My Websites** page, locate the site, and then click **Manage**:

![](https://files.readme.io/997874d992219ec29b77835a755b81e88ad76fb698b555a1792eee0ac04e8c11-image.png)

* The site URL appears at the top of the page (for example, abc123.onrocket.site).

2. Log in to your DNS provider account.
3. Update your domain's DNS records:

* **For site URLs that end in onrocket.site, use the following values:**
* A records for example.com: 104.19.154.92 and 104.19.155.92
* CNAME record for [www.example.com](http://www.example.com): \_\_\_.onrocket.site

<br />

* **For site URLs that end in wpdns.site, use the following values:**
* A records for example.com: 104.18.211.89 and 104.18.185.50
* CNAME record for [www.example.com](http://www.example.com): \_\_\_.wpdns.site


# How to create an FTP account on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-to-create-an-ftp-account-on-webcentral-managed-wordpress

Learn how to create an FTP account on Webcentral Managed WordPress so you can transfer files.

To transfer files between your computer and your website, you'll want to create an FTP account for your Webcentral Managed WordPress account. To do this, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, on the Overview tab, scroll to the bottom of the page, and then in the FTP Accounts section, click Add FTP Account:

![](https://files.readme.io/b38257e89db0a693fcb2b46574cca6f1f6de2c007718f5f3233d83552c4933ee-image.png)

5. In the Add FTP Account dialog box, complete the following fields:

* In the Username text box, type a username for the account:

![](https://files.readme.io/289a8aaab2affc818ee8122b481d789236f6c62f7a8b53dd8c46109db241d7e6-image.png)

* In the Password text box, type a password for the account.
* In the Directory text box, you can optionally set a specific directory for the new FTP user. For example, you might want to set a particular directory if you've hired a developer to do some work on your site. You could create a specific directory limited to providing them access to your themes directory only, and then remove the account when the work is complete.

**Note**: When you create an FTP account for your own use, you can leave the Directory text box empty. This enables you to access everything in your account's public\_html directory.

* Click Create. You can now log in to the server to manage your website's file system using the FTP account.

<br />

**FTP settings and software**

You can use any FTP application to transfer files to your account. Be sure to use FTP (not FTPS or SFTP). Leave all ports as the default, and choose Passive Mode FTP, because Active mode is not supported.

You can find the FTP server address on the General tab in the Site Information section, just above the FTP Accounts section.

If you're not sure which FTP application to use, FileZilla is a popular choice. Many of our Windows customers have had good experiences with [WinSCP](https://winscp.net/eng/index.php). It can import FileZilla profiles and might work better.

Apple macOS users may want to try [CyberDuck.](https://cyberduck.io/)


# How to enable automatic core, theme, and plugin updates on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-to-enable-automatic-core-theme-and-plugin-updates-on-webcentral-managed-wordpress

Learn how to enable automatic core, theme, and plugin updates for Webcentral Managed WordPress.

To enable automatic updates of your WordPress core, themes, and plugins, follow these steps:

<br />

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, click the Advanced icon:

![](https://files.readme.io/7f4a921b926b3a7d587ca0493f9e1be13b6563ef843fb54d8bb70316562fcfdd-image.png)

5. In the Advanced Settings section, select the options you want:
   * To enable automatic updates for WordPress core, in the Auto Update WordPress Core section select the version you want.
   * To enable automatic updates for WordPress themes, click the Auto Update Themes slider.
   * To enable automatic updates for WordPress plugins, click the Auto Update Plugins slider.

**Tip**: If you want to update your themes and plugins manually, leave these options disabled. Instead, go to the Plugins or Themes pages in the Webcentral Dashboard, where you'll find an option on the right side of the page to do a manual update.


# How to enable SSH on your Webcentral Managed WordPress site
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-to-enable-ssh-on-your-webcentral-managed-wordpress-site

Learn how to enable SSH (Secure Shell) on your Webcentral Managed WordPress site so you can access it securely.

This article describes how to enable SSH (Secure Shell) on your Webcentral Managed WordPress site so you can access it securely.

**What is SSH?**

SSH allows you to connect to your site via the command-line terminal to perform edits, changes, and more without having to log in to the Webcentral Dashboard. Logging in via SSH also provides full access to wp-cli so you can easily manage WordPress from the command line.

**How to enable SSH**

Activating SSH takes just a few moments, but before we get started you will need the following items:

* An SSH public key.
* A terminal application (for example, PuTTy, MobaXterm, Terminal, iTerm, etc).

**Important**: SSH on Webcentral Managed WordPress only works with key-based authentication. Password authentication is not supported.

To enable SSH, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, click the Advanced icon:

![](https://files.readme.io/9f6fdce65325313745f2090f2b361cf9108300222c5188caeece8a8b80baebe0-image.png)

5. In the Advanced Settings section, click the SSH Access slider:

![](https://files.readme.io/ea4144cb87523b5f349da7000b714afc9e1b4ead16b7ddddb7a945b34a4676f8-image.png)

6. Scroll down to the SSH Keys section, and then click Import New Key:

![](https://files.readme.io/3bfa702771db68e800c4719112b01594639bca1532de86b002297e43fbff801c-image.png)

**Important**:

* If you do not have a public key, you can generate a private key using a tool like PuTTY Key Generator and it will have an accompanying public key.
* Some key generators such as PuTTY Key Generator and MobaXterm SSH Key Generator save your public and private keys in a format that is not compatible with our system. But they do present you with the Public Key in a box specifically for copying and pasting into the Authorized Keys file. It is this text that you must paste into Import Key:

7. In the Import New Key dialog box, in the Key Name text box, type a descriptive name for the key:

![](https://files.readme.io/70758a1ba976180d2cf48650cbb6fa47cd19a61acf7697ff758e0302155f9226-image.png)

8. In the Key Passphrase text box, type the passphrase for the key. If you did not create a key passphrase when you generated the key, then leave the Key Passphrase text box blank.
9. In the Key text box, paste the public key.
10. Click Import.
11. After you import the key, activate the key by clicking the checkmark next to it so it is allowed to access SSH.
12. SSH is now enabled on your site.

<br />

**How to connect to SSH**

To connect to SSH, you use your private SSH key, the SSH/SFTP Username, and the FTP/SSH/SFTP Address. You can view this information on the General tab in the Site Information section of the Webcentral Dashboard.

For example, the SSH command would look similar to the following:

ssh username\@172.24.136.21

**Note**: If your private key is in a specific location on your computer, the SSH command would look similar to the following:

ssh -i \~/mykeys/id\_rsa username\@172.24.136.21


# How to find and restore automated backups on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-to-find-and-restore-automated-backups-on-webcentral-managed-wordpress

Learn how to locate and restore an automated backup of your site on the Webcentral Managed WordPress Dashboard.

Webcentral Managed WordPress creates daily automated backups of your sites. To restore one of these backups, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, click the Backups icon:

![](https://files.readme.io/4b683d468cde65bd0f61ef92d35c688ae73aa3857e954b314379d916a1536bae-image.png)

5. In the Automated Backups section, a list of your automated backups. To restore one of these backups, click Restore.


# How to install a new WordPress plugin on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-to-install-a-new-wordpress-plugin-on-webcentral-managed-wordpress

Learn how to install a new WordPress plugin on a Webcentral Managed WordPress hosting plan.

It's easy to install a new plugin in WordPress. You can use the WordPress admin interface or the Wecentral Dashboard.

**Method #1: Use the Webcentral Dashboard**

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click Managed WordPress:

![](https://files.readme.io/c7d06e43d0bb2b00b2fb3a97154ea9688261c9a463a0f134508aa45005c801e3-image.png)

3. On the My Websites page, locate the site, and then click Manage:

![](https://files.readme.io/b6f7845b605c1ca7134df66912ba26fb20f12434884751bf634edf0d30d6c989-image.png)

4. On the Webcentral dashboard, click the **Plugins** icon:

![](https://files.readme.io/989c0455276d1c498dc867e24c2030ad43c97ed91922745e4acc61be36398814-image.png)

5. Click the **Discover Plugins** tab.
6. In the **Search Plugins** text box, type the name or functionality of the plugin you want to install.
7. In the search results, locate the plugin you want to install, and then click **Install**

**Method #2: Use the WordPress admin interface**

To install a plugin using the WordPress admin interface, follow these steps:

1. Log in to your WordPress site as the administrator.
2. In the left-hand pane, click **Plugins**. A list of featured plugins in the WordPress Plugin Directory appears.
3. To install a plugin, click **Add New**.
4. In the **Search** text box, type the name of functionality, and then click **Search Plugins**.
5. In the **Name** column, locate the plugin, and then click **Install Now**.
6. After WordPress finishes installing the plugin, click **Activate Plugin**.


# How to manage site security on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-to-manage-site-security-on-webcentral-managed-wordpress

Learn how to manage site security settings on Webcentral Managed WordPress.

<br />

This article discusses how to manage security settings for your Managed WordPress site.

From the Webcentral Dashboard, you can lock your site to prevent edits and changes, and you can add password protection to your site. To do this, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, click the Security icon:

![](https://files.readme.io/b01a673c2c37872879929486bbc82a0d8244e27a4aaa55abb4fc4c14be4133f9-image.png)

5. To lock your site, in the Lock My Site section, click the slider:

![](https://files.readme.io/3cbecdee9c521a62d7362477d5d5ea3f62f289f272d2caf6d1fc1ff2e38c5e58-image.png)

<Note>
  When your site is locked, no changes can be made to your site's files and database. For example, if you have a site with static content, this feature helps increase site security. On the other hand, if you have a site with dynamic content (such as an e-commerce site), you should not enable this feature.
</Note>

6. To enable password protection for your site:

* Click the Password Protection slider, and then click Add User:

![](https://files.readme.io/617b35a146c66566d619cb78622362edcd260a27a44af76fd63e479765f58d68-image.png)

* In the Add User dialog box, type the username and password you want to use, and then click Add User:

![](https://files.readme.io/cf03b89fc8627c7a1d68d9e6247349a7962968f292b288ff75960422a849d245-image.png)

<Note>
  When password protection is enabled, visitors must type a username and password to access your site.
</Note>


# How to manage your databases with phpMyAdmin on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-to-manage-your-databases-with-phpmyadmin-on-webcentral-managed-wordpress

Learn how to manage your WordPress databases from the Webcentral Dashboard.

While managing your WordPress sites hosted on Webcentral Managed WordPress, you may need to edit the databases directly. You can do this easily from the Webcentral Dashboard using phpMyAdmin.

To access phpMyAdmin and your databases from the Webcentral Dashboard, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, click the Advanced icon:

![](https://files.readme.io/e02dc412a73800507cb602f9044815d8a3642f1f4e39341ad9e8ce92570cd9b7-image.png)

5. In the Advanced Settings section, in the Database Management row, click phpMyAdmin:

![](https://files.readme.io/c9e69edab09ed6b178f541e29ef4a35ccac752ca42d42e4ad7fc33b9357c56dc-image.png)

phpMyAdmin opens in a new tab.

**Tip**: For information about how to use phpMyAdmin, go to the official documentation at [https://docs.phpmyadmin.net/en/latest/](https://docs.phpmyadmin.net/en/latest/).


# How to manually generate and download a full cloud backup on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-to-manually-generate-and-download-a-full-cloud-backup-on-webcentral-managed-wordpress

Learn how to manually generate and download a full cloud backup on Webcentral Managed WordPress.

To manually create a full backup of your Webcentral Managed WordPress website, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, click the Backups icon:

![](https://files.readme.io/0dc9b9e64c1e540caf406f0b0f63d4f36668c8ff9b7ea34eda7e47b25e53ce32-image.png)

5. In the Cloud Backups section, click Create Cloud Backup:

![](https://files.readme.io/a668e39e84fc0e8d5a5770f9f8aa9e42e1e948c7e6f369720f3f07e0d3d2f638-image.png)

6. You can choose to Backup Files or Backup Database, and you can choose to exclude specific paths if desired.
7. For a full backup, choose a name for the backup, enable the Files and Database options, and then click Confirm

**Note:**

* Depending on the size of your website's content and database, this process may only take a few moments. You can either visit this page later or wait a few moments and then refresh the page.
* When your backup is ready, you'll find it listed here with several options. You can download it to your computer for safekeeping, restore a backup if needed, or delete backups.
* Please note that all sites can have up to three manual Cloud Backups at a time, and all Cloud Backups are automatically removed after 24 hours. They do not count toward your storage limits.


# How to remove a WordPress site from Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-to-remove-a-wordpress-site-from-webcentral-managed-wordpress

Learn how to remove a WordPress site from a Webcentral Managed WordPress hosting plan.

You might have created an isolated WordPress installation to test a new style, plugin, or experiment with, and now you'd like to remove it from your Webcentral Managed WordPress account. You can easily do this from the Webcentral Dashboard.

**Important**: Site deletion is not reversible, and all data for the website is removed. Consider creating a manual backup before you delete a site. (On the Webcentral dashboard, click the Backups icon, and then in the Manual Backups section, click Create Backup.)

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, click the Advanced icon:

![](https://files.readme.io/4c6804c808195390fc56a48b1df80fe99cbd60af8e48083c564a842f6297a18f-image.png)

5. Scroll to the bottom of the page, and then click Delete Site:

![](https://files.readme.io/7f428887c43d9f51cb86118220eff92e67f44502af2135cde85289f17e56b4c0-image.png)

6. Confirm the deletion. The entire site, including backups, is removed from your account.


# How to update, activate, and deactivate themes on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-to-update-activate-and-deactivate-themes-on-webcentral-managed-wordpress

Learn how to update, activate, and deactivate themes on Webcentral Managed WordPress  plans.

You typically update, activate, and deactivate installed themes on your WordPress site from the WordPress Admin area. But you can also achieve this from the Webcentral Dashboard. To do this, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, click the Themes icon:

![](https://files.readme.io/ded080e55efce95f6d897b05318bf2aa10944477c9c8a452907ae460bd93ab87-image.png)

5. A list of all installed themes appears, showing each theme's name, description, version, status, and available actions:

* To activate a theme: Click Activate on the right side of the theme row.
* To deactivate the active theme: First, activate a different theme (WordPress always requires one active theme).
* If an update is available, An Update option will appear in the Actions column.


# How to use FTP with Cyberduck on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-to-use-ftp-with-cyberduck-on-webcentral-managed-wordpress

Learn how to use the Cyberduck application to access your Webcentral Managed WordPress website using FTP.



# How to use FTP with FileZilla Pro on webcentral.au Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-to-use-ftp-with-filezilla-pro-on-managed-wordpress

Learn how to use the FileZilla application to access your webcentral.au Managed WordPress website using FTP.



# How to use SSH and WP-CLI from the command line on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-to-use-ssh-and-wp-cli-from-the-command-line-on-webcentral-managed-wordpress

Learn how to use SSH to run the WP-CLI tool from the command line directly on Webcentral Managed WordPress.

If you have never used the command-line interface or WP-CLI before, this guide is for you.

WP-CLI is a powerful way to manage Wordpress and plugins. From the command-line interface, there is no such thing as a timeout, and you can import long files, clear the cache, back up your website and a lot more!

<Note>
  Before you use WP-CLI, please read the release announcement at the Rocket.net blog for an overview and some basic information about how to use it.

  You can also run WP-CLI directly from the Webcentral Dashboard without having to set up SSH. For information about how to do this, go to Using WP-CLI in the Webcentral Dashboard.
</Note>

**Step 1: Generate an SSH key pair**

To access WP-CLI from the command line, you must first create an SSH key pair for your account. To do this, follow these steps:

1. Open your system's terminal or command-line tool:

* Microsoft Windows: Use Command Prompt or PowerShell.
* Apple macOS and Linux: Use Terminal.

2. At the command prompt, type the following command:

```text theme={null}
ssh-keygen -t rsa
```

3. When you are prompted: i. Press Enter to accept the default location (usually \~/.ssh/id\_rsa or similar). ii. Leave the passphrase empty.
4. After the key pair is generated, to view and copy your public key type the following command:

```text theme={null}
more .ssh/id_rsa.pub
```

You will need the public key in the next procedure.

**Step 2: Add the public key in the Webcentral Dashboard**

To add your public key in the Webcentral Dashboard, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the My Websites page, locate the site for which you want to enable SSH, and then click Manage:

![](https://files.readme.io/f4f394b8e319cc5fd1666eb0dba60b4a707c2de8f74363849676f81b3a91ed9b-image.png)

4. On the Webcentral dashboard, click the Advanced icon:

![](https://files.readme.io/9eca01aeaf236ab81e84780d3ae94567d7569cbaaee6aa4b323ef32a4141296a-image.png)

5. In the Advanced Settings section, click the SSH Access slider if it is not already enabled:

![](https://files.readme.io/127c4185e8b3d05ea4299e6d0a51ffd74553f5bd3c145c79958cef05455df2e1-image.png)

6. Scroll down to the SSH Keys section, and then click Import New Key:

![](https://files.readme.io/4ac1b1fecea3d7185d12bab3b624aa3dd23b859ec14f6838742d7df0c4f1ec2b-image.png)

7. In the Import New Key dialog box, in the Key Name text box, type a descriptive name for the key:

![](https://files.readme.io/0dd5d04e10d4da299d61ac7bd4e318e460a3e1f31416a0ea6a4085a6554f9bf6-image.png)

8. In the Key Passphrase text box, type the passphrase for the key. If you did not create a key passphrase when you generated the key, then leave the Key Passphrase text box blank.
9. In the Key text box, paste the public key.
10. Click Import.
11. After you import the key, activate the key by clicking the checkmark next to it so it is allowed to access SSH

**Step 3: Connect to the server and run WP-CLI**

You're ready to connect to the server and run WP-CLI. To do this, you need your SSH username and server IP address.

<Tip>
  You can find the SSH username and server IP address on the General tab in the Site Information section, just above the FTP Accounts section:

  ![](https://files.readme.io/2a895c81b214254e4f7818af9bc7068d692a5b2c0e15b5433c80891f808864d6-image.png)
</Tip>

<br />

When you have the username and IP address, go back to your terminal and then type the following command. Replace sshusername and IPaddress with the correct values for your account:

```text theme={null}
ssh sshusername@IPaddress
```

<Note>
  If this is the first time you are connecting to your account, you may receive a warning message. Type y and press Enter.
</Note>

You are now at the command prompt. Type the following command to go to the public\_html directory:

```text theme={null}
cd public_html
```

You can now run WP-CLI commands. For example, you can purge the cache:

```text theme={null}
wp cache flush
```

You can purge the CDN cache:

```text theme={null}
wp cdn purge
```

You can view your current domain:

```text theme={null}
wp option get home
```


# How to view site reporting statistics on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-how-to-view-site-reporting-statistics-on-webcentral-managed-wordpress

Learn how to view visitor statistics, security reporting statistics, and more on Webcentral Managed WordPress.

This article discusses how to view site visitor statistics, Web Application Firewall (WAF) security reports, and more for your Webcentral Managed WordPress site.

**Site visitor statistics**

The Webcentral Dashboard contains a comprehensive set of statistics about your site's visitors. With these statistics, you can gain valuable insights into your site's visitors. To do this, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, click the Reporting icon:

![](https://files.readme.io/f281511529843859203bd171091b299d5ff5d3956f7810a8c00b78740e07302e-image.png)

5. The Overview tab appears, with a summary of information pulled from the Delivery and WAF tabs.

<Tip>
  To change the amount of time covered by the reports, at the top right, in the Last 24 hours list box, select the time period you want:

  ![](https://files.readme.io/4fef52ddb713e17cac7cea91c0e6d7b5b2d701beb0ffec1e062dd4733d55114b-image.png)
</Tip>

6. For detailed information about your site's visitors, click the Delivery tab. This tab includes the following sections:

* Delivery: This section shows the number of site visits and where they were served from (Cloudflare Edge or the origin server).
* Cache Status: This section shows detailed information about the cache, including hits and misses.
* Countries: This section shows the top countries where your site visitors are located.
* Top ASNs: This section shows the top ASNs (autonomous system numbers) for your site's visitors. (An autonomous system, or AS, is a large network or group of networks. For more information about ASNs, go to What is an autonomous system? | What are ASNs? from Cloudflare.)
* Top Browsers: This section shows the top browsers used by your site's visitors.
* Top Cache Statuses: This section shows the top statistics for your site cache (hit, miss, etc.).
* Top Client IPs: This section shows the top IP addresses of your site visitors.
* Top Colo Codes: This section shows the codes for the top Cloudflare data centers used to serve your site.
* Top Device Types: This section shows the top device types (desktop, mobile, etc.) of your site visitors.
* Top Edge Status Codes: This section shows the top HTTP status codes from Cloudflare Edge.
* Top HTTP Protocol Versions: This section shows the top HTTP protocol versions used.
* Top Hosts: This section shows the top hosts requested by your site's visitors.
* Top Origin Status Codes: This section shows the top HTTP status codes from the origin server.
* Top Paths: This section shows the top URLs requested by your site's visitors. To see all paths, click See All.
* Top Referers: This section shows the top HTTP referers from your site's visitors.
* Top User Agents: This section shows the top browser user agents of your site's visitors.

<br />

**Security reporting (WAF) statistics**

The Webcentral Dashboard contains statistics about Web Application Firewall (WAF) security events for your site. To view this information, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/09bcf8a1408d8b3ae3002bfb2dbb13289ddfe02cedd66a3c2aebae1d4630883a-image.png)

4. On the Webcentral dashboard, click the Reporting icon:

![](https://files.readme.io/0bd60be065c3970219f2a80b3cb9989548b8230b3cf1c09b7cd416eabc503963-image.png)

5. The Overview tab appears, with a summary of information pulled from the Delivery and WAF tabs.

<Tip>
  To change the amount of time covered by the reports, at the top right, in the Last 24 hours list box, select the time period you want:

  ![](https://files.readme.io/3033cd6050d40de81f32956f0a5055762056f76b141ce97690917b07bbc7a86f-image.png)
</Tip>

6. Click the WAF tab. This tab includes the following sections:
   * Web Application Firewall: This section shows the total number of events processed by the WAF, and the number of allowed, blocked, and challenged events.
   * Events By Type: This section shows information about the types of events processed by the WAF.
   * Events by Country: This section shows the top countries where the events originated. To see all countries, click See All.
   * Events by IP: This section shows the top IP addresses where the events originated. To see all IP addresses, click See All.
   * Events by Paths: This section shows the top URLs involved in WAF events for your site. To see all paths, click See All.
   * Events by Managed Rules: This section shows the top managed rules involved in WAF events for your site.
   <Note>
     For WordPress, the top path is often xmlrpc.php due to bots probing for weaknesses. Consider disabling XML-RPC for your site if you don't need it.
   </Note>


# Improving mail delivery with the WP Mail SMTP plugin on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-improving-mail-delivery-with-the-wp-mail-smtp-plugin-on-webcentral-managed-wordpress

Learn how to use the WP Mail SMTP plugin to help improve email delivery on Webcentral Managed WordPress.

<br />

The WP Mail SMTP plugin quickly resolves email delivery problems by improving how your WordPress site sends email. The WP Mail SMTP plugin reconfigures the wp\_mail() function to either use proper SMTP host credentials or leverage a built-in SMTP mail provider.

With this plugin enabled, you'll see a WP Mail SMTP option near the bottom of the left sidebar in your WordPress dashboard:

![](https://files.readme.io/bb9deb2c43426f1b25321aee53c1289e029b728130860f3f53db2742a06fe534-image.png)

Click on the Settings page to get started. This handy plugin takes the guesswork out of making sure all email from your website works as expected and provides you with options to use several different popular mailers.

For more information about this plugin, go to [https://wpmailsmtp.com/](https://wpmailsmtp.com/).


# Migrating to Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-migrating-to-webcentral-managed-wordpress

This article discusses hosting plan migrations to Webcentral Managed WordPress.

<br />

Migrating your existing hosting plan to Webcentral Managed WordPress is a straightforward process, and we're here to help. We can migrate existing Webcentral plans to Webcentral Managed WordPress, as well as plans from other third-party hosting providers.

Our WordPress experts carry out these free migrations, and they can also help you choose which plan is right for you. Just open a support ticket at theconsole.webcentral.au and we'll be happy to help!

<Warning>
  Webcentral Managed WordPress plans do not include email hosting. If you have email configured for your current hosting plan, you must do one of the following:

  * Migrate your email to one of our dedicated email hosting plans. We can assist you with this process.
  * Migrate your email to another service provider of your choice (for example, Google Workspace, Microsoft 365, or Zoho Mail).
</Warning>

<br />

**Migrating your existing Webcentral plan to Webcentral Managed WordPress**

If you are already a Webcentral customer and you want to migrate your existing plan to Webcentral Managed WordPress, follow these steps:

1. Open a support ticket on the Hosting Panel. In the ticket, please specify:

* The existing plan you want to migrate.
* The Webcentral Managed WordPress plan that you want to migrate to.

2. We will place the order on your behalf and begin the migration. If you are using email with your current plan, we will assist you with migrating that as well.

<Note>
  If you prefer, you can place the order and migrate site files yourself. However, we recommend you still reach out to us by opening a ticket so we can verify your configuration.
</Note>

3. After the migration is complete, submit a cancellation request for the old hosting plan. We will apply any credits from the cancellation to your account.


# Site speed and bandwidth usage on Wec Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-site-speed-and-bandwidth-usage-on-wec-managed-wordpress

Do faster sites use more bandwidth? Read this article to learn more about the relationship between site speed and bandwidth usage on Webcentral Managed WordPress sites.

A question that we often hear is "Why is my Webcentral Managed WordPress site using more bandwidth than at my old host?" This is an excellent question, and the answer is not complex.

**How is speed involved?**

Imagine that a car, due to constraints of its design, is limited to 60 miles per hour / 96 kilometers per hour. The engine may be capable of going faster, but other parts of the car are not. The car will be limited in its speed, and therefore limited to the amount of fuel it can consume.

Now, remove that constraint from the car. Instead of being limited to 60 miles per hour, it can now easily travel 90 miles per hour (145 kilometers per hour) for extended times. Because it is travelling at a higher speed, it consumes more fuel.

**More speed = more bandwidth?**

To a large degree, the same principle that applies to a slow car applies to your WordPress site. At your previous host, there were limits to how many requests your site could serve at once, which impacted the ability of users to navigate your site quickly.

With our fast servers, Cloudflare Enterprise CDN, and unique configuration, your site is faster than it has ever been. Your users can navigate your site more quickly, and as a result, more users can visit your site at the same time. As a result, your hourly and daily number of visitors has room to grow. And as that number of users grows, the amount of bandwidth consumed goes up with it.

It may be alarming at first to see your bandwidth go up, but it's a sure sign that your site is even more successful!

**Conclusion**

In the past, your site may have been served by just one single server, with a few static assets served by a free Cloudflare account. But with Cloudflare Enterprise, 250+ locations around the world, and content being served at speeds not previously possible, it's bound to use some more bandwidth. Just think -- that's how much your old host was holding you back!


# Understanding the Managed WordPress CDN (Content Delivery Network)
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-understanding-the-managed-wordpress-cdn-content-delivery-network

Learn what a CDN is, and how Webcentral uses Cloudflare to provide your Managed WordPress site with high-speed performance.

**What is a CDN?**

A CDN (Content Delivery Network) is a global delivery network. Our CDN at Webcentral is provided by Cloudflare on the Enterprise tier (a \$6,000+ value).

We use the Cloudflare CDN to deliver entire WordPress sites from 250+ locations around the globe. Rather than having a caching mechanism on the server your WordPress is installed on, we leverage Cloudflare's global network to place your website as close as possible to your visitors.

**How to leverage the CDN**

The Enterprise CDN is enabled by default and there is no need to manage any of the configuration. All Webcentral Managed WordPress URLs (\*.onrocket.site) and custom domains route through the CDN by default.

<br />

**What does the CDN cache?**

Our CDN caches all static assets (including HTML) by default. Dynamic requests such as admin-ajax.php, wp-login.php, and so on are already configured to bypass the cache due to our "bypass-the-cache" functionality for WordPress cookies.

WooCommerce stores can also benefit from our CDN. WooCommerce content is delivered from the cache until a user starts interacting with the store and becomes a dynamic user. Dynamic users still receive all static assets such as images, CSS, and JavaScript from the cache. This means that your WooCommerce site experiences a lighter load, thereby increasing the number of users who can shop simultaneously.


# Useful WordPress online resources for Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-useful-wordpress-online-resources-for-webcentral-managed-wordpress

This article lists some useful online resources as you develop and maintain your WordPress site on Webcentral Managed WordPress.

[The WordPress Codex](https://codex.wordpress.org/Main_Page)

The Codex is the encyclopedia of all things WordPress. It is the most comprehensive source of information for WordPress available, and is a great place to start when looking for information.

[The WordPress Blog](https://wordpress.org/news/)

This is where you'll find the latest updates and news related to WordPress. Recent WordPress news appears in your administrative dashboard by default.

[WordPress Planet](https://planet.wordpress.org/)

WordPress Planet is a news aggregator that brings together posts from WordPress blogs around the web.

[WordPress Support Forums](https://wordpress.org/support/forums/)

If you've looked everywhere and can't find an answer, the support forums are very active and have a large community ready to help. Be sure to use a descriptive thread title and describe your question in as much detail as possible to help them help you.

[WordPress IRC](https://make.wordpress.org/support/handbook/appendix/other-support-locations/introduction-to-irc/) (Internet Relay Chat) Channel

An online chat channel is used for discussion among people who use WordPress and occasionally support topics. The above wiki page should point you in the right direction. (irc.freenode.net #wordpress)


# Using the 'All in One SEO Pack' plugin on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-using-the-all-in-one-seo-pack-plugin-on-webcentral-managed-wordpress

Learn about the All in One SEO Pack plugin for Webcentral Managed WordPress, which is an easy way to optimize your WordPress site for SEO.

You can use the All in One SEO Pack plugin to optimize your WordPress site for SEO. It's easy and works out of the box for beginners, and has advanced features and an API for developers.

With this plugin enabled, at the top of your WordPress dashboard, in the left sidebar, is the All in One SEO option. Go to General Settings from its menu to get started configuring things:

![](https://files.readme.io/9f0abc19844a7ba9fdd8a51073b06d6fcbd7629d4891a02713f99f7cab3a3447-image.png)

For extensive documentation to help you optimize your website quickly using this plugin, go to SemperPlugins.com.


# Using the Autoptimize plugin on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-using-the-autoptimize-plugin-on-webcentral-managed-wordpress

Learn about using the Autoptimize plugin on Webcentral Managed WordPress.

Caching plugins are very useful, and we recommend them. Caching plugins do not always handle minification however, and for that purpose we recommend the Autoptimize plugin.

**What is minification?**

Minification describes the process of eliminating redundant CSS, JavaScript, and HTML and perhaps even serving them all from a single file instead of multiple files. By combining redundant code and serving it in a single file, fewer HTTP requests are needed which is sometimes desired.

**Do you need Autoptimize on Webcentral Managed WordPress?**

The answer is unique to every site, but the general answer is that you probably won't need Autoptimize on Webcentral Managed WordPress. Why? Because with Cloudflare's HTTP/2 and HTTP/3 delivery, the need for combining individual requests into one file is not as great. In some cases, the aggregation of files could actually slow down delivery, because the site can no longer take advantage of HTTP/3 multiplexing.

**Conclusion**

The only way to really know if your site will benefit from Autoptimize is to try it. Adjust one setting at a time, and then test your changes. Make sure that the site still loads correctly and that the metrics that matter to you are not negatively affected.

For more information about the Autoptimize plugin, go to [https://wordpress.org/plugins/autoptimize/](https://wordpress.org/plugins/autoptimize/).


# Using the 'Coming Soon Page, Under Construction & Maintenance Mode' plugin on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-using-the-coming-soon-page-under-construction-maintenance-mode-plugin-on-webcentral-managed-wordpressusing-the-coming-soon-page-under-construction-maintenance-mode-plugin-on-webcentral-managed-wordpress

Learn how to use the 'Coming Soon Page, Under Construction & Maintenance Mode' plugin for Webcentral Managed WordPress.

This plugin enables you to create a simple "Coming Soon Page, Under Construction or Maintenance Mode" page for your WordPress site. It allows you to work on your site privately while visitors see a "Coming Soon" or "Maintenance Mode" page.

With this plugin enabled, at the bottom of your WordPress dashboard in the left sidebar is the SeedProd option:

![](https://files.readme.io/b52f814d43c35a4efd75f2bc958537570bd3780f24d2c65cd040a5a2d5be1a41-image.png)

This simple yet effective plugin's settings are straightforward. Select Disabled, Enable Coming Soon Mode, or Enable Maintenance Mode from the plugin settings page. There are more advanced options available there as well, such as customizing and branding those pages.

For more information about this plugin, go to [https://www.seedprod.com/docs/](https://www.seedprod.com/docs/).


# Using the WordPress Activity Log on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-using-the-wordpress-activity-log-on-webcentral-managed-wordpress

Learn how to enable and use the WordPress Activity Log on Webcentral Managed WordPress.

<br />

The WordPress Activity Log feature is exclusive to Webcentral Managed WordPress. Rather than logging activity in your WordPress site's database and installing a heavy plugin that slows down your site, our Activity Log feature installs a lightweight plugin that logs the activity to our servers. We make the data available in the Webcentral Dashboard, thereby offloading the work from your WordPress site.

To enable and view the WordPress Activity Log, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, click the Logs icon:

![](https://files.readme.io/c25ed90462e3a1b3458ded5e09cb186c505273bb6f2322d665b23f2949f092be-image.png)

5. On the Activity Log tab, click Enable. Once enabled, you'll be able to view the Activity Log by going to this same page:

![](https://files.readme.io/7cd5040b7ffbdd9a03720c8e90a84c7c1ff09faa84c8ad4b3dd7a9cfe5753c37-image.png)

**Tip**: On the far right, you can adjust the default view of Last 24 hours as needed. Up to 30 days of logs are available, but only actions taken after the log feature is enabled are logged.


# Using the WP Rocket plugin on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-using-the-wp-rocket-plugin-on-webcentral-managed-wordpress

Learn how to install and configure the WP Rocket plugin on Webcentral Managed WordPress.

One of the most popular caching plugins for WordPress is WP Rocket. It is always up to date with the best practices, has great support, and is compatible with virtually all themes and plugins.

**Installing WP Rocket**

To install WP Rocket on your Managed WordPress site, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. The Webcentral Dashboard appears. Click the Plugins icon:

![](https://files.readme.io/c6ab0a1dc2c0f30c2fe27d351c9aa82841281070b5399faddc89191f9ddded31-image.png)

5. In the Featured Plugin section, click Install Plugin:

![](https://files.readme.io/0262f0e1d718ac50542bc8c3c2d39e29792741d7375eb507827d09f3abce0abd-image.png)

6. Managed WordPress installs and activates WP Rocket.

<br />

**Configuring WP Rocket**

By default, WP Rocket automatically applies 80% of web performance best practices, so you should notice better performance for your site immediately. To configure WP Rocket further and help your site run even better, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. The Webcentral Dashboard appears. To log in to the WordPress admin dashboard directly, click WP Admin:

![](https://files.readme.io/46cda1b8a02e48e74e4c0736b3a5891a7d306240478e917425f1dbe5739c35ec-image.png)

5. On the WordPress dashboard, in the left sidebar, click Settings, and then click WP Rocket:

![](https://files.readme.io/0a9145244216790d964ff94222d675cabd5ae338ae49dde39dacd9f6a5f22fd8-image.png)

6. The WP Rocket dashboard appears. In the left sidebar are several options:

* File Optimization

On the File Optimization page, we recommend enabling the Minify CSS files and Optimize CSS delivery options. The Remove unused CSS option is stable and works better for most sites, but if it fails for you, the Load CSS asynchronously option should work.

In the JavaScript Files section, we recommend enabling the Minify JavaScript files and Load JavaScript deferred options.

The Delay JavaScript execution option is critical if you want better PageSpeed scores. You should delay any script that is not essential for the site loading. Keep in mind that anything delayed loads only after on-screen interaction (such as moving the mouse, for example).

* Media

On the Media page, we recommend enabling all of the options.

* Preload

We don't recommend preloading. The difference on site speed is minimal, and it greatly increases resource usage, such as bandwidth and CPU.

<Warning>
  Additionally, preloading on WP Rocket does not work properly with Cloudflare's Enterprise CDN. If you enable preloading, you may see extremely high bandwidth use and excessive CPU use.
</Warning>

* Advanced Rules

On the Advanced Rules page, you can specify pages that shouldn't be cached, and you can also set a time to make the cache expire automatically. Unless you experience caching issues, the option of 0 (unlimited) is fine. That avoids unnecessary cache purges and increases performance.

* Database

On the Database page, we recommend enabling the options in the Comments Cleanup, Transients Cleanup, Database Cleanup, and Automatic Cleanup sections.

Those settings should help keep your database fast and lightweight. There is also a Post Cleanup section where you can delete draft and revision posts — feel free to enable those options if you don't need to retain post revisions or drafts.

* CDN

You can skip the options in the CDN section, as our CDN is enabled by default on your account.

* Heartbeat

On the Heartbeat page, we recommend enabling the Control Heartbeat option.

* Add-ons

Most of the options on the Add-ons page are incompatible with Managed WordPress. If you have an LMS system, the only option that might be interesting is the User Cache option. It allows WP Rocket to cache the backend as much as possible to provide a faster experience when your users are logged in.

<Warning>
  Keep in mind that enabling the user cache may significantly increase disk usage.
</Warning>

**More information**

For more information about WP Rocket, go to [https://wp-rocket.me/](https://wp-rocket.me/).


# Using WP-CLI in the Webcentral Dashboard
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-using-wp-cli-in-the-webcentral-dashboard

Learn how to access and use the WordPress command-line tool WP-CLI in the Webcentral Dashboard.

<br />

With our unique WordPress command-line interface terminal, using WP-CLI has never been easier! No longer do you need to be a Linux pro to make use of the powerful WP-CLI tool set.

<Tip>
  Before you use WP-CLI, please read the release announcement at the Rocket.net blog for an overview and some basic information about how to use it.
</Tip>

**Accessing WP-CLI**

To access WP-CLI from the Webcentral Dashboard, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, click the Advanced icon:

![](https://files.readme.io/e3bd89d33792b344758bc354b5a7b0e8c378ab1e6f6be101619e8b5248a809e2-image.png)

5. In the Advanced Settings section, in the WP Command Line Interface row, click WP-CLI:

![](https://files.readme.io/a92e83640c0fbf1af443e63aede8b28526629072d01246c777d37c6146df0e97-image.png)

6. The WP-CLI terminal appears, ready for your commands:

![](https://files.readme.io/c3885674e6f622ab2b57f4e675079d348573024e739b46c4729d98e2e1a47c5a-image.png)

**Using WP-CLI**

The WP-CLI Terminal is not the same as an SSH command prompt. The only command available is wp with another command called an "argument" after it. For example:

```text theme={null}
wp theme list
wp plugin list
wp user list
```

The wp command invokes WP-CLI, and \[item] list displays lists of each of those items.

One of the most powerful tools available in WP-CLI is the search-replace command, which allows you to search the database for any text and replace it.

For example, the following command changes references from an old domain name (example.net) to a new domain name (example.com):

```text theme={null}
wp search-replace 'https://example.net' 'https://example.com'
```

<Note>
  You should not use this command to change a site's domain name. The example above refers to an arbitrary URL in the database.
</Note>

In some cases, you may need to use the options --all-tables and --precise to instruct WP-CLI to search the entire database. You may also want to add the --dry-run option at the end so you can test the command without making any actual replacements in the database.


# Viewing Cloudflare bandwidth and Edge Analytics in the webcentral.au Dashboard
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-viewing-cloudflare-bandwidth-and-edge-analytics-in-the-dashboard

Learn how to view Cloudflare bandwidth and Edge Analytics in the Webcentral Dashboard.

To view Cloudflare bandwidth and Edge Analytics in the Webcentral Dashboard, follow these steps:

<br />

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, click the Reporting icon:

![](https://files.readme.io/a2507aa3d507eba300c1d1523a60ff40cef8e87ff17a1f98c40a1a1f4baaf1b1-image.png)

5. On the Overview tab, at the top right, in the Last 24 hours list box, select the amount of time covered in the bandwidth chart:

![](https://files.readme.io/a6ed5e1012c3245e20c0ff28de9610429b08ba004ab17e93fdd7d6dbefeca197-image.png)

6. To view bandwidth use for a specific day, hover over that date on the chart itself to see the exact amount used.
7. Keep scrolling down to view analytics from Cloudflare's Edge network to gain a greater understanding of the traffic going to your site from Cloudflare's perspective.

<Note>
  * For more information about these statistics, go to What is the difference between visitors on the Webcentral Dashboard and pageviews on Google Analytics?.
  * For more information about Cloudflare Edge Analytics, go to [https://rocket.net/blog/cloudflare-edge-analytics-for-wordpress/](https://rocket.net/blog/cloudflare-edge-analytics-for-wordpress/).
</Note>


# Viewing combined statistics for your Webcentral Managed WordPress sites
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-viewing-combined-statistics-for-your-webcentral-managed-wordpress-sites

Learn how to view combined statistics for all of your Webcentral Managed WordPress websites.

To view combined statistics for all of your Webcentral Managed WordPress websites, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the My Websites page appear the following statistics:
   * Sites: This shows how many websites you are using.
   * Visitors: This shows how many combined visitors you have received for all of your sites.
   * Disk usage: This shows combined disk usage for all of your websites.
   * Bandwidth: This is the total bandwidth usage for all of your sites. Bandwidth is calculated nightly for the previous 24 hours. For example, on January 4th you see the bandwidth for January 3rd.
   <br />
   ![](https://files.readme.io/e45f6a06997880233fc6a46c67ba0dd7186e6fb0d646ebd47a6caf6b28a3123f-image.png)


# Viewing WordPress error logs in the File Manager on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-viewing-wordpress-error-logs-in-the-file-manager-on-webcentral-managed-wordpress

Learn how to view the WordPress error logs using the File Manager in the Webcentral Dashboard.



# Webcentral Managed WordPress CDN cache FAQ
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-webcentral-managed-wordpress-cdn-cache-faq

This article answers common questions about the CDN (Content Delivery Network) cache on Webcentral Managed WordPress plans.

By using a high-performance CDN (Content Delivery Network), Webcentral brings your website the Edge, where it's closest to your website's visitors. This is done by caching static assets (HTML, JavaScript, CSS, and images) in the CDN's cache until that cache expires or when your WordPress site tells the CDN to purge the cache.

This FAQ explains how the CDN caching works and how to determine if any trouble that your site is experiencing may be related to the CDN or not.

**What can and cannot be cached?**

First, let's define what a static asset is. A static asset is an element of your WordPress site that everyone who visits your site sees: HTML, CSS, and JavaScript.

Static assets are the same for every visitor, so they can be cached. Dynamic content that changes for each user cannot be cached.

**Does the CDN cache modify my content?**

No. The CDN will never modify your content.

If you are seeing issues with HTML, CSS, or JavaScript not working properly, and you've cleared the caches, you can be sure that this is not a CDN issue but instead may be an issue with a caching plugin.

**What is cached and where?**

The CDN has over 280 POPs (Points of Presence) around the globe. This network of POPs each has its own cache. Each location can share its cache with other locations for added speed. But, if the requested data is not cached at all, then it is retrieved from the origin: our servers.

The only cached assets are:

* HTML
* CSS
* JavaScript
* Image files

<br />

**How does the CDN know when to purge its cache?**

Whenever WordPress issues a cache flush, the CDN cache mu-plugin (Must-Use plugin) that we install on your site issues an API call to the CDN to clear the cache of all pages.

You can also clear the cache manually. For information about how to do this, go to Manually purging the CDN cache on Webcentral Managed WordPress.

**Are images modified by the CDN?**

Unless an image is optimized by Cloudflare Polish, it's unmodified. And, even if an image is converted to the WebP format, this is only reflected in the HTTP headers. The file name and the HTML that loads it are still unmodified.

For more information about Cloudflare Polish and image optimization, go to Do I need to use an image optimization plugin or CDN on Webcentral Managed WordPress?

**Common non-CDN issues**

* Pages not updating.
* CSS not updating.
* Blank page for some pages.

<br />

These types of issues are not related to the CDN cache, even if purging the CDN cache fixes it for a while. It is usually caused by a invalid cache from caching plugins such as WP-Rocket. These can be also caused by theme optimization settings.

In some cases, a caching plugin will not properly purge its cache. To test this, rename the wp-content/cache folder to wp-content/cache1 or some other name, and then clear the cache in your caching plugin one more time. You should see a new cache folder, and you can then remove the renamed cache folder, and the content should show correctly. If not, try an incognito/private browser window, another browser, or even a different device to test.

**Do you have more questions about caching?**

If you have any other questions, please do not hesitate to open a support ticket at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)


# What is the difference between visitors on the Webcentral Dashboard and pageviews on Google Analytics?
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/done-what-is-the-difference-between-visitors-on-the-webcentral-dashboard-and-pageviews-on-google-analytics

Learn why the Webcentral Dashboard shows higher visitor numbers than Google Analytics.

Customers new to Webcentral Managed WordPress sometimes ask "Why does the Webcentral Dashboard show more visitors than Google Analytics does?"

The answer lies in how Google Analytics counts visitors versus how Webcentral tracks visitors. In fact, you might say that Google Analytics and Webcentral don't track the same things exactly.

**How Google Analytics tracks visitors**

Google Analytics tracks visitors that have JavaScript enabled. This generally means that the visitor being tracked is a human who is using a standard web browser, be it on a mobile device, laptop, or desktop PC. Google is focused on helping you understand all of the statistics surrounding the people that visit your website. But, these aren't the only visitors to your website, and that's where Webcentral is different.

**How Webcentral tracks all visitors**

Tracking visitors who have JavaScript enabled in their browser is a great way to track humans visiting your site, but the truth of the matter is that it does not paint a clear picture of all visitors to your website. There are non-human visitors to your website: bots, crawlers, and other automations that visit your site on a regular basis.

These bots and crawlers do not have JavaScript enabled, so Google Analytics does not count them because they are not human visitors. Google Analytics is a marketing tool that is only interested in gathering statistics about humans that can be turned into conversions.

Although these automated visitors are not the same as human visitors, they still consume similar amounts of resources that a human would. Chief among these resource is bandwidth. For this reason, we track all visitors to your site, regardless of their nature. Any HTTP GET request made to your site is tracked. At times, bots can represent a very large percentage of traffic, which correlates directly to what you see on the Webcentral Dashboard.

**Conclusion**

To boil it down to its simplest form, Google Analytics tracks humans for marketing purposes, while we track all visitors (even automated bots and crawlers) because they all impact your website and hosting. As a result, you see higher numbers on the Webcentral Dashboard than on Google Analytics.


# How to configure DNS at Cloudflare for Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/how-to-configure-dns-at-cloudflare-for-webcentralm-managed-wordpress

Learn how to configure DNS settings at Cloudflare for Webcentral Managed Hosting for WordPress.

This article describes how to configure DNS settings at Cloudflare for a Webcentral Managed WordPress site.

**Configuring DNS settings at Cloudflare**

To configure DNS settings for your domain at Cloudflare, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/43d7f2b450b48ac8a3083f6de668899f9ddc89f89c4a77780682399be7de1546-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**:

![](https://files.readme.io/42af58a84e863c2afacc4156a63a8d143bcba013103dc6abef942d1c64e2c7b2-image.png)

4. In the **Ready to go live?** section, click **Get Started:**

![](https://files.readme.io/713407aabaf9710f32938ad1be2f62d3377f251dd5e0b8e608b74d4f6504ac7a-image.png)

5. In the Change Domain Name section, type the domain you want to use with WordPress:

* If you want to use the base domain name, type example.com where example.com represents your apex domain.
* If you want to use the www subdomain, type [www.example.com](http://www.example.com) where example.com represents your apex domain.
  ![](https://files.readme.io/83d07bd4d35f1420380c7bc84259578ac81181c20c9f09e05b9c39135c451e0f-image.png)

6. Click Continue.
7. In the Configure SSL section, copy the values for the two TXT records.
8. Log in to your Cloudflare account.
9. Click the Domain you want to change DNS for, and then click DNS:

![](https://files.readme.io/7d8e9f1f81e19496b3b8a348c370468e734b914fa75fcedf8fbb04975ed66afd-image.png)

10. Create the two TXT records required for your SSL certificate that you obtained in step 7:

![](https://files.readme.io/e943a5243729ed5f4fa3c32cb8739135e7ba5cd02497e38004766304741a69a8-image.png)

11. After you create the TXT records in Cloudflare, navigate to your site and confirm they've been created.
12. On the Webcentral dashboard, in the Configure SSL section, click Continue to proceed to the Step 3: Update DNS section.
13. Copy the DNS records shown, and then create the DNS records in Cloudflare to point your domain to Webcentral
14. That's it! Your domain is now pointing to us.

<br />

## Frequently Asked Questions

**Will I need to manually copy all of my DNS settings to Cloudflare?**

No. Cloudflare finds all of your DNS settings and clones them automatically.

**Doesn't Webcentral provide Cloudflare?**

We provide the Cloudflare Enterprise CDN, but your domain's DNS settings must be managed in your own private Cloudflare account.

**Are there any costs or fees involved?**

No, Cloudflare provides DNS services at no cost.


# How to configure DNS at Namecheap for Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/how-to-configure-dns-at-namecheap-for-managed-wordpress

Learn how to configure DNS settings at Namecheap for Webcentral Managed Hosting for WordPress.

This article describes how to update your domain's DNS settings at Namecheap to point to a Webcentral Managed Hosting for WordPress site.

To update DNS settings at Namecheap, follow these steps:

1. Locate your site URL on the Webcentral Dashboard:

* Log in to the Hosting Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
* In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/22dc41201f1a1c891d1989d8395aa3e9bcd4b6f65fdd42c33efd3f2668f00621-image.png)

* On the **My Websites** page, locate the site, and then click **Manage**:

![](https://files.readme.io/39b62fb35021253a313f6e7c9d9a0274b97bcf353a0c6c6853a590160244f825-image.png)

* The site URL appears at the top of the page (for example, abc123.onrocket.site).

2. Log in to your Namecheap account.
3. In the left sidebar, click **Domain List**, locate your domain, and then click **Manage**:

![](https://files.readme.io/6f7c14ae344e35e4b52ebbf13be42bcdec0622de04396cc132a713ff1ae6f00f-image.png)

4. Go to the **Advanced DNS** tab at the top of the page, and then locate the **Host Records** section.
5. Click **Add New Record.**
6. In the **Type** list box, select **A Record.**
7. In the **Host** text box, type @. (The @ symbol represents your bare apex domain, such as example.com).
8. In the **Value** text box, type **104.19.154.92.**
9. If you're also pointing the www subdomain (for example, [www.example.com](http://www.example.com)) to us, click **Add New Record** again and create a **CNAME** record for [www](http://www).
10. Click **Save All Changes** each time you need to save the record.


# How to create a site on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/how-to-create-a-site-managed-wordpress

Learn how to create your first site on webcentral.au Managed WordPress.

Creating a WordPress site on webcentral.au Managed WordPress is quick and easy. To get started, follow these steps:

<br />

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/b0641f644587f24a8f4f20b6a2a187f0c81150df4fc6c134e501744a7a2e0684-6f570e0ca5d448c0cc2e1bd0fc2fabad74a0c1c5367ea425e652a938e8d5053d-image.png)

3. On the **My Websites** page, click **Add Website**:

![](https://files.readme.io/18a9dd2398197f6865f44c86debf64aca77becab6fc4b1887c99880dfb9012c1-image.png)

4. On the **Add a Website** page, in the **Site name/label** text box, type your WordPress site's name

![](https://files.readme.io/08916c098feccc9fc6cd5698a603a99405bc7babdaa0c26116722eec40627a31-image.png)

5. In the **Location** list box, select the location for your WordPress site.

**Tip!**: This selection doesn't impact your visitors, because they will be using Cloudflare Enterprise. Instead, it should be a location geographically close to you, because your work in the WordPress Dashboard is not cached.

6. In the **Admin Username** text box, type the admin username you want to use.

**Important**: Use a unique name instead of admin.

7. In the Admin Password text box, type a complex password for the admin user.

**Important**: Never reuse old passwords.

8. In the **Admin Email** text box, type your admin email address to receive important WordPress emails.
9. Enable any additional options for your installation, and then click **Create Website.**


# How to create a staging site on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/how-to-create-a-staging-site-on-a-managed-wordpress

Learn how to create a staging site to test changes and new ideas before you take them live.

Making changes to your live, revenue generating site can be problematic and even devastating. A staging site is designed to let you test new themes, plugins, style changes, and even trying new ways to create posts and articles, all without making changes to your live website.

You can think of a staging site as a sandbox to play in without affecting your live website.

**Creating a staging site**

<br />

To create a staging site, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click Managed WordPress:

![](https://files.readme.io/e0a6c93c1b0785cce02a88621f3d7e62b122150c469b87132a71b685415d3468-image.png)

3. On the My Websites page, locate the site, and then click Manage:

![](https://files.readme.io/171687b45227a9cb4df05ff07e2670064096dcc661779dfd0ea4de185c4a6d1f-image.png)

4. On the Webcentral dashboard, click Create Staging:

![](https://files.readme.io/f8c74297f7cbf9b7259ee3372400e45d495cf257aba3d7fcae94499e0745cead-image.png)

5. This process can take a few moments to complete. When it does, a message appears stating you are in staging mode. You can now work with the staging site to perfect the changes you'd like to make.

<br />

**Publishing your staging site**

When you're ready to make the staging site live, click Publish in the top right corner.

**Important**: Publishing a staging site overwrites your live site.

<br />

**Deleting your staging site**

To delete your staging site, follow these steps:

1. Confirm that the staging site is selected the top left corner, where the white box says staging
2. Click Delete Staging to the right.

**Important**: Deleting a staging site is not reversible — when you delete it, it is gone for good.


# How to install a new WordPress theme on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/how-to-install-a-new-wordpress-theme-on-webcentral-managed-wordpress-1

Learn how to install a new WordPress theme on a Webcentral Managed WordPress hosting plan.

If you're interested in changing your website's look and feel, it's easy to install a new theme in WordPress. You can use the WordPress admin interface, or the Webcentral Dashboard.

**Method #1: Use the Webcentral Dashboard**

To install a theme using the Webcentral Dashboard, follow these steps:

1. Log in to the Webbcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/9d99b741f685e1155b5c897841627311e9be85029671a1dfc3008cfe2235e23c-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**:

![](https://files.readme.io/2042cb1256c92f06160dd936e9e512c9a820c7e0db2bb94f4ec042c1d23b4d63-image.png)

4. On the Webcentral dashboard, click the **Themes** icon:

![](https://files.readme.io/7f71f86c3fdde487cc1631f3b5a694dd99da056d99339cc1dffb9c57341b4e1c-image.png)

5. Click the **Discover Themes** tab.
6. In the **Search Themes** text box, type the name of the theme you want to install.
7. In the search results, locate the theme you want to install, and then click **Install**.


# How to integrate SendGrid with your Webcentral Managed WordPress site
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/how-to-integrate-sendgrid-with-your-webcentral-managed-wordpress-site-1

This article describes how to integrate the SendGrid email plugin with your Webcentral Managed WordPress site.

This article describes how to integrate a SendGrid account to work with your Managed WordPress site so you can send email.

Although the PHP mail() function is supported for sending notifications (such as password resets) from WordPress, we highly recommend using a service like SendGrid to ensure maximum delivery rates of other email sent from your Managed WordPress site.

There are also very good services like Zoho and Google Workspace, but if you are looking for something more basic that supports custom domains for sending mail, the free package on SendGrid is a solid choice.

**Creating and configuring a SendGrid account**

The first step is to create and configure a SendGrid account. To do this, follow these steps:

1. Create a SendGrid account. For detailed steps about how to do this, go to How to Create a SendGrid Account.
2. Log in to your SendGrid account.
3. Verify your domain:

* Click Settings, and then click Sender Authentication.
* In the Domain Authentication section, click Authenticate your Domain.
* Select your domain registrar, or click other and type the name manually.
* Type the domain or subdomain that you want to use to send emails.
* Add the CNAME records to your domain's DNS zone.
* Wait about one minute, and then click Verify.

4. Generate an API key:

* Click Settings, and then click API Keys.
* Click Create API Key.
* In the API Key Name text box, type a name for the API key. The name can be whatever you want.
* In the API Key Permissions section, click Full Access.
* Click Create & View.
* Copy the key and save it somewhere safe.

**Integrating SendGrid with WordPress**

To send email using WordPress, you need an SMTP plugin. The following procedure demonstrates how to configure the WP Mail SMTP plugin to send email using your SendGrid account:

1. Log in to your WordPress site as the administrator.
2. In the left-hand pane, click Plugins.
3. Click Add New.
4. In the Search Plugins text box, type mail smtp, and then press Enter.
5. Locate WP Mail SMTP by WPForms, and then click Install Now.
6. After WordPress finishes installing the plugin, click Activate.
7. In the left-hand pane, click WP Mail SMTP, and then click Settings. The WP Mail SMTP general settings page appears.
8. Under Mail, in the From Email text box, type the e-mail address you want to use as the sender. A very common choice is [no-reply@example.com](mailto:no-reply@example.com) (where example.com represents your own domain name).
9. In the From Name text box, type the name you want to associate with the e-mail address you specified in the previous step.
10. Under Return Path, select the Set the return-path to match the From Email check box.
11. Under Mailer, select Other SMTP.
12. Under Other SMTP, in the SMTP Host text box, type smtp.sendgrid.net.
13. In the SMTP Port text box type 465, and then under Encryption, select SSL.
14. Under Authentication, select On.
15. In the SMTP Username text box, type apikey.
16. In the SMTP Password text box, paste the API key from your SendGrid account.
17. Click Save Settings.

<Tip>
  You should test the new configuration to make sure that it works. To do this, follow these steps:

  1. Click the Email Test tab, and then in the Send To text box, type a valid external e-mail address where you can receive a test message.
  2. Click Send Email. You should receive a test message at the e-mail address you specified in the previous step. If you do not receive a message, check the settings you provided, and then try again.
</Tip>


# How to log in to your WordPress admin area on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/how-to-log-in-to-your-wordpress-admin-area-on-managed-wordpress

Learn how to log in to your WordPress admin area on a Webcentral Managed WordPress hosting plan.

When you are in the Webcentral Dashboard, you can log in to a WordPress website's admin area directly. To do this, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click Managed WordPress:

![](https://files.readme.io/37fceb45f003834b9c196c423eea62b77d7ee56198d7a1a7a7b944d7dfbf9cca-image.png)

3. On the My Websites page, locate the site, and then click Manage:

![](https://files.readme.io/b85d38a49dbd69917a611f2c42b443fee380d8754f38ea50d1a0db42ea998c1b-image.png)

4. At the top right of the page, click WP Admin:

![](https://files.readme.io/c56bc472566814c654428a2a4811d11b834855e173c84721a21d85e56c3bc91d-image.png)


# How to manage your site on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/how-to-manage-your-site-on-a-managed-wordpress

Learn how to use the Webcentral Dashboard to manage your websites quickly and easily.

When you log in to your Webcentral Managed WordPress account, you can immediately see an overview of your WordPress sites, total visits for the month, disk and bandwidth usage, and updates that we send out regularly.

**Accessing the Webcentral Dashboard**

To access the Webcentral Dashboard for a site, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. The Webcentral Dashboard appears with several tabs:

![](https://files.readme.io/1f301019b2f7cb752021eaaa7e1af81c842b0dfcc743da905ee62dfb97bbd28d-image.png)

* **Overview**
* **Plugins**
* **Themes**
* **File Manager**
* **Backups**
* **Logs**
* **Reporting**
* **Security**
* **Advanced**

The following sections describe each of these tabs in greater detail.

**The Overview tab**

On the **Overview** tab, you can find all of your website information and account features, including:

* Domain name.
* One-click WordPress admin dashboard login.
* Clear the cache.
* Plugins, themes, and backups overview.
* CDN and WAF reports.
* Advanced settings.

**Clearing the cache**

To clear your website cache, click **Clear Cache**:

![](https://files.readme.io/29a10761a1e341e57206a9b7e5e3dd9448606f8eb6e1363cbf38234a6b8329ff-image.png)

**One-click WordPress login**

To log in to the WordPress admin dashboard directly, click **WP Admin**:

![](https://files.readme.io/a40d83a287383a71f4613f08a115073b30c6a1b3ac2ff025c487b689128eb9c7-image.png)

**Staging website creation**

There are Production and Staging status indicators to remind you which site you are currently managing. You can easily change between the production and staging environments using the following list box:

![](https://files.readme.io/353a3f05e8492d4ed22012bba6bb7547ebcdf41f7a3c108597ed80e0aecb3f50-image.png)

Staging environments give you a playground to test new plugins and themes, the latest PHP versions, code modifications, and other changes. When you create a staging site, it is a copy of your live site. When you're ready, you can send all changes back to your live site with the click of a button.

To create a staging site, click **Create Staging**:

![](https://files.readme.io/5ac78605b3343a23c5d2ab590c8fd2dde4cd34e3036856d783b423b541a75cc8-image.png)

**The Plugins tab**

On the **Plugins** tab is a list of all of your installed WordPress plugins, both activated and inactive. You can view the current version number, as well as if there are any updates available. Also, you can install and activate a plugin without logging in to the WordPress admin dashboard

![](https://files.readme.io/2e2e134aa259ac6692971ebb238426e404b87e08ef032b83145c9a096feb9777-image.png)

**The Themes tab**

On the Themes tab is a list of all of your installed WordPress themes, both activated and inactive. You can view the current version number, as well as if there are any updates available. Also, you can install and activate a theme without logging in to the WordPress admin dashboard.

![](https://files.readme.io/3326457b31ded49b183220a9a507a3a82e0b5dcd694b6c8c0901b978ab2128ee-image.png)

**The File Manager tab**

On the File Manager tab, you can view, edit, upload, download, and delete your website files.

![](https://files.readme.io/8cb44acad2b81040a65ae9bf8ed8f26adb5aa6516998118227d3f18a39257af6-image.png)

<br />

**The Backups tab**

The Backups tab is divided into two sections:

* **Cloud Backups**: You can create as many cloud backups as you want, depending on your disk space. These are recommended when you're rolling out a change on your live site that perhaps you couldn't test on staging.
* **Automated Backups**: We create an automatic system backup every day.

![](https://files.readme.io/f481fed86ace9fdf02cbd036687592723da6a776278e60064d3820bfbdf4d04a-image.png)

**The Logs tab**

On the Logs tab, you can enable and view logging for:

* Activity Log
* Access Log
* WAF (Web Application Firewall) Log

![](https://files.readme.io/c25ed90462e3a1b3458ded5e09cb186c505273bb6f2322d665b23f2949f092be-image.png)

**The Reporting tab**

On the **Reporting tab**, you can view detailed statistics about your site's visitors, the WAF (Web Application Firewall), and CDN (Content Delivery Network).

![](https://files.readme.io/408b51311995656c551220cd8b0dc2531af3204d96e15bf058cfe6b4fdc061d9-image.png)

**The Security tab**

On the **Security** tab, you can lock your site to prevent any updates to your site's files and database. For example, if you have a site with static content, this feature helps increase site security. On the other hand, if you have a site with dynamic content (such as an e-commerce site), you should not enable this feature.

You can also add password protection to your site. When this is enabled, visitors must type a username and password to view your site.

![](https://files.readme.io/6306ab12c39d4f20a44cf7dacb4073a417adacd6b49a12c101f15adbc6bda440-image.png)

**The Advanced tab**

On the **Advanced** tab, you can:

* Manage your database.
* Access WP-CLI for a command-line interface to WordPress.
* Select the active PHP version for your site.
* Enable SSH access.
* Enable or disable automatic updates for WordPress core, themes, and plugins.
* Delete the website.

![](https://files.readme.io/3b4d18c4d3a38526ddfc1226cb18b56d9fcd7d931ba064e71c283cadb43cf1be-image.png)


# How to Transfer Site Ownership
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/how-to-transfer-site-ownership



You can transfer ownership of a site to another Webcentral account directly from your dashboard. This process does not require support intervention. A site transfer updates account ownership only. It does not migrate files, rebuild infrastructure, or change server configuration.

**Before You Start**

**Please note:**

* Only the current account owner can initiate a transfer.
* The recipient must approve the transfer before it completes.
* If either account has unresolved billing issues, the transfer cannot proceed.
* Once completed, the original account owner and all users on that account will lose access to the site.

**What Transfers With the Site**

When ownership changes, everything associated with the site remains intact, including:

* WordPress files
* Database
* Site-level settings
* SSH access
* FTP accounts
* Site users
* Installed plugins and themes
* Objects and configurations

Nothing inside the site environment changes. The only change is which account owns and controls the site.

**How to Initiate a Site Transfer**

1. Log in to your Webcentral dashboard.
2. Open the site you want to transfer.
3. Click the three-dot menu next to Clear Cache and WP Admin.
4. Select Transfer Site

![](https://files.readme.io/b0e1c0f360f5ece5faacd949461be9a21bde18bb23aa65f96e675d471af67582-image.png)

5. Enter the email address of the new owner.
6. Click Request Transfer

![](https://files.readme.io/1cb9bd15fb45e1ee824ae6ed6dbb52e6102298e74eab6b077c5ad7dfc205404c-image.png)

The site will enter a Pending Transfer state while awaiting approval.

<br />

**What Happens Next**

The recipient will receive an email prompting them to approve the transfer. They will also see a banner notification in their dashboard.

They can choose to:

* Accept the transfer
* Reject the transfer

<br />

**When the Transfer Is Approved**

Once the recipient approves:

* Ownership updates in approximately 100 milliseconds.
* The site disappears from the original owner's dashboard.
* The site appears in the new owner's dashboard
* Both parties receive confirmation emails.
* The website remains online and unchanged throughout the process.

**Canceling a Pending Transfer**

If a transfer has not yet been approved, the original owner can cancel it.

To cancel:

* Open the site.
* Click the transfer status indicator.
* Select Cancel Transfer.

<br />

**Billing Restrictions**

If either account has unpaid invoices that are past due, the transfer cannot be completed.

Please resolve the outstanding billing issues and try again.

<br />

**After the Transfer: Recommended Audit**

While the site configuration remains unchanged, account access does change.

After accepting a transfer, we recommend the new owner:

* Reviewing SSH keys
* Auditing FTP users
* Confirming site-level user permissions
* Verifying any third-party integrations

This ensures access aligns with your security expectations.

**Important Access Note**

After a transfer completes:

* The original account owner loses access.
* All account-level users from the original account lose access.
* The new account owner gains full control of the site.

No access is automatically granted to users from the previous account.

<Warning>
  This does not transfer domain ownership or email service, as some **webcentral.au** clients purchase these separately alongside their Managed WordPress.
</Warning>

If you have questions about a specific transfer scenario, our support team is happy to help. We're always just a quick chat or email away!


# How to use SFTP on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/how-to-use-sftp-on-managed-wordpress

Learn how to use SFTP (Secure File Transfer Protocol) on Webcentral Managed WordPress. This article demonstrates how to configure FileZilla to use SFTP.

For SFTP access on Webcentral Managed WordPress, you must use key-based authentication. This method ensures strong encryption and a safer way to manage your site files versus using regular FTP.

The following procedures demonstrate how to generate an SSH key pair, add the public key in the Webcentral Dashboard, and configure the FileZilla application to connect to your account.

**Step 1: Generate an SSH key pair**

To connect securely, you first generate an SSH key pair on your local device. (SFTP uses Secure Shell as the underlying protocol for authentication and encryption.) To do this, follow these steps:

1. Open your system's terminal or command-line tool:

* Microsoft Windows: Use Command Prompt or PowerShell.
* Apple macOS and Linux: Use Terminal.

2. At the command prompt, type the following command:

* ssh-keygen -t rsa

3. When you are prompted:

* Press Enter to accept the default location (usually \~/.ssh/id\_rsa or similar).
* Leave the passphrase empty.

4. After the key pair is generated, to view and copy your public key type the following command:

* more .ssh/id\_rsa.pub

You will need the public key in the next procedure.

<br />

**Step 2: Add the public key in the Webcentral Dashboard**

To add your public key in the Webcentral Dashboard, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the My Websites page, locate the site for which you want to enable SSH, and then click Manage:

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, click the Advanced icon:

![](https://files.readme.io/3ff768227decabeda75ba184d6318f6f00560fa3487f1fa7620502303e7a529c-image.png)

5. In the Advanced Settings section, click the SSH Access slider (if it is not already enabled):

![](https://files.readme.io/f865c0cda42047b96e95b60d15c1f54c810c7bf3c50068a0d82407af52b35606-image.png)

6. Click Import New Key:

![](https://files.readme.io/ab1c90c69affdc8c314d3d62c56290d65de9c3e306f2f748e22ab8662fdf2955-image.png)

7. In the Import New Key dialog box, in the Key Name text box, type a descriptive name for the key.
8. Leave the Key Passphrase text box blank.
9. In the Key text box, paste the public key.
10. Click Import.
11. After you import the key, activate the key by clicking the checkmark next to it so it is allowed to access SSH.

<br />

**Step 3: Set up your SFTP client (FileZilla)**

<br />

Now that your public key is configured in the Webcentral Dashboard, it's time to connect using an SFTP client. The following procedure demonstrates how to configure FileZilla:

1. Start FileZilla.
2. On the Edit menu, click Settings.
3. In the Settings dialog box, in the left sidebar, click SFTP:

![](https://files.readme.io/c01dadf67d6b6ad639b2faa61aa03a2573df55e55417647bc63748c99ab26b20-image.png)

4. Click Add key file.
5. Select the private key file (id\_rsa or the file you generated earlier). **Note**: If you are using FileZilla on Windows, you may need to convert the key to .ppk format using PuTTYgen
6. Close the Settings dialog box.
7. On the File menu, click Site Manager. The Site Manager dialog appears.
8. Click New Site, type a name for the site, and then press Enter.
9. In the Host text box, type your server IP address.
   **Tip:** You can find the server IP address on the General tab in the Site Information section, just above the FTP Accounts section:

![](https://files.readme.io/4fc2374d7c4f2fe50aefbb26660b9eef2c35abf5b70623d8cb2b689e0e942ced-image.png)

10. In the Port text box, type 22.
11. In the Protocol list box, select SFTP - SSH File Transfer Protocol.
12. In the Logon Type list box, select Normal.
13. In the User text box, type your SFTP username.

**Tip**: You can find the SFTP username on the General tab in the Site Information section, just above the FTP Accounts section:

![](https://files.readme.io/d310545879a47cb67f3cdafa28509ddb85e8f13814264a82588226906820aa81-image.png)

14. Leave the Password text box blank.
15. Click Connect. After a few seconds, FileZilla establishes the connection.


# How to use the File Manager on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/how-to-use-the-file-manager-on-webcentral-managed-wordpress-1

Learn how to use the File Manager to do basic file management tasks on Webcentral Managed WordPress

<br />

You can use the File Manager on the Webcentral Dashboard to do basic file management tasks without having to open an FTP client or even log in to the WordPress admin dashboard.

To access the File Manager from the Webcentral Dashboard, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/6a7579ec02faab89da8b626b56beb3a39b0c452827db496856e2308b8f9673e6-image.png)

3. On the **My Websites** page, locate the site, and then click **Manage**

![](https://files.readme.io/de766c827649be0cd3e16e3839c29609dc657f550174d84bf38a750d6b4074d4-image.png)

4. On the Webcentral dashboard, click the File Manager icon:

![](https://files.readme.io/9553bca55ae8692354a4691f2653aa3744f0aadcb08a1cd45020e8a2689fa580-image.png)

5. A file list appears with columns for file name, size, date, and permissions:

![](https://files.readme.io/50e078e08d74abb4650d697423277e6feb71663f35afc4023ed0b57a613fc30e-image.png)

6. In the Actions column is a three-dot icon. You can click the three-dot icon, and then click an action:
   * View/Edit: Use this option to load the file in an editor in your browser. From the editor, you can download the file, save any changes you make to the file, or just close the file and go back to the File Manager.
   * Download: Use this option to download the file to your local computer.
   * Copy link: Use this option to obtain a full URL to the file or folder (for example, [https://example.wpdns.site/index.php](https://example.wpdns.site/index.php)).
   * Delete: Use this option to delete the file.
7. To search for a file, in the Search Files text box type the filename (or partial filename).
8. To upload a file to your website, click Upload.
9. To create a new file or folder, click the three-dot icon next to Upload, and then click Create Folder or Create File.
10. Initially, the File Manager only lists 10 files at a time. To display more files, scroll to the bottom of the page, click 10 per page, and then click 20 per page or 50 per page.


# Managing WordPress plugins from the Webcentral Dashboard
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/managing-wordpress-plugins-from-the-webcentral-dashboard-1

Learn how to manage your WordPress plugins directly from the Webcentral Dashboard.

You can manage your WordPress plugins directly from the Webcentral Dashboard without having to log in to the WordPress admin area. You can install plugins, activate and deactivate plugins, view the current version number, and check if there are any updates available.

<br />

**Installing plugins**

To install a WordPress plugin using the Webcentral Dashboard, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click Managed WordPress:

![](https://files.readme.io/7868e2c1b383b65393d65f053e25b21343888e23422415508c98b772321eb38e-image.png)

3. On the My Websites page, locate the site, and then click Manage:

![](https://files.readme.io/3222d686e7c66c44a2a1dbe7513c712048e01bddf690bb982ab1b1e289b9882f-image.png)

4. On the Webcentral dashboard, click the Plugins icon:

![](https://files.readme.io/dfa7f6eff203be727f46a5079177ed6704156aad640af32e94ead642266152ef-image.png)

5. Click the Discover Plugins tab:

![](https://files.readme.io/bc9a5bb30f8573a9f0f322c4d1a16f61bd912721633ea2de2d845be1a25fe4c0-image.png)

6. In the Search Plugins text box, type the name or functionality of the plugin you want to install.
7. In the search results, locate the plugin you want to install, and then click Install. The plugin now appears on the Installed Plugins tab.

**Managing installed plugins**

You can activate, deactivate, update, and delete your installed plugins. To do this, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click Managed WordPress:

![](https://files.readme.io/cff9c211715da64fe3464ed9e40862591f2f43cb5e190b4bbba317c635d57903-image.png)

3. On the My Websites page, locate the site, and then click Manage

![](https://files.readme.io/ab1dfaac5826acf69df42869789fe284fc6bf82bdbfed5715b3ae7627da2e2d7-image.png)

4. On the Webcentral dashboard, click the Plugins icon:

![](https://files.readme.io/22b5d0207ce8fb57f28945f376e0c1f3f0420fbb7c0de7290cd2fad4c4428eef-image.png)

5. On the Installed Plugins tab appears a list of your installed plugins appears. Choose one of the following actions:

* To deactivate an active plugin, in the Actions column, click the three-dot icon, and then click Deactivate.
* To activate a deactivated plugin, in the Actions column, click the three-dot icon, and then click Activate.
* To update a plugin, in the Actions column, click the three-dot icon, and then click Update.
* To delete a plugin, in the Actions column, click the three-dot icon, and then click Delete


# Managing WordPress themes from the Webcentral dashboard
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/managing-wordpress-themes-from-the-dashboard

Learn how to manage your WordPress themes directly from the Webcentral Dashboard.

You can manage your WordPress themes directly from the Webcentral Dashboard without having to log in to the WordPress admin area. You can install themes, activate and deactivate themes, view the current version number, and check if there are any updates available.

<br />

**Installing themes**

To install a WordPress theme using the Webcentral Dashboard, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click Managed WordPress:

![](https://files.readme.io/07661a381e436c35b4957858d4b861ba9e037a9489ae085c6d586146a43b89b3-image.png)

3. On the My Websites page, locate the site, and then click Manage:

![](https://files.readme.io/0cec121d83351ac61bde119a997ba46e311d4080cc89cddfa33b5b08c0477e99-image.png)

4. On the Webcentral dashboard, click the Themes icon:

![](https://files.readme.io/89d1c5f82d4f896646b9455de358f833ef53896432fb4a382d9be69e5710c520-image.png)

5. Click the Discover Themes tab:

![](https://files.readme.io/1481c2a50d308659afd48001eec80a9347f700d3f8ac37443dba1c482c66d780-image.png)

6. In the Search Themes text box, type the name or functionality of the theme you want to install.
7. In the search results, locate the theme you want to install, and then click Install. The theme now appears on the Installed Themes tab.

**Note**: We recommend only having a primary theme and one default WordPress theme installed. Themes must be updated even if they are inactive.

**Managing installed themes**

You can activate, deactivate, update, and delete your installed themes. To do this, follow these steps:

<br />

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click Managed WordPress:

![](https://files.readme.io/07661a381e436c35b4957858d4b861ba9e037a9489ae085c6d586146a43b89b3-image.png)

3. On the My Websites page, locate the site, and then click Manage:

![](https://files.readme.io/0cec121d83351ac61bde119a997ba46e311d4080cc89cddfa33b5b08c0477e99-image.png)

4. On the Webcentral dashboard, click the Themes icon:

![](https://files.readme.io/89d1c5f82d4f896646b9455de358f833ef53896432fb4a382d9be69e5710c520-image.png)

5. On the Installed Themes tab appears a list of your installed themes. Choose one of the following actions:

* To deactivate an active theme, in the Actions column, click the three-dot icon, and then click Deactivate.
* To activate a deactivated theme, in the Actions column, click the three-dot icon, and then click Activate.
* To update a theme, in the Actions column, click the three-dot icon, and then click Update.
* To delete a theme, in the Actions column, click the three-dot icon, and then click Delete.


# Manually purging the CDN cache on Webcentral Managed WordPress
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/manually-purging-the-cdn-cache-on-webcentral-managed-wordpress-1

Learn how to manually purge the CDN (Content Delivery Network) cache on Webcentral Managed WordPress.

On Webcentral Managed WordPress, everything is configured to be cached by default, including full pages and HTML. We're able to do this very intelligently without requiring any special plugins or configuration.

**Managing the CDN cache**

By default, every WordPress install comes with a Must Use plugin to automatically purge the cache when events happen in your site. For example, updating a page, post, deleting a post, updating a plugin, etc. Our plugin automatically purges the cache as these events happen, so in most cases there isn't a need to manually purge the cache.

There may be some cases, however, where you need to manually purge the cache. There are two ways to achieve this.

**Method #1: Purging the cache from the WordPress admin area**

<br />

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click Managed WordPress:

![](https://files.readme.io/07661a381e436c35b4957858d4b861ba9e037a9489ae085c6d586146a43b89b3-image.png)

3. On the My Websites page, locate the site, and then click Manage:

![](https://files.readme.io/0cec121d83351ac61bde119a997ba46e311d4080cc89cddfa33b5b08c0477e99-image.png)

4. At the top right of the page, click WP Admin:

![](https://files.readme.io/17c4240b253726c31e98eccd8491f2eee55aa69d3567077066eb3bc5b739e63a-image.png)

5. In the WordPress admin area, on the top menu bar, hover over CDN Cache and then click one of the following options:
   * Purge Everything: This option clears the cache for your entire site.
   * Custom purge: This option enables you to purge specific URLs. This can be useful if you want to preserve your site's cache, but refresh just a single page or element.

<br />

**Method #2: Purging the cache from the Webcentral Dashboard**

You can also purge your site's cache from the Webcentral Dashboard. To do this, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click Managed WordPress:

![](https://files.readme.io/07661a381e436c35b4957858d4b861ba9e037a9489ae085c6d586146a43b89b3-image.png)

3. On the My Websites page, locate the site, and then click Manage:

![](https://files.readme.io/0cec121d83351ac61bde119a997ba46e311d4080cc89cddfa33b5b08c0477e99-image.png)

4. At the top right of the page, click Clear Cache:

![](https://files.readme.io/49487d7e84923e1325f86110cfd407b062ab4226f7236f04b732d93da406792e-image.png)

<br />

5. In the Clear Cache dialog box, select an option:

* Purge Everything: This option clears the cache for your entire site.
* Purge Specific URL Paths: This option enables you to purge specific URLs. This can be useful if you want to preserve your site's cache, but refresh just a single page or element.

**Note**: To clear just the index page of a site, type a forward slash (/).

6. Click Purge.


# Webcentral Managed WordPress Quick Start Guide
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/webcentral-managed-wordpress-quick-start-guide-1

Get up and running quickly with Managed Hosting for WordPress powered by Webcentral!

**Welcome to Managed Hosting for WordPress powered by Webcentral!**

You're just a few minutes away from taking your WordPress experience to the max!

<br />

**Step 1: Create your first site**

Creating a WordPress site takes just 60 seconds. To get started, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**:

![](https://files.readme.io/b0641f644587f24a8f4f20b6a2a187f0c81150df4fc6c134e501744a7a2e0684-6f570e0ca5d448c0cc2e1bd0fc2fabad74a0c1c5367ea425e652a938e8d5053d-image.png)

3. On the **My Websites** page, click **Add Website**:

![](https://files.readme.io/18a9dd2398197f6865f44c86debf64aca77becab6fc4b1887c99880dfb9012c1-image.png)

4. On the **Add a Website** page, in the **Site name/label** text box, type your WordPress site's name:

![](https://files.readme.io/08916c098feccc9fc6cd5698a603a99405bc7babdaa0c26116722eec40627a31-image.png)

5. In the **Location** list box, select the location for your WordPress site.

**Tip!**: This selection doesn't impact your visitors, because they will be using Cloudflare Enterprise. Instead, it should be a location geographically close to you, because your work in the WordPress Dashboard is not cached.

6. In the **Admin Username** text box, type the admin username you want to use.

**Important**: Use a unique name instead of admin.

7. In the Admin Password text box, type a complex password for the admin user.

**Important**: Never reuse old passwords.

8. In the **Admin Email** text box, type your admin email address to receive important WordPress emails.
9. Enable any additional options for your installation, and then click **Create Website.**

<br />

**Step 2: Build or migrate your WordPress site**

Now that your site is created, you can access it immediately on your site URL (eg: [https://abc123.onrocket.site](https://abc123.onrocket.site)).

You can also log in to the WordPress admin dashboard directly. To do this, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**.
3. On the **My Websites** page, locate the site, and then click **Manage**:

![](https://files.readme.io/b7f5e58d03dece6a54c893d299b31169d94e6a583dcc361c62c5309c86292e79-image.png)

4. At the top right of the page, click **WP Admin:**

![](https://files.readme.io/edd293df3b3e51bb93bd1d2704ee46a62dfff9a87e4a35dbba6f74a539f30b92-image.png)

**Tip**: If you would like us to migrate your WordPress site from its old host for free, please open a support ticket at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/) Please provide the following details in the ticket:

* WordPress URL
* WordPress admin username
* WordPress admin password

Once your ticket is received, our staff will migrate your WordPress site to your site URL so you can preview it on the platform.

<br />

**Step 3: Go live!**

If you're building a new site or are ready to update your DNS on an existing site, follow these steps:

1. Log in to the Webcentral Panel at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/)
2. In the left sidebar, click **Managed WordPress**.
3. On the **My Websites** page, locate the site, and then click **Manage**:

![](https://files.readme.io/bd35ead94b3a7e51ece65b2c1b488f6a68e1ad82ff5fab90580cb92d6a92a1fc-image.png)

4. In the **Ready to go live?** section, click **Get Started**:

![](https://files.readme.io/e8c7ce3643103f9fea2cfa6e4746d5104ff3fb1441726a9a65548d7737ac7162-image.png)

5. In the **Change Domain Name** section, type the domain you want to use with WordPress:

* If you want to use the base domain name, type example.com where example.com represents your apex domain.
* If you want to use the www subdomain, type [www.example.com](http://www.example.com) where example.com represents your apex domain.

**Tip**: You can optionally create the CNAME records listed for your domain to help expedite SSL certificate issuance.

![](https://files.readme.io/d1d3be6be6dffe5c64abd98ffc741dbd2f1bdef471fde9c4139b98d4feb69f9f-image.png)

6. Click **Continue**.
7. In the **Configure SSL** section, copy the values for the two **TXT** records.
8. Log in to your domain's registrar or DNS provider, and create **TXT** records that contain the values you obtained in the previous step.
9. Click **Continue**.
10. In the **Update DNS** section, copy the values for the **A** and **CNAME** records.

**Note**: You only need the CNAME value if you are configuring the www subdomain (for example, [www.example.com](http://www.example.com)) in addition to your primary (apex) domain (for example, example.com).

11. Log in to your domain's registrar or DNS provider, and create **A** and **CNAME** records that contain the values you obtained in the previous step.

**Note**: If your DNS provider does not support **CNAME** records for @ records, you can use one of the following IP addresses as **A** records instead:

* 104.19.154.92
* 104.19.155.92

Remember that DNS can take up to 24 hours to propagate fully, but once it does you'll be able to take advantage of all the WordPress specific options in the Webcentral Dashboard such as our single click WP-Admin login.

12. Click **Close**.

<br />

**That's it!**

You've successfully created your first site on the Managed WordPress platform. If you have any issues or require assistance, please do not hesitate to open a support ticket at [https://theconsole.webcentral.au/](https://theconsole.webcentral.au/). We'll be glad to help you!


# What is Cloudflare Enterprise and how does it benefit my site?
Source: https://support.webcentral.au/managed-hosting-for-wordpress-powered-by-rocket-net/what-is-cloudflare-enterprise-and-how-does-it-benefit-my-site-1

Learn how Cloudflare Enterprise benefits your Webcentral Managed WordPress website.

**What is Cloudflare Enterprise?**

Cloudflare Enterprise is a very special tier offered by Cloudflare for their platform. Cloudflare Enterprise usually starts at \$6,000 a month per domain, but we're able to bundle it with every site on our platform at no additional cost.

**Is there a difference between Enterprise and Free Cloudflare?**

Yes! In fact it's such a drastic difference that it's almost a completely different platform. Our Enterprise account benefits from the following features that don't come with the Free, Pro, or Business tiers:

* Premium routing on all 250+ PoPs (Points of Presence).
* Priority routing of all requests on Cloudflare's platform.
* Larger upload size limits.
* Argo Smart Routing with tiered caching to ensure maximum cache hits.
* Full page caching with cookie bypass to support dynamic sites like WooCommerce.
* Cloudflare Polish to compress images and convert them to the WebP format on the fly.
* Detailed CDN and WAF reporting.

The biggest benefit is definitely the premium routing and connectivity on all Cloudflare PoPs (Points of Presence). It's not talked about widely, but the Free and lower tier Paid plans on Cloudflare do not include premium PoPs like Australia, India, and several other locations.

Thanks to having access to these premium locations, we're able to provide a global TTFB (Time to First Byte) between 50 and 70ms.

<br />

**What does Cloudflare Enterprise do for me?**

With Webcentral Managed WordPress and Cloudflare Enterprise, your WordPress site is delivered as close as physically possible to your visitors, while also keeping it secure with the Cloudflare Web Application Firewall.

For example, if you go to [https://www.cloudflare.com/network/](https://www.cloudflare.com/network/) you'll see the Cloudflare PoP closest to you. Thanks to our configuration and partnership with Cloudflare, your WordPress site will be delivered from that same location versus having to always traverse back to a single server.

We also have several settings in place on Cloudflare to provide the following performance benefits:

* HTTP/2 and HTTP/3 support to help accelerate asset delivery.
* Brotli compression to reduce the size of your WordPress site. Custom cache tags to provide the highest possible cache hit ratio.
* On the fly lossless image compression reducing sizes by 50% to 80%.
* Automated WebP conversion to increase Google Pagespeed scores and improve user experience.
* Google Font proxying to serve fonts from your domain reducing DNS lookups and improving load times
* Argo Smart Routing to decrease cache misses and improve dynamic request routing by 26%+.
* Tiered caching enables Cloudflare to refer to its own network of PoPs before declaring a cache miss, reducing the load on WordPress and increasing speed.

<br />

**Will my site look the same?**

We (and Cloudflare) never modify the content of your WordPress site. We leave all content optimizations up to the WordPress user, as there are a wide variety of plugins on the market and we feel it is best for our customers to own that experience.

**Does Cloudflare Enterprise replace the need for caching plugins?**

Cloudflare Enterprise, with all of the features mentioned, will make huge impacts to Google Pagespeed scores and just as importantly, the overall user experience. Your site will still benefit from a cache plugin such as WP-Rocket. This ensures that cache misses and dynamic content are served as quickly as possible and optimize the actual content on your website.


# Getting Started with Marketing Studio
Source: https://support.webcentral.au/marketing-studio/guides/getting-started-with-marketing-studio



To start using Marketing Studio, you will be guided through a setup wizard that helps configure your business details. These steps will help you understand what to expect and provide some tips and tricks for a smoother setup experience.

**Step 1: Project Information**\
Name your project, select your operating country, and choose the language for your project. Enter the required information in the provided fields and click "Next."

<br />

![](https://files.readme.io/33655f4-image.png)

<br />

**Step 2: Business Location**\
Search for your business name. If Marketing Radar locates it on the map, select it from the dropdown menu and click "Select and Continue." If not, click "Add website and business details" to manually input your information.

<br />

![](https://files.readme.io/95d5cdc-image.png)

<br />

**Step 3: Manually Add Business Data**\
Provide your business name, website URL, and optionally, an email address and phone number. After entering the details, click "Next."

![](https://files.readme.io/52f73bb-image.png)

<br />

**Step 4: Manually Add Business Address**

Enter your business address and then click "Next." You can also pin the exact location on the map. Choose if you have a storefront; if so, your address will be visible on your business profile and included in directories, if not your address will remain confidential and your profile will only appear in directories that accept listings without addresses.

![](https://files.readme.io/8769624-image.png)

<br />

**Step 5: Business Operating Area**

Specify whether your business operates locally or nationwide. For local businesses, enter up to 20 operating locations. Click "Next" after selecting the operating area(s).

![](https://files.readme.io/ff5a9ba-image.png)

<br />

**Step 6: Select Keywords**

Input 5 ‘keywords’ that potential customers might use to search online for your products or services. These can be single words, short terms, or phrases. Once done, click "Next."

![](https://files.readme.io/0233b3f-image.png)

<br />

**Step 7: Business Category**

Type your business category in the provided box and select the most relevant option from the suggestions. Up to 10 categories can be entered if necessary. Click "Continue" when finished.

![](https://files.readme.io/4ee4f03-image.png)

<br />

**Step 8: Select Competitors**

Marketing Radar will suggest a list of competitors, or you can enter the website address of some you find yourself. Select, deselect, and search for up to five competitors to monitor. Then click "Next."

![](https://files.readme.io/2ffb649-image.png)

<br />

**Step 9: Confirmation and Synchronisation**

Review all the information collected by Marketing Studio along with any manual additions. Confirm the accuracy of this information and click "Continue to the first step". Marketing Studio will prompt you to set up your business on Google (which you can do later), and begin to set up your project in your marketing dashboard!

While most tasks and information are available straight away, it can take up to 48 hours for Marketing Studio to fully gather information on your online presence.

**More help:**

* [Update business information in Marketing Studio](/marketing-studio/guides/updating-your-business-information-in-marketing-studio)
* [Update keywords in Marketing Studio](/marketing-studio/guides/update-keywords-in-marketing-studio)
* [Update competitors in Marketing Studio](/marketing-studio/guides/updating-your-competitors-in-marketing-studio)


# Update Keywords in Marketing Studio
Source: https://support.webcentral.au/marketing-studio/guides/update-keywords-in-marketing-studio



Keywords are the words we enter in search engines when looking for something specific. Different keywords will trigger different results in the search engine’s result pages as Google and its competitors always try to provide users with results that match the intent of their search as closely as possible.

This guide takes you through how to update your keywords after you’ve set up your business in Marketing Studio.

**Step 1: Log into your Marketing Studio Dashboard**

![](https://files.readme.io/b8ec15f-image.png)

<br />

**Step 2: Access SEO Keywords**

Click “SEO” in the left-hand menu and then click “Keywords”.

![](https://files.readme.io/c731375-image.png)

**Step 3: Add, remove, and re-arrange keywords**

* Click the “X” to the right of any keywords to remove them
* Click “Add Keywords” to add new keywords to your list up until the maximum number of keywords for your subscription
* Click and hold the 3 lines to the left of any of the keywords to rearrange them so that the top 3 are your highest priority
* Don’t forget to click “Save Keywords” after you’re done editing.

That’s it! Your keywords are updated, and your notifications, rankings, and SEO recommendations will begin reflecting these updates within 24 hours.

![](https://files.readme.io/56be1c6-image.png)


# Updating your business information in Marketing Studio
Source: https://support.webcentral.au/marketing-studio/guides/updating-your-business-information-in-marketing-studio



You can update your business information in Marketing Studio even after you’ve set up your project, including contact details and business type.

This guide takes you through how to update your business information after you’ve set up your business in Marketing Studio.

**Step 1: Log into your Marketing Studio Dashboard**

Log in to your [Webcentral console](https://webcentral.au/), select the domain with the marketing service attached, click on "Marketing Studio" down the left-hand menu, and click "Log Into Dashboard"

![](https://files.readme.io/eff9c91-image.png)

<br />

**Step 2: Access your Business Settings**

Click “Settings” at the bottom of the left-hand menu and click “Business”.

![](https://files.readme.io/1cfc079-image.png)

<br />

**Step 3: Update & Save Business Information**

Select the pencil to the top right of whichever information you’d like to update.

![](https://files.readme.io/f42fa42-image.png)

Then update the information and click “Save”.

![](https://files.readme.io/3882ddd-image.png)

<br />

Done! You should now see your updated business information reflected in your Business Settings.


# Updating your competitors in Marketing Studio
Source: https://support.webcentral.au/marketing-studio/guides/updating-your-competitors-in-marketing-studio



Competitors are businesses offering products or services similar to yours. It's important to identify and select those that best represent your competition for customers. Read more about choosing the right competitors.\
This guide takes you through how to update your competitors after you’ve set up your business in Marketing Studio.

**Step 1: Log into your Marketing Studio Dashboard**

![](https://files.readme.io/eb60e89-image.png)

<br />

**Step 2: Access your Competitor Settings**

Click “Settings” at the bottom of the left-hand menu and click “Competitors”.

![](https://files.readme.io/6db41b4-image.png)

**Step 3: Add or remove competitors**

Scroll down to select from pre-filled competitors that Marketing Studio suggests.

![](https://files.readme.io/c07c712-image.png)

Or do your own research and click “Add Other” to add competitor’s website addresses to manually add them to your competitors. Read more about finding the right competitors.

**Step 4: Save Competitors**

Make sure to click “Save Competitors” when you’re finished updating them, and you’re all done! Give Marketing Studio up to 48 hours to update competitor data.

![](https://files.readme.io/f4de5a9-image.png)


# Logging in and out of cPanel
Source: https://support.webcentral.au/websites-hosting/cpanel/accessing-cpanel

Learn how to easily log in and out of cPanel to manage your account.

This article describes how to log in and log out of cPanel so you can manage your web site.

## Logging in to cPanel

There are two ways to log in to a cPanel account:

* Access cPanel through the Webcentral Hosting Panel. This is the easier method, because then you can log in to cPanel without having to remember any separate URLs, usernames, or passwords.
* Access cPanel directly using your cPanel username and password.

### Method #1: Access cPanel through the Webcentral Hosting Panel

<Tip>
  To ensure the control panel window opens correctly in your browser, you may need to allow pop-ups for ***theconsole.webcentral.au***.
</Tip>

To access cPanel through the Hosting Panel, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au/login](https://theconsole.webcentral.au/login).
2. In the left sidebar, under **Products & Services**, click **Hosting & Servers**:
   ![](https://files.readme.io/7a16b7f46868a1bbfd2787164c10b9e7e2ef2cf5bae568fcd7f4805f4b6189d1-image.png)
3. In the list of products and services, follow the appropriate step for your account:
   * If you have a shared cPanel hosting account, click **Login to Control Panel**:
     ![](https://files.readme.io/ad222adb5ff405ba46b9264fd81748ecd89632d2e8ab9c164804eec43db13396-image.png)
     In a separate window, the Hosting Panel automatically logs you in to your cPanel account.
   * If you have a reseller hosting account, click **Login to Control Panel**.
     In a separate window, the Hosting Panel automatically logs you in to your WebHost Manager account. In the left sidebar, click **Account Information**, and then click **List Accounts**. Locate your account, and then click the cPanel icon:
     ![](https://files.readme.io/ecf07fd6a126eed844c61b920248d5e46821369f028d668840a0e0be828b6e08-image.png)
   * If you have a managed VPS, click **Manage**, and then on the **Overview** tab, click **Login to cPanel**:
     ![](https://files.readme.io/203d67ee4c37a866a2de149dff330b47810deaa91bd61b19a119b26c38f44595-image.png)

### Method #2: Access cPanel directly

To log in to cPanel directly, follow these steps:

1. In your web browser, type the cPanel address for your web site. The address is either [http://www.example.com:2082](http://www.example.com:2082) or [https://www.example.com:2083](https://www.example.com:2083), where *example.com* is your domain name.

   <Tip>
     Alternatively, you can use the following address:

     * [http://cpanel.example.com](http://cpanel.example.com) or [http://www.example.com/cpanel](http://www.example.com/cpanel), where *example.com* represents your domain name.
   </Tip>

   The cPanel login page appears:
   ![](https://files.readme.io/a99cb379bb46a30cbdc584b9394ffee7cf00d715674238f180ac489653663aea-image.png)
2. In the **Username** text box, type your cPanel account username.
   <Note>
     * If you do not know your cPanel username, you can view it in the Webcentral Hosting Panel. If you do not know or remember your cPanel password, you can reset it in the Webcentral Hosting Panel. For information about how to do this, please see [this article](/accounts-and-billing/viewing-and-changing-settings-for-shared-hosting-accounts).
     * For shared and reseller hosting accounts, we do not store the cPanel password in the Hosting Panel. Therefore, you cannot view your cPanel password in the Hosting Panel, you can only reset it.
   </Note>
3. In the **Password** text box, type your cPanel account password.
4. Click **Log in**. When you enter the correct username and password, the cPanel home screen appears.

## Logging out of cPanel

You should log out whenever you have finished using cPanel, because this notifies the web server that you have finished your session. If you do not log out, the server automatically closes your session after a set period of time. However, there is a small possibility that an attacker could exploit the open connection before this automatic logout occurs.

To log out of cPanel, click the user menu in the top-right corner, and then click **Log Out**:

![](https://files.readme.io/734a4f5c7ba2631dc884d603beeeffb5951c21b3c4cad1c03aecc0cfec6f1917-image.png)


# Backing up and restoring your data using Backuply
Source: https://support.webcentral.au/websites-hosting/cpanel/backing-up-and-restoring-your-data-using-backuply

This article demonstrates how to use Backuply to quickly and easily back up and restore files, email accounts, MySQL databases, and more.

This article demonstrates how to use Backuply to quickly and easily back up and restore files, email accounts, MySQL databases, and more.

You can create local backups on your hosting server, and also remote offsite backups to help protect your data.

<Note>
  Backuply is currently available on VPS and Dedicated servers.
</Note>

Backuply is integrated with cPanel, which makes it easy to access and use. Follow the procedures below to create and restore backups for your account.

## Configuring backups

The following procedures describe how to configure and schedule backups in Backuply.

### Adding a remote backup server

You can create a local backup without any additional server configuration. Most likely though, you will want to configure offsite backups for extra data protection and redundancy.

To configure a remote backup server, follow these steps:

1. Log in to cPanel.
   <Note>
     If you do not know how to log in to your cPanel account, please see [Logging in and out of cPanel](/websites-hosting/cpanel/accessing-cpanel).
   </Note>
2. On the **Tools** page, in the **Software** section, click **Backuply**:
   ![](https://files.readme.io/6619bde41f5021313ffe0b0fc133b6b9b97784314cd3e452c88a117378be3722-image.png)
3. The Backuply dashboard appears:
   ![](https://files.readme.io/ab5fa0b8353d13b8a3c655606607131d24dbdca478772942a2da5efeb3f33661-image.png)
4. In the left sidebar, in the **Backup** section, click **Add Backup Server**:
   ![](https://files.readme.io/b4dbf2fc33ca507632efdd2eb0c72a13e6a69f3e419c752d4ff0b3b4cbe0a49e-image.png)
5. The **Add Backup Server** page appears. In the **Type** list box, select the type of backup server you want to configure:
   * SSH
   * Amazon S3 and S3 compatible
   * FTP
   * Google Drive
   * Microsoft OneDrive
6. The configuration options vary based on the type of backup server you select. Complete the options for the backup server type you selected in step 5.
7. Click **Test Connection**. Backuply checks that the connection settings are valid. If you receive a **Test Connection Failed** message, check the information you provided in step 6, and then try again.
8. After you receive a **Test Connection Successful** message, click **Submit**. Backuply saves the server configuration.
9. To view, edit, or delete the server configuration, in the left sidebar, click **List Backup Servers**:
   ![](https://files.readme.io/3fbdf2da2272ac7760464c0d08eb6f1aaffbf0d88f8c65e995ddab9aa7fa39b0-image.png)

### Scheduling a backup

To schedule an automated backup, follow these steps:

1. Log in to cPanel.
   <Note>
     If you do not know how to log in to your cPanel account, please see [Logging in and out of cPanel](/websites-hosting/cpanel/accessing-cpanel).
   </Note>
2. On the **Tools** page, in the **Software** section, click **Backuply**:
   ![](https://files.readme.io/6619bde41f5021313ffe0b0fc133b6b9b97784314cd3e452c88a117378be3722-image.png)
3. The Backuply dashboard appears:
   ![](https://files.readme.io/ab5fa0b8353d13b8a3c655606607131d24dbdca478772942a2da5efeb3f33661-image.png)
4. In the left sidebar, in the **Backup** section, click **Add Backup Job**:
   ![](https://files.readme.io/d8cf27ab495e9b1a0d98fdb8a162976426442304ecf39c317dd4fcd0abd2fb7d-image.png)
5. The **Backup** page appears. In the **Select Backup Server** list box, click **Local** to create a local backup. Alternatively, click the name of a backup server you configured in the previous procedure.
6. In the **Type** list box, select what you want to include in the backup:
   * **Full Backup**: This backup includes all of the next three items.
   * **Home Backup**: This backup includes all of the files in your home directory.
   * **Database Backup**: This backup includes all of your MySQL databases.
   * **Mail Backup**: This backup includes the files for all of your email accounts.
7. In the **Max Retries** text box, type how many times you want to retry creating a backup file in the event of a failure.
8. On the **Backup Scheme** tab, select the schedule you want for backup creation. You can select a daily, weekly, or monthly schedule.
   <Tip>
     Alternatively, to set up a custom cron job, click the **Backup Cron** tab and select the schedule you want to use.
   </Tip>
9. Click **Schedule**. Backuply saves the backup job.
10. To view, edit, or delete the backup job, in the left sidebar, click **List Backup Jobs**:
    ![](https://files.readme.io/af0c68733775e0e98df35c09d31e018cdd5e954952d09413a63939201f1d5a49-image.png)

### Creating an instant backup

You can create a backup immediately without scheduling it. To do this, follow these steps:

1. Log in to cPanel.
   <Note>
     If you do not know how to log in to your cPanel account, please see [Logging in and out of cPanel](/websites-hosting/cpanel/accessing-cpanel).
   </Note>
2. On the **Tools** page, in the **Software** section, click **Backuply**:
   ![](https://files.readme.io/6619bde41f5021313ffe0b0fc133b6b9b97784314cd3e452c88a117378be3722-image.png)
3. The Backuply dashboard appears:
   ![](https://files.readme.io/ab5fa0b8353d13b8a3c655606607131d24dbdca478772942a2da5efeb3f33661-image.png)
4. In the left sidebar, in the **Restore & Download** section, click the item you want to back up. You can create immediate backups of the following items:
   * Full backups.
   * Home directory files.
   * MySQL databases and users.
   * Email accounts.
     ![](https://files.readme.io/d11b003fbe6cab8cae23af6828c6250b588e21a90c9e91ea0b568a0f5bbb5559-image.png)
5. Click **Backup Now**:
   ![](https://files.readme.io/c5131649b004e73aaaa5abf52a51fe6aa011affd9ca3b05f5f359a471cede05b-image.png)

## Restoring backups

To restore a backup using Backuply, follow these steps:

1. Log in to cPanel.
   <Note>
     If you do not know how to log in to your cPanel account, please see [Logging in and out of cPanel](/websites-hosting/cpanel/accessing-cpanel).
   </Note>
2. On the **Tools** page, in the **Software** section, click **Backuply**:
   ![](https://files.readme.io/6619bde41f5021313ffe0b0fc133b6b9b97784314cd3e452c88a117378be3722-image.png)
3. The Backuply dashboard appears:
   ![](https://files.readme.io/ab5fa0b8353d13b8a3c655606607131d24dbdca478772942a2da5efeb3f33661-image.png)
4. In the left sidebar, in the **Restore & Download** section, click the item you want to restore. You can restore the following items:
   * Full backups.
   * Home directory files.
   * MySQL databases and users.
   * Email accounts.
   * Domains.
   * Cron jobs.
   * FTP accounts.
     ![](https://files.readme.io/62709fcc8e4de9903e08f9854a2842eb28e825ac42e9d081d38352021314809f-image.png)
5. In the list of backups for the item you selected, locate the backup you want to restore, and then click the yellow arrow icon:
   ![](https://files.readme.io/45f9c62bfe114fc2b7ec4a3653d7175be79389cfe427b097dfd3745df15dfd50-image.png)
   <Tip>
     To delete a backup from the list entirely, click the red trash can icon:
     ![](https://files.readme.io/e3705a32e4056f15baa3a7907556297d5fb3c2ab62776bc05fac7ee5be035125-image.png)
   </Tip>
6. To confirm the restore, click **Yes**.

## Viewing backup logs

You can view log information about your backups. To do this, follow these steps:

1. Log in to cPanel.
   <Note>
     If you do not know how to log in to your cPanel account, please see [Logging in and out of cPanel](/websites-hosting/cpanel/accessing-cpanel).
   </Note>
2. On the **Tools** page, in the **Software** section, click **Backuply**:
   ![](https://files.readme.io/6619bde41f5021313ffe0b0fc133b6b9b97784314cd3e452c88a117378be3722-image.png)
3. The Backuply dashboard appears:
   ![](https://files.readme.io/ab5fa0b8353d13b8a3c655606607131d24dbdca478772942a2da5efeb3f33661-image.png)
4. In the left sidebar, in the **Backup** section, click **Logs**:
   ![](https://files.readme.io/13caff5545e34c95e89a7065113089f292db7132bfcd085f04eeaf51b443313d-image.png)
5. On the **Logs** page, information appears about backup jobs that have previously run:
   ![](https://files.readme.io/ecdd9ebc46ee96be6809a506b9d3d90f21367dfa0fb328f248c4b50bdc54fc14-image.png)
   * To refresh the log information, click **Refresh Logs**.
   * To clear the log information, click **Clear Logs**.

## More information

To view the official Backuply documentation from Softaculous, please visit [https://backuply.com/docs](https://backuply.com/docs).


# Backing-up Websites and the JetBackup5 Plugin
Source: https://support.webcentral.au/websites-hosting/cpanel/backing-up-and-the-jetbackup5-plugin



We recommend you backup your website files and [databases](https://support.netregistry.com.au/articles/nr/Backup-a-MySQL-database/) on a regular basis and keep those files in a secure place. When performing any upgrades to applications or making simple changes to a site, there is always a chance that something may go wrong. By backing up your files regularly, you protect yourself against any unfortunate incidents and allows you to restore your files quickly should anything goes wrong.

We perform our own regular backups to customers files, however we only keep these backups for a limited amount of time. The backups we take are for disaster recovery purposes (in case our systems fail) and, as such, individual account restorations are time consuming and costly.

We can perform individual account restorations upon request, however this service incurs additional fees and takes longer than restoring from a self taken backup would. We recommend all customers follow the instructions below and regularly take a backup of their website files.

# JetBackup 5 Plugin - Getting Started

JetBackup is a third party cPanel plugin that is used to manage your cPanel backups and restores. It can be used to restore your cPanel from a 7 day backup or download a part of a backup within 7 days. For more information on how to use JetBackup please refer to the [official documentation here](https://docs.jetbackup.com/v5.1/adminpanel/dashboard.html).

## How to login

1. [Login to cpanel](/websites-hosting/cpanel/accessing-cpanel)
2. Scroll down to the a section called **File**
3. Click **JetBackup 5**

## Dashboard

This is the main dashboard of the JetBackup5 Plugin. This is where you can see Alerts, Totals Accounts, Number of Jobs, Number of Backups, Total account usage and Jobs running.

![](https://onlinesuccess.com.au/images/3c718077e1843b774875b00b64f579a1.png)

## Accounts

This section lists all active or suspended accounts on your server. Suspended accounts are highlighted in red. For shared cPanel accounts it will only list 1 account. This is where you can managed your JetBackup5 Account and view backups and downloads.

For further information, please visit [Accounts Overview documentation](https://docs.jetbackup.com/v5.1/adminpanel/accounts.html).

![](https://onlinesuccess.com.au/images/b675ab0038a9954b8558788f0da7e8ad.png)

## Restore & Downloads

This is the area where you can manage your restorations and backups. This includes Advanced settings to managed backups of your Home directory, Cron Jobs, Database, Database users, Zones, SSL certificates, Emails and ftp Users. We only keeps backups for the last 7 days. From this options you can choose to download the backup of an specific date or restore it from a specific date within 7 days.

For help finding a specific backup, please visit the [Restore & Download documentation](https://docs.jetbackup.com/v5.1/userpanel/restoreAndDownload.html).

![](https://onlinesuccess.com.au/images/1734d383660ff6817d54f28c502916f3.png)

## Downloads

In the Downloads section, you can view all downloads completed from the Queue. Completed downloads are stored in the Downloads Directory. Downloads are created with the following format: download\_XXX\_XXX.tar.gz

For help finding a specific download, please visit the [Downloads documentation](https://docs.jetbackup.com/v5.1/adminpanel/downloads.html).

![](https://onlinesuccess.com.au/images/bbeee9b421ade203fda8cdec39308b06.png)

## Queue

This section will list all your queued jobs including restore, download, backup jobs. You can change concurrent queued tasks in the Dashboard.

![](https://onlinesuccess.com.au/images/b34aa776b229603c0de61a21665c35c3.png)


# Backup your website
Source: https://support.webcentral.au/websites-hosting/cpanel/backup-your-website



We recommend you backup your website files and [databases](https://support.netregistry.com.au/articles/nr/Backup-a-MySQL-database/) on a regular basis and keep those files in a secure place. When performing any upgrades to applications or making simple changes to a site, there is always a chance that something may go wrong. By backing up your files regularly, you protect yourself against any unfortunate incidents and allows you to restore your files quickly should anything goes wrong.

We perform our own regular backups to customers files, however we only keep these backups for a limited amount of time. The backups we take are for disaster recovery purposes (in case our systems fail) and, as such, individual account restorations are time consuming and costly.

We can perform individual account restorations upon request, however this service incurs additional fees and takes longer than restoring from a self taken backup would. We recommend all customers follow the instructions below and regularly take a backup of their website files.

### Backup a cPanel Hosting website

Instructions on how to perform a one off full backup, stored locally (Please note: You cannot restore from a full back up through cPanel):

1. Log into the Console
2. Find and click on your cPanel service
3. Click the **Backups** icon
4. Click **Download or generate a full website backup**
5. You have a few options for the location for the backup to be saved. Home directory is the easiest for once off
6. Email address will be used to notify the email listed when the backup is completed
7. Click **Generate Backup** when you are ready

Instructions on how to perform a partial backup your cPanel Hosting website:

1. Log into the Console
2. Find and click on your cPanel service
3. Click the **Backups** icon
4. Click on **\[Home Directory]** located underneath the **Partial Backups** area
5. This will begin a backup of all your website files to your computer as a Tarball file (.tar.gz)

**JetBackup**

The cPanel backup wizard walks you step by step through the back up process. This tool is useful for first time users or people who need more information on the steps in the backup process. It can be found within the cPanel interface.


# Connect your domain to cPanel
Source: https://support.webcentral.au/websites-hosting/cpanel/connect-your-domain-to-cpanel



Your domain needs to be connected to your cPanel much like a house needs to be connected to its address. Otherwise, your mail won't arrive and people won't know where to visit you.

There are two options to connect your domain to cPanel:

1. Point your domain's **A** records to your cPanel IP address

* After the records have been created/edited it can take up to 4 hours for them to take effect

2. Point your domain's **Name Servers** to cPanel

### Point your domain's A Records to your cPanel IP address

1. Log in to your account with your **DNS Host** (this is usually the company you bought your domain from)
2. Click on the menu where you manage your domain's zone records (this is sometimes called **DNS Manager** or **Zone Manager**)
3. Edit your two **A** records (or create them if they do not exist) to point to your **cPanel** IP address

* You will find your **cPanel** IP address in the **cPanel** main menu on the right side of the screen under **Shared IP Address**.

![](https://onlinesuccess.com.au/images/004f414634fcbb168634c7e1a7c622ae.png)

* You will need to edit two **A** records, your root domain **A** record (which is just your domain name e.g. **letsgowebcentral.com.au**) and your **www** subdomain (which is your domain name with **www** at the beginning e.g. [**www.letsgowebcentral.com.au**](http://www.letsgowebcentral.com.au)). This is because when your customers search your domain, whether they write **letsgowebcentral.com** or **[www.letsgowebcentral.com](http://www.letsgowebcentral.com),** it will load the same website.

4. After you have created or edited the two records (and uploaded your website files and/or database) your website will be online within 4 hours

### Point your domain's Name Servers to cPanel

1. Log in to your account with your **Domain Host** (this is the company you registered your domain with)
2. Click on the menu where you manage your domain's **Name Servers** (this is sometimes called **DNS Manager**, **Manage DNS**, or **Domain Delegation**)
3. Replace your **Name Servers** with the required name servers for your cPanel service.
4. Your **Name Servers** may take up to 48 hours to change

* If you have already uploaded your website files, your website will be online when the **Name Servers** have finished changing

If you choose to point your **Name Servers** to cPanel you will need to add your other zone records to cPanel to ensure your online services (e.g. emails) continue to work.


# Create a subdomain
Source: https://support.webcentral.au/websites-hosting/cpanel/create-a-subdomain



A subdomain is a great way to create a sub section or off shoot of your primary website. Subdomains are similar to regular domain names except they use your main domain name as a prefix. For example, if your domain is *domain.tld* a sub-domain of your domain might be *shop.domain.tld* or *store.domain.tld*.

Depending on what hosting plan your website uses, as well as where you plan to host your subdomain, the steps to create the subdomain may differ.

#### Create a subdomain to be hosted elsewhere

If you plan to host your subdomain on a different server to where your primary website is hosted, you simply need to create the appropriate A or CNAME record within your domains zone file. This record will point to the the server where you plan to host the subdomain and no changes to your current website hosting will be required.

* [Managing Zones in Zone Manager](/websites-hosting/cpanel/how-to-manage-zone-records-in-cpanel)
* [Managing Zones in cPanel](https://support.netregistry.com.au/articles/nr/Manage-zone-records-using-cPanel/?)

#### Create a subdomain on cPanel Hosting

Follow the instructions below to create a subdomain on cPanel Hosting.

1. Log into your account.
2. Find the cPanel in question and log in.
3. Click the **subdomains** icon.
4. Type in the name of your subdomain in the **Subdomain** field.
5. Modify the **Document Root** field as required.
   The document root is the directory on the server that you wish to point your subdomain to.
6. Click **\[Create]**.


# Create/upload your database in cPanel
Source: https://support.webcentral.au/websites-hosting/cpanel/createupload-your-database-in-cpanel



If your website needs a database, you will need to create one in cPanel, upload your database file to it and then connect it to your website. When you create your database and user, please remember the database name, username, and password as this will be used when connecting the database to your website.

## Create a database and user

1. In the **cPanel** main menu click **MySQL Database Wizard**

![](https://onlinesuccess.com.au/images/c186c9fe7c9a0d6ef7a139d943320ed0.png)

2. Under **Step 1: Create A Database**, type in a database name and click **Next Step**
3. Under **Step 2: Create Database Users**, type in a username and password and click **Create User**
4. Under **Step 3: Add user to the database**, tick the privileges you want to give the user

* You can tick **ALL PRIVILEGES** to have full control over the database

5. Under **Step 4: Complete the Task**, click **Return Home**
6. You have now created a database and user

## Upload your database

1. If you already have a database and want to transfer it to your cPanel, download your database from your current website host onto your computer
2. In the **cPanel** main menu click **phpMyAdmin**

![](https://onlinesuccess.com.au/images/3b84cb494395175f7ea8928d71773a94.png)

3. On the left-hand side of the screen click on the database you just created
4. Click **Import**

![](https://onlinesuccess.com.au/images/c7afced9e38ec03be936093cebac7b04.png)

5. Under **File to import** click **Choose file**
6. Select the database file from your computer and click **Open**
7. Click **Go**
8. A green box and tick will appear saying **Import has been successfully finished, \[number] queries executed. (filename)**

## Connect your database

If you have imported your database you will need to connect it to your website.

1. In the **cPanel** main menu click **File Manager**
2. On the left-hand side of the screen, click the **public\_html** folder
3. Right-click (command-click for Mac) the **configuration file** and click **Edit** (your **configuration file** may look different to the below. The below is a WordPress website)

![](https://onlinesuccess.com.au/images/3227055d05d19a10c9dbba80913ba777.png)

4. The **Edit** menu will appear, click **Edit**
5. Where you see your current database name, username and password delete it and write your new database name, username, and password (the one you just created in cPanel)

![](https://onlinesuccess.com.au/images/fb2cfcf21f1892aed6a8d49342005f11.png)

6. Click **Save Changes**
7. Click **Close**
8. Your database is now connected to your website


# Default Directory index page
Source: https://support.webcentral.au/websites-hosting/cpanel/directory-index-files



When a request is made to a URL that points to a directory instead of an actual file within a directory, web servers will typically serve a default index page such as an **index.html** or **index.php** file. If this file does not exist on the server or the server is not configured to display this file, a list of all the files and directories located inside the current directory may be displayed.

Users can modify what index file is loaded by default when a directory is navigated to.

#### Directory index files on cPanel Hosting

Follow the instructions below to modify the default index page on cPanel Hosting accounts.

Please note that modifying the directory index file on a cPanel Hosting account requires users to modify their **.htaccess** file. If modified incorrectly, you could break your live website. It is recommended you backup your **.htaccess** file before attempting to make any changes to it.

1. Log into your Account.
2. Find the cPanel in question and log in.
3. Click the **File Manager** icon.
4. Select **Home Directory**.
5. Tick the box next to **Show Hidden Files (dotfiles)**.
6. Click **\[Go]**.
7. Navigate to the **public\_html** directory.
8. If a .htaccess file exists, select it then click the Edit icon
9. If no .htaccess file exists, click on the New File icon and create a file called .htaccess
10. Type in the below code into your .htaccess file:

```text theme={null}
#Example DirectoryIndex index.php index.html index.htm
DirectoryIndex filename
```

11. If you want to add additional default index file options, you can add a space and include additional file names
    eg. DirectoryIndex index.php index.htm index.html Index.html
12. Once done making the appropriate changes, click **\[Save Changes]**.

**.htaccess** files work recursively, meaning all the subfolders that do not have their own **.htaccess** file will listen to the directive given by the **.htaccess** file placed in the root directory.


# How to add more domains to cPanel
Source: https://support.webcentral.au/websites-hosting/cpanel/how-to-add-more-domains-to-cpanel



You can easily add more domains, you own, to your cPanel and manage them from the same account.

1. Log in to cPanel
2. Click **Addon Domains**

![](https://onlinesuccess.com.au/images/ef1d3f4b49c63b389e061c4efc3e7c8b.png)

3. Type in the domain you want to add

* If you want to create a subdomain straight away you can do this in the **Subdomain** field (you can always create a subdomain later).

4. Click **Add Domain**

![](https://onlinesuccess.com.au/images/b0d3a0c78db1521773b9526ccdd2e951.png)

5. You can manage your addon domain by going to the cPanel main menu and clicking **Domains**

![](https://onlinesuccess.com.au/images/8594c86c8aa6fd4071d37c8c8e3a39c8.png)


# How to manage zone records in cPanel
Source: https://support.webcentral.au/websites-hosting/cpanel/how-to-manage-zone-records-in-cpanel



In this article we will cover:

* What zone records are.
* How to add zone records.
* How to edit zone records.
* How to delete zone records.

## What are zone records?

Zone records (such as **A**, **MX**, **CNAME**, **TXT** etc.) are the records that connect your domain to your online services. For example, the **A** (Address) record connects your domain to your website and the **MX** (Mail Exchange) record connects your domain to your emails. Zone records are necessary for these online services to work.

## How to add zone records

1. In the **cPanel** main menu click **Zone Editor**

![](https://onlinesuccess.com.au/images/921627c8cb97f58814ddaabd493c7c6d.png)

2. To the right of the domain click **Manage**
3. Click **+Add Record**

![](https://onlinesuccess.com.au/images/3fc50550632404f5aef87a608d0376af.png)

4. Under **Type** click the drop-down menu and click the type of record you want to add (**A**, **AAAA**, **CAA**, **CNAME**, **MX**, **SRV**, **TXT**)

![](https://onlinesuccess.com.au/images/e59449656d7d72ae8aa5d0a187d7cfca.png)

5. Type in the value under **Name** and **Record**

* unless you are told otherwise, you can leave the **TTL as** **14400**

6. If successful a green box will appear in the top right-hand corner of the screen saying **Success: You successfully saved the following \[record type] record for \[yourdomainname.com]: \[record Name]**

## How to edit zone records

1. In the **cPanel** main menu click **Zone Editor**
2. To the right of the domain click **Manage**
3. Find the record you want to edit and click **Edit**

![](https://onlinesuccess.com.au/images/b5c677833283ea7f2afe20912d205413.png)

4. Change the values as needed and click **Save Record**
5. If successful a green box will appear in the top right-hand corner of the screen saying **Success: You successfully saved the following \[record type] record for \[yourdomainname.com]: \[record Name]**

## How to delete zone records

1. In the **cPanel** main menu click **Zone Editor**
2. To the right of the domain click **Manage**
3. Find the record you want to delete and click **Delete**

![](https://onlinesuccess.com.au/images/f4bf37f167e314cd305fcb39d8e12ce8.png)

4. The **Confirm Deletion** menu will appear, click **Continue**
5. If successful a green box will appear in the top right-hand corner of the screen saying **Success: You successfully deleted the \[record type] record: \[record Name].**


# How to redirect your domain to another website using cPanel
Source: https://support.webcentral.au/websites-hosting/cpanel/how-to-redirect-your-domain-to-another-website-using-cpanel



To redirect your domain to another website using cPanel's redirection service, follow the below guide.

1. [Log in to cPanel](/websites-hosting/cpanel/accessing-cpanel)
2. Under **Domains,** click **Redirects**

![](https://onlinesuccess.com.au/images/863d6d8969a9898cf39f5445919a228e.png)

3. Under **Type**, select **Permanent (301)** or **Temporary (302)**

* *Permanent (301)* — Use this option if you are permanently redirecting your website
* *Temporary (302)* — Use this option if you are temporarily redirecting your website

![](https://onlinesuccess.com.au/images/1958c425547dcfa2c7b5ae348e78954c.png)

4. Under **https?://([www](http://www).)?**, select the domain you want to redirect or select **All Public Domains** to redirect all of the domains in your cPanel account

![](https://onlinesuccess.com.au/images/7a9e2b905e29391d781a14a407d7c541.png)

5. To keep things simple, leave the / (forward slash) section blank as this will redirect your entire domain to another website.

If you only want to redirect a particular page of your domain's website, enter the folder/file into the **/** (forward slash section)

![](https://onlinesuccess.com.au/images/8278b82d5924e4bbcbe0f6ff7ad7dd82.png)

6. Under **Redirects to**, type in the web address of the website you want your customer to be taken to when they search your domain name

You can redirect using http\://, https\:// or ftp\://

![](https://onlinesuccess.com.au/images/d8f792956ecc1bf3db09a51bfd9f120b.png)

7. Under **[www](http://www). redirection:**, select the option that fits your needs

We recommend **Redirect with or without [www](http://www).** as this will redirect both your domain.au and your [www.domain.au](http://www.domain.au)

![](https://onlinesuccess.com.au/images/9a0f285759eb3dedc99f4a6fe5c215bb.png)

8. You can leave the **Wild Card Redirect** unticked

If you want to redirect all files in a directory to the same filename in a new directory, then you should choose the Wild Card Redirect option. For instance, if you have enabled Wild Card Redirect and domain1.au redirects to domain.au, then someone searching "[https://domain1.au/pic.jpg](https://domain1.au/pic.jpg)" will be redirected to "[https://domain.au/pic.jpg](https://domain.au/pic.jpg)."

![](https://onlinesuccess.com.au/images/1f9b37a90d08f2a6d09511a6a03f4022.png)

9. Click Add

You have now redirected your domain name

![](https://onlinesuccess.com.au/images/c962d1f65b1a9dcb67c051311eaaa5d8.png)

You can view and delete your redirections under **Current Redirects**

![](https://onlinesuccess.com.au/images/00d7e135d155bb6b9f4376bc95cfb901.png)


# MySQL database connection string
Source: https://support.webcentral.au/websites-hosting/cpanel/mysql-database-connection-string



To locate your MySQL database name, server name, username and password details, please follow the instructions below.

### Locate database connection details on cPanel Hosting

1. Log into your Account.
2. Find your cPanel service and click login.
3. Click on the **MySQL Databases** icon.
4. The database name and username will be displayed on this page.
5. If you do not remember your database password, you will need to create a new database user and add that user to your database.
6. You may use 'localhost' in the Server = field of your connection string.


# Uploading website files to cPanel
Source: https://support.webcentral.au/websites-hosting/cpanel/uploading-website-files-to-cpanel



# How to upload website files to cPanel

1. In the **cPanel** main menu click **File Manager**

* If you already have a website and want to transfer it to your cPanel, make sure you have your website files downloaded on your computer first.

![](https://onlinesuccess.com.au/images/882d089589102808465adf70e1bcb672.png)

2. On the left-hand side of the screen, click the **public\_html** folder
3. Click **Upload**

![](https://onlinesuccess.com.au/images/e6a23c7e22b60b9cc8408db3744614eb.png)

4. Drag and drop your website files into the rectangle that says **Drop files here to start uploading** or click **Select File** and select your files from your computer and click **Open**

* If you are uploading many files, it is recommended to compress your website files into a ZIP folder and upload the Zip folder or use FTP (File Transfer Protocol) to upload your website files.

5. When the files have finished uploading click **Go back to "/home/yourcPanelusername/public\_html"**
6. If you uploaded a ZIP file, in the **public\_html** folder right-click (command-click for Mac) the ZIP file and click **Extract**

![](https://onlinesuccess.com.au/images/8b62a9dbd0fea6cd690673d7133fdb35.png)

7. The **Extract** menu will appear, click **Extract Files**
8. After the file is extracted, you will be shown the **Extraction Results**, click **Close**
9. Your files are now in the **public\_html** folder. You can delete the ZIP file by right-clicking (command-click for Mac) the file and clicking **Delete**

Now that you've uploaded your website files, check out our other helpful support articles:

* [Connect your domain to cPanel](/websites-hosting/cpanel/connect-your-domain-to-cpanel)
* [Create a database and connect it to your website](/websites-hosting/cpanel/createupload-your-database-in-cpanel)
* [File Transfer Protocol (FTP)](/websites-hosting/hosting-panel/managing-ftp-accounts-in-the-hosting-panel)
* [Manage your zone records](/websites-hosting/cpanel/how-to-manage-zone-records-in-cpanel)


# Using php.ini to modify your cPanel Hosting PHP settings
Source: https://support.webcentral.au/websites-hosting/cpanel/using-phpini-to-modify-your-cpanel-hosting-php-settings



This tutorial is for shared hosting customers utilising our cPanel Hosting infrastructure.

If you are currently using our cloud hosting infrastructure and are wanting to modify the default PHP settings, please review the Migrating websites from Cloud to cPanel article for details.

### Modifying PHP Values via cPanel

Within cPanel there is a "Select PHP version" icon. You are able to change the PHP version that is currently running on your cPanel account. As well as changing the PHP version, you are able to modify some of the basic PHP parameters, these include:

allow\_url\_fopen; display\_errors; error\_reporting; file\_uploads; include\_path; log\_errors; magic\_quotes\_gpc; mail.force\_extra\_parameters; max\_execution\_time; max\_input\_time; memory\_limit; open\_basedir; post\_max\_size; register\_globals; safe\_mode; safe\_mode\_exec\_dir; safe\_mode\_include\_dir; session.save\_path; short\_open\_tag; upload\_max\_filesize

Modifying the above parameters will take effect immediately, and will be global on your account.

### Enabling a custom PHP config

In order to enable the use of php.ini, you simply need to upload a php.ini file into the directory which requires further PHP configuration options. Create a php.ini file in your public\_html/ folder with whatever directives you want to control, and your application will be using those updated settings. If you want some specific application directory to have its own php.ini which might differ from the main website php.ini - then upload it into the directory in question.

### Making your php.ini global for your hosting account

You might want all your sub-directories and addon domains to use the same php.ini configuration. To avoid having to create the php.ini in every folder which requires it, you can specify a global PHP configuration path for your virtual host using the .htaccess file. To do this:

* Modify or create the file called .htaccess inside your public\_html/ folder
* Add the following code to the start of the .htaccess file:
  suPHP\_ConfigPath /home/USERNAME/public\_html/

"USERNAME" is your cPanel username.

### What should php.ini look like?

The file must be plain text, and contain directives in syntax of:

Directive = Value;

For example, if you're attempting to disable Safe Mode, the syntax will be:

safe\_mode = Off;

If needing to specify Megabyte values for some directives, e.g. increasing Memory Limit to 80MB, the syntax will be:

memory\_limit = 80M;

Ensure that each directive is listed on a new line.

### What is my current PHP config?

You can check your current default PHP configuration options inside cPanel or by running a simple phpinfo(); command.

### Checking PHP configuration via cPanel

Click on the \[PHP Configuration] icon in the Software/Services area of the cPanel home page.

### Checking PHP configuration via code

Create an info.php file inside your public\_html/ folder with the following code:

```php theme={null}
<?php phpinfo(); ?>
```

Then simply browse to this file on the web.

### What options can I change using php.ini?

All options supplied in [PHP documentation](http://www.php.net/manual/en/ini.list.php). The most popular updates customers put into their php.ini files are:

* memory\_limit
* post\_max\_size
* upload\_max\_filesize
* safe\_mode

Search the [php.net documentation on php.ini](http://www.php.net/manual/en/ini.list.php) for the specific option you wish to change, for syntax information on the required code for your php.ini.


# Creating SPF Zone records
Source: https://support.webcentral.au/websites-hosting/dns-and-zone-records/creating-txtspf-zone-records



By using TXT or SPF records, the owner of a domain name is able to specify which machines are allowed to send emails using their domain. Receivers can then validate the SPF and therefore reject messages from unauthorised senders before they receive the body of the message. This helps fight spam as it restricts which email servers are allowed to send emails using your domain name. Below are instructions on how to add SPF records to your domain.

## cPanel Hosting

To create a text record:

1. Click **Manage**, next to your domain
2. Click **cPanel**
3. Click **Zone Editor**, under **Domains**
4. Click **Manage**
5. Click **+Add Record** and under **Type**, select TXT
6. Enter the values:

* **Name** - the hostname you wish to create the record for
* **TTL** - 14400
* **Type** - TXT
* **TXT Data** - enter the TXT string as available to you
  eg. v=spf1 +a +mx +include:\_spf.server-cpanel.com +include:relay.mailchannels.net \~all

7. Click **Save Record**

If you wish to add an SPF record specifically for your cPanel hosting account, we recommend using "**include:\_spf.server-cpanel.com**" instead of using the cPanel hostname or IP address and add "**include:relay.mailchannels.net**" for the best result.

**Note:** Webcentral does not validate SPF syntax on request. If your email stops working altogether - please remove this record and confirm the TXT Data string before retrying to enter this record again.

If you only manage your DNS through us, please head to the DNS tab at the top of your online portal to view and edit TXT records.


# My Website Not Working
Source: https://support.webcentral.au/websites-hosting/dns-and-zone-records/my-website-not-working



The first step is to ensure that the domain name is not expired and the hosting is not suspended. It could also just be your browser or internet connection. To be doubly sure you can also check if the website is down for everyone or just for you. You can do this by visiting a website like downforeveryoneorjustme.com and entering the URL of your website.

Once you have confirmed that there is an issue, it is time to investigate the cause. It could be a programming error, DNS problem, expired domain or even hardware related. We will be able to help with ensuring that the server side is operational and working as expected. For coding-related issued we recommend contacting a website developer.

Please note that it's a good practice to always check the status page as this could save you a lot of time. You can visit our status page using status.webcentral.au

## Common Reasons for Website Downtime

### Coding Error

If your website has been recently built or updated, there may be a coding error present. Websites function with thousands of lines of code, meaning even a errant full stop or semi colon can cause issues.

To weed out errors, test every piece of code thoroughly before it goes live to fix potential issues. Keep detailed records of changes and previous outages to identify errors. Ensure your processes and policies are regularly updated and hire professionals where possible to prevent this from happening. As always, we recommend having backups of every stable version of your site at all times and in offline and online locations.

### Outdated Hardware Problems

One reason for the downtime of your website is outdated hardware. Servers are a key part of your website infrastructure and any disruption can lead to downtime. This is especially poignant when you have a VPS service as you are in control of the server. To prevent hardware failures from causing you downtime, contact us to ensure that you are on the latest hardware and what your upgrade options are.

### DNS Issues

DNS is the system that keeps the internet working, and Issues with a domains records can prevent a website from loading. DNS maps a domain name with an IP address, and it's critical for website uptime. If you are hosting your website external to your DNS provider, ensure that you get the correct zones and check them with a program like Terminal or website like whatsmydns.com to check that they are resolving.

### CMS Issues

If you are an advanced user and use a CMS (Content Management Systems), the plugins, extensions, themes, integrations and other tools to provide extra features and functionalities can also cause issues. If you are going live with a new update, have your website developer on standby and consider having building it first in a staging environment.

### 404 Not Found

A 404 error occurs when your web server cannot find a page that has been requested.

In the case where a page no longer exists, it means the page has been removed. You can be sure to check if it has nothing to do with your hosting account being suspended, then inspect your files. If you have a team or multiple people that work on your website or have access to your Webcentral account, ensure that no-one else has made updates to the website files.

### 502 Bad Gateway

Gateway errors do not normally mean the website is down, but some part of the internet is either not working or too busy to deal with your request.

Use a Traceroute command and the domain of your website to further trace the location of the issue or contact your hosting company if the issue persists.

### 503 Service Unavailable

This error tells us that the web server is too busy to deal with your request. If you are on a shared hosting package then it could be that one or more websites that share your server are super-busy and there is no bandwidth left for your website. This error should go away after a while, but please contact us to migrate to a newer server as most new plans come with unlimited bandwidth.

### Security Warnings

This is normally caused either by the absence of an SSL certificate on the web server or when an SSL certificate has expired. If there is no valid SSL certificate and the website is trying to deliver content via https, the browser will stop the website from sending data and show a warning.

Add a valid SSL certificate to your website to resolve this issue. If you are using cPanel, you can head to the settings and turn on "Force HTTPS".

### 500 Internal Server Error

The most difficult to diagnose, the most common reasons for this error could be over usage of account resources (RAM, CPU), incorrect .htaccess code or file and folder permission, or a mod\_security rule. You might have some server issues.

Check the server status and logs for any errors or issues. Update to a later version of the PHP programming language.

***Note: Back up your website before making any major or minor changes as well as your usual back-up strategy. This can be done automatically through a backup tool in your cPanel or Enhance control panel.***


# Understanding DNS
Source: https://support.webcentral.au/websites-hosting/dns-and-zone-records/understanding-dns



This is a general overview on how the Domain Name System (DNS) works. For specific instructions on updating DNS records on your domain name see our support articles on modifying domain name servers or DNS records. Or to manage DNS with a different provider please reach out to your DNS provider.

The DNS system is the 'phone book' of the Internet and functions similarly to a directory, handling the association between names and numbers. DNS servers convert name requests (your domain name) into numerical IP addresses (unique numbers that identify servers), determining which server a user will access when they enter a domain name in their web browser. These requests are known as queries.

When you type in a domain name to your web browser or e-mail client, it has to connect with your web hosting or email service. For this to happen, the domain name must be registered and pointed to the correct servers, which occurs through the Domain Name System. The Domain Name System translates host names such as '[www.webcentral.au](http://www.webcentral.au)' into IP addresses; such as (216.3.128.12) which are assigned to servers, that hold data information such as a website or email service.

The diagram below depicts this process:

![](https://onlinesuccess.com.au/images/263f5ea10aa098f9aaf484158b6e6d8f.png)

In order for a domain name to find its corresponding website or email service, it must be delegated to a name server. Every name server contains a zone file, which contains zone records. These are used to translate domain names into IP addresses, which represent the computer servers that host your website or email service.

## Why isn't the domain name I'm typing in connecting to a website?

There are several reasons why a domain name isn't connecting to a website or email service. These can include:

* The domain name has expired
* The domain name doesn't exist/has been misspelled
* The domain name is delegated to a name server that doesn't hold accurate zone files
* The domain name is pointed to the correct service but something is wrong with the service

For a domain name to open a website, all three parts (the domain, name server/zone records and the website/email service) must be functioning correctly and connected to one another.

## My domain name isn't loading my website, help!

If you are currently experiencing some issues with your domain name and you believe it may be DNS related, follow the steps below to ensure everything is setup correctly.

1. Perform a Whois lookup against your domain name:
   * Has it expired?
   * Who is the Registrar?
   * Is it delegated to the correct name servers?
2. If it's delegated to the wrong name servers, modify your domains name servers
3. Double check that your zone file has accurate zone records.

If you're unsure of what the problem might be, don't hesitate to contact our support team, who will be able to investigate your issue further.

## What does each zone record do?

For an email or website hosting service to function alongside a domain name, the domain name requires a zone file. Within your domains zone file, there are several different kinds of zone records and each record serves a specific function. Below is a table describing each type of record that exists within your domains zone file and how you can use them. You do not need to add all of these to your domain for it to work, however you may find you need to add extra records later down the track.

| Record Type | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |
| ----------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| SOA         | A Start of Authority record is a special resource record included in every zone file. The SOA record supplies certain basic information about the zone including the zones primary authoritative server.                                                                                                                                                                                                                                                                                                                        |
| A           | A records are used to direct your domain name (eg: [www.mywebsite.com](http://www.mywebsite.com)) to IPv4 IP addresses – which then directs the user to your website. IPv4 IP numbers look something like this: 122.140.201.66                                                                                                                                                                                                                                                                                                  |
| AAAA        | AAAA records are used to direct your domain name (eg: [www.mywebsite.com](http://www.mywebsite.com)) to IPv6 IP addresses – which then directs the user to your website. IPv6 IP numbers look something like this: 3ffe:1900:4545:3:200:f8ff:fe21:67cf. They were introduced when the internet ran out of IPv4 combinations.                                                                                                                                                                                                    |
| CNAME       | CNAME records (also called Canonical records) are simply alias records that point to domain names, rather than an IP address (as A records do). They are usually used to point a domain to a service, like Tumblr, Gmail or Wordpress, where user accounts are sub domains or directories of the service. When users change the IP address associated with their A record, all CNAME records that point to that A record update automatically.                                                                                  |
| MX          | MX records are used to direct a domain name to an email exchange server. MX records must always point to domain names which belong to another zone record and not an IP address. The IP address is always resolved by the A Record.                                                                                                                                                                                                                                                                                             |
| TXT         | TXT (also SPF and DKIM) zone records allow the owner of a domain to specify which IP addresses are allowed to send emails using their domain.                                                                                                                                                                                                                                                                                                                                                                                   |
| SPF         | The Sender Policy Framework (SPF) is an extension to the Simple Mail Transfer Protocol (SMTP). SPF records allow software to identify and reject forged email addresses in the SMTP MAIL FROM (Return-Path), a typical nuisance in e-mail spam. The Sender Policy Framework allows the owner of a domain name to create special TXT records (SPF records are actually just TXT records with specific SPF code inserted into them) that specify which email servers are authorised to send emails on behalf of that domain name. |
| DKIM        | DKIM records are similar to SPF records in that they're used to combat email spoofing. The method they use to combat email spoofing is a bit different from SPF records however. Where as SPF records use IP address checks, DKIM records make use of a private/public key relationship between the sending mail server and the DNS server. DKIM records help prevent email spoofing by adding a digital signature to outgoing message headers using the DKIM standard.                                                         |
| SRV         | An SRV record is a specification of data in the DNS, defining the location of a server for specified services. For more information, [click here](http://en.wikipedia.org/wiki/SRV_records).                                                                                                                                                                                                                                                                                                                                    |
| NS          | The NS records contain the name server information for the zone they exist on.                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
| CAA         | A Certification Authority Authorization (CAA) record is used to specify which certificate authorities (CAs) are allowed to issue certificates for a domain.                                                                                                                                                                                                                                                                                                                                                                     |

Depending on what type of subscription service you have with us, the tools you use to manage your domains zone file may differ. If you have any issues updating or editing your zone records, don't hesitate to contact our customer service team for further assistance.


# DNS propagation
Source: https://support.webcentral.au/websites-hosting/dns-and-zone-records/understanding-dns-propagation



Before trying to understand DNS propagation, it is recommended you [understand the Domain Name System (DNS)](/websites-hosting/dns-and-zone-records/understanding-dns). When the name servers or zone records a domain name uses are modified, it can take several hours for all the computer systems around the world to recognise all the changes that have been made. This time period for the changes to be noticeable on all computers is known as DNS propagation. This delay occurs for several reasons and is not completely in our control.

## Internet Service Provider (ISP) cache

In order to speed up the internet browsing experience for their customers, each Internet Server Provider (ISP) caches DNS records. This means that after a customer of a particular ISP views your website or sends you an email, the ISP keeps a record of what name servers your domain name were delegated to and what zone records existed on those name servers. When a new customer from the same ISP attempts to view your website or email you, the ISP will find the cached record that it saved locally on their system instead of looking the records up on the Internet. This saves time and provides the user a much faster internet browsing experience.

The problem is that if you make a change to the name servers or zone records used with your domain name, an ISP may not notice these changes until a few hours later. In the time between your changes taking place and the ISP updating their servers, the ISPs customers will continue to follow the old cached copy of your records.

This delay and use of cached records can cause some visitors to see your old website while others see your new website or for some emails to be sent to your old email server while others are sent to your new server. As soon as the cache at all the ISPs servers are updated, all records fall back into sync and all visitors are taken to the same place.

## Time To Live (TTL)

The TTL is the time period that the zone file tells other servers to cache zone records for. By setting the TTL to a shorter time period, users can shorten the propagation time for their DNS changes to be noticeable. Shortening the TTL increases the number of requests sent to the DNS server and increases load and processing time however.

We allow users to modify and set the TTL for zone records that they add into the their zone file. We do not allow users to modify the TTL for zone records which we place into their zone file by default.

Modifying a zone records TTL then modifying the record right away will not increase the propagation time of your DNS changes. The new TTL needs to be cached at the ISP prior to the DNS change in order for you to take advantage of the shorter TTL. If you wish to speed up DNS propagation for your own personal zone records, it is recommended that you modify the TTL to a shorter time period many hours prior to actually modifying the DNS records.

In some cases, ISPs ignore the TTL settings and update their cached records every two to three days so setting the TTL to a short time period does not always guarantee quicker propagation.

### How long does propagation take?

Propagation will depend on your approximate location to the domains Name Server. This can be anywhere from a few minutes to 48 hours.

### I'm making changes to my website content. How long before that becomes available?

Changes made to a website content are not affected by DNS propagation because, provided the DNS information is correct, the registry information will show a correct pathway to the hosting server where the website content is stored. Any delay in displaying updated content on your website is therefore controlled by the application cache and occasionally ISP cache. Hold down the left shift key and click the **Refresh** button on your browser to clear the local application cache and reload the website content.


# Using Advanced Domain Manager
Source: https://support.webcentral.au/websites-hosting/dns-and-zone-records/using-advanced-domain-manager



Entering in new zone records, creating email forwards and setting up domain redirection is now easier than ever with Advanced Domain Manager. To get started, simply login to your Webcentral portal and follow the following steps:

## Domain Redirection

1. Log into your [Webcentral account](https://theconsole.webcentral.com.au).
2. Click on the **Products and Services** tab from the menu
3. Find the Advanced Domain Manger service that you wish to change and select it

> ***Pro Tip: use the categories to filter the services you wish to find on the left hand side***

4. On the overview sub-tab, you will see three options, DNS Editor HTTP redirect and Email Forwarders

![](https://files.readme.io/eaf996b5c00ae370787dcbd6686b60fe008de8f33d3b246000e06e5e1ea8194b-image.png)

5. Select the HTTP Redirects option
6. Enter the target address or the address where you want visitors to be directed to. It should be fairly instant, so please open an private browser window and test the redirect!

<br />

## Email Forwarding

1. Log into your [Webcentral account](https://theconsole.webcentral.com.au).
2. Click on the **Products and Services** tab from the menu
3. Find the Advanced Domain Manger service that you wish to change and select it

> ***Pro Tip: use the categories to filter the services you wish to find on the left hand side***

4. On the overview sub-tab, you will see three options, DNS Editor HTTP redirect and Email Forwarders

![](https://files.readme.io/eaf996b5c00ae370787dcbd6686b60fe008de8f33d3b246000e06e5e1ea8194b-image.png)

5. Select the Email Forwarders option
6. Enter the email address that you would like to be forward and the target email address. Keep in mind that as it is a forwarder, there is no SPF/DKIM to change or enable and our servers do not store the emails that are forwarded.

<br />

## Editing DNS records

1. Log into your [Webcentral account](https://theconsole.webcentral.com.au).
2. Click on the **Products and Services** tab from the menu
3. Find the Advanced Domain Manger service that you wish to change and select it
4. On the overview sub-tab, you will see three options, DNS Editor HTTP redirect and Email Forwarders

![](https://files.readme.io/eaf996b5c00ae370787dcbd6686b60fe008de8f33d3b246000e06e5e1ea8194b-image.png)

5. Select the DNS Editor option
6. Either find the record you wish to edit or select the blue Add New Record button at the top. Select the correct type of record and enter the information as given by your service provider. For third party providers, refer to their "Connecting a Third Party Domain" documentation or their support team
7. Once filled out, save the record. You can add another or can safely return to the Dashboard.

Because the zone records have to cache in the different servers around the world, it may take some time for the new records to take effect. You can keep track of the progress by using tools like whatsmydns.net or the dig tool in terminal.

If you ever have any questions or need assistance in doing any of the above, please don't hesitate to reach out to us 24/7.


# Common website errors
Source: https://support.webcentral.au/websites-hosting/general-information/common-website-errors



There are several numbered website errors, from the well known error 404 (not found) to error 500 (internal server error). But what do these numbers mean and how can you fix them? Below we had outlined some of the most common website error numbers from Linx servers that you might see and what they mean.

**HTTP error 401 (unauthorized)**

A 401 appears when a visitor tries to access a restricted web page that they are not authorised to view.

**HTTP error 400 (bad request)**

A 400 error is the web server telling you that the application you're using (your web browser, etc) has accessed the website incorrectly or the request has somehow been corrupted.

**HTTP error 403 (forbidden)**

Similar to the 401 but in this case, no login opportunity is available. For example: if you've tried to access a forbidden directory on a website.

**HTTP error 404 (not found)**

A 404 appears when you try to access a web page that doesn't exist. This might be because of a broken link, a mistyped URL or that the website owner has moved the page you're looking for to another place or deleted it. You can avoid these by putting re-directs on webpages you change the URL for or delete.

**HTTP error 500 (internal server error)**

This error is mostly self explanatory, it appears when a web server encounters an internal error, such as when the serve is overloaded and is unable to handle requests properly. Or the website coding contains a error. If the server displays this type of error, you should look for indication on what file is causing the error by investigating the error\_log

**HTTP error 503 (internal server error)**

This appears when the website that is hosted on cPanel exceeds the allowed resources. You can read more about this error [here](https://support.netregistry.com.au/articles/nr/cPanel-resource-usage-and-CloudLinux).


# How to deal with a hacked website
Source: https://support.webcentral.au/websites-hosting/general-information/how-to-deal-with-a-hacked-website



This support article has been written to provide you with information on how to clean your hacked websites without needing to call us. Website hacks can occur in a variety of ways, so it is impossible for us to provide you steps that are guaranteed to clean every possible website hack, but these methods should help clean up most of them. Below is general information that can assist you when dealing with your website after it has been hacked, including the steps you should take to clean up your website:

1. Scan your computer for malware
2. [Rotate passwords](https://www.netregistry.com.au/support/password-security)
3. Scan website files for malware
4. Check website for suspicious files
5. Remove any injected code and malicious files
6. If the above steps have not helped, you may try to restore your account from [a backup you've taken prior to being hacked](https://support.netregistry.com.au/s/article/Backup-your-website). This however does not secure your website, it just cleans it up temporarily
7. [Take steps to prevent your website from getting hacked in the future](https://www.netregistry.com.au/security/website-security/)
8. Ask us for assistance if required

### Scan your website files for malware

Malware scanners are not guaranteed to locate every hacked file in an account, however scanning your files for malware is useful in cleaning up your website. If you have a cPanel Hosting subscription, you should use the Virus Scanner available within cPanel to scan your account for malware.

1. [Log into cPanel](https://www.netregistry.com.au/support/log-into-cpanel)
2. Click the Virus Scanner icon
3. Select the Scan Entire Home Directory radio option
4. Click \[Scan Now]

If you have a Cloud Hosting subscription, you will need to download your files to your computer and use a local malware scanner to identify and clean hacked files.

### Check website for suspicious files

If you have been emailed by us to tell you that your website has been hacked, our email may include a list of files that we believe are suspicious. These files are a good place to start when cleaning your website. Using a File Manager or FTP client, review the files and directories that make up your website for any suspicious file names or recently updated files which may have some injected/modified code. Delete any files which are not required to run your website and remove any code which might have been injected into files that are essential to running your website.

### Ask us for assistance if required

Our technical support staff are not able to clean your hacked website for you. However, depending on the type of hack that has occurred on your website, they may be able to provide you limited assistance or point you in the right direction in terms of getting your website back up and running.


# How to upload files using File Manager
Source: https://support.webcentral.au/websites-hosting/general-information/how-to-upload-files-using-file-manager



## How to upload files using the cPanel Hosting file manager

1. Login into your Webcentral account
2. Find the cPanel service you wish to manage or log into cPanel directly
3. Log in to cPanel
4. Click the File Manager icon
5. Select Home Directory -Navigate to the public\_html directory -Click on the Upload Icon -Click Select File to choose the files you would like to upload

## **How to upload files using the Cloud Hosting file manager**

1. Get your FTP details via chat, case or call to our Customer Care Team
2. ensure you have a FTP field manager application on your computer
3. Fill in your FTP details into your FTP app window
   1. Use ftp.netregistry.net as your FTP Host and
   2. Use your FTP username/password
4. Click on the Upload icon -Select From Computer -Click Browse -Upload Your files


# Moving Your Site to Webcentral
Source: https://support.webcentral.au/websites-hosting/general-information/moving-your-site-to-webcentral



DNS is one of the most important things to consider to minimise downtime and ensuring that the move to Webcentral goes smoothly. You should have the inbuilt DNS editor right at the top of your portal for domains with us, if you don't please contact us to ensure that is enabled. We also offer Advanced Domain Manager for even more control.

After transferring your records to our DNS editor, you can switch your domain name servers to the following:

* ns1.netregistry.net
* ns2.netregistry.net
* ns3.netregistry.net

Or if you have purchased a cPanel service, you can replicate the records on the cPanel with us, then when you are ready delegate your domain to our default name servers:

* ns1.mysecurecloudhost.com
* ns2.mysecurecloudhost.com
* ns3.mysecurecloudhost.com
* ns4.mysecurecloudhost.com

***Note: many domain name TLDs lock the domain upon transfer/after a change to the contact information so you may not be able to update where the domain is delegated to right after.***

## Website Files

If you have had a cPanel previously, great news, we can migrate the files for you! Once your new plan is all setup and before changing name servers, please raise a ticket or give us a call to get some details from you.

If you have a different Linux based hosting service, not to worry, the process is pretty straightforward, you just need to ensure you get the databases, files, resources required for your website, then upload them to your new hosting service. Because of the file-manager upload limitations, please use FTP clients for large files.

## Tools

FileZilla, a FTP client for Windows - [https://filezilla-project.org](https://filezilla-project.org)

CyberDuck, a FTP client for macOS - [https://cyberduck.io](https://cyberduck.io)

Jetbackup How to Guide can be [found here](https://support.cpanel.net/hc/en-us/articles/360060388154-How-to-Create-a-Backup-with-JetBackup)

WhatsMyDNS, a DNS checker - [https://www.whatsmydns.net](https://www.whatsmydns.net)


# Protecting your site against hackers
Source: https://support.webcentral.au/websites-hosting/general-information/protecting-your-site-against-hackers



We consider it of the utmost importance that your website is kept safe and secure from hackers. Although we employ a range of measures to keep our web servers secure, individual customer accounts can still be exposed and maliciously hacked. The following strategies should be considered as precautions against hacker activity.

**Note:** This is not an exhaustive article on available protection methods, but will generally ensure a hacker free service. If you have been hacked before and you feel that your website or account is targeted by a hacker, then we recommend that you consider additional research when reviewing options to protect your information.

#### Keep your scripts up to date

This is an extremely important measure - make sure you keep abreast of the latest updates to any scripts you run, especially if they are popular and widely used (for example, Joomla, Mambo, Wordpress, Vbulletin, as well as any shopping carts, forum software, etc). Once a vulnerability is exploited it spreads like wildfire through the internet. Most scripts cannot auto-update themselves so you will have to do this manually. If you are using any third party software you will need to check the vendor's website for the current version and download the upgrade package with instructions. Before upgrading your third party software, ensure you make a copy of your current web files and database. Some scripts may have an RSS feed or newsletter you can subscribe to if you want to be informed about the latest updates. This applies equally to any third party modules and plugins you may use.

#### Remove the install folder/script

Often when installing a script, the script will leave behind a configuration or installation script. Most of the time you will be instructed to delete that script once you are finished installing your software. We advise you do this, as otherwise someone else can simply run the script again and gain access to your installation.

#### Obfuscate your admin area

Hackers will scan and probe directories, using automated scripts, looking for tell-tale files like login.php, adminlogin.php, and so forth. If possible, rename that file to something nonsensical (mypetdogrover.php for example). By doing this, you are denying the hackers another technique in their arsenal.

#### Use appropriate file permissions

[File Permissions](https://support.netregistry.com.au/articles/nr/Managing-File-permissions/) are used by the server to determine who can read, write or execute a file or folder. Most FTP programs can set file permissions (try right clicking the file/folder and then clicking file permissions or properties).

#### Maintain strong passwords

Make sure you use strong passwords (at least 12 characters, with symbols and numbers where possible). This mitigates the possibility of a brute force and dictionary attack. Use different and unique passwords for your MyAccount, cPanel, MySQL databases and email accounts. If you need some secure passwords, see our guide on [choosing a strong password](/websites-hosting/security/choosing-a-strong-password). It's also good practice to change your passwords every month to maintain the security of your accounts.

#### Keep your own PC up to date and virus free

Make sure you regularly check for Windows updates and always leave your firewall on (either the Windows firewall or ZoneAlarm should do). Also, make sure you are running an up-to-date virus scanner and that you use it to scan for Spyware periodically. If your computer does get infected, hackers can potentially install a keylogger on your PC. Keyloggers record everything you type and send it back to the hacker, thereby compromising all your secure accounts.

#### Don't log into your account at internet cafes or via unsecured WiFi

It goes without saying that you don't know what is on the internet cafe PC, and therefore shouldn't trust it. Even if the internet cafe owner is legitimate, someone may have installed a hardware dongle keylogger on the keyboard itself, capturing all your passwords and login details. Similarly, if you use a WiFi point, someone might be 'listening in' and intercepting your details.

#### Containment principle

Our servers are set up in a way that contains any damage or hacking activity to just the one user account. Therefore, if you make any mistakes as listed above and you are exploited, only your user account will be affected. If you are affected however, the best and quickest way to recover is to restore from backup.

#### Restoring from a backup

If your account is compromised, restoring from your last known good backup is preferred. Using this method you can be sure that none of your files have been tampered or modified. Although we keep our own backups of your websites, we urge all our customers to periodically make their own backup. Once your account is restored, you can then use the tips above to prevent it being compromised again.

#### Developing applications

If you are developing an application, or are customising a ready made script, you need to be aware of these two types of attack vectors: [SQL Injections](http://en.wikipedia.org/wiki/Sql%5Finjection) and [Cross Site Scripting (XSS)](http://en.wikipedia.org/wiki/Cross-site%5Fscripting). These attack vectors are well beyond the scope of this article but they are important enough that you should educate yourself about them.

#### Glossary

* **Brute force attack:** A hacking technique whereby someone attempts to guess your password by trying hundreds or thousands of various combinations.
* **Dictionary attack:** A variation on Brute Force; the attacker instead uses a set of common dictionary words to guess your password.
* **Firewall:** A collection of security measures designed to prevent unauthorised access to your files. Firewalls can be hardware devices or software that resides on your PC.
* **Script:** A file written in some sort of programming language that, upon execution, runs a series of commands. Examples of complex scripts include shopping carts, forums, blogs, or content management systems


# Changing PHP versions and settings in the Hosting Panel
Source: https://support.webcentral.au/websites-hosting/hosting-panel/changing-php-versions-and-settings-in-the-hosting-panel

Learn how to change the PHP version and settings from one convenient interface in the Webcentral Hosting Panel.

Some newer hosting accounts use an administration interface directly within the Webcentral Hosting Panel. Unlike cPanel, there is no separate login — you just log in to your Webcentral account at [https://theconsole.webcentral.au](https://theconsole.webcentral.au) and control your web site, email, and WordPress from one unified interface.

This article demonstrates how to use this administration interface to change the active PHP version and configuration settings. It applies to the following account types:

* Mini Web Hosting
* Starter Web Hosting
* Plus Web Hosting
* Pro Web Hosting
* Max Web Hosting
* Hosting for WordPress

## Changing the PHP version

To change the active PHP version, follow these steps:

1. Log in to your account as described in [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel).
2. When the control panel appears, in the left sidebar, click **Websites**:
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. A list of tabs appears at the top of the page. Click the **Advanced** tab, and then click **Developer tools**:
   ![](https://files.readme.io/d61773971b252670d1aaa77aa52298563ca5c27202e6d7931b2966ff4221ddc4-image.png)
5. In the **PHP** section, in the **Version** list box, select the PHP version you want to use for your site:
   ![](https://files.readme.io/721957ecfacf6e8a7b7751cb0277bd85c40e72aef2c349b82ef9e703bc5571b0-image.png)
6. Click **Update**.

<Warning>
  Make sure the new PHP version is compatible with any applications you are running. Otherwise, your website may not work correctly.
</Warning>

## Changing PHP settings

You can change php.ini directives to customize your PHP environment. To do this, follow these steps:

1. Log in to your account as described in [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel).
2. When the control panel appears, in the left sidebar, click **Websites**:
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. A list of tabs appears at the top of the page. Click the **Advanced** tab, and then click **Developer tools**:
   ![](https://files.readme.io/d61773971b252670d1aaa77aa52298563ca5c27202e6d7931b2966ff4221ddc4-image.png)
5. In the sidebar, click **php.ini editor**:
   ![](https://files.readme.io/28fb454fd6bcaac13a57ac760b5571730440007774b0034e766e460303fd1bd1-image.png)
6. In the **php.ini editor** section, click **Add directive**:
   ![](https://files.readme.io/d28f6c906ef7cfe79ea31f5787ede34d780db28ab1b61c15554971f3be65abdb-image.png)
7. In the **Directive** text box, type the name of the directive you want to configure:
   ![](https://files.readme.io/762081030e8aa643eb36012800a412e8399a75ddd0f6eb9241ed39bb975c7571-image.png)
8. In the **Value** list box, select **Text** or **Boolean**:
   1. For a text value, type the value in the **Text** text box.
   2. For a boolean value, click **Enable** or **Disable**.
9. Click **Create**. The directive appears in the list of configured directives.
10. To make the new *php.ini* settings take effect, follow these steps:
    * In the left sidebar, click **PHP**.
    * In the **Restart PHP container** section, click **Restart**.


# Configuring SSH access in the Hosting Panel
Source: https://support.webcentral.au/websites-hosting/hosting-panel/configuring-ssh-access-in-the-hosting-panel

Learn how to set up SSH access for your account from one convenient interface in the Webcentral Hosting Panel. This article describes how to set up key-based and password-based authentication for SSH.

Some newer hosting accounts use an administration interface directly within the Webcentral Hosting Panel. Unlike cPanel, there is no separate login — you just log in to your Webcentral account at [https://theconsole.webcentral.au](https://theconsole.webcentral.au) and control your web site, email, and WordPress from one unified interface.

This article provides an overview on how to use this administration interface to configure SSH access to your account. It applies to the following account types:

* Mini Web Hosting
* Starter Web Hosting
* Plus Web Hosting
* Pro Web Hosting
* Max Web Hosting
* Hosting for WordPress

<Note>
  You can configure key-based authentication, password-based authentication, or both. This article shows you how to set up both methods.
</Note>

## Configuring SSH key authentication

You can enable SSH key access for your account. However, before you follow the procedure below, make sure you generate a key pair (public key and private key) first.

To enable key-based SSH access to your account, follow these steps:

1. Log in to your account as described in [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel).
2. When the control panel appears, in the left sidebar, click **Websites**:
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. A list of tabs appears at the top of the page. Click the **Advanced** tab, and then click **Developer tools**:
   ![](https://files.readme.io/ce1b5897d3d2f49086c268822f63ae62f6f434b66e39be08bbbf4d8de4ecb5c7-image.png)
5. The **Developer tools** page appears. In the left sidebar, click **SSH key manager**:
   ![](https://files.readme.io/8e30c3f7721fbcdbc3409a1fa0372ee7f7332ceaf243448470c5b88d363d48af-image.png)
6. Click **Add**.
7. In the **Name** text box, type a descriptive name for the key.
8. In the **Public key** text box, paste the text of the public key. Alternatively, you can upload the public key file directly by clicking **Upload file**.
   <Warning>
     The public key filename usually ends with a *.pub* extension. Make sure you upload your *public* key, and **not** your *private* key!
   </Warning>
9. Click **Upload**. The key and the SSH command to access your account appear:
   ![](https://files.readme.io/693f2275f106faf89017d06b9352849cc3276d9111f91b675fc02356d2982854-image.png)
   <Note>
     * You can add multiple keys for your account. To do this, click **Add**, and then repeat steps 7 to 9.
     * To delete a key, click the trash can icon, and then click **Delete** to confirm.
   </Note>

## Configuring SSH password authentication

To enable SSH access to your account using a password, follow these steps:

1. Log in to your account as described in [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel).
2. When the control panel appears, in the left sidebar, click **Websites**:
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. A list of tabs appears at the top of the page. Click the **Advanced** tab, and then click **Developer tools**:
   ![](https://files.readme.io/ce1b5897d3d2f49086c268822f63ae62f6f434b66e39be08bbbf4d8de4ecb5c7-image.png)
5. The **Developer tools** page appears. In the left sidebar, click **SSH password authentication**:
   ![](https://files.readme.io/1afe6c45e70d4a046a415c115efdfe09eb726f7bcf638f1cee806397b76b16d9-image.png)
6. To reset the password, click **Reset**.
7. In the **New password** text box, type the password you want to use. Alternatively, click the key icon to automatically generate a strong, random password.
8. Click **Save**. The new password takes effect immediately.
9. Use the command under **Login command** to access your account using SSH.

## Related articles

* [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel)
* [Managing your website files in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-files-in-the-hosting-panel)
* [Managing your MySQL databases in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-mysql-databases-in-the-hosting-panel)
* [Managing your domains in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-domains-in-the-hosting-panel)
* [Managing FTP accounts in the Hosting Panel](/websites-hosting/hosting-panel/managing-ftp-accounts-in-the-hosting-panel)
* [Managing your WordPress site in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-wordpress-site-in-the-hosting-panel)


# Installing an SSL certificate in the Hosting Panel
Source: https://support.webcentral.au/websites-hosting/hosting-panel/installing-an-ssl-certificate-in-the-hosting-panel

Learn how to install an SSL certificate and private key from one convenient interface in the Webcentral Hosting Panel.

Some newer hosting accounts use an administration interface directly within the Webcentral Hosting Panel. Unlike cPanel, there is no separate login — you just log in to your Webcentral account at [https://theconsole.webcentral.au](https://theconsole.webcentral.au) and control your web site, email, and WordPress from one unified interface.

This article demonstrates how to use this administration interface to install an SSL certificate and private key. It applies to the following account types:

* Mini Web Hosting
* Starter Web Hosting
* Plus Web Hosting
* Pro Web Hosting
* Max Web Hosting
* Hosting for WordPress

<Note>
  In many cases, you do not need to install an SSL certificate manually. For example, if you are using the free SSL certificate, it is installed automatically. Use the following procedure if you need to install an SSL certificate that you purchased from Webcentral or another provider.
</Note>

## Installing an SSL certificate

To install an SSL certificate and its private key, follow these steps:

1. Log in to your account as described in [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel).
2. When the control panel appears, in the left sidebar, click **Websites**:
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. A list of tabs appears at the top of the page. Click the **Security** tab:
   ![](https://files.readme.io/39a2699551aeb5a9999c9ac429f6b276960590f467a5d58e3d49b04ee65149c3-image.png)
5. The **Security** page appears. In the **SSL certificates** section, click **Install custom SSL**:
   ![](https://files.readme.io/c7c41407963207e7e4c2c4d6502dc70a83acfd09a2fa25ee005f38481bf3f970-image.png)
6. In the **Domain** list box, select the domain for which you want to install the SSL certificate.
7. In the **Certificate (CRT)** text box, paste the text of the certificate. Alternatively, click **Upload file** to upload the certificate file directly.
8. In the **Private key** text box, paste the text of the private key. Alternatively, click **Upload file** to upload the private key file directly.
9. Click **Upload**. The Hosting Panel installs the certificate and private key for the specified domain.

## Related articles

* [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel)
* [Managing your website files in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-files-in-the-hosting-panel)
* [Managing your MySQL databases in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-mysql-databases-in-the-hosting-panel)
* [Managing your WordPress site in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-wordpress-site-in-the-hosting-panel)


# Managing backups in the Hosting Panel
Source: https://support.webcentral.au/websites-hosting/hosting-panel/managing-backups-in-the-hosting-panel

Learn how to manage your backups and restores from one convenient interface in the Webcentral Hosting Panel.

Some newer hosting accounts use an administration interface directly within the Webcentral Hosting Panel. Unlike cPanel, there is no separate login — you just log in to your Webcentral account at [https://theconsole.webcentral.au](https://theconsole.webcentral.au) and control your web site, email, and WordPress from one unified interface.

This article provides an overview on how to use this administration interface to manage your backups and restores. It applies to the following account types:

* Mini Web Hosting
* Starter Web Hosting
* Plus Web Hosting
* Pro Web Hosting
* Max Web Hosting
* Hosting for WordPress

To manage your backups and restore them if necessary, follow these steps:

1. Log in to your account as described in [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel).
2. When the control panel appears, in the left sidebar, click **Websites**:
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. A list of tabs appears at the top of the page. Click the **Backups** tab:
   ![](https://files.readme.io/771768d812011af634b266e3b69d83c34dfd0df6232ae2fd14d48f981484c330-image.png)
5. The **Backups** page appears with a list of automatic backups generated for your account:
   ![](https://files.readme.io/14cd8ff7fdfe3b24ff116474378254c2b8c2e83eb86bd2b251920211f7d1cbe6-image.png)
6. To restore a backup, click **Restore** and then select an option:
   ![](https://files.readme.io/aca5fb34202531469eea049fd3e82f203f73baf6d6ab66d1392e53b2aafccd24-image.png)
   * **Email**: This option restores email messages for any email accounts you have.
     <Warning>
       Be careful restoring emails. Any email messages newer than the date of the backup may be lost.
     </Warning>
   * **Website**: This option restores the website files for your account.
   * **Custom**: This option enables you to select a custom combination of items to restore. You can restore email, website files, and databases:
     ![](https://files.readme.io/ffce83da214ba7462c15a96435086f0dd3186ef92706f26ecb5a8d6565e872ea-image.png)

## Related articles

* [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel)
* [Managing your website files in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-files-in-the-hosting-panel)
* [Managing your MySQL databases in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-mysql-databases-in-the-hosting-panel)
* [Managing your WordPress site in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-wordpress-site-in-the-hosting-panel)


# Managing FTP accounts in the Hosting Panel
Source: https://support.webcentral.au/websites-hosting/hosting-panel/managing-ftp-accounts-in-the-hosting-panel

Learn how to manage your FTP accounts from one convenient interface in the Webcentral Hosting Panel.

Some newer hosting accounts use an administration interface directly within the Webcentral Hosting Panel. Unlike cPanel, there is no separate login — you just log in to your Webcentral account at [https://theconsole.webcentral.au](https://theconsole.webcentral.au) and control your web site, email, and WordPress from one unified interface.

This article provides an overview on how to use this administration interface to manage your FTP accounts. It applies to the following account types:

* Mini Web Hosting
* Starter Web Hosting
* Plus Web Hosting
* Pro Web Hosting
* Max Web Hosting
* Hosting for WordPress

## Managing FTP accounts

To manage your FTP accounts, follow these steps:

1. Log in to your account as described in [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel).
2. When the control panel appears, in the left sidebar, click **Websites**:
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. A list of tabs appears at the top of the page. Click the **Advanced** tab, and then click **FTP**:
   ![](https://files.readme.io/99bd4937c1734eda9e53fd6a37cc8008e3fb043971861a087453853b358ecb96-image.png)
5. The **FTP accounts** page appears:
   ![](https://files.readme.io/fcaa567e6a4034ed2392b1cd020a9eda10e65c9d95451e56c224b34c490039cc-image.png)
6. To add an account, click **Add account**. The **Add FTP account** dialog appears:
   ![](https://files.readme.io/8436bc337903854421b99da42b2c44fdc901dd75c8f3fc4654241aa351f4f6ac-image.png)
   * In the **Username** text box, type the FTP username you want for the account.
   * In the **Password** text box, type the FTP password you want for the account.
   * In the **Directory** text box, optionally specify a different directory for the account.
   * Click **Add**. The account appears in the list of FTP accounts.
7. To modify an existing account, click the three-dot icon in the list of accounts, and then click **Manage**:
   ![](https://files.readme.io/706868ff9622709488059adf28e24211138f13acdd44864ccba34fcb9b1220e1-image.png)
8. To delete an existing account, click the three-dot icon in the list of accounts, and then click **Delete**:
   ![](https://files.readme.io/9ebeda5d82fcacdac8e70e86ce9d110ead776fee753c26ff8d9df5707c75e20c-image.png)

## Related articles

* [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel)
* [Managing your website files in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-files-in-the-hosting-panel)
* [Managing your MySQL databases in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-mysql-databases-in-the-hosting-panel)
* [Managing your WordPress site in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-wordpress-site-in-the-hosting-panel)


# Managing your domains in the Hosting Panel
Source: https://support.webcentral.au/websites-hosting/hosting-panel/managing-your-domains-in-the-hosting-panel

Learn how to manage your domains from one convenient interface in the Webcentral Hosting Panel.

Some newer hosting accounts use an administration interface directly within the Webcentral Hosting Panel. Unlike cPanel, there is no separate login — you just log in to your Webcentral account at [https://theconsole.webcentral.au](https://theconsole.webcentral.au) and control your web site, email, and WordPress from one unified interface.

This article provides an overview on how to use this administration interface to manage your domains. It applies to the following account types:

* Mini Web Hosting
* Starter Web Hosting
* Plus Web Hosting
* Pro Web Hosting
* Max Web Hosting
* Hosting for WordPress

## Managing domains

You can manage the following settings for a domain:

* Document root directory.
* Email authentication (DKIM).
* Mail routing.
* DNS records.

To do this, follow these steps:

1. Log in to your account as described in [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel).
2. When the control panel appears, in the left sidebar, click **Websites**:
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. A list of tabs appears at the top of the page. Click the **Domains** tab:
   ![](https://files.readme.io/e36617808f37d8aeb4f6594bb8385c4bb6e5e26aaedf3e38b9b6889709dd748b-image.png)
5. The **Domains** page appears:
   ![](https://files.readme.io/d31dcfcc1e3e07851c5ed98c3b0ebb49e405517561f374771449aa8fcd15eee2-image.png)
6. Locate the domain you want to manage, click the three-dot menu, and then click **Manage**:
   ![](https://files.readme.io/4aa3a8717c820550261fd1bec2f64683fa6c56ef0c7c06de2f88664962d52b64-image.png)
7. To change the document root directory, in the **Document root** section, click the pencil icon:
   ![](https://files.readme.io/a0a1b3d3b4e2a1895699ba1e13b346b9bcb1ad3848c4acd82ff96edcf5c18123-image.png)
8. To enable DKIM (DomainKeys Identified Mail) for the domain, in the **Email authentication** section, click the **DKIM** slider:
   ![](https://files.readme.io/92bd16c6862ab7f9df8e1f18d925140447c16c1abd9e064643e676f7b92f88e9-image.png)
9. To configure mail routing for the domain, in the **Mail routing settings** section, click **Local mail** or **Remote mail**.
   <Warning>
     You only need to change this setting if you are using a third-party email provider to receive inbound email messages.
   </Warning>
   ![](https://files.readme.io/7be52a8cdd3d3076deec890499fb9bd5561b811aa98f10415a6624f5f94dfe80-image.png)
10. To manage DNS records for the domain, scroll down to the **DNS records** section. A list of DNS records for the domain appears:
    ![](https://files.readme.io/01a74d77a649eecc2a26a8ff49850b5a8f835c3636f96dd73208ed62013d57a6-image.png)
    * To modify an existing record, click the three-dot menu, and then click **Edit**.
    * To delete an existing record, click the three-dot menu, and then click **Delete**.
    * To add a new DNS record for the domain, click **Add record**. The **Add record** dialog appears. Complete the fields for the record, and then click **Create**:
      ![](https://files.readme.io/6e47bd188b2e149bc963eb21508b3335aea48989071d021a05ecb6623a930dfb-image.png)
      <Note>
        The fields change depending on the type of record you select. For example, an A record requires different settings from an MX record.
      </Note>

## Adding domains

You can add subdomains and aliases.

<Tip>
  Aliases (which are sometimes also referred to as "parked domains") are often used to reserve or hold a domain name that does not have an associated web site.
</Tip>

To add a subdomain or alias, follow these steps:

1. Log in to your account as described in [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel).
2. When the control panel appears, in the left sidebar, click **Websites**:
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. A list of tabs appears at the top of the page. Click the **Domains** tab:
   ![](https://files.readme.io/e36617808f37d8aeb4f6594bb8385c4bb6e5e26aaedf3e38b9b6889709dd748b-image.png)
5. The **Domains** page appears. Click **Add domain**:
   ![](https://files.readme.io/eb685f407e23f14882070bc1ab076e5b4b08d9d5fc7a88d6abce89a376d154bd-image.png)
6. The **Add new domain** dialog appears:
   * To add a subdomain, specify the name and document root directory, and then click **Add**:
     ![](https://files.readme.io/3759c4509b2bd47ba9ea588faad97902e427e11a994720925bfaba236423fe52-image.png)
   * To add an alias, click **Alias**, specify the name, and then click **Add**. If you want the alias to redirect to the primary domain, select the **Redirect to the primary domain** check box:
     ![](https://files.readme.io/db643509749bfb162fb806cd5349ee43091122df1b7488ecd35b08c2d859d4da-image.png)

## Related articles

* [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel)
* [Managing your website files in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-files-in-the-hosting-panel)
* [Managing your MySQL databases in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-mysql-databases-in-the-hosting-panel)
* [Managing your WordPress site in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-wordpress-site-in-the-hosting-panel)


# Managing your email in the Hosting Panel
Source: https://support.webcentral.au/websites-hosting/hosting-panel/managing-your-email-in-the-hosting-panel

Learn how to manage your email accounts from one convenient interface in the Webcentral Hosting Panel.

Some newer hosting accounts use an administration interface directly within the Webcentral Hosting Panel. Unlike cPanel, there is no separate login — you just log in to your Webcentral account at [https://theconsole.webcentral.au](https://theconsole.webcentral.au) and control your web site, email, and WordPress from one unified interface.

This article provides an overview on how to use this administration interface to manage your email accounts. It applies to the following account types:

* Mini Web Hosting
* Starter Web Hosting
* Plus Web Hosting
* Pro Web Hosting
* Max Web Hosting
* Hosting for WordPress

## Managing email

You can easily configure email accounts and more from the administration interface. To do this, follow these steps:

1. Log in to your account as described in [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel).
2. When the control panel appears, in the left sidebar, click **Websites**:
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. On the list of tabs, click the **Emails** tab:
   ![](https://files.readme.io/d51e481547c699ef7e0c62d0b04d773ba36779efccc8419f2748f006c7ee3f67-image.png)
5. To add an account, click **Add account**:
   ![](https://files.readme.io/bb978bb3e417efcea4b94880ec8af0c9f08aa272a74422a1c78623da71f8c71c-image.png)
   Complete the fields, and then click **Add**:
   ![](https://files.readme.io/8638aade5d86fd08c5e144f12284eb27ab39f6bf1d9677a0becf78032875aa87-image.png)
6. To modify an existing account, click the account in the list:
   ![](https://files.readme.io/6863b7d1223ba57770b8e6c9cab30091859d3255cda9f8dcc61df63e07fffc95-image.png)
7. You can change the following settings for each account:
   * Display name, mailbox size, and password.
   * Forwarders.
   * Spam settings.
   * Out-of-office notifications (autoresponders).
     You can also view email client application settings for IMAP, POP, and SMTP.

## Related articles

* [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel)
* [Managing your WordPress site in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-wordpress-site-in-the-hosting-panel)
* [Managing your website files in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-files-in-the-hosting-panel)
* [Managing your MySQL databases in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-mysql-databases-in-the-hosting-panel)
* [Managing your domains in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-domains-in-the-hosting-panel)


# Managing your MySQL databases in the Hosting Panel
Source: https://support.webcentral.au/websites-hosting/hosting-panel/managing-your-mysql-databases-in-the-hosting-panel

Learn how to manage your MySQL databases and users from one convenient interface in the Webcentral Hosting Panel.

Some newer hosting accounts use an administration interface directly within the Webcentral Hosting Panel. Unlike cPanel, there is no separate login — you just log in to your Webcentral account at [https://theconsole.webcentral.au](https://theconsole.webcentral.au) and control your web site, email, and WordPress from one unified interface.

This article provides an overview on how to use this administration interface to manage your MySQL databases and users. It applies to the following account types:

* Mini Web Hosting
* Starter Web Hosting
* Plus Web Hosting
* Pro Web Hosting
* Max Web Hosting
* Hosting for WordPress

## Managing database users

Before you create a database, you should create at least one database user that will have access to the database. To do this, follow these steps:

1. Log in to your account as described in [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel).
2. When the control panel appears, in the left sidebar, click **Websites**:
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. A list of tabs appears at the top of the page. Click the **Databases** tab:
   ![](https://files.readme.io/afb71b00e7fd7219bf01a587956dcb6b9a0303245609e1042e2e39f867851208-image.png)
5. The **MySQL databases** page appears. Click **Add user**:
   ![](https://files.readme.io/c4463a688a3f9c700bc3ceffc91982ce677a9c6a03b6b006551401e8b6646772-image.png)
6. In the **Add database user** section, type the username and password for the user:
   ![](https://files.readme.io/6644fd2db4a7a68c3283ea6ec692444c49ef10187108b7cd7a755a8627e1f394-image.png)
7. If one or more databases already exist, they appear in the **Database access** section. Select the check box next to any database for which you want to grant the user access.
8. Click **Add**.
9. Click the **Users** tab. The new user appears in the user list.
10. Click the user to modify it. On this page, you can:
    * Click **Reset** to reset the user's password.
    * In the **Remote access IP** text box, type an IP address from which the user can access databases.
    * Click **Delete** to delete the user.
      ![](https://files.readme.io/b60d1bf857ae0ccefece58feed9d520c89f13f3b9f63fec1ae1891c86f027565-image.png)

## Managing databases

You can easily add, modify, and delete databases. To do this, follow these steps:

1. Log in to your account as described in [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel).
2. When the control panel appears, in the left sidebar, click **Websites**:
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. A list of tabs appears at the top of the page. Click the **Databases** tab:
   ![](https://files.readme.io/afb71b00e7fd7219bf01a587956dcb6b9a0303245609e1042e2e39f867851208-image.png)
5. The **MySQL databases** page appears. Click **Add database**:
   ![](https://files.readme.io/4b088057fc656a5ba22b7a5da763d95dd102f05467594384ad242d661aca0325-image.png)
6. In the **Add database** section, in the **Database name** text box, type the name of the database:
   ![](https://files.readme.io/3ede6855b8b9abb3e03c001735ea5c2b85c77b45bf030c91b2a3a91136e75384-image.png)
7. In the **Add database user** section, select one or more users that can access the database.
   * To grant all access privileges to a user, leave the **All database privileges** check box selected. Alternatively, clear the **All database privileges** check box, and then click the specific privileges you want to grant to the user:
     ![](https://files.readme.io/16992882eefc21ae994b22a47e479ac81557967a85385590e91a09c4aac6a3f0-image.png)
8. Click **Add**. On the **Databases** tab appears the new database.
9. Click the database to modify it and access additional features. On this page, you can:
   * Click **PhpMyAdmin** to access phpMyAdmin:
     ![](https://files.readme.io/8605e12ac8556bddc9ed26d76577f7411c52fb3595be85a803a648c173e25a8d-image.png)
   * Add database users to the database or remove database users.
   * Click **Upload** to import a SQL file and populate the database:
     ![](https://files.readme.io/9aaf2194a482341dec70b5e7288ef9ac612f68b0c84991a69c1da87523c0d8f9-image.png)
   * Click **Download** to export a SQL file containing the database:
     ![](https://files.readme.io/412c7500b5582ba271f09234f3a301582b06050f1bea9e0241054879e4e830fa-image.png)
   * Click **Delete** to delete the database:
     ![](https://files.readme.io/910522250ff0e0a315e8a97eb0eea7b6f04fd77e2c581d912f1e3eb15ce86cea-image.png)

## Related articles

* [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel)
* [Managing your website files in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-files-in-the-hosting-panel)
* [Managing your domains in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-domains-in-the-hosting-panel)
* [Managing your WordPress site in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-wordpress-site-in-the-hosting-panel)


# Managing your website files in the Hosting Panel
Source: https://support.webcentral.au/websites-hosting/hosting-panel/managing-your-website-files-in-the-hosting-panel

Learn how to manage your website files from one convenient interface in the Webcentral Hosting Panel.

Some newer hosting accounts use an administration interface directly within the Webcentral Hosting Panel. Unlike cPanel, there is no separate login — you just log in to your Webcentral account at [https://theconsole.webcentral.au](https://theconsole.webcentral.au) and control your web site, email, and WordPress from one unified interface.

This article provides an overview on how to use this administration interface to manage your website files. It applies to the following account types:

* Mini Web Hosting
* Starter Web Hosting
* Plus Web Hosting
* Pro Web Hosting
* Max Web Hosting
* Hosting for WordPress

## Managing your website files

You can create, edit, and delete files and directories, and much more. To do this, follow these steps:

1. Log in to your account as described in [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel).
2. When the control panel appears, in the left sidebar, click **Websites**:
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. A list of tabs appears at the top of the page. Click the **Files** tab:
   ![](https://files.readme.io/ee5149c38bf28fb2a54fb3a916f3d1cb44594794deab8b2c973ce21d37481cb9-image.png)
5. The **File manager** appears:
   ![](https://files.readme.io/011610a06e737dd06cb014c47366479cedd934338e4d1646dbc22b34852bfac5-image.png)
6. You can navigate the file system using the folder tree in the left sidebar:
   * Click a folder name to view its contents in the right pane.
   * Click the plus sign (**+**) icon to view subfolders beneath the current folder.
7. In the right pane you can do many operations:
   * To sort the listing by name, size, or the date it was last modified, click the column heading:
     ![](https://files.readme.io/4f846609b5bf7a20606a2c05bde52051e9dc4936a887573651471758cb8bfd55-image.png)
   * To create a new file or folder, click **New**, and then click **File** or **Folder**.
   * To upload a file or folder to your account, click **Upload**, and then click **File** or **Folder**.
   * To modify an existing file or folder, right-click it, and then select an option:
     * To edit a file, click **Edit**.
     * To download a file to your local computer, click **Download**.
     * To view path, file size, permissions, and other information for a file or folder, click **Get info**.
     * To copy a file or folder, click **Copy**.
     * To rename a file or folder, click **Rename**.
     * To compress a file or folder, click **Compress**.
     * To decompress a compressed file or folder, click **Uncompress**.
     * To change the permissions for a file or folder, click **Permissions (CHMOD)**.
     * To delete a file or folder, click **Delete**.
       ![](https://files.readme.io/e557caffc512d4f5d58fa7be01bfeb06bc73c8c9005869bad72d96f112cb6aad-image.png)
   * To process multiple files at once, select the **Select all** check box, and then select one of the options that appears at the bottom of the page:
     ![](https://files.readme.io/d7f663619257d1b3141641840acddb970b63be7c5d46116dd6cc379d7986f13a-image.png)
     ![](https://files.readme.io/7f997fe1c6197cdc3486045cbd1fd2a78a31cb2d7acbc6b23d883b35c9044447-image.png)
     <Warning>
       Be careful when working with multiple files at once, especially if you are doing deletion operations.
     </Warning>

## Related articles

* [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel)
* [Managing your MySQL databases in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-mysql-databases-in-the-hosting-panel)
* [Managing your domains in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-domains-in-the-hosting-panel)
* [Managing your WordPress site in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-wordpress-site-in-the-hosting-panel)


# Managing your website in the Hosting Panel
Source: https://support.webcentral.au/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel

Learn how to manage your website and email from one convenient interface in the Webcentral Hosting Panel.

Some newer hosting accounts use an administration interface directly within the Webcentral Hosting Panel. Unlike cPanel, there is no separate login — you just log in to your Webcentral account at [https://theconsole.webcentral.au](https://theconsole.webcentral.au) and control your web site, email, and WordPress from one unified interface.

This article provides an overview on how to use this administration interface, and applies to the following account types:

* Mini Web Hosting
* Starter Web Hosting
* Plus Web Hosting
* Pro Web Hosting
* Max Web Hosting
* Hosting for WordPress

## Logging in

To log in, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, under **Products & Services**, click **Hosting & Servers**:
   ![](https://files.readme.io/bb376008c53ffe5242aa68dfcf3ba805c8458c2f6c0ce553022720cc26b4191f-image.png)
3. On the **Hosting & Servers** page, locate your shared hosting account, and then click **Login to Control Panel**. You are automatically logged in to the control panel.

## Managing your website

You can configure applications, set up email accounts, manage your files, view site analytics, and much more. To do this, follow these steps:

1. Log in to your account as described in the **Logging in** section above.
2. When the control panel appears, in the left sidebar, click **Websites**:
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
3. On the **Manage websites** page, click the website you want to manage.
4. A list of tabs appears at the top of the page:
   ![](https://files.readme.io/0d73ed56011299813bdb56a205c1fed7388afb55fba021835f9c579cffeaa64c-image.png)
   Let's go through each of these tabs.
5. The **Apps** tab is where you can install applications. To do this, click **Install app**, select the settings you want, and then click **Install**:
   ![](https://files.readme.io/7cbeb917c43171b825d348cf1eda64efd6d1b5df3e5b446e833382d530a85dc3-image.png)
   <Note>
     Only WordPress is supported at this time. You can install other applications manually.
   </Note>
6. The **Files** tab is where you manage your files. You can download, edit, delete, and do many other operations on your files:
   ![](https://files.readme.io/011610a06e737dd06cb014c47366479cedd934338e4d1646dbc22b34852bfac5-image.png)
   <Tip>
     For more information about how to manage your website files, please see [Managing your website files in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-files-in-the-hosting-panel).
   </Tip>
7. The **Databases** tab is where you manage your MySQL databases. You can add, modify, and delete databases and users, and more. (phpMyAdmin is also available here.) To get started, click **Add database**:
   ![](https://files.readme.io/18b2d748a14bc6fd9152fac2fd1a5d620e3cc37757122f459872ac2d4419a661-image.png)
   <Tip>
     For more information about how to manage your MySQL databases, please see [Managing your MySQL databases in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-mysql-databases-in-the-hosting-panel).
   </Tip>
8. The **Emails** tab is where you configure your email accounts. You can add, modify, and delete email accounts, and more.
   <Tip>
     For more information about how to manage your email accounts, please see [Managing your email in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-email-in-the-hosting-panel).
   </Tip>
9. The **Domains** tab is where you manage your domains. You can add subdomains, addon domains, and aliases. You can also configure domain settings, such as the document root directory, DNS settings, and more:
   ![](https://files.readme.io/9a30499cf1155da44ee90496a11aca1e3adbe296d9dd4ccad97f536edd68f033-image.png)
   <Tip>
     For more information about how to manage your domains, please see [Managing your domains in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-domains-in-the-hosting-panel).
   </Tip>
10. The **Analytics** tab is where you can view bandwidth usage and visitor stats for your website. You can view statistics for today, last week, or last month:
    ![](https://files.readme.io/8530a26a2fda7912b6a8c6a2da3ce595bcc4ebf757bc6afc6349a2a2268c3eee-image.png)
11. The **Backups** tab is where you manage automatic backups and restores. To restore from a backup, click **Restore** and then click what you want to restore. You can selectively restore some or all of the following items:
    * Email.
    * Website files.
    * A custom collection of items, including email, website files, and any databases you may have.
      ![](https://files.readme.io/0ee2aa2312fc290ac4694c51f718f416b22178379dbc0ab3edb8b1aa037d5bd3-image.png)
    <Tip>
      For more information about how to manage backups, please see [Managing backups in the Hosting Panel](/websites-hosting/hosting-panel/managing-backups-in-the-hosting-panel).
    </Tip>
12. The **Security** tab is where you manage SSL certificates for your site, and allow or block specific IP addresses:
    ![](https://files.readme.io/67bfbd82a09a7ac3b64a1a369df7881c2afdff1dfc2048477f1dcc1820ec7fd0-image.png)
    <Tip>
      For more information about how to install an SSL certificate, please see [Installing an SSL certificate in the Hosting Panel](/websites-hosting/hosting-panel/installing-an-ssl-certificate-in-the-hosting-panel).
    </Tip>
13. The **Advanced** tab contains several additional tools:
    * **Redirects**: You can add permanent (301) or temporary (302) redirects to forward visitors to another domain.
    * **Optimization**: You can enable Opcode caching for your site.
    * **FTP**: You can add, modify, and delete FTP accounts.
      <Tip>
        For more information about how to manage your FTP accounts, please see [Managing FTP accounts in the Hosting Panel](/websites-hosting/hosting-panel/managing-ftp-accounts-in-the-hosting-panel).
      </Tip>
    * **Developer tools**: You can access several advanced settings here, including PHP settings and cron jobs. You can also view and configure SSH connection details for your account.
      ![](https://files.readme.io/548ecfaacfcb0fbaacfe8110505fb3349845396398ba42d2811c1f50452f6d80-image.png)
      <Tip>
        * For information about how to change PHP versions and settings, please see [Changing PHP versions and settings in the Hosting Panel](/websites-hosting/hosting-panel/changing-php-versions-and-settings-in-the-hosting-panel).
        * For information about how to configure SSH access, please see [Configuring SSH access in the Hosting Panel](/websites-hosting/hosting-panel/configuring-ssh-access-in-the-hosting-panel).
      </Tip>


# Managing your WordPress site in the Hosting Panel
Source: https://support.webcentral.au/websites-hosting/hosting-panel/managing-your-wordpress-site-in-the-hosting-panel

Learn how to manage your WordPress site from one convenient interface in the Webcentral Hosting Panel.

Some newer hosting accounts use an administration interface directly within the Webcentral Hosting Panel. Unlike cPanel, there is no separate login — you just log in to your Webcentral account at [https://theconsole.webcentral.au](https://theconsole.webcentral.au) and control your web site, email, and WordPress from one unified interface.

This article provides an overview on how to use this administration interface to manage your WordPress site. It applies to the following account types:

* Mini Web Hosting
* Starter Web Hosting
* Plus Web Hosting
* Pro Web Hosting
* Max Web Hosting
* Hosting for WordPress

## Managing your WordPress site

To manage your WordPress site from the Hosting Panel, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, under **Products & Services**, click **Hosting & Servers**:
   ![](https://files.readme.io/bb376008c53ffe5242aa68dfcf3ba805c8458c2f6c0ce553022720cc26b4191f-image.png)
3. On the **Hosting & Servers** page, locate your shared hosting account, and then click **Login to Control Panel**.
4. When the control panel appears, in the left sidebar, click **Websites**:
   ![](https://files.readme.io/228bef28a564fa447f4a92d5c208a9c69d68e7e5322737068090c99d2d6b34a5-image.png)
5. On the **Manage websites** page, click the website you want to manage.
6. In the **Applications installed** section, locate your WordPress site, and then click **Manage**:
   ![](https://files.readme.io/7f44bdd5a1e23d7b867af7b155bca07559aa9aee9e4c1a35a0d9156f8aab1110-image.png)
7. The **General** section appears:
   * To log in to your WordPress dashboard, click **Login to admin**:
     ![](https://files.readme.io/5691943c7fe05e0d5448a1b7547618dc3a80744842101fabbd0355107c4ddb04-image.png)
     The dashboard opens in a new tab. Additionally, in the **General** section you can:
     * Change the WordPress site URL.
     * Change the location of your WordPress site files.
     * Manage versions for your WordPress site.
     * Enable or disable maintenance mode.
8. To manage your WordPress plugins, in the left sidebar, click **Plugins**:
   ![](https://files.readme.io/e9f52fc291ae3156e3a7caae27f1d662dd3184bc93f10a64b1e6acd1ec57b168-image.png)
   In the **Plugins** section you can:
   * View installed plugins, including version and status information.
   * Install, activate, deactivate, update, and delete plugins.
9. To manage your WordPress themes, in the left sidebar, click **Themes**:
   ![](https://files.readme.io/30cc950ce1993e3d2979f6c634ae15e102e085862fb0da725d23f099f77ff506-image.png)
   In the **Themes** section you can:
   * View installed themes, including version and status information.
   * Install, activate, deactivate, update, and delete themes.
10. To manage WordPress security settings, in the left sidebar, click **Security**:
    ![](https://files.readme.io/6053309056f6d5465b8c3746b04069a148b76bd514d215e79113bc578215af68-image.png)
    In the **Security** section you can restrict administrative access to your WordPress site by IP address.
11. To manage your WordPress user accounts, in the left sidebar, click **Users**:
    ![](https://files.readme.io/86ef56320d0f2e65bc73d1a56906632478fcd41754bca4b0e5077e339cc4d830-image.png)
    In the **Users** section you can:
    * Add a user account by clicking **Add user**.
    * Modify an existing user account. You can change the username, email address, and password for an account.
    * Delete a user account.
12. To manage single sign on settings for WordPress, in the left sidebar, click **Single sign on**:
    ![](https://files.readme.io/600851d469276268ac5f296ae1d4257be2436df8739e6c8fd6e6cf7b5a617404-image.png)
    With single sign on, you can log in to your WordPress site without typing a separate username and password.
13. To configure WordPress debugging settings, in the left sidebar, click **Debug**:
    ![](https://files.readme.io/b72a66826e96819e98871fee6808dbf68c0c00950a2dd1fccce302f104b0a151-image.png)
    In the **Debug** section you can enable the following WordPress debugging settings:
    * **WP\_DEBUG**
    * **WP\_DEBUG\_LOG**
    * **WP\_DEBUG\_DISPLAY**

## Related articles

* [Managing your website in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-in-the-hosting-panel)
* [Managing your website files in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-website-files-in-the-hosting-panel)
* [Managing your MySQL databases in the Hosting Panel](/websites-hosting/hosting-panel/managing-your-mysql-databases-in-the-hosting-panel)


# Accessing webmail in Plesk
Source: https://support.webcentral.au/websites-hosting/plesk/accessing-webmail-in-plesk

Find out how to access Plesk e-mail accounts using webmail, with detailed instructions on both accessing your mail through Plesk and webmail directly.

This article describes how to access Plesk e-mail accounts using webmail.

Webmail enables you to check your e-mail accounts by using your web browser. You can compose and read e-mail messages, maintain an address book, and perform other common tasks. Third-party e-mail client applications, such as Thunderbird and Microsoft Outlook Express, generally provide more features than webmail applications, but also require more initial configuration.

## Accessing webmail

You can access webmail through Plesk, or you can access webmail directly by visiting a specific URL.

### Method #1: Accessing webmail through Plesk

To access webmail using Plesk, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Mail**.
3. On the **Mail** page, locate the account for which you want to access webmail, and then click **Webmail**.
4. On the webmail login page, type the username and password for the e-mail account you want to access.
   <Warning>
     For the username, you must type the complete e-mail address (for example, [user@example.com](mailto:user@example.com)). You cannot type just *user*.
   </Warning>
5. Click **Login**. Webmail loads the mailbox for the account.

### Method #2: Accessing webmail directly

To access webmail directly, follow these steps:

1. Use your web browser to go to [*https://webmail.example.com*](https://webmail.example.com), where ***example.com*** represents your domain name.
2. On the webmail login page, type the username and password for the e-mail account you want to access.
   <Warning>
     For the username, you must type the complete e-mail address (for example, [user@example.com](mailto:user@example.com)). You cannot type just *user*.
   </Warning>
3. Click **Login**. Webmail loads the mailbox for the account.


# Adding new domains and subdomains in Plesk
Source: https://support.webcentral.au/websites-hosting/plesk/adding-new-domains-and-subdomains-in-plesk

Get tips on how to add a new domain in Plesk, allowing you to subsequently add subdomains. Included are instructions on adding domain aliases and forwarding domains.

This article describes how to add a new domain in Plesk. After you create a domain, you can also optionally add subdomains and domain aliases.

## Adding a new domain

To add a new domain in Plesk, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Websites & Domains**.
3. Click **Add Domain**. The **Adding New Domain Name** page appears.
4. In the **Domain name** text box, type the domain name for the site.
5. In the **Hosting type** list box, select one of the following options:
   * **Website hosting:** This option enables you to host a website and e-mail services.
   * **Forwarding:** This option enables you to redirect traffic from one site to another site. For more information, please see the **Adding a new forwarding domain** section below.
   * **No hosting:** This option enables you to host DNS and e-mail services, but not a website.
6. Confirm that the **Activate the DNS service** and **Activate the mail service** check boxes are selected.
7. Under **Hosting Settings**, Plesk automatically completes the **Document root** and **Preferred domain** options. Confirm that they are set to the values you want.
   <Note>
     * The document root is the directory where the website files are actually stored.
     * The preferred domain option enables you to redirect a website. This is frequently used for SEO (Search Engine Optimization) purposes.
   </Note>
8. Click **OK**. Plesk adds the domain.

## Adding a new subdomain

After you create a domain, you can easily add a new subdomain (for example, *testing.example.com*). To do this, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Websites & Domains**.
3. Click **Add Subdomain**.
4. In the **Subdomain name** text box, type the subdomain name you want to use.
5. In the **Parent domain** list box, select the parent domain.
6. Under **Hosting Settings**, Plesk automatically completes the **Document root** option. Confirm that it is set to the value you want.
   <Note>
     The document root is the directory where the website files are actually stored.
   </Note>
7. Click **OK**. Plesk adds the subdomain.

## Adding a new domain alias

Domain aliases enable you to point one or more domains to your primary domain. For example, if your primary domain is *example.com*, you could have domain aliases for *example.org* and *example.net* that point to *example.com*.

To add a new domain alias, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Websites & Domains**.
3. Click **Add Domain Alias**. The **Add a Domain Alias** page appears.
4. In the **Domain alias name** text box, type the name of the domain alias.
5. In the **for the domain** list box, select the domain (the primary domain) for which you are creating the alias.
6. Under **Settings**, select the options you want for the domain alias:
   * To synchronize DNS between the primary domain and the domain alias, select the **Synchronize DNS zone with the primary domain** check box.
     <Note>
       When this option is enabled, any changes you make to the DNS zone of the primary domain are also applied to the DNS zone of the domain alias.
     </Note>
   * To enable e-mail for the domain alias, select the **Mail service** check box.
   * To enable web content for the domain alias, select the **Web service** check box.
   * To redirect the domain alias using the HTTP 301 (Moved Permanently) status code, select the **Redirect with the HTTP 301 code** check box.
     <Note>
       When this option is enabled, search engines only index the primary domain. If this option is disabled, search engines index the domain alias **and** the primary domain, which can negatively affect search engine rankings.
     </Note>
7. Click **OK**. Plesk adds the domain alias.

## Adding a new forwarding domain

Domain forwarding enables you to redirect traffic from one site to another site. This feature is useful if you want to send traffic to another site that is hosted on a different server.

To add a new forwarding domain, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Websites & Domains**.
3. Click **Add Domain**. The **Adding New Domain Name** page appears.
4. In the **Domain name** text box, type the domain name you want to use as a forwarder.
5. In the **Hosting type** list box, select **Forwarding**.
6. Confirm that the **Activate the DNS service** and **Activate the mail service** check boxes are selected.
7. Under **Forwarding Settings**, in the **Destination address** text box, type the domain name of the target website.
   <Note>
     For example, if you type **example.com** in step 4, and then type **example.org** in this step, **example.com** will forward to **example.org**.
   </Note>
8. In the **Forwarding type** section, select the forwarding method you want to use:
   * **Moved permanently (code 301)**
   * **Moved temporarily (code 302)**
   * **Frame forwarding**
9. Click **OK**. Plesk adds the forwarding domain.


# Backing up and restoring databases in Plesk
Source: https://support.webcentral.au/websites-hosting/plesk/backing-up-and-restoring-databases-with-plesk

Refer to these step-by-step instructions and learn how to back up Plesk as an SQL file and how to restore databases in Plesk with just a few simple clicks.

This article describes how to back up and restore your databases using Plesk.

## Backing up a database

You can quickly and easily create a database backup using Plesk. When you do this, Plesk exports the database as an SQL file.

To back up a database using Plesk, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Databases**.
3. Click the database you want to back up, and then click **Export Dump**.
4. Select a destination directory for the backup file, specify a filename, and then click **OK**. Plesk creates the backup file.
   <Tip>
     To download the backup file to your local computer automatically, select the **Automatically download dump after creation** check box.
   </Tip>

## Restoring a database

You can quickly and easily restore a database using Plesk.

<Warning>
  To avoid potential data loss, you should always back up the existing database to a different filename before you try to restore from a previous backup.
</Warning>

To do this, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Databases**.
3. Click the database you want to restore, and then click **Import Dump**.
4. Browse to the backup file location, select the file, and then click **OK**.


# Backing up and restoring sites in Plesk
Source: https://support.webcentral.au/websites-hosting/plesk/backing-up-and-restoring-sites-in-plesk

Learn the benefits of backing up and restoring sites in Plesk.

This article discusses site backups and restores in Plesk. By backing up your sites, you can help ensure that in the event of a problem, you can restore them quickly and easily.

## Backing up your site

To back up your site in Plesk, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Websites & Domains**.
3. Click the site you want to back up.
4. Click the **Dashboard** tab, and then in the **Files & Databases** section, click **Backup & Restore**.
5. On the **Backup Manager** page, click **Back Up**.
6. Under **Backup content**, in the **Back up** section, select what you want to include in the backup.
7. In the **Type** section, select whether you want a full backup or incremental backup.
8. Under **Backup settings**, customize the backup settings that you want to use.
9. Click **OK**. Plesk starts the backup immediately.

### Scheduled backups

The previous procedure demonstrates how to run an immediate backup. You can also schedule backups to run at predefined intervals in the future. To do this, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Websites & Domains**.
3. Click the site you want to back up.
4. Click the **Dashboard** tab, and then in the **Files & Databases** section, click **Backup & Restore**.
5. On the **Backup Manager** page, click **Schedule**.
6. On the **Scheduled Backup Settings** page, select when you want the backup to run.

## Restoring your site

To restore your site from a backup, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. Click the site you want to back up.
3. Click the **Dashboard** tab, and then in the **Files & Databases** section, click **Backup & Restore**.
4. On the **Backup Manager** page, click the backup you want to restore.
5. Under **Backup content**, next to **What do you want to restore?**, select one of the following options:
   * **Selected objects**: Select this option if you want to restore specific items.
   * **All objects (entire system)**: Select this option if you want to restore the entire site.
6. Under **Restoration options**, customize the restore settings that you want to use.
7. Click **Restore**. Plesk restores the backup.


# Changing your Plesk password
Source: https://support.webcentral.au/websites-hosting/plesk/changing-your-plesk-password

Follow these instructions and learn how to change your password in Plesk.

This article describes how to change your Plesk password.

<Warning>
  It is very important to protect your password. To ensure the best security for your account, choose strong passwords, and change them frequently.
</Warning>

## Changing your Plesk password

To change your Plesk password, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. On the top menu bar, click your username, and then click **Edit Profile**.
3. On the **My Profile** page, in the **Password** text box, type the new password that you want to use.
   <Tip>
     Alternatively, you can click **Generate** and Plesk generates a random, strong password for you.
   </Tip>
4. In the **Confirm password** text box, re-type the password you specified in step 3.
5. Click **OK**. The new password takes effect immediately.


# Configuring an e-mail alias in Plesk
Source: https://support.webcentral.au/websites-hosting/plesk/configuring-an-e-mail-alias-in-plesk

Learn how to create an e-mail alias in Plesk, allowing you to keep your e-mail address private without missing any messages sent to your domain.

This article describes how to configure e-mail aliases in Plesk.

E-mail aliases enable you to keep your e-mail address private. For example, if your main e-mail address is [kelly@example.com](mailto:kelly@example.com), you probably do not want to publish it on the internet and receive spam. Instead, you can create an alias (for example, [comments@example.com](mailto:comments@example.com)) and publish that address instead. When messages arrive for [comments@example.com](mailto:comments@example.com), you receive them in your [kelly@example.com](mailto:kelly@example.com) inbox.

## Configuring an e-mail alias

To configure an e-mail alias, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Mail**.
3. On the **Mail** page, click the e-mail address for which you want to create an alias.
4. Click the **Email Aliases** tab.
5. In the **Email alias** text box, type the alias for the e-mail address.
   <Tip>
     You can specify multiple aliases. To do this, click **Add email alias**, and then type the additional alias or aliases.
   </Tip>
6. Click **OK**. Plesk activates the alias (or aliases) for the e-mail account.


# Configuring an e-mail forwarder in Plesk
Source: https://support.webcentral.au/websites-hosting/plesk/configuring-an-e-mail-forwarder-in-plesk

Find out how to configure, enable and disable an e-mail forwarder in Plesk. An email forwarder allows you to automatically send e-mails from one account to another.

This article describes how to configure an e-mail forwarder. E-mail forwarders enable you to send messages automatically from one account to another account.

## Enabling an e-mail forwarder

To enable an e-mail forwarder for an e-mail account, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Mail**.
3. On the **Mail** page, click the e-mail address for which you want to create a forwarder.
4. Click the **Forwarding** tab.
5. Select the **Switch on mail forwarding** check box.
6. In the **Forward incoming messages to the following email address** text box, type the e-mail address to which you want to forward messages.
   <Tip>
     If you want to forward messages to multiple accounts, you can specify multiple e-mail addresses.
   </Tip>
7. Click **OK**. Plesk activates the forwarder for the e-mail account.

## Disabling an e-mail forwarder

If you no longer want to use an e-mail forwarder for an account, you can disable it. To do this, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Mail**.
3. On the **Mail** page, click the e-mail address for which you want to disable the forwarder.
4. Click the **Forwarding** tab.
5. Clear the **Switch on mail forwarding** check box.
6. Click **OK**. Plesk disables the forwarder for the e-mail account.


# Getting started with the Plesk File Manager
Source: https://support.webcentral.au/websites-hosting/plesk/getting-started-with-the-plesk-file-manager

Get tips on using the Plesk File Manager, with instructions on getting started, browsing the file system, setting up new folders, and managing and deleting files.

This article is an introduction to the Plesk File Manager, and describes how to complete basic file management tasks.

## Starting File Manager and browsing the filesystem

The Plesk File Manager makes it easy to browse your web site's directories and files.

To start File Manager and navigate through the directory hierarchy on your account, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Files**.
3. On the **File Manager** page, browse the directory hierarchy:
   * To view a directory or file, click the directory or file name.
   * To move up a level in the directory hierarchy, click the green up arrow (<img />) icon.
   * To expand a directory in the tree view, click the plus sign (**+**) icon.
   * To collapse a directory in the tree view, click the minus sign (**-**) icon.

## Creating new folders and files

It is easy to create a new folder or file in File Manager.

To create a new folder, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Files**.
3. On the **File Manager** page, click the plus sign (**+**) icon, and then click **Create Directory**.
4. In the **Directory name** text box, type the name of the new directory (folder).
5. Click **OK**.

To create a new file, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Files**.
3. On the **File Manager** page, click the plus sign (**+**) icon, and then click **Create File**.
4. In the **File name** text box, type the name of the new file.
   <Tip>
     Select the **Use the HTML template** check box to create the file with default HTML markup.
   </Tip>
5. Click **OK**.

## Copying, moving, renaming, and deleting files

To copy, move, rename, or delete files, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Files**.
3. On the File Manager page, select the check box for the file (or files), and then do the file operation that you want:
   * To copy a file, click **Copy**, select the destination directory, and then click **OK**.
     <Tip>
       Select the **Replace existing files** check box to overwrite files with the same name in the destination directory.
     </Tip>
   * To move a file, click **Move**, select the destination directory, and then click **OK**.
     <Tip>
       Select the **Replace existing files** check box to overwrite files with the same name in the destination directory.
     </Tip>
   * To rename a file, click the three-bar (<img />) icon, click **Rename**, type the new filename in the **New name** text box, and then click **OK**.
   * To delete a file, click **Remove**, and then click **Yes** to confirm.


# Logging in and out of Plesk
Source: https://support.webcentral.au/websites-hosting/plesk/logging-in-and-out-of-plesk

Learn how to log in and log out of Plesk in order to manage a Windows hosting account.

This article describes how to log in and log out of Plesk so you can manage your Windows hosting account.

## Logging in to Plesk

To log in to Plesk, use either of the following methods.

### Method #1: Access Plesk through the Hosting Panel

To access Plesk through the Hosting Panel, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. In the left sidebar, under **Products & Services**, click **Hosting & Servers**.
3. On the **Hosting & Servers** page, locate your account, and then click **Manage**.
4. Click **Login to Plesk**. In a separate window, the Hosting Panel automatically logs you in to your Plesk account.

### Method #2: Access Plesk directly

To access the Plesk login page directly, follow these steps:

1. In your web browser, type the Plesk address for your web site. The address is [*https://www.example.com:8443*](https://www.example.com:8443), where ***example.com*** represents your domain name.
2. To log in, type your Plesk username and password.
   <Tip>
     Your username and password are viewable in the Hosting Panel. Locate your product, click **Manage**, and then on the **Overview** tab, scroll down to the **Product Secrets** section.
   </Tip>

## Logging out of Plesk

You should log out whenever you have finished using Plesk, because this notifies the web server that you have finished your session. If you do not log out, the server automatically closes your session after a set period of time. However, there is a small possibility that an attacker could exploit the open connection before this automatic logout occurs.

To log out of Plesk, in the top navigation bar, click your username, and then click **Log out**.


# Managing databases and database users in Plesk
Source: https://support.webcentral.au/websites-hosting/plesk/managing-databases-and-database-users-in-plesk

Learn how to create, manage and delete databases and database users in Plesk.

This article describes how to use Plesk to manage databases and database users. You can add, modify, and delete databases and users, as well as manage user database privileges.

## Creating a database

To create a database, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Databases**. The **Databases** page appears.
3. Click **Add Database**. The **Add a Database** page appears.
4. In the **Database name** text box, type the database name that you want to use.
5. In the **Related site** list box, select a site to associate with the new database, or accept the default value.
6. To create a user for the database, under **Users**, select the **Create a database user** check box.
   <Note>
     If you do not create a user now, you can add a user to the database later.
   </Note>
7. In the **Database user name** text box, type the username that you want to use.
8. In the **Password** text box, type a password for the database user.
   <Tip>
     Alternatively, you can click **Generate** and Plesk generates a random, strong password for you.
   </Tip>
9. Click **Create Database**. Plesk creates the database.

## Deleting a database

To delete a database, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Databases**. The **Databases** page appears.
3. Locate the database you want to remove, and then click the trash can icon.
4. To confirm database removal, click **Yes**. Plesk removes the database.

## Adding a user to a database

To add a user to a database, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Databases**.
3. Click the **User Management** tab.
4. Click **Add Database User**. The **Adding Database User** page appears.
5. In the **Database user name** text box, type the username that you want to use.
6. In the **Password** and **Confirm password** text boxes, type a password for the database user.
   <Tip>
     Alternatively, you can click **Generate** and Plesk generates a random, strong password for you.
   </Tip>
7. In the **Database** list box, select a database to assign the new user to, or accept the default.
8. Click **OK**. Plesk adds the user to the specified database.

## Managing database user privileges

To manage database user privileges, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Databases**.
3. Click the **User Management** tab.
4. Click the name of the database user you want to manage.
5. To change the database user's password, in the **Password** and **Confirm password** text boxes, type a password for the database user.
   <Tip>
     Alternatively, you can click **Generate** and Plesk generates a random, strong password for you.
   </Tip>
6. To change the database to which the user is assigned, select a database in the **Database** list box.
7. To change the database user's privileges for the selected database, in the **Role** list box select an access level.
8. Click **OK**. Plesk updates the user's privileges for the database.


# Managing DNS zones in Plesk
Source: https://support.webcentral.au/websites-hosting/plesk/managing-dns-zones-in-plesk

Find out how to manage DNS zones for a domain in Plesk with our step-by-step instructions, plus additional tips on adding DNS records.

This article describes how to manage DNS zones for a domain in Plesk.

## Managing DNS zones

To manage the DNS zone for a domain, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Websites & Domains**.
3. Click the domain you want to update.
4. Click the **Hosting & DNS** tab, and then click **DNS**. Several settings are available:
   * To turn off DNS entirely, click **Disable**.
   * To switch between using the Plesk DNS server as a primary or secondary server, click **Switch to Secondary**.
     <Note>
       If you want to use an external DNS zone for the domain, make sure you set the Plesk DNS server to act as a secondary server.
     </Note>
   * To restore the default DNS settings, click **Reset to Default**.

### Adding DNS records

You can add many different types of records to the DNS zone for a domain (for example, *CNAME*, *MX*, *PTR*, and more). The following procedure demonstrates how to add an **A** record to the DNS zone. An **A** record enables you to point a subdomain to an IP address:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Websites & Domains**.
3. Click the domain you want to update.
4. Click the **Hosting & DNS** tab, and then click **DNS**.
5. Click **Add Record**.
6. In the **Record type** list box, select the type of record you want to create. In this example, select **A**.
7. In the **Domain name** text box, type the name of the subdomain.
8. In the **IP address** text box, type the IP address of the server.
9. Click **OK**. Plesk creates the DNS record, but does not activate it.
10. Click **Update**. Plesk activates the new record.
    <Tip>
      If you change your mind and decide that you do not want to enable the new record, click **Revert**.
    </Tip>

### Deleting DNS records

To delete a DNS record for a domain, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Websites & Domains**.
3. Click the domain you want to update.
4. Click the **Hosting & DNS** tab, and then click **DNS**.
5. In the list of records, select the check box next to the record that you want to delete.
6. Click **Remove**.
7. To confirm the record deletion, click **Yes**. Plesk deletes the DNS record.


# Managing e-mail accounts in Plesk
Source: https://support.webcentral.au/websites-hosting/plesk/managing-e-mail-accounts-in-plesk

Learn how to manage e-mail accounts in Plesk, with detailed instructions on creation, modification and deletion of various e-mail accounts on your website.

This article describes how to create, modify, and delete e-mail accounts in Plesk. You can define e-mail account storage quotas, change e-mail passwords, and more. E-mail accounts that you create are accessible by using webmail in your web browser, or by using your own e-mail client application (such as Thunderbird or Microsoft Outlook).

## Creating an e-mail account

To create a new e-mail account in Plesk, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Mail**.
3. Click **Create Email Address**.
4. In the **Email address** text box, type the name for the new account. The domain name is automatically appended to the e-mail account name.
5. Select the **Access to the Customer Panel** check box to allow the account user to have access to the Customer Panel.
6. In the **Password** and **Confirm password** text boxes, type the password that you want to use to access the e-mail account, or click **Generate** to automatically create a secure password.
7. Confirm the **Mailbox** check box is selected.
8. Specify the mailbox size or use the default size.
9. In the **Description in Plesk** text box, type a note or comment related to the e-mail account, or leave the field blank.
10. Click **OK**. Plesk creates the e-mail account.

## Modifying an e-mail account

To edit the settings of an existing e-mail account, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Mail**.
3. Click the e-mail address you want to edit. Plesk displays the same page that you used to create the e-mail account, which enables you to change any of its settings.

## Deleting an e-mail account

To permanently delete an e-mail account, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Mail**.
3. Select the check box next to the e-mail account you want to remove.
4. Click **Remove**.
   <Warning>
     Deleting an e-mail account deletes all e-mail currently in the account, including new messages, sent messages, and so on. Make sure that you download any e-mail that you want to retain *before* you delete an account. After you delete an account, the information is unrecoverable.
   </Warning>
5. Click **Yes** to confirm the deletion. Plesk deletes the e-mail account.


# Managing FTP accounts in Plesk
Source: https://support.webcentral.au/websites-hosting/plesk/managing-ftp-accounts-in-plesk

Find out how to manage File Transfer Protocol (FTP) accounts in Plesk.

This article describes how to add, modify, and delete FTP accounts for your Plesk site.

## About the File Transfer Protocol (FTP)

The File Transfer Protocol (FTP) is a standard network protocol that is used to transfer files between computers. To download or upload files, a user uses an FTP client to connect to an FTP server.

There are many FTP clients available for all of the major operating systems. There are standalone FTP clients, such as FileZilla, and most web browsers have integrated FTP functionality. Generally, if you have a large amount of files to upload or download, using a dedicated FTP client is the easiest and preferred method.

Using Plesk, you can set up FTP accounts so that specific external users can access a restricted part of your web site.

<Warning>
  By its very nature, FTP allows external users to modify files on your web site (although only in the directory or directories for which you have granted access). External users can upload, download, and delete files. Please keep this in mind when you set up an FTP account for a user.
</Warning>

## Creating an FTP account

To create an FTP account, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Websites & Domains**.
3. Click the domain for which you want to add an account, and then on the **Dashboard** tab, click **FTP**.
4. On the **FTP Accounts** page, click **Add an FTP Account**.
5. On the **Add an Additional FTP Account** page, under **General**, in the **FTP account name** text box, type a username for the account.
6. In the **Home directory** text box, type the root (home) directory for the user. Alternatively, click the folder <img /> icon, and then select the directory.
   <Warning>
     If you specify the top level of the web site by typing a slash ( */* ), then all users who enter a valid username and password will be able to add, edit, and delete all files on your web site. We strongly advise you to limit an FTP account to a subdirectory on your web site.
   </Warning>
7. In the **New password** text box, type the account password.
8. In the **Confirm password** text box, retype the account password.
   <Tip>
     You can click **Generate** and Plesk generates a random, strong password for you.
   </Tip>
9. Click **OK**. Plesk creates the account.

## Modifying an FTP account

You may want to change the settings for an existing FTP account. For example, it is a good security practice to regularly change FTP account passwords.

To modify an FTP account, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Websites & Domains**.
3. Click the domain for which you want to add an account, and then on the **Dashboard** tab, click **FTP**.
4. On the **FTP Accounts** page, click the name of the account you want to modify.
5. Change the values in the fields you want to modify. For example, to change the user's password, type a new password in the **New password** and **Confirm password** text boxes.
6. Click **OK**. Plesk saves the account changes.

## Deleting an FTP account

To delete an FTP account, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Websites & Domains**.
3. Click the domain for which you want to add an account, and then on the **Dashboard** tab, click **FTP**.
4. On the **FTP Accounts** page, locate the account you want to delete, and then select the check box next to its name.
   <Tip>
     To delete multiple accounts at once, select multiple check boxes.
   </Tip>
5. Click **Remove**.
6. At the **Remove the selected FTP accounts?** prompt, click **Yes**. Plesk deletes the account (or accounts) you selected.


# Password-protected directories in Plesk
Source: https://support.webcentral.au/websites-hosting/plesk/password-protected-directories-in-plesk

Learn how to use Plesk to protect directories with a password, which will prompt visitors to enter a username and password to access certain information on your site.

This article describes how to use Plesk to protect specific directories with a password. Visitors to password-protected directories must enter a username and password to view the directory's contents.

## Adding password protection to a directory

When you add password protection to a directory, site visitors are prompted for a username and password when they try to access it. They can only view the directory contents after typing a valid username and password.

<Note>
  When you protect a directory with a password, all directories beneath it are automatically protected as well.
</Note>

To add password protection to a directory, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Websites & Domains**.
3. Click the site you want to manage, and then on the **Dashboard** tab, click **Password-Protected Directories**.
4. Click **Add Protected Directory**.
5. Under **Settings**, in the **Directory name** text box, type the name of the directory you want to protect.
   <Warning>
     Do not include *httpdocs* in the directory name. Only type the name of the directory.
   </Warning>
6. In the **Title of the protected area** text box, you can optionally type a name for the protected directory.
7. Click **OK**.
8. Under **Protected directories**, click the name of the directory you specified in step 5.
9. Under **Tools**, click **Add a User**.
10. Under **Protected directory user**, in the **Username** text box, type a name for the user.
11. In the **New Password** and **Confirm Password** text boxes, type the user's password.
12. Click **OK**. Password protection is now enabled for the directory.

## Removing password protection from a directory

You can remove password protection from a directory if you no longer want to protect it with a password. To do this, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Websites & Domains**.
3. Click the site you want to manage, and then on the **Dashboard** tab, click **Password-Protected Directories**.
4. Locate the directory, and then click **Remove Protection**.
5. On the **Removal Confirmation** page, select the **Confirm removal** check box.
6. Click **OK**. Plesk removes password protection for the directory.


# Using the Plesk spam filter
Source: https://support.webcentral.au/websites-hosting/plesk/plesk-spam-filter

Learn to turn on the spam filter in the Plesk control panel and set various options to customize the filter.

This article describes how to use the Spam Filter in Plesk to reduce the amount of unwanted e-mail (spam) in your e-mail accounts. Spam Filter is an automated filtering system that uses a variety of techniques to identify and filter spam messages.

## Spam Filter

Spam can be a major annoyance, with messages filling up users' inboxes. Additionally, spam messages can contain virus attachments or malicious links.

When you enable Spam Filter, it scores various characteristics of a message to determine if it is spam. You can manage messages that Spam Filter marks as spam in a number of ways. For example, you can route messages marked as spam to specific folders, or you can automatically delete them.

## Enabling Spam Filter

To enable Spam Filter in Plesk, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Mail**.
3. Click the e-mail address you want to protect with spam filters.
4. On the email account page, click the **Spam Filter** tab.
5. Check the box **Switch on spam filtering for this email address** to turn on spam filtering.
6. Select one of the options under **What to do with messages classified as spam**.
   * **Mark spam messages by adding the following text to message subject**: The default text is **SPAM** but can be changed as needed. There is also the possibility to add text to the body of the message. Both of these things can be useful when setting up automated mail handling in an e-mail client.
   * **Delete all spam messages**: This is not recommended as you cannot recover a message that was incorrectly marked as spam.
   * **Move spam to the "Junk E-mail" folder** or **Move spam to the Spam folder**: This option allows recovery of messages incorrectly marked as spam. This folder can become large over time and consume substantial disk space. It should be regularly reviewed and emptied.
7. Click **OK** to save your settings and return to the **Mail** page, or click **Apply** to save your settings and return to the **General** tab for the user.

## Advanced Spam Filter settings

You can customize the parameters to control how Spam Filter examines incoming messages. You can also define whitelists (trusted senders) and blacklists (known spammers) and other options.

To customize Spam Filter in Plesk, follow these steps:

1. Click **Show Advanced Settings** on the Spam Filter tab. You can configure the following settings:
   * **Filter Sensitivity**: Change the number in the **Spam filter sensitivity** text box to filter more or less spam. Scoring ranges from 1 to 10. Using higher scores means more messages will be marked as spam. However, this also means you may miss some legitimate messages and need to check your junk mail folder more often.
   * **White List**: Type domains or e-mail addresses of trusted senders in the **White list** text box. The specified domains and addresses will always pass the spam filter.
   * **Black List**: Type domains or e-mail addresses of spam senders in the **Black list** text box. The specified domains and addresses will never pass the spam filter.
2. Click **OK** to save your settings and return to the **Mail** page, or click **Apply** to save your settings and return to the **General** tab for the user.

## Disabling Spam Filter

You can disable Spam Filter whenever you want. For example, if you are unable to receive a non-spam e-mail message, you can disable Spam Filter and ask the sender to resend the message so it reaches your account.

To disable Spam Filter in Plesk, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Mail**.
3. On the **Mail** page, click the e-mail address for which you want to remove spam filters.
4. On the email account page, click the **Spam Filter** tab.
5. Clear the **Switch on spam filtering for this email address** check box.
6. Click **OK** to save your settings and return to the **Mail** page, or click **Apply** to save your settings and return to the **General** tab for the user.


# Switching PHP versions and settings on Plesk
Source: https://support.webcentral.au/websites-hosting/plesk/switching-php-versions-on-plesk

Learn how to use Plesk to change the active PHP version and settings for a website.

This article describes how to use Plesk to change the active PHP version for a site.

## Switching PHP versions

To change the active PHP version for a site, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Websites & Domains**.
3. Click the site you want to configure, and then on the **Dashboard** tab, click **PHP**.
4. On the **PHP Settings** page, in the **PHP support** list box, select the PHP version you want.
5. Click **OK**.

## Changing PHP settings

To change the PHP settings for a site, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **Websites & Domains**.
3. Click the site you want to configure, and then on the **Dashboard** tab, click **PHP**.
4. On the **PHP Settings** page, configure the PHP directives and settings you want to change.
5. Click **OK**.


# Using the WP Toolkit in Plesk
Source: https://support.webcentral.au/websites-hosting/plesk/using-the-wordpress-toolkit-in-plesk

Find a high-level overview on how to use the WP Toolkit in Plesk, complete with step-by-step instructions to ensure success.

This article provides an overview on how to use the WP Toolkit in Plesk. The WP Toolkit enables you to easily install, configure, and manage multiple WordPress installations from one convenient interface.

## Using the WP Toolkit

To access WP Toolkit, follow these steps:

1. Log in to Plesk.
   <Note>
     If you do not know how to log in to your Plesk account, please see [this article](/websites-hosting/plesk/logging-in-and-out-of-plesk).
   </Note>
2. In the left sidebar, click **WordPress**. The **WP Toolkit** page appears.
3. Click the WordPress site you want to manage.
4. On the **Dashboard** tab you can do many common administrative tasks:
   * To log in to WordPress, click **Log in**.
   * To check for WordPress updates, click **Updates**.
   * To manage security for your WordPress instances, click **Check WordPress integrity**.
   * To place your WordPress site in maintenance mode, click **Maintenance mode**.
   * There are many additional options available.
5. On the **Plugins** tab you can manage WordPress plugins:
   * To install a plugin, click **Install**.
   * To upload a plugin, click **Upload plugin**.
   * To activate a plugin, click **Activate**.
   * To deactivate a plugin, click **Deactivate**.
   * To uninstall a plugin, click **Uninstall**.
   * To update a plugin, click **Update**.
6. On the **Themes** tab you can manage WordPress themes:
   * To install a theme, click **Install**.
   * To upload a theme, click **Upload theme**.
   * To uninstall a theme, click **Uninstall**.
   * To update a theme, click **Update**.

## More information

For more information about WP Toolkit in Plesk, go to [https://www.plesk.com/wp-toolkit](https://www.plesk.com/wp-toolkit).


# Brute force protection
Source: https://support.webcentral.au/websites-hosting/security/brute-force-protection



## What is a brute force attack?

Put simply, a brute force attack is when a malicious user runs a script that attempts to automatically log into a secure area by quickly running through a list of possible passwords. It's common for this type of attack to send multiple invalid login requests to our servers because the script is simply guessing a users password. Because of this, it's quite easy to detect. Although it may seem like a silly thing for a malicious user to do, these types of attacks are more common than you may think.

## What does Webcentral do to protect my account from brute force attacks?

cPHulk is a security feature used on cPanel Hosting to protect against brute force attacks. It locks down access to the following services if it detects too many failed login attempts coming from a single IP address.

* cPanel
* WHM
* SSH
* FTP
* IMAP
* POP3
* SMTP

The blacklisting of an IP address in cPHulk doesn't prevent the viewing of web pages or delivery of mail. It only affects the authentication modules in cPanel and therefore only affects users who are attempting to log in from a particular IP address that has been blocked. Traffic, such as visitors to a website and emails sent to an account, are not affected. This security system protects you by blocking malicious users from continuing to attempt to log into your account by guessing your passwords.

#### What happens if I've gotten myself locked out of my own account?

It is possible that you may send too many invalid login attempts to a server yourself and get your own IP address blocked. You'll notice this has happened to you if:

* Every computer within your office suddenly is unable to connect to the email server.
* Your email software may ask you to enter your password over and over again even through you are 100% certain you are entering in the correct password.

If this happens to you, don't panic, our support team is just a phone call away. Unfortunately, we are unable to allow customers to unblock themselves as this would defeat the entire purpose of the security system. Our staff are able to search the cPHulk security logs and determine if your particular IP address has been blocked. They will also be able to tell you which particular email address triggered the lockout. If it is determined that your IP address has been blocked, a senior member of our technical support team is able to get your IP address unblocked. This will grant you access to your services again.

## What steps can I take to prevent myself from getting locked out of my own account?

If you happen to get yourself locked out of your account due to triggering the cPHulk security system, our staff can organise to remove your IP address from the block list for you. However, it's important that you take steps to ensure your devices are not sending invalid login requests to the server, otherwise you may find yourself getting locked out of your account again. This can be a very frustrating experience, especially if it occurs multiple times in a row. Below are some steps you should take to prevent this from happening:

**Before we unblock your IP address**

1. Review all desktops/laptops and double check the password settings on every account
2. Review all mobile devices and double check the password settings on every account
3. If you want to be 100% certain your passwords are correct, you should update your [email passwords within cPanel](https://www.netregistry.com.au/support/update-email-password) then update the passwords in your email applications so that they match
4. Modify POP accounts so that [mail check intervals](http://office.microsoft.com/en-au/outlook-help/change-how-often-a-pop3-account-sends-mail-and-checks-for-new-items-HA010356435.aspx) are greater than 5 minutes
5. Devices using IMAP require 'interval' mail checking\* to be disabled
6. Close down any email applications and mobile devices that use the email address that triggered the cPHulk lock out

*\*IMAP is a live connection to the server which authenticates once. Any changes on the server, such as the arrival of a new message is instantly reflected in your email client, interval based mail checking is then redundant.*

**After we unblock your IP address**

1. Turn the mail applications back on at each of your desktop/laptops
2. Let these run for a few hours to ensure no further blocking is occurring
3. Turn each mobile device back on, waiting 30 minutes between each activation

99% of the time this will have resolved your issue. If you encounter the problem again after following the above steps, there are a few additional things that you can try with the help of our support staff. Please contact us for further information.


# Choosing a strong password
Source: https://support.webcentral.au/websites-hosting/security/choosing-a-strong-password



## Choosing a strong password

Here are some techniques for creating a strong password:

* Choose a password that is at **least** ten characters long, but preferably longer. The longer the password, the less susceptible it is to brute force attacks.
* Use a mixture of lowercase and uppercase characters, numbers, and punctuation marks.
* Place one or more punctuation mark in the middle of a word (for example, *vege#%tarian*).
* Use some unusual way of contracting a word. You do not have to use an apostrophe.
* Think of an uncommon phrase, and then take the first, second or last letter of each word. *You can't always get what you want* could become *ycagwyw*. Throw in a capital letter, a punctuation mark, and a number or two, and you might have *yCag5wyw*.
* You can deliberately misspell one or more words to make the password harder to crack.
* Combine several of the above techniques.
* Use something that no one but you would think of. The best password is one that is totally random to everyone else but you. Since this is highly dependent on the individual, it is difficult to tell you how to come up with these, but use your imagination!

## How not to choose a strong password

Here are some guidelines for what *not* to do when choosing a password. You should **avoid** these techniques when you create a password:

* Using words in a dictionary.
* Using your username or real name.
* Using anyone else's name.
* Using any word in a *cracking dictionary*. A cracking dictionary contains lists of words that attackers use to try to crack passwords (this is also known as a *dictionary attack*). These lists include abbreviations, cartoons, character patterns, machine names, famous names, female names, male names, Bible citations, movies, myths, numeric patterns, short phrases, places, science fiction, Shakespeare, songs, surnames, and just about anything else you can think of.
* Using any of the above techniques with a single character before or after it (for example, *happy1*).
* Using any of the above techniques with capitalization (for example, *Penguin* or *Walrus*).
* Using any of the above reversed (for example, reversing *cat* to *tac*), doubled (*cat* to *catcat*), or mirrored (*cat* to *cattac*).
* Selecting a word and substituting some characters (for example, changing *password* into *p\@ssw0rd*, or *supersecret* into *sup3rs3cr3t*). Attackers are well aware of these substitutions, and can crack them.
* Using keyboard patterns (for example, *qwerty* or *nbvcx*). Cracking programs look for these types of patterns in passwords.

## Safeguarding your password

You should never share your password with anyone else. You should also never write it down. The strongest password in the world doesn't do much good if you write it down and someone else sees it, or if you share it with someone else (who shares it with someone else, and so on).

Lastly, if you receive an e-mail message from someone who claims to be an administrator, security specialist, or some other important-sounding position who asks you to change your password, don't do it. This is a popular scam to trick the unsuspecting.


# Email spoofing
Source: https://support.webcentral.au/websites-hosting/security/email-spoofing



Email spoofing is a technique used by hackers to gain access and plant malware into your system by altering the email header to impersonate a legitimate or trusted organization or person. The trick here is get the recipient to open and respond to the email when they see the sender is apparently someone they know and trust.

## Why is email spoofing dangerous?

Although email spoofing can be easily resolved by simply deleting the emails, many people fall into the trap because the source of the email, as shown in the email headers, appears to be from a legitimate and trustworthy source.

Additionally, the contents of the emails are typically well crafted, making it difficult for users to identify a fraudulent email. Many people follow the instructions in the email, disclosing personal information, banking information, or clicking links in the email. This then allows hackers to gain access into the user's system.

## How to identify email spoofing

Here are some suggestions to help identify email spoofing:

1. **Check the display name and the email address:** In your email client, hover over the display name and verify that the email address matches what you are expecting.
2. **Check the reply path:** When you click **Reply**, the email address should match the sender in the original email.
3. **Check the overall tone of the message content:** Does it sound legitimate?

### What is the difference between email spoofing and email phishing?

Phishing emails typically request personal information such as credit card numbers or PIN numbers, or they collect user information through a pop-up notification requesting the user to click and fill out the details. Spoofing emails use false email headers and IP addresses to entice users to provide requested information or click on a link, allowing hackers to easily obtain user information.

<Note>
  For more information about how to protect yourself from email phishing attempts, please see [this article](/websites-hosting/security/protecting-yourself-from-email-phishing-scam-attempts).
</Note>

## How to avoid or stop email spoofing

Here are some effective ways to help stop email spoofing:

* Enable spam filtering: You can enable an automated spam filtering system in cPanel that filters incoming messages using a variety of techniques.
* To protect your own email accounts, consider implementing Sender Policy Framework (SPF), Domainkeys Identified Mail (DKIM), and Domain-based Message Authentication, Reporting and Conformance (DMARC):
  * **Sender Policy Framework (SPF)** is an authentication protocol that lists IP addresses in a DNS TXT record that are permitted to send email on behalf of domains.
  * **Domainkeys identified mail (DKIM)** is a method of assigning a private key to an email message so the receiving server can use the key for verification.
  * **Domain-based Message Authentication, Reporting & Conformance (DMARC)** is a protocol that helps determine the authenticity of an email message using both SPF and DKIM.


# File compression and archiving
Source: https://support.webcentral.au/websites-hosting/security/file-compression-and-archiving



File compression and archiving are useful when uploading or downloading website files to or from a web server. It allows users to archive hundreds of website files into one compressed file for easy management and transportation. Please see the appropriate heading below for more information regarding the compression and archiving options available on our website hosting plans.

#### File compression and archiving on cPanel Hosting

Follow the below instructions to compress and extract files on cPanel Hosting plan

1. Log into your Console
2. Click on cPanel and log into your cPanel account
3. Click the **File Manager** icon
4. Select **Home Directory**
5. Select **public\_html** directory. See the image:
   ![User-added image](https://onlinesuccess.com.au/images/d77fd6c74b126f0b036bf7bad140dbbe.png)
6. Select the file(s) you wish to compress/extract
7. Click on the **Extract** or **Compress** icons located in the top menu bar
8. Select the options you wish to use and continue


# How to generate Google reCAPTCHA keys for site security
Source: https://support.webcentral.au/websites-hosting/security/how-to-generate-google-recaptcha-keys-for-site-security

This article guides you through the process of generating reCAPTCHA (site and secret) keys from Google. By adding reCAPTCHA capability, you can help improve your site's security.

## About Google reCAPTCHA

[Google reCAPTCHA](https://cloud.google.com/security/products/recaptcha) is a popular service providing anti-abuse security to help protect your web site. To integrate Google reCAPTCHA in an application, you register the app or web domain with Google's reCAPTCHA service. After the domain is registered, Google provides reCAPTCHA keys.

There are two keys, the **Site Key** and the **Secret Key**. The Site Key and the Secret Key are also sometimes called the public and private key, respectively.

The Site Key is used to render the reCAPTCHA within a page, and the Secret Key is used for server-side validation. The keys are unique to the domain for which they are registered.

## How to generate Google reCAPTCHA keys

To generate the reCAPTCHA keys, follow these steps:

1. If you are not already signed in to your Google account, do so now.
2. Use your web browser to go to [Google's reCAPTCHA site](https://cloud.google.com/security/products/recaptcha).
3. Click **Get Started**:
   ![](https://files.readme.io/0c44aa171105da87e006f296888e57ba752b6fa64285a5bb29bfd55897014e17-image.png)
4. On the **Register a new site** page, specify the following information:
   1. **Label:** Create a label for the site keys.
   2. **reCAPTCHA type:** Choose to verify requests with a score or a challenge.
   3. **Domains:** Specify the domain where you will use these keys, such as *example.com*.
5. Click **SUBMIT**. After a few seconds, the Site Key and Secret Key appear:
   ![](https://files.readme.io/280e0227e2764217a08d32ee4dbe0f27fc4919ad7c31e80bd09d33da61adb41a-image.png)


# How to Report Abuse and Domain Name Policy Breaches
Source: https://support.webcentral.au/websites-hosting/security/how-to-report-abuse-and-domain-name-policy-breaches



Webcentral is committed to making the internet a safe place for all to use. We actively work to stop online abuse in all its forms. You can help us stop illegal and harmful activity by reporting abuse.

## How do I report abuse?

[abuse@webcentral.com.au](mailto:abuse@webcentral.com.au)

To report spam, phishing, hacked websites, other illegal activity, or content that breaches our [Acceptable Use Policy](https://webcentral.au/legals/acceptable-use-policy/) please email [abuse@webcentral.com.au](mailto:abuse@webcentral.com.au).

Some examples of abuse include:

* Website Abuse: Website abuse refers to any malicious activity that is performed on a website. Some examples of website abuse include malware injection, defacement, phishing, spamming, and illegal content distribution.
* Email Abuse: Email abuse refers to any malicious activity that is performed using email. Some examples of email abuse include spamming, phishing, spoofing, and malware distribution.
* Phishing: Phishing is a form of fraud where a cybercriminal tries to trick someone into providing sensitive information, such as usernames and passwords, by impersonating a trusted organisation. Phishing can be carried out through email, websites, or social media.
* Malware Injection: Malware injection involves adding malicious code into a website to infect the devices of visitors with malware.
* Spamming: Spamming refers to sending unsolicited messages or advertisements, typically via email. It can be used to spread malware, scam people, or advertise illegal products or services.
* Website Defacement: Website defacement involves changing the appearance of a website without authorization from the owner of the site.

Please note, if we do not host the website or email service, we are unable to take action. Please reach out to the hosting provider.

## What happens after I report abuse?

Our System Administrators will investigate all reports of abuse and take appropriate action to stop it (including identifying suspicious files and removing them, updating passwords, suspending services, etc). We may contact the owner of the reported domain, website, or email stating that they need to take immediate action to stop the abuse and take precautions to prevent it from happening again. They must reply with a written confirmation that they have taken action, otherwise, their service will be suspended indefinitely. However, in some cases, we may suspend the service immediately.

## How do I report domain name policy breaches?

[domain.policy@webcentral.com.au](mailto:domain.policy@webcentral.com.au)

For complaints relating to domain name breaches of policy or other related activity, please contact [domain.policy@webcentral.com.au](mailto:domain.policy@webcentral.com.au).

Some examples of domain name policy breaches include:

* Cybersquatting: Registering a domain name with the bad faith intent of profiting from the goodwill or reputation of someone else's trademark, service mark, company name, or personal name.
* Domain Tasting: Registering a domain name for a short period of time to determine its profitability, and then canceling it for a full refund.
* False Contact Information: Providing false or inaccurate contact information when registering a domain name.
* Copyright Infringement: Using a domain name to host copyrighted material without permission from the copyright owner.

## What happens after I report a domain name policy breach?

Our Administration team reviews all reports of domain name policy breaches and if there is evidence of infringement they will take action to inform the appropriate regulatory body and authorities such as ICANN (The Internet Corporation for Assigned Names and Numbers) and auDA (au Domain Administration). If appropriate, they will communicate this breach to the domain owners and any impacted parties.

## Actually... I need help with something else

For questions or issues relating to your own website, emails, or account, please [contact customer service](https://webcentral.au/contact-us/).


# How to secure an unmanaged server
Source: https://support.webcentral.au/websites-hosting/security/how-to-secure-an-unmanaged-server

On unmanaged hosting packages, you are responsible for server administration. One of the most important things to do is secure your server, and this article provides the information you need.

<Warning>
  You must have root access to the server to follow the procedures described below.
</Warning>

## Securing an unmanaged server

An unmanaged server provides you with total flexibility. Because you have root access to the server, you can install whatever you want, configure it however you want, and run it however you want.

With this freedom comes additional administration tasks, however, and one of the most important of these is security. If you do not take steps to secure your server, you leave it open to attack by malicious actors. A minor attack could be just an annoyance, while a major attack could result in the loss of your entire server configuration and data.

Therefore, it is very important that you try to secure your server as much as possible. The following recommendations can help you do this.

### Use strong passwords

Weak passwords can undermine the most carefully configured server. Good security practices start with using strong passwords. For information about how to choose strong passwords, please see [this article](/websites-hosting/security/choosing-a-strong-password).

### Disable root SSH access

The root account is all-powerful, so one of the first things you should do on a new unmanaged server is create a normal user account and disable root SSH access.

For more information about how to configure an SSH server, please visit [https://man.openbsd.org/sshd\_config](https://man.openbsd.org/sshd_config).

### Update the server regularly

Security vulnerabilities are constantly being discovered and patched. (One well-publicized example is the "Heartbleed" OpenSSL vulnerability that was disclosed in April 2014.) Maintaining an up-to-date server with the latest patches and fixes is crucial to maintaining a more secure server.

For information about how to install updates, check the documentation for the Linux distribution you are running.

### Set up a firewall

A firewall enables you to control incoming and outgoing network packets. For example, you can specify rules that block all incoming packets on port 25, or all outgoing packets to a certain port or host.

Previously, iptables was commonly used to configure server firewalls. Its replacement is [nftables](https://netfilter.org/projects/nftables/).

### Set up fail2ban

The fail2ban program helps secure your server against unauthorized access attempts by monitoring log files for suspicious activity. After a predefined number of failed access attempts from an IP address, fail2ban automatically blocks it.

For more information about fail2ban, please visit [https://github.com/fail2ban/fail2ban](https://github.com/fail2ban/fail2ban).


# Known Scams
Source: https://support.webcentral.au/websites-hosting/security/known-scams

A quick guide for how to spot and avoid scam or phishing emails



# Preventing outgoing e-mail from being marked as spam
Source: https://support.webcentral.au/websites-hosting/security/preventing-outgoing-e-mail-from-being-marked-as-spam



<Note>
  **This article is intended for users who have legitimate e-mail messages that are being marked as spam.**
</Note>

## How to help prevent outgoing e-mail from being marked as spam

Mail servers use many different techniques to filter spam. Spammers constantly adapt to these anti-spam measures, so administrators have to continually modify server configurations to help reduce spam. As a result, there is no single thing you can do to ensure that all of your outgoing messages are delivered successfully.

Nevertheless, there are still some things you can do to help improve the odds of successful delivery. Try the following techniques:

* If possible, do not send HTML-only messages (send plain-text messages instead, or multi-part MIME messages with a text/plain component).
* If you do send HTML-only messages, make sure they use valid HTML markup. You can use the [W3C Markup Validation Service](http://validator.w3.org) to test content (you can test a URL, upload a file, or paste HTML into a text box).
* Avoid using lots of exclamation marks (**!**), dollar signs (**\$**), or other common currency symbols in the message subject.
* Create SPF (Sender Policy Framework) records and enable DKIM (DomainKeys Identified Mail).

### Sending e-mail to free e-mail providers

Free e-mail providers such as Yahoo and Hotmail reject messages based on spam reports or a poor IP address reputation. So the more engaged your recipients are with your messages, the better. For example, when your recipients open and read your messages, or pull them out of the spam folder into their inboxes, these are positive indications to the provider that the messages are legitimate.

There are several additional steps you can take to improve the chances that your e-mail messages are delivered successfully to recipients who use free e-mail providers:

<Note>
  **Please note that it may take several days for any changes to have an effect.**
</Note>

#### Yahoo

* Create SPF (Sender Policy Framework) records and enable DKIM (DomainKeys Identified Mail).
* Set up reverse DNS (also known as rDNS) for your domain.

#### Gmail

* Create SPF (Sender Policy Framework) records and enable DKIM (DomainKeys Identified Mail).
* Set up reverse DNS (also known as rDNS) for your domain.
* For information about Google's e-mail policies, please visit [https://support.google.com/mail/answer/81126](https://support.google.com/mail/answer/81126).

#### MSN and Hotmail

* Create SPF (Sender Policy Framework) records and enable DKIM (DomainKeys Identified Mail).
* Set up reverse DNS (also known as rDNS) for your domain.
* Sign up for the Junk Email Reporting Partner (JMRP) program. To do this, please visit [https://postmaster.live.com/snds/JMRP.aspx](https://postmaster.live.com/snds/JMRP.aspx).
  <Note>
    **Make sure you save the verification number. You will need this number for any future correspondence with Microsoft.**
  </Note>
* Sign up for Smart Network Data Services (SNDS). To do this, please visit [https://postmaster.live.com/snds/addnetwork.aspx](https://postmaster.live.com/snds/addnetwork.aspx).

#### EarthLink

* Create SPF (Sender Policy Framework) records and enable DKIM (DomainKeys Identified Mail).
* Set up reverse DNS (also known as rDNS) for your domain.
* Send a request to EarthLink asking them to unblock your IP address. To do this, send the request to [**blockedbyearthlink@abuse.earthlink.net**](mailto:blockedbyearthlink@abuse.earthlink.net) with the subject line **Blocked *IP\_ADDRESS***. Replace *IP\_ADDRESS* with your own IP address.

## What to do if your e-mail is blocked by a real-time blacklist

Organizations such as [SpamCop](http://www.spamcop.net/) and [Spamhaus](http://www.spamhaus.org/) may block your outgoing messages.

If you are using a dynamic IP address, this may happen because a previous user of your IP address had a compromised computer that was sending spam. As a result, the IP address has been blacklisted. You can try contacting your ISP and have them issue you a new IP address, or you can just use your ISP's SMTP servers to send e-mail. (You would continue to use Webcentral's servers for incoming mail.)

If you have a static IP address, and absolutely must use Webcentral servers for outgoing SMTP mail, you must follow the instructions from the blocking organization to remove yourself from their blacklist. Before you do this, you should make sure that none of your computers are infected with a virus or other malware.

<Note>
  **We are not affiliated with any blacklist organizations, and we do not have any control over their blacklists or policies.**
</Note>


# Protecting yourself from email phishing scam attempts
Source: https://support.webcentral.au/websites-hosting/security/protecting-yourself-from-email-phishing-scam-attempts



Phishing emails are sent from criminals in an attempt to obtain your identifying information to commit identity fraud, gather your financial information, and a whole host of other unsavoury business. These criminals attempt to fool you by disguising themselves as a trusted source such as Webcentral.

Phishing emails often encourage you to take some sort of action on your hosting account, like updating your address or credit card number. The following phishing scam protection tips can help keep your information safe.

## How to tell if an email is legitimate

Phishing emails typically have links to sophisticated pages posing as legitimate site pages. These pages often pose as portals where you would supply sensitive information, such as the official Webcentral login page. However, these pages will instead send any and all information you have supplied on the page (such as your username and password) to those perpetrating the scam.

As frustrating as dealing with phishing attempts may be, it's relatively easy to distinguish legitimate attempts from those made with nefarious intentions. If you're wondering whether or not you have received a legitimate email from Webcentral, consider the following tips:

* Any email requesting that you take action on an account or update user information will be accompanied by a request that you submit a ticket or call us if you have any questions.
* If you receive an email requesting that you log in to your account, do not click any login links included in the email. Instead, visit [webcentral.au](https://webcentral.au/) directly and log in to your account from there. This tip can be used to protect yourself from any online phishing scam, not just those targeting Webcentral.
* Never submit confidential information in a form embedded within an email message.
* Before clicking any link within an email, hover your mouse pointer over the link to verify that the destination URL correlates to the destination you are expecting. The page that will open if you click on the link should appear near the mouse pointer or at the bottom of the browser window. The link should match the description provided. If the link does not match, you may very well be dealing with a phishing email.
* Webcentral will never ask you to provide your password, credit card number, or any other personal information directly through email.
* Webcentral will only ever email the address that you have provided in your customer account. Check at which address you have previously received correspondence.
* If we ever do request information or action from you, we will do so within our support ticket system. The most secure way to reply to us is to go directly to [webcentral.au](https://webcentral.au/), log in, and submit your reply directly on our website.

## How to keep login information secure

You can double-check that you are logging into the correct Webcentral site by ensuring that you see the locked padlock validation icon in your browser bar when visiting [webcentral.au](https://webcentral.au/). You can click **Connection is secure** to see more information about the connection:

![](https://files.readme.io/255c0d8d53b8515f09f9774ece3717b415b5f747920f67631116c0059ad22ef2-image.png)

If the connection is not secure, do **not** submit your login credentials on the page!

## What should I do if I'm still unsure of an email?

If you're ever in doubt, contact us! Webcentral support is available day or night to answer your questions, and this certainly includes account security questions as well as phishing scam protection. By following the tips above, you can help keep your account safe. However, if you are still unsure about the legitimacy of an email that you have received, please contact us for verification.


# Securing a hacked site
Source: https://support.webcentral.au/websites-hosting/security/securing-a-hacked-site



## Determining the cause

The first step to securing your web site and getting back to normal operation is determining how it was hacked. In general, most hacks occur for one of the following reasons:

* Your FTP/SSH password has been compromised.
* File permissions for files or directories in the **public\_html** directory are too permissive.
* There is a software application installed on your web site that contains a vulnerability. The vulnerability is being exploited to run arbitrary code on the server.

Software vulnerability hacks are more common than FTP/SSH password hacks, primarily because of the huge growth in pre-bundled software applications. Users often set up an application and then forget to apply security updates, leaving their sites vulnerable to attack.

Similarly, if a file or directory in the **public\_html** directory has permissions set to 777 (full read-write access), code or data can be exposed and potentially exploited by an attacker.

### Looking for FTP/SSH password compromises

You should first try to determine if someone has compromised your password and logged in to your account. To do this, follow these steps:

1. Log in to your account using SSH.
2. At the command prompt, type the following command:
   ```shell theme={null}
   history
   ```
   This command displays the last 1000 commands run on the account, as well as when. Review recent entries in the list for any commands that seem suspicious or that you did not type.
   <Note>
     **This method is not 100% fool-proof, because the command history can be altered or forged by a malicious actor.**
   </Note>
3. At the command prompt, type the following command:
   ```text theme={null}
   cat ~/.lastlogin
   ```
   This command displays the IP address of the last user who logged in to your cPanel account. This information is also available from the cPanel home page. To see what your own IP address is, visit [http://ipfinder.us](http://ipfinder.us).

If you suspect or determine that an unauthorized user is accessing your account, do the following:

* Change your account password in cPanel immediately.
* Stop using FTP. Regular FTP transmits your password over the Internet in unencrypted plaintext and is easily intercepted. Use SFTP or SSH instead.
* Verify that you are running up-to-date virus and malware protection on any computers you have used to access your account.

After you have followed these steps, go to the **Cleaning up after a hack** section below. Otherwise, if you did not find any suspicious behavior, go to the next section.

### Looking for software vulnerabilities

Out-of-date software applications often contain well-known security vulnerabilities that malicious actors can exploit using automated scripts. Software applications include anything you have installed using Softaculous, as well as any packages that you have installed manually. Usually these are applications such as blogs, image galleries, forums, shopping carts, content management systems, etc.

You should review all of the software applications that are installed on your web site. Make sure you have installed the most recent version and all updates. When you update software applications, make sure you check the plugins as well. If you have any non-standard plugins installed with your applications, do a web search for the plugin name and the term "vulnerability" to see if there are any known issues with your version. If you discover any known vulnerabilities, either update the plugin or disable it.

You should also check for recent errors on your web site by using cPanel's Error Log feature. Error messages can help you determine which software applications or files are vulnerable.

After you have updated your software applications and plugins, go to the **Cleaning up after a hack** section below.

## Cleaning up after a hack

After you have secured your web site, the next step is to clean up the mess left behind by the perpetrators and restore normal operation.

### Stopping malicious processes

The first step in the cleanup process is to ensure there are no malicious processes still running on your account. Otherwise, you may go through all of the following cleanup steps, and these processes will wreak havoc in your account all over again.

To view the user processes running on your account, follow these steps:

1. Log into your account using SSH.
2. At the command prompt, type the following command:
   ```text theme={null}
   ps faux
   ```
3. Examine the list of running processes and look for anything suspicious. If you do see a suspicious process, note the process ID (PID) number. Because you ran the **ps** command in step 2 yourself, it is **not** a malicious process and should not be terminated! For example:
   ```text theme={null}
   USER         PID %CPU %MEM    VSZ   RSS TTY      STAT START   TIME COMMAND
   username 2847697  0.0  0.0 108504  1900 pts/2    Ss   16:37   0:00 -bash
   username 2885143  0.0  0.0 109960  1016 pts/2    R+   16:44   0:00  \_ ps faux
   ```
   These two processes are normal.
4. To kill any suspicious processes that you found, type the following command for each process. Replace *process\_id* with the process ID (PID) that you noted in step 3:
   ```text theme={null}
   kill process_id
   ```

If you are uncomfortable using the command line to look for suspicious processes, please open a support ticket and our support team can assist you further.

### Removing hacked files

You should go through all of the files in your account and delete anything that you did not put there. If you are using an FTP client, make sure it is set to show hidden files. Similarly, if you are using the command line in SSH, make sure you use the **-a** option with the **ls** command so it shows all files. (Many malicious files try to "hide" from casual observation by making themselves hidden.)

Although we recommend going through all of your files, you can prioritize your search. Look first for file modification timestamps that have changed since you last modified your site, or that occurred around the time the hack took place. If you identify a file that was modified during the hack (such as a defaced index page), you may be able to locate other affected files by searching for similar timestamps.

For example, to find all of the files that have been modified in your **public\_html** directory within the last three days, follow these steps:

1. Log in to your account using SSH.
2. At the command prompt, type the following commands:
   ```text theme={null}
   cd ~/public_html
   find . -mtime -3
   ```
   You can modify the **-3** option to control how many days in the past the find command searches for modified files. For example, to search back five days instead of three, use **-5**.

### Setting correct file permissions

By default, every directory beneath the **public\_html** directory should have its file permissions set to **755** (full access for the owner, and read and execute access for everyone else). Additionally, every file should have its permissions set to **644** (read and write access for the owner, and read access for everyone else). To set these permissions for your account, follow these steps:

1. Log in to your account using SSH.
2. At the command prompt, type the following commands:
   ```text theme={null}
   cd ~/public_html
   find . -type d -exec chmod 755 {} \;
   find . -type f -exec chmod 644 {} \;
   ```
   After you make these changes, you may need to adjust permissions for a few individual files, depending on the applications you have installed. Nevertheless, it is a good security practice to set secure permissions initially, and then make any individual adjustments as necessary.

### Restoring databases

Some hacks, particularly SQL injection attacks against vulnerable Joomla installations, may alter the database with malicious code. These modifications can grant an attacker access to your account even after you update applications and remove altered files.

Therefore, you should review your databases to see if there are any suspicious changes. You may also want to restore the database from a backup that was completed before the attack occurred.

### Restoring lost and modified files

You can use a backup to restore files in your home directory that have been lost or modified.

### Reconfiguring WordPress

If you use WordPress, there are additional steps you must take to secure your site after an attack. For example, you must reset the WordPress security keys. For more information about WordPress security, please see [this article](/websites-hosting/security/wordpress-security-tips) and [this article](/websites-hosting/security/wordpress-security-tips).

### Requesting a site review from Google

A hacked site can lead to online reputation damage and lower search engine rankings. Or visitors may even see "Deceptive site ahead" warnings in web browsers. When you are confident that you have secured your site, you may want to request a review from Google. If Google determines your site is no longer dangerous or deceptive, it will unflag it and no longer penalize it in search engine rankings.

For information about how to request a site review from Google, please visit [https://web.dev/articles/request-a-review](https://web.dev/articles/request-a-review).

### Using Cloudflare to enhance security

To help prevent future attacks, you should consider enabling Cloudflare for your account.

Cloudflare is a content delivery network (CDN) service. Cloudflare's network blocks threats and limits abusive bots before they reach the web server. This increases security and reduces wasted bandwidth.

You can sign up directly on Cloudflare's site at [http://www.cloudflare.com](http://www.cloudflare.com).


# WordPress Security Tips
Source: https://support.webcentral.au/websites-hosting/security/wordpress-security-tips



WordPress is one of the most popular open source software packages used by website owners globally. Its \$0 price tag drives the success of this application among the internet community, however its Open Source nature additionally drives a huge community of Hackers to exploit the software by finding vulnerabilities in the code of the application. Website hacking is a huge business and has been on the rise, as organised crime around the world has started to fund a lot of the hacker activity over the last few years. WordPress posts updates and patches to their software on a regular basis, which are required to be installed by the website owner. All website owners should bookmark the wordpress.org website and regularly check for updates and announcements. The purpose of the hackers attempts to exploit websites include but are not limited to:

* Setting up a Phishing website for banks and other financial institutions to acquire login details belonging to individuals and companies
* Setting up a Phishing website for organisations holding sensitive data of individuals and companies for Identity Theft or other malicious reasons
* Installation of Malware and Trojans on visitors computers
* Establishing access to visitors computers to acquire saved form data (credit card details)
* Establishing access to visitors computers email software to mass mailout SPAM email messages
* Installing scripts that attempt to execute server commands to the detriment of server stability
* Acquiring sensitive data stored on the website database or inside web files (e.g. credit card details if not purged correctly)
* Acquiring access to website email services to send unsolicited SPAM email messages
* Defacing website content

We urge all WordPress users to patch/upgrade WordPress as well as all installed plugins to the latest stable released versions on the wordpress.org website.


# Dedicated SSL FAQ
Source: https://support.webcentral.au/websites-hosting/ssl-certificates/dedicated-ssl-faq



**I've purchased an SSL for the wrong domain name, can I get a refund?**

We aren't able to refund SSL certificate purchases. Once the order form is completed and the SSL certificate has been approved via the order confirmation link the order is final and non refundable.

### How do I reissue an SSL certificate?

If you have purchased an SSL certificate for the correct domain, while keeping the current period, please contact us.

### How do I check if my SSL certificate has been installed?

To check if an SSL certificate has been installed on the server your website is hosted on, you can use an online SSL checker to perform a look up against your domain name. If an SSL certificate is not installed, the SSL checker will tell you so.

### Can I use an SSL from a 3rd party on my Cloud Hosting?

We don't accept the installation of third party SSL certificates on our Cloud Hosting environment. If you want to use an SSL certificate on your website and you are currently hosted on our Cloud Hosting server environment, you must purchase your SSL certificate through us by calling or emailing our sales team.

### I've purchased an SSL certificate for my cPanel from a third party, can you install it for me?

We are able to install third party SSL certificates on our cPanel Hosting environment and you should consult our support staff if you have an SSL certificate that you wish to use on your cPanel Hosting account.


# Dedicated vs shared SSL
Source: https://support.webcentral.au/websites-hosting/ssl-certificates/dedicated-vs-shared-ssl



SSL (Secure Socket Layer) is a protocol for encrypting data that is transmitted over the Internet. It is commonly used on websites where users are required to provide sensitive information such as passwords or credit card details. When a browser is pointed to a website that has an SSL certificate installed on it, the browser performs an SSL handshake with the server to verify that the website is legitimate. Once verified, a secure session begins and the data transmitted between the browser and server is encrypted and secure.

### What is a shared SSL certificate?

A shared SSL certificate is shared among many users rather than specifically used for one domain name. For example, customers who have websites running on our Cloud Hosting Litespeed server are able to access their websites via a shared SSL connection by visiting: [https://securesite-1.ssllock.net/your-domain-name.tld/](https://securesite-1.ssllock.net/your-domain-name.tld/)

This essentially provides the same level of security and encryption as purchasing a dedicated SSL certificate however because it's shared by many users, the URL does not look as professional or unique.

### What is a dedicated SSL certificate?

A dedicated SSL certificate is purchased for a specific domain name and will only work with that one specific domain name. It is installed onto the server where the domains website resides and allows visitors to access the website securely via: [https://your-domain-name.tld](https://your-domain-name.tld).

Most businesses prefer using a dedicated SSL certificate as it appears more professional to visitors.


# How to turn on cPanel's free AutoSSL
Source: https://support.webcentral.au/websites-hosting/ssl-certificates/how-to-turn-on-cpanels-free-autossl



Your cPanel comes with a free AutoSSL which you can easily turn on, giving your website added security for you and your visitors.

1. [Log in to cPanel](/websites-hosting/cpanel/accessing-cpanel)
2. In the cPanel main menu click **SSL/TLS Status**

![](https://onlinesuccess.com.au/images/9285730c2a500d62c72ae993f5526b55.png)

3. Click **Run AutoSSL**

![](https://onlinesuccess.com.au/images/6ed168efe52ad03d2077e1b2e34a2699.png)

4. Your AutoSSL may take a few minutes to install on your domains

* Your AutoSSL will automatically update every 90 days, keeping your site secure. It's set and forget.\
  If you are interested in purchasing an SSL certificate for further security and peace of mind, [visit our website for more details](https://www.webcentral.au/security/ssl-certificates/).


# SSL troubleshooting
Source: https://support.webcentral.au/websites-hosting/ssl-certificates/ssl-troubleshooting



#### SSL browser padlock showing error or not showing

If you have had an SSL certificate installed on your website but when visiting it via *https*, your browser does not display the SSL padlock it usually does, there could be few causes, these are outlined below:

**Insecure items exist on your page**

The number one cause for the SSL padlock not appearing when browsing a secure website is due to insecure items being embedded on the page you are on. For example, some images are embedded on the page using an absolute URL such as [*http://www.your-domain.tld/image.jpg*](http://www.your-domain.tld/image.jpg) rather than a relative URL such as */image.jpg.* Because an absolute URL is used, even when the page is loaded via https, the embedded images area loaded via a regular non-secure *http* connection. This causes the browser to throw an error or warning and say that some content on the site is not secure.

To fix this, you can view the source code of your website and perform a search for any references to [*http://www.your-domain.tld*](http://www.your-domain.tld). Once found, you can open your original file and make the appropriate updates to secure the page completely when loaded via https.

**Outdated browser**

Some older browsers don't include the required information to recognise some newer SSL certificates. Make sure your web browser is up to date then re-visit the website via https to check if the cause of the problem was your outdated browser.

#### Page not loading, error messages showing

If the browser isn't able to detect an SSL certificate on the website it is visiting, any *https* requests to the site will result in an error appearing. Depending on the browser you use, the specific error message might differ, but the message is the same: the page can't be loaded securely. To check if an SSL certificate is installed on the website you are visiting you may use an online [SSL checker](http://www.sslshopper.com/ssl-checker.html). The SSL checker can scan the website you are visiting and provide you information relating to the server and SSL certificate being used. If the certificate is not properly installed on the server or has expired, the SSL checker will be able to advise you of this.

Be aware, unless a wildcard SSL is used, SSL certificates are purchased for specific hostnames. So an SSL certificate purchased and installed for [*www.your-domain.tld*](http://www.your-domain.tld) will not allow visitors to visit a sub-domain such as shop.your-domain.tld securely.

Besides double checking the issues you are experiencing by using an [online SSL checker](http://www.sslshopper.com/ssl-checker.html), it's best to inform our support staff of your issue so that they can investigate the problem further.


# Optimising WordPress with WP Rocket
Source: https://support.webcentral.au/websites-hosting/wordpress-hosting/optimizing-wordpress-with-wp-rocket

Optimise your WordPress site with the WP Rocket plugin! With the Webcentral and WP Rocket partnership, you can purchase WP Rocket at a discounted price and enjoy a faster WordPress site.

With the [WP Rocket plugin](http://wp-rocket.me/), you can enable caching and many other optimisations to speed up your WordPress site. And through the Webcentral and WP Rocket partnership, you can purchase WP Rocket at a discounted price.

As site traffic increases and you add additional content, your site may begin to slow down. This is because WordPress has to recompile a page every time a visitor accesses it. WP Rocket's caching and additional optimisations reduce the amount of work WordPress needs to do for each page load, which in turn increases your site's overall performance and speed.

## Ordering WP Rocket

To order WP Rocket, follow these steps:

1. Go to [https://webcentral.au/](https://webcentral.au/), and then click **Log In** to access your client area.
2. Place an order for WP Rocket. During the ordering process, select the domain you want to use with WP Rocket.
   <Note>
     Each license is for one domain, so you cannot use it for multiple domains. You must purchase additional licenses for additional domains.
   </Note>
3. After the order is complete, you receive an email that contains a URL where you can download the WP Rocket installation zip file.
4. Install WP Rocket on your WordPress site. For detailed instructions about how to do this, go to the next section.

## Installing WP Rocket

<Warning>
  * You must install WordPress on your site before you can install the WP Rocket plugin.
  * If you have not already done so, download the WP Rocket installation zip file to your local computer using the URL provided in the order confirmation email.
  * Even if you already have WP Rocket installed on your WordPress site, you must re-install it using our installation zip file. Doing this ensures you have the correct license.
  * WP Rocket is incompatible with other caching plugins like WP Super Cache and W3 Total Cache. If you have another caching plugin installed, you **must** deactivate it before you activate WP Rocket for your site.
</Warning>

To install WP Rocket, follow these steps:

1. Log in to your WordPress site as the administrator.
2. In the left-hand pane, click **Plugins**.
3. Click **Add New**.
4. Click **Upload Plugin**.
5. Click **Browse**, select the zip file on your local computer, and then click **Open**.
6. Click **Install Now**.
   <Note>
     If you already have WP Rocket installed on your site, click **Replace current with uploaded**.
   </Note>
7. After WordPress finishes installing the plugin, click **Activate Plugin**.
   <Note>
     After WordPress activates the plugin, WP Rocket validates the license and displays your key.
   </Note>
8. On the WP Rocket dashboard page, click **Refresh info** to verify the license is loaded.

## Configuring WP Rocket

After you install and activate the WP Rocket plugin, it enables the following features:

* Page caching.
* Gzip compression.
* HTTP header management.
* Image optimisation.

These optimisations alone can significantly improve site performance, so additional configuration is often unnecessary. However, if you want to enable additional optimisations (such as CSS and JavaScript minification), or customise WP Rocket settings for your site, follow these steps:

1. Log in to your WordPress site as the administrator.
2. In the left-hand pane, click **Settings**, and then click **WP Rocket**.
3. Select the settings you want, and then click **Save Changes**.
   <Note>
     * For detailed explanations of these settings, click the **FAQ** tab or visit [https://docs.wp-rocket.me/](https://docs.wp-rocket.me/).
     * For configuration best practices, visit [https://docs.wp-rocket.me/article/1291-find-the-best-settings-for-your-site](https://docs.wp-rocket.me/article/1291-find-the-best-settings-for-your-site).
   </Note>

## Support guidelines

If you have questions or an issue with your WP Rocket installation, here are guidelines for who to contact:

* For billing and ordering, domain assignments, and licensing questions, please contact **Webcentral support**.
* For basic plugin installation guidance, please contact **Webcentral support**.
* For plugin technical support (such as any errors or performance configuration, as well as advanced configuration and troubleshooting), please contact **WP Rocket support**. To do this, click the **Support** tab on the WP Rocket page in the WordPress administration interface, or visit [https://wp-rocket.me/support/](https://wp-rocket.me/support/).

<Warning>
  - If you cancel the WP Rocket license, it becomes invalid and deactivated.
  - The WP Rocket license is bound to our hosting services. If you leave Webcentral, you must obtain a new WP Rocket license.
</Warning>

## More Information

* For general information about WP Rocket, please visit [http://wp-rocket.me](http://wp-rocket.me).
* To view the official WP Rocket documentation, please visit [http://docs.wp-rocket.me](http://docs.wp-rocket.me).

### WP Rocket feature list

WP Rocket is loaded with features, including:

* A fast and easy setup -- you can install and set up WP Rocket in less than 3 minutes.
* Auto-activated web page caching to improve your sites' load speeds.
* Cache preloading to improve SEO rankings.
* Sitemap preloading.
* GZIP compression to optimise web browser rendering and help save bandwidth.
* Browser caching stores JavaScript, images, and CSS in the browser so static content does not need to re-loaded on subsequent page views.
* Database size optimisation to help improve site performance.
* Google Fonts Optimisation results in fewer HTTP requests.
* Deletes query strings from static files.
* Lazy loading so pages only load as you scroll down the site.
* Minification reduces the size of HTML, JavaScript and CSS content.
* Deferred JavaScript loading so files are loaded after the page has been rendered.
* Cloudflare integration so you can manage the CDN from within your WordPress control panel.
* DNS prefetching lowers DNS resolution times from external domains.
* Compatible with WordPress Multisite.
* Auto-exclusion of cart pages for WooCommerce, Easy Digtal Downloads, Jigoshop, iThemes Exchange, and WP-Shop users.
* Multilingual-friendly.


# WordPress : Error establishing database connection
Source: https://support.webcentral.au/websites-hosting/wordpress-hosting/wordpress-error-establishing-database-connection-issues



If you've uploaded WordPress onto your hosting account and its getting the below error.

![Error establishing database connection](https://files.readme.io/8ae5394-error_db.PNG)

It might be that your Database credentials are incorrect in the **wp-config.php** file. To fix this problem, follow the instructions below:

* [FTP connect](https://support.netregistry.com.au/articles/nr/Upload-and-download-files-via-FTP) to your hosting account using your account [FTP details](/websites-hosting/hosting-panel/managing-ftp-accounts-in-the-hosting-panel), Or you can login to cPanel and access the [File Manager](/websites-hosting/general-information/how-to-upload-files-using-file-manager).
* Open the **wp-config.php** file (located in the webroot folder, in cPanel it would be the **public\_html** folder)
* Make sure your database name, username, password and hostname are correct ([you can find instructions below depending on your hosting](/websites-hosting/cpanel/mysql-database-connection-string))
* Find the database string below in the **wp-config.php** file and replace the relevant credentials with the correct information.

```php theme={null}
// ** Database settings - You can get this info from your web host ** //
/** The name of the database for WordPress */
define( 'DB_NAME', 'your-databas-ename' );

/** Database username */
define( 'DB_USER', 'your-datbase-username' );

/** Database password */
define( 'DB_PASSWORD', 'your-database-password' );

/** Database hostname */
define( 'DB_HOST', 'localhost' );

/** Database charset to use in creating database tables. */
define( 'DB_CHARSET', 'utf8' );

/** The database collate type. Don't change this if in doubt. */
define( 'DB_COLLATE', '' );
```

* Re-upload the edited **wp-config.php** file

## Cloud Hosting : Database credentials

To find your database name, hostname, username and password:

1. [Log into the Console](/accounts-and-billing/accessing-the-hosting-panel)
2. Click the domain you want to [manage](https://support.netregistry.com.au/articles/nr/Manage-your-domain)
3. Click **Database** and you will see your database under the Current Databases heading
4. Click **View** under Credentials
5. In the pop up you'll find log in information and your hostname

## cPanel Hosting : Database credentials

1. [Log into the Console](/accounts-and-billing/accessing-the-hosting-panel)
2. Click the domain you want to [manage](https://support.netregistry.com.au/articles/nr/Manage-your-domain)
3. Click **cPanel Hosting**
4. Under hosting settings, click **Log into cPanel interface**
5. Under the Databases section click **MySQL Databases**
6. On this page you'll find the **database name**
7. Scroll down to Current Users and your will find the **database user** which will connect to the database
8. In the Current Users section you can reset your database user **password**

For cPanel users the hostname is always **localhost**

Success! You've done the steps for this article. If you're unable to follow these steps, or receive an error in doing so, please submit a support request through your console or call us on 1300 638 734 for further assistance.


# WordPress FAQ
Source: https://support.webcentral.au/websites-hosting/wordpress-hosting/wordpress-faq



**What is WordPress?**

WordPress is an open source application used to easily build websites. It has loads of features, including a plug-in architecture and template system, and is one of the most widely used Content Management and Blogging application used today.

**How do I install WordPress?**

WordPress can be downloaded at [wordpress.org](http://wordpress.org/) and [installed manually](http://wordpress.org/download/) or installed by using one of our [application installers](https://www.netregistry.com.au/support/application-installer).

**How can I log into WordPress?**

Depending on the directory you install WordPress into, the path to the login page is typically

[*http://www.your-domain.tld/wp-login.php*](http://www.your-domain.tld/wp-login.php) **or** [*http://www.your-domain.tld/sub-directory/wp-login.php*](http://www.your-domain.tld/sub-directory/wp-login.php)

**I've forgotten my WordPress password. How can I reset it?**

On the WordPress login page, there is a *Lost your password?* link. If you've forgotten your password, we recommend you click on that link and follow the steps provided. If this isn't helpful, we recommend reading through the [resetting your password article published by WordPress](http://codex.wordpress.org/Resetting_Your_Password).

**Can you teach me how to use WordPress?**

Unfortunately, we don't have the resources to train our customers in how to use this software. WordPress is an open source and free application that runs on our servers but is not developed or supported by us. For assistance with how to use WordPress, we recommend visiting these links:

* [http://codex.wordpress.org/Main\_Page](http://codex.wordpress.org/Main_Page)
* [http://wordpress.org/support/](http://wordpress.org/support/)

**I'm having a problem with the Akismet plugin for WordPress, can you help me fix it?**

Due to the nature of our Cloud Hosting infrastructure, the Akismet plugin for WordPress sometimes has difficultly making an outside connection. If you are encountering this problem, please read through our [Firewall problem with Akismet plugin for WordPress](https://www.netregistry.com.au/support/firewall-problem-with-akisment-plugin-for-wordpress) article for assistance.

**My WordPress website keeps getting hacked. How can I stop this?**

WordPress is one of the most popular open source software packages used by website owners globally. It's \$0 price tag drives the success of this application among the internet community, however it's Open Source nature additionally drives a huge community of Hackers to exploit the software by finding vulnerabilities in the code of the application. Please read through our [WordPress security tips](https://www.netregistry.com.au/support/wordpress-security-tips) article for assistance on how to secure your WordPress installation.

**How do I move a WordPress installation to another directory or server?**

Instructions on how to migrate WordPress from one directory or server to another are available directly from WordPress in their [Moving WordPress](http://codex.wordpress.org/Moving_WordPress) support article.

If you don't feel comfortable migrating your WordPress website yourself, contact our staff for a quote, we can move your blog between directories or from external servers to ours. A professional service fee will apply as this type of service falls outside the scope of our free support. Email support with your [one off code](https://www.netregistry.com.au/support/support-code-authentication), details about where you want the website migrated from and to and also a request for a quote for this service. A staff member will review your request and provide you a quote for the work via email.

**How do I enable search engine friendly URLs in WordPress?**

WordPress users can manage the URL structure of their pages via the **Settings > Permalinks** menu.

Further information regarding optimising WordPress for search engines is available within the [WordPress codex](http://codex.wordpress.org/Search_Engine_Optimization_for_WordPress).

**How do I uninstall WordPress?**

To uninstall WordPress, you need to connect to your WordPress site using a FTP client or File Manager in cPanel. Then you need to delete all WordPress files.


# WordPress Toolkit : How to use the Dashboard
Source: https://support.webcentral.au/websites-hosting/wordpress-hosting/wordpress-toolkit-how-to-use-the-dashboard



# WordPress Toolkit - How to use the Dashboard

Our WordPress Hosting plans have The WordPress Toolkit plugin that is simple console enabling you to easily install, update, backup and manage your WordPress. The WordPress Toolkit in cPanel is designed so that you manage your WordPress installation, however, you will still need to login to your WordPress site to create content and publish updated pages/post. For support on the basic Usage of Wordpress, please see their official article below.

[https://wordpress.org/support/category/basic-usage/](https://wordpress.org/support/category/basic-usage/)

## The Dashboard

The WordPress Toolkit is a simple interface to let you manage your WordPress site from cPanel. Here we will list and explain what some of the buttons do.

![WordPress Toolkit Dashboard](https://files.readme.io/bb66093-wordpress_toolkit.png)

## 1. Dashboard Toolbar

**Installations** : These are the domains/sites installed on the WordPress Toolkit.\
**Plugins** : This is where you manage WordPress Plugins.\
**Themes** : This is where you manage WordPress Themes.

**Install** : This is where you can install a new WordPress Website.\
**Scan** : Scan the File System for WordPress Installations.\
**Updates** : Check updates for all or selected WordPress Websites.\
**Security** : Check Security of all or selected WordPress Websites.\
**Detach** : Detach the selected WordPress Website from the Toolkit.\
**Remove** : Delete the selected Wordpress Website from the Toolkit.

## 2. Site Management

**Example Title** : Select **Edit** to edit your WordPress Sites Title.

**Dashboard** : Website Management Area and Status/Tools for the selected WordPress Site.\
**Plugins** : Where you can manage the Plugins for the selected WordPress Site.\
**Themes** : Where you can manage the Themes for the selected WordPress Site.\
**Database** : The Database information of the Selected selected WordPress Site.

[**File Manager**](/websites-hosting/general-information/how-to-upload-files-using-file-manager) : Access to the cPanel File Manager.\
**Copy Data** : Copy data from another WordPress installation.\
**Clone** : Clone the current WordPress site to another WordPress Site URL.\
**Back Up/Restore** : Create a Backup (Compressed tar.gz) and restore Point for your WordPress Site.\
**Logs** : Logs of all changes made to the WordPress site.

**Log in** : This will Log you into your WordPress Site from the Toolkit.\
**Setup** : This is where you can update your WordPress Login credentials and Admin Email address.

## 3. Status

**WordPress** : 5.8.1 : Give the current WordPress version.\
**Plugins** : Up-to-date : Gives the current status of Plugins versions.\
**Themes** : Up-to-date : Gives the current status of the Themes versions.\
**Security** : Check security : The Option to Check WordPress Security.\
**PHP** : 7.4.24 : Gives the current PHP Version the site is using.\
**SSL/TLS** : Let's Encrypt : Gives the current SSL version the site is using.

## 4. Tools

**Search engine indexing** : If your website is not yet ready for public viewing, disable this option to make sure that search engines do not show your website in the list of search results. Disabling this option enables the "Discourage search engines from indexing this site" option in WordPress, which, in turn, adds the "noindex, nofollow" tags to your website's header and adds the Disallow directive to the virtual robots.txt file.

**Debugging** : If you are creating an installation for testing or development, you may want to enable one or more debug options in WordPress. Debug is disabled by default.

**Password protection** : Restrict public access to your website by requiring all visitors to provide username and password. This is useful, for example, if your website is work in progress and you only want selected people to be able to view it.

**Take over wp-cron.php** : WordPress uses its wp-cron.php file for running routine tasks like checking for updates, sending email notifications, and so on. The file is executed every time site visitor loads a page, which can be an issue if there are critical tasks that must run on time. This option will disable the default wp-cron.php execution and provide the means to create a regular scheduled task instead.

**Enable hotlink protection** : Hotlink protection prevents other websites from displaying, linking or embedding your files (usually images). This practice is called hotlinking, add it can quickly drain your bandwidth and make your website unavailable.

## 5. Dashboard Footer

**Check updates** : Submits a request to check for any available WordPress Updates.

**Autoupdate settings** : Setup your preferences on Automatic Updates for your WordPress/Plugins/Theme Versions.

**Smart Update** : Smart Update allows users to test the update of their website, its plugins, and its themes, without actually affecting the website. Smart Update creates a full clone of the website, runs a number of preliminary checks, updates the cloned website, and runs the checks again to see if the update has broken anything. The resulting data is made available to the website owner in the WordPress Toolkit UI, along with a number of before-and-after screenshots for additional visual comparison. The user can then make an educated decision about whether the update should be performed or not, and tell the system to either perform the update on the production website, or discard the update.

**Check WordPress Integrity** : If you suspect that this site is infected by malware, check the integrity of WordPress core files by verifying them against their reference checksums from wordpress.org. If checksums fail to match, you can quickly reinstall WordPress core files without affecting your site content.

**Maintenance mode** : When a WordPress website enters maintenance mode, the website's content is hidden from visitors without being changed or otherwise affected. Visitors accessing your website when it is in maintenance mode see the maintenance screen instead of the website content. Your WordPress website enters maintenance mode automatically when you are updating your WordPress website or copying data between WordPress websites via WordPress Toolkit. If you are making changes to your website and want to temporarily hide it from visitors, you can manually put it into maintenance mode.


# WordPress Toolkit : Managing Plugins and Themes
Source: https://support.webcentral.au/websites-hosting/wordpress-hosting/wordpress-toolkit-managing-plugins-and-themes



# WordPress Toolkit - Managing Plugins and Themes

Our WordPress Hosting plans have The WordPress Toolkit plugin which is a simple interface, enabling you to easily install, update, backup, and manage your WordPress. The WordPress Toolkit in cPanel is designed so that you manage your WordPress installation, however, you will still need to login to your WordPress site to create content and publish updated pages/posts. For support on the basic usage of WordPress, please see their official article below.

[https://wordpress.org/support/category/basic-usage/](https://wordpress.org/support/category/basic-usage/)

## Managing your WordPress Plugins and Themes

The WordPress Toolkit in cPanel allows for a simple interface to manage your WordPress sites, plugins, and themes.

## Managing your WordPress Plugins

The **Plugins** tab in the WordPress Toolkit lets you easily select single or multiple plugins. From there you can select to Activate, Deactivate, Uninstall and Update them.

![Themes and Plugins](https://onlinesuccess.com.au/images/133f1923f87adbc3a76e1629e738a8b1.png)

## Installing a new plugin

You can also search for new plugins and install them on your WordPress website by clicking **Install**. If you have downloaded a plugin as a .zip file, the **Upload** option will allow you to install it.

## Managing your WordPress Themes

The WordPress Toolkit allows you to easily manage your themes. This includes installing, activating, uninstalling, updating, and uploading them. Just select an existing theme, then you can click **Activate**, **Uninstall** or **Update.**

## Installing and Uploading new WordPress Themes

The **Themes** tab will allow you to install new themes and if you have the .zip theme file you can also upload them as well.

![Install New themes](https://onlinesuccess.com.au/images/3e46aa539f5938c8c05967980ca1103e.png)

Once the new theme has been uploaded or installed you can then click **Activate** to set it live.