> ## Documentation Index
> Fetch the complete documentation index at: https://support.webcentral.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Backup emails using Microsoft Outlook

We recommend customers back up their emails regularly. The following instructions apply to Microsoft Outlook.\
Consult your help file for any issues related to your specific email client or contact a local general-IT professional.

**Note:** Outlook 2024 (new) no longer supports exporting to a file.

### To back up emails to a new Microsoft Outlook PST file:

1. Open **Microsoft Outlook**
2. Click **File** from the menu bar and select **Open & Export**
3. Click **Import/Export**
4. Select **Export to a file**, then click **Next**
5. Select **Outlook Data File (.pst)**, then click **Next**
6. Select the mail folder you want to back up and tick the box **Include subfolders**, then click **Next**
7. Click **Browse...** to choose where to save your backup on your device and name the file
8. You can create a password to lock this file or click **OK** without creating a password to skip it
9. Click **Finish**

### To import a backed-up file into Microsoft Outlook:

1. Open **Microsoft** **Outlook**
2. Click **File** from the menu bar and select **Open & Export**
3. Click **Import/Export**
4. Select **Import from another program or file**, then click **Next**
5. Select **Outlook Data File (.pst)**, and then click **Next**
6. Click **Browse...** to locate and select the backup .pst file, then click **Next**
7. If you created a password on this file, enter the password and click **OK**
8. Select the root folder (e.g. Mailbox - MyName) and select the **Include subfolders** checkbox
9. Click **Finish**