> ## Documentation Index
> Fetch the complete documentation index at: https://support.webcentral.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Requesting site migration from another host to Webcentral

> Learn how to request and initiate a site transfer from another hosting provider to Webcentral.

Whether you want to upgrade your hosting package, or you’re bringing your site over from another hosting provider, Webcentral offers seamless site migrations.

## Requesting a migration

To request a migration, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. On the home page, click **Manage support tickets**:
   ![](https://files.readme.io/66f85be92ddcdc3b24561c62c16e73465d3a1b52af68e6db8cdfbb43ed1dc400-image.png)
3. The **Support** page appears:
   ![](https://files.readme.io/f3af81360b7fd4d2113009132ab1d3e4d90e65751e86b3ddc794f0d0b1a5e873-image.png)
4. Click **Open support ticket**, and then in the **Submit a support ticket** section, complete the following information:
   * In the **Subject** text box, type **Site migration request**.
   * In the **Department** list box, select **Migrations**.
   * In the **Message** text box, please specify the following:
     * Destination product or service for the migration.
     * The domain(s) for the migration.
     * Any SSL certificates you may have.
     * Access methods for your account, including any cPanel, FTP, or SSH connection details.
     * Any other special directions or information you want us to know about your account.
5. Click **Submit ticket**. We will respond to your ticket as soon as possible.

## Fast migrations

We take great pride in providing fast migrations. However, several factors, such as the current host's network speed, the number of sites being migrated, and migration complexity can all influence the migration speed. Our Migrations team will keep you informed of your migration's progress.

A method you can use to expedite your migration is to obtain a cPanel-based backup of your hosting account from your old host, and use FTP or the cPanel File Manager to upload the backup to your account at Webcentral. If you would like to take advantage of this, please [open a support ticket](https://theconsole.webcentral.au) and provide the backup filename with the full path to the directory where you have uploaded it. Our migration team will begin the migration as soon as possible.

## Questions?

If you have any questions, our support team will be more than happy to help you with this process. Please open a ticket at [https://theconsole.webcentral.au](https://theconsole.webcentral.au) so we can assist you.