> ## Documentation Index
> Fetch the complete documentation index at: https://support.webcentral.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancelling a product or service on the Hosting Panel

> Learn how to cancel a product or service for your account using the Webcentral Hosting Panel.

This article describes how to cancel a product or service for your account using the Webcentral Hosting Panel.

## Cancelling a product or service

You can cancel a product or service associated with your account at any time. To do this, follow these steps:

1. Log in to the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
2. Locate the product or service you want to cancel, and then click **Manage**.
3. In the left sidebar, click **Billing**.
4. Scroll down to the end of the page, and then in the **Renewal & Subscription Settings** section, click **Cancellation request**:
   ![](https://files.readme.io/16f29411ca5dd27359523600574a057424835daad4705a893cd77a967fba0e06-image.png)
5. In the **Product cancellation request** dialog box, please specify when you want the cancellation to take effect, and a reason for the cancellation:
   ![](https://files.readme.io/694a19b2aa9f137d6bdc9da6d2f22218aa42c94bba75c846e41022c23470b079-image.png)
   <Note>
     For cancellations at the end of the billing period, accounts are suspended for 14 days. During this 14-day grace period, if you change your mind you can reactivate your account with all of your data intact. At the end of the 14-day grace period, the account is terminated and all data is removed.
     **For Domain Cancelation:**
     Domain can be canceled anytime from the client area, but it will remain active until the expiry dates.
   </Note>
6. Click **Request cancellation**.

## After cancellation

For cancellations at the end of the billing period, you have a subsequent 14-day grace period during which you can reactivate your account if you change your mind, or you can back up your data to a safe location. At the end of the 14-day grace period, the account is terminated and all data is removed.

For cancellations, Webcentral does not retain any data after you cancel a product or service. Make sure you back up any data that you want to save **before** a cancellation.

<Note>
  To initiate a cancellation, you must open a billing ticket on the Hosting Panel at [https://theconsole.webcentral.au](https://theconsole.webcentral.au).
</Note>

Also, if you cancel a hosting account that uses Webcentral for DNS, please note that you must update the DNS name server entries (and any additional custom DNS records you may have created).

## A few words about cancellation

We value you as a customer!

### Technical issues

If you are considering cancellation because of technical issues, we highly recommend that you [open a ticket](/accounts-and-billing/working-with-tickets) with our support team before you submit a cancellation request. Our experienced support personnel can often provide a solution or suggest an alternative approach to any technical problem you may encounter. If you are dissatisfied with a response provided by technical support, please request an escalation, and we will double-check its accuracy.

### Non-technical issues

If you are dissatisfied with any non-technical aspects of our services, we also recommend that you [open a ticket](/accounts-and-billing/working-with-tickets) before you submit a cancellation request. We will do our best to address your concerns.